5/5
TrustpilotThank you Wei for your kind help and…
Thank you Wei for your kind help and follow up
Trusted Agent profile · Newham
JOHNS&CO Royal Wharf reviews in Newham
★★★★★
1,757 reviews across 3 platforms
4 Halyard Place, London, E16 2TH, Newham, E16 2TH
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Newham, at 4 Halyard Place, is rated 4.7 out of 5 across 1,757 reviews on three platforms, including 290 Google reviews rated 4.3.
290
Reviews on Google
This office
12
Reviews on Facebook
Business-wide
1,455
Reviews on Trustpilot
Business-wide
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Reviews
Every review we hold for the Newham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotSpyros’s service is amazing
Spyros is one of the nicest person I have ever met. He is efficient, has a friendly attitude and is willing to help you with anything. I think he is a role model for everyone. My bed has been broken for a long time. The landlord has been unwilling to reply to my messages and let me use the broken mattress and bed for several months. I feel helpless, but with the help of Spyros, everything has been solved in just a week. I feel very happy and relieved to get practical solutions within a week. To be honest, I never had any expectations for British staff, but he surprises me that there is still such excellent staff in uk.
5/5
TrustpilotThe Johns & Co
The Johns & Co. Wapping Office is very supportive, they are proactive to find a new tenant and are very approachable and helpful with arranging the check-out and - in and cleaning and other practical things.
Agent replied · 24 December 2024
Hi Carsten,It’s great to hear our Wapping team could assist you with such proactive and helpful service! We’re delighted to have been part of a smooth and supportive experience for you.
5/5
TrustpilotBethel and Amy's professional assistance
I want to thank you for Bethel, Amy and her team for quickly finding a tenant for my apartment and handling everything efficiently from the start. Their efforts made the move-in process smooth and hassle-free. I appreciate your professionalism.
Agent replied · 29 October 2024
Thank you for your feedback! We’re thrilled that Bethel