Trusted Agent profile · Newham
★★★★★
1,768 reviews across 3 platforms
4 Halyard Place, London, E16 2TH, Newham, E16 2TH
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Newham, at 4 Halyard Place, is rated 4.7 out of 5 across 1,768 reviews on three platforms, including 290 Google reviews rated 4.3.
290
Reviews on Google
This office
12
Reviews on Facebook
Business-wide
1,466
Reviews on Trustpilot
Business-wide
Every review we hold for the Newham office, from every platform, shown as written. First names only.
5/5
GoogleWe rented a property from Johns&CO earlier this year and were extremely happy with the level of service they provided. Pablo was very helpful and generous with his time, allowing us to visit multiple properties in one viewing. Would recommend their service.
Great to hear you'd recommend us Craig. Thanks for the review and we'll make sure Pablo sees your kind feedback.
5/5
TrustpilotI really appreciate Yantong Lin's…
I really appreciate Yantong Lin's prompt assistance and support. Keep up the great work! Many thanks!
5/5
TrustpilotVery smooth process by Candice
Very smooth renting process. Candice has been very helpful and responsive on all the documents, which made the process very pleasant.
5/5
TrustpilotTop notch service.
My experience was a good one. From the apartment viewing to the documentation process up to moving in was a seamless one. The Johns & co team were very professional and were available to respond to all my queries.
Hi Sandra,We’re thrilled you had a seamless experience, from viewing to moving in. Thank you for recognising the professionalism and support of our team.
5/5
TrustpilotJohns and Co exceeded all my…
Johns and Co exceeded all my expectations as a property agent. Their team was incredibly professional, attentive, and responsive, especially sebastian and candice Chan.They found the perfect property for me and made the entire process seamless and stress-free. I highly recommend Johns and Co for their outstanding service!
Hi Vipul,Thank you for your fantastic review! We're delighted to hear that Sebastian and Candice exceeded your expectations and made the process seamless. Your recommendation means a lot to us. If you need anything else, we're here to help!
1/5
TrustpilotPoor customer service
Hello, everyone. Don't trust John.co estate agents, when you moved in the flat, took a video and pictures everywhere of the rental property, don't trust this people, super doggy, after moved out, it's not easy to keep your deposit, it's too difficult to deal with type of estate agents, if not careful, they keep the deposit, don't believe them at all, no have good customers service and not getting deals with them at all , go find a flat with Foxton
5/5
TrustpilotAmazing service from the start! :)
The entire team at Johns&Co have been a joy to work with. From the very beginning, our letting agent, Amber Wong helped every step of the way from sending us listings that matched our preferences to helping us secure the flat in a competitive market. Within 3 days from seeing the listing online, we were awarded the offer. Their use of technology, from letting to property maintenance, makes everything effortless. Miss Brooke Nickless, our property manager, has stayed on top of all requests and has done an outstanding job of working with the property owner to get the repairs completed in an expedient fashion. I'd highly recommend this team to our friends and family as the level of service is so far unmatched.
5/5
TrustpilotJose has been very helpful and fast to…
Jose has been very helpful and fast to respond when we had an issue with our washing machine recently. Thank you Jose!
5/5
TrustpilotWe have been renting our property with Johns & Co for almost 8 years now.
The team of Matthew, Victoria, Toyin, Cynthia and Charlie are a fantastic team. There are often challenges for a landlord when renting out a property, but this team always pushes to get the best and prompt resolution for both the landlord and the tenant.
Hi Jonathan,Thank you for taking the time to leave this kind review. We are pleased to hear Matt, Victoria, Toyin, Cynthia and Charlie proved to be the dream team! Protecting the interests of our clients is always our first priority, and it's fantastic our team were able to ensure both your requirements were met. Once again, thank you for this review and we hope to have the opportunity to assist you again in the future.
5/5
TrustpilotI have been most happy with Robert…
I have been most happy with Robert Pearson and his Royal Docks team Wai Yau and Claire who are thorough, responsive, helpful and considerate. Thought I came across an issue of my own oversight they went far and beyond to make sure of customer satisfaction. Very professional and most impressed.
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our Royal Wharf team. Providing thorough, responsive, and considerate service is at the core of what we strive for, and it's wonderful to know that we were able to exceed your expectations, even when faced with challenges. Your satisfaction is our top priority, and we're grateful for the opportunity to assist you.
5/5
TrustpilotGreat service
Having a great experience with Johns&Co so far, particularly Andrew has been super helpful and flexible. Very impressed with the service.
