Every review we hold for the Newham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotPriscilla at Royal Wharf
Priscilla has been our property manager during our term in Royal Wharf and she has been excellent. Very responsive to messages, always follows up on requests, easy to get a hold of and very friendly. Thank you for all your help!
Abbey · 26 June 2024
Agent replied · 29 October 2024
Hi Abbey,Thank you so much for your kind words! We are thrilled to hear that Priscilla has provided you with excellent service. Your satisfaction is our top priority, and it’s wonderful to know that she has been responsive, attentive, and friendly throughout your stay. We appreciate your feedback and thank you for choosing us!
★★★★★ 5/5
TrustpilotRachael Adeyemo
We are overseas landlords investing in UK rented property. Rachael Adeyemo was fantastic in helping sort out a significant and potentially very costly issue for us arising when a third party provided us with incorrect basic information as part of the initial purchase of our property.
Paul · 21 March 2024
Agent replied · 29 October 2024
Hi Paul,Thank you for your review. We're glad to hear that Rachael was able to efficiently resolve this issue for you. Your satisfaction is our priority, and we're committed to providing excellent service. We'll be sure to pass on your feedback to Rachael. If you have any further concerns, please don't hesitate to reach out.
★★★★★ 5/5
Trustpilothighly recommend the agent because of…
highly recommend the agent because of some staffs, especially Lara Robson, who's the manager in charge of my flats. whenever I have doubts, I always go to her, whatever problem even not in her arrange of work, she tried best to find a solution for me.
Lingfei · 20 March 2024
Agent replied · 29 October 2024
Hi Lingfei,Thank you for your recommendation! Lara will be thrilled to hear she was able to assist you. If you need anything else, don't hesitate to reach out.Best regards,
★★★★★ 5/5
TrustpilotJohns & Co assisted me with moving into…
Johns & Co assisted me with moving into the Royal Wharf area and the process was very smooth with Amber being a great help. Once moved in the property manager Jordan Ellis-Hope has been lovely, she is very supportive and endeavours to resolve all issues expediently.
Ayo · 20 March 2024
Agent replied · 29 October 2024
Hi Ayo,Thank you for your kind words about your experience with Johns&Co. We're thrilled to hear that Amber made your move-in process smooth and that Jordan Ellis-Hope continues to provide excellent support as your property manager. We'll be sure to pass along your appreciation to them. If you need anything else, don't hesitate to reach out. Best wishes in your new home!
★★★★★ 5/5
TrustpilotA big thumbs up for this company .I…
A big thumbs up for this company .I rented a property just over 18 mths ago and the team esp Param Virdee the property manager couldn't have been more efficient or helpful .When the underfloor heating went awry ,param not only chased the contractors regularly but also proactively sourced a radiator and had it delivered so the flat wasn't freezing ! Very much appreciated .He is also responsive to requests for any help that is needed and is honest about how long it will take .thank you.
LK · 15 November 2024
Agent replied · 24 December 2024
Thank you for your feedback and kind words! We’re delighted to hear about your positive experience with our team, especially with Param. Ensuring our tenants are comfortable and well taken care of is always a top priority for us.We’re so glad Param was able to step in promptly and go the extra mile to keep your flat warm during the underfloor heating issue. Your acknowledgment of his proactive approach and transparency means a lot to us.
★★★★★ 5/5
TrustpilotMoving into LCI.
Sarah and Alexandra helped us move into LCI. Was a very fast, smooth, and transparent process, with them catering to our requests and questions at every step. Sarah was especially attentive during our viewing day.
Tom · 30 September 2024
Agent replied · 29 October 2024
Hi Tom,We’re thrilled to hear about your positive move-in experience at LCI! Sarah and Alex work hard to make sure everything goes smoothly, and we’re happy they were able to cater to your requests. Enjoy your new home!
★★★★★ 5/5
TrustpilotCharlie Carter was outstanding
Charlie Carter was outstanding in his proactive approach. He marketed the apartment and found tenants before he even got in touch. He wrapped up the details quickly and professionally. A seamless experience from start to finish.
Ismail · 13 September 2024
Agent replied · 29 October 2024
Hi Ismail,Thank you for your wonderful feedback! We’re delighted to hear that Charlie’s proactive approach made such a difference in your experience. We pride ourselves on delivering seamless service, and we’re glad Charlie made that happen for you.
★★★★★ 5/5
TrustpilotProfessional & helpful
Vanessa & Alex were very helpful on each step of the process and answering all of the queries on time. Everything has been managed as expected, I'm very happy with the services tbh.
Ayoub · 29 October 2024
Agent replied · 24 December 2024
Hi Ayoub,Thank you for sharing your experience! We're happy to hear Vanessa and Alex provided the support you needed throughout each step of the process. Making things smooth and efficient is what we aim for, and it’s great to know everything met your expectations.