5/5
GoogleMyself and my girlfriend just signed our contract for a new place with huge help from both Sebastian and Helena. The process took some time due to a hold up from my side but both Sebastian and Helena pushed it through and we signed the contract 2 days before moving. They both handled this extremely professionally and on a very tight timeline. Huge thanks to both of them on helping us find and secure our new flat!PositiveQuality, Professionalism
Hi Jacob, Thank you for giving us a 5 star review and such positive feedback! We are pleased you had a great experience with us and we will be sure to pass your kind words on to Sebastian, Helena and the rest of the team. We hope you are enjoying your new flat. All the best, JOHNS&CO.
5/5
TrustpilotThankful for Bethel's excellent help
I have had a great experience working with Bethel. She is always quick to respond to any queries and consistently goes above and beyond to help with any issues related to the property. Her professionalism have made our experience much smoother and stress-free.
Hi Oksana,Thank you for your thoughtful review! We're delighted to hear that you've had such a positive experience working with Bethel. We're proud to have him on our team and thrilled that his professionalism has made your experience smoother and stress-free. We'll be sure to pass along your kind words to Bethel. Thank you for your continued trust in our services!
5/5
TrustpilotThe level of diligence and promptness…
The level of diligence and promptness in delivering service, information and resolving clients queries. Amber and Marwa were extremely helpful and responsive. Isabel is also a wonderful team leader!
5/5
TrustpilotAmy is so sweet and attentive
Amy is so sweet and attentive. She helped me a lot during the whole process. She is very helpful and professional.
5/5
TrustpilotQuick response for the certification…
Quick response for the certification i.e. EICR and EPC reports for the renew landlord license. This issue initiated on 17th May and closed on 1st June, just within 2 weeks to close the issue, this is highly appreciated to Rachael Adeyemo and her team for the excellent work.
5/5
TrustpilotProfessional Service from Johns & Co
We are really happy with the excellent service provided by your staff. Their professionalism and efficiency enabled me to let out the property in less than a week. We know we are in good hands and this experience is truly reassuring for property owners like us who live away from London.
Hi Stanley,We are pleased to hear our team have made you feel secure entrusting Johns&Co with the management of your property. We understand overseeing a property from overseas can be a daunting task, but we are here to support you every step of the way. Do not hesitate to get in touch for any further assistance.
5/5
TrustpilotGreat property manager
Sardar Berzo has been extremely resourceful and prompt in solving all our issues. He has also been proactive in following up on any pending issues and coordinating with the landlord for a quick resolution.
4/5
TrustpilotYour experience depends on your property manager
For any property manager, it is essential to prioritise the client's concerns, be a good listener, be good at following up, and most importantly, be an efficient executor. In my experience so far, Aladdin Derdour embodies these attributes!
Thank you for your thoughtful words about Aladdin. We're glad his dedication and professionalism stood out to you. If we can do anything further to assist you, please don't hesitate to reach out!
5/5
TrustpilotI've recently had a change in tenant…
I've recently had a change in tenant and Priscilla Ogefere has gone above and beyond to help get my rental in shape for the new tenant whilst negotiating with the old tenant. She didn't have to but am grateful she took the initiative and delivered for me.
Hi Vinay,We're thrilled to hear Priscilla went above and beyond to ensure your property your property was well maintained for your new tenants. Ensuring our clients receive a premium level standard service is our top priority, and it's fantastic to hear Priscilla delivered this. If you need any further assistance, please don't hesitate to reach out.
5/5
GoogleRaven Rose has been great in handling my situation given the errors caused by the servicer of my apartment. She has been very thorough and responsive in helping me to sort out the details.PositiveResponsiveness
Hi Don, That's great news- thanks for taking the time to leave a 5-star review. All the best, Johns&Co Team
1/5
GoogleMost unprofessional property management company
5/5
TrustpilotWai Yau of John & Co has been very…
Wai Yau of John & Co has been very helpful to us.
5/5
TrustpilotJohns&Co supported us end to end. Elliott is amazing
Johns&Co supported us end to end starting from the property search, ensuring we find a property of our choice to supporting with all paperworks and even some logistical support for the final move. Amazing service. Special mention about Elliott who facilitated this end to end supporting us at every step
Thank you for this fantastic feedback. It's amazing to hear that Elliott made you feel supported throughout all parts of your property journey, and helped facilitate a smooth move. We wish you all the best in your new home!
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