★★★★★ 5/5
TrustpilotThe perfect agency
During my search to find a new home, I had the pleasure of working Skye Campbell a brilliant letting agent from Johns&Co, whom had helped me find exactly what I was looking for with the perfect location and did this all within a quick time frame which I needed. I would also like to note that another colleague called Charles Mystique had helped me with the process of referencing, making my move easy and hassle free, truly revealing to find such an attentive and professional agency like Johns&Co with amazing staff.
Zach · 12 November 2024
Agent replied · 24 December 2024
Hi Zach,Thank you for sharing your positive experience with Skye and Mystique! We're delighted they made your move quick and hassle-free. Your kind words mean a lot to us, and we’re glad to have helped you find the perfect home.
★★★★★ 5/5
TrustpilotHelpful Property Manager
It has been a nice experience with Property Manager Mr. Kevin Lee, who manage my property since Sep 2024.He explain every issues clearly with patient since I’m not keen to read and understanding every document. And he always maintain good communication with me which makes me free from troubles.Mr. Lee definitely shows a good standard of service. Thank you for Johns and Co. giving me such a good experience and would 100% recommend to any landlord who seeking for a good serivce.
Linda · 12 November 2024
Agent replied · 24 December 2024
Hi Linda,Thank you for your kind feedback about Kevin. We’re thrilled to hear his clear communication, patience, and professionalism have made managing your property stress-free. Kevin’s dedication to addressing concerns thoroughly and keeping you informed truly reflects our commitment to excellent service.Your recommendation means a lot to us, and we’ll be sure to share your praise with Kevin. Thank you for trusting us, and we look forward to continuing to support your property needs!
★★★★★ 5/5
GoogleBeen working with Bethel for apartment hunting for a few times. Even though we couldn't settle a deal due to different objective reasons, we really appreciate his support throughout the process. Great communication, very patient and helpful with useful information. Highly recommended!
Dương · 11 September 2026
★★★★★ 5/5
TrustpilotWhole process was brilliant
Whole process was brilliant. Michael was very responsive and such a great person to get us into our new home. The whole team really supported us and matched us with a great place. Thanks all!!
Alex · 24 September 2024
Agent replied · 29 October 2024
Hi Alex,Thank you for the great feedback! We're so pleased to hear that Michael and the team were able to make the process smooth and match you with a great new home. We take pride in being responsive and supportive, and it's fantastic to know you had such a positive experience. Best wishes for your new home, and feel free to contact us if you need further assistance.
★★★★★ 5/5
TrustpilotThank you!
Bradley Jenkins:- I wanted to take a moment to express my sincere gratitude for all the effort you’ve put into managing my property concerns. After the challenges I experienced with the previous management company, it’s been a tremendous relief to work with someone who genuinely cares and responds so swiftly.Your prompt attention to the issues in my flat, as well as your willingness to go above and beyond, has made a real difference and I feel reassured knowing it’s in capable hands.Thank you once again for your professionalism and dedication, it’s truly appreciated.Kind regards,Brian Weaver
Brian · 8 November 2024
Agent replied · 24 December 2024
Hi Brian,Thank you for your kind words, Brian! Bradley takes great pride in providing attentive and professional service, and we’re thrilled he’s made such a positive impact. Your appreciation means the world to us, and we’re always here to help.
★★★★★ 5/5
TrustpilotProfessinal, prompt property management
Ellie-Mae Hannan manages one of our properties for us and i have always found her to be professional, prompt property manager whom is working on my behalf. Thanks Ellie for your support.
John · 8 November 2024
Agent replied · 24 December 2024
Hi John,Thank you for your feedback! We’re delighted to hear that Ellie’s professionalism and promptness have consistently supported your property needs. We’ll be sure to share your kind words with her.
★★★★★ 4/5
TrustpilotHelpful!
Johns and Co have been good with arranging the rental agreements and fixing issues around the property. Abida Tasnim has been great in providing timely responses and communicating with the landlord on our behalf. Much appreciated!
Doris · 3 September 2024
Agent replied · 29 October 2024
Hi Doris,Thank you for your positive feedback! We're glad to hear that you've had a good experience with our team. We're especially pleased that Abida has been able to assist you effectively with timely communication and support. We strive to ensure that everything runs smoothly for our clients, and it's wonderful to know that our efforts are appreciated. We'll make sure to pass along your kind words to Abida. Thank you for choosing Johns&Co!
★★★★★ 5/5
TrustpilotFantastic team, great work & I highly recommend them
Wish to thank the whole team for the excellent service we received. Every step of the process was dealt with professionalism, efficiently and a care to customer satisfaction.The team made sure our needs were met, their attention to detail and very friendly attitude , made the entire process smooth and stress free, and we truly appreciate it.Thank you once again for your hard work and commitment. I’ll happily recommend your services and look forward to working with you again.
Priya · 20 November 2024
Agent replied · 24 December 2024
Hi Priya,Thank you so for this glowing review! We’re delighted our team could make your experience smooth and stress-free. Your recommendation is important to us, and we look forward to working with you again.
★★★★★ 5/5
TrustpilotWhen cooperation is a pleasure
We thank Shareen and Alexandra from the bottom of our hearts for their cooperation and responsiveness. Thanks to them, searching for housing and renting in London was very comfortable. Thanks to the girls, we now have a gorgeous apartment in London.
Irina · 8 June 2024
Agent replied · 29 October 2024
Hi Irina,We are pleased to hear Shareen and Alex made your property search a comfortable and pleasant experience, and that the result was a happy one! We wish you all the best in your gorgeous new property.
★★★★★ 5/5
TrustpilotAppreciation For Professional Service
Appreciation For Professional Service Liam Alwar has been extremely responsive and helpful when I requested some assistance to purchase the mattress issue in my property. He responded to all my emails promptly making it a very easy and pleasant process. Liam is great !!
Kwok · 12 April 2024
Agent replied · 29 October 2024
Hi Kwok,Thank you for this review. Its great to hear Liam was able to resolve this issue for you, and kept you in the loop throughout the process. We'll be sure to pass this positive feedback along to him.
★★★★★ 5/5
TrustpilotToday I will have the best sleep in two…
Today I will have the best sleep in two years. Once again a huge big thank to Spyros’s assistance of my bed issue.You are much better than those who reply me via emails before. I can't believe I finally got a new bed and mattress. A problem that has been bothering me for a long time has finally been solved. Thank you from my heart. 100 points of service attitude, 100 points of work efficiency
Lance · 1 May 2024
★★★★★ 5/5
TrustpilotMy thanks to Sardar and the team for…
My thanks to Sardar and the team for their adept and efficient management of a complex scenario. Sardar kept me fully informed and offered options and solutions. My thanks to him and all the team for their kind and courteous attention.
Raj · 6 June 2024
Agent replied · 29 October 2024
Hi Raj,Thank you so much for your kind words! We're thrilled to hear that Sardar and our team were able to effectively manage your situation and provide you with the support you needed. Keeping our clients informed and offering solutions is always our top priority, and we're grateful for the opportunity to assist you. Your appreciation means a lot to us, and we look forward to serving you again in the future. Thank you for choosing us!
★★★★★ 5/5
TrustpilotExcellent!
Our experience with johns & co has been excellent. Bradley and Leigh were responsive and helped us navigate every stage of the process making it less stressful for us. Well deserved 5 stars!!
WM · 18 October 2024
Agent replied · 29 October 2024
We’re glad to hear Bradley and Leigh made a difference in your journey. Thank you for the five stars and for choosing Johns&Co!
★★★★★ 5/5
Googleworked with Danny King to find a flat ….he was amazing in getting a viewing scheduled quickly, especially given the context of the renting situation in London at the moment…..helped during the entire process with any concern I had….the rest of the staff is also very helpful….definitely recommend working with them
Liliana · 9 November 2023
Agent replied · 8 November 2024
Hi Liliana,
Thank you for the 5-star review and feedback. We wish you all the best in your new flat.
Kind Regards
JOHNS&CO
★★★★★ 5/5
TrustpilotLara Robson has been super responsive…
Lara Robson has been super responsive during the move in process and has been available for all queries and questions. She’s been ensuring we have everything and making all the different calls and requested needed.
Fouzia · 13 September 2024
Agent replied · 29 October 2024
Hi Fouzia,Thank you for your feedback! We’re thrilled to hear that Lara has been responsive and helpful during your move. We wish you all the best in your new home, please let us know if there is anything else we can assist you with.
★★★★★ 1/5
TrustpilotTHE WORST OF THE WORST
After 8 months, I have to say, The renting experience with Johns&Co is the worst of the worst experience ever in my life with a real estate agency. The first day we moved in, we reported a bunch of issues: the hob wasn’t working properly, a few lights weren’t working, the washing machine wasn’t working, the oven wasn’t working… until this very day, the hob is still not working properly, the lights are still the same, the washing machine is broken again, they told us to fix it ourselves???🥹I’ve given up on trying to communicate with them, because every single person in this company, from top to bottom, no body gives a shi*t about the tenants. I never regretted anything in my life, but I regretted that I trusted Johns & Co with my life 😭 We just want to live here peacefully and do not want to cause any problems, but they don’t let us😫 We left a review on here shortly after we moved in and they tried to make it disappear and said it wasn’t true😖 so we had to provide all the information for trustpilot to keep it. Oh, and before we moved in, we viewed another flat in the same building on the second floor, I asked the guy if there was AC in the flat, he said “yes, and you can control it through your phone”, we were very excited, because we assumed every apartment had air conditioners. However, after we moved in, we didn’t find anything that looked like an AC unit, asked Johns and Co, they said I shouldn’t have assumed that every apartment would have AC, only some luxury apartments have it. 😭 I asked our neighbours, they said only 8th floor and above have AC😭 so we know who’s lying. 😢😢😢I’ve seen some people say this company doesn’t give deposits back to tenants. I will have to pray every day from now on so I can get my deposit back😭Anyway, please avoid this company at all cost, and hope nobody gets bullied by them again 😢
MM · 25 October 2024
Agent replied · 29 October 2024
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
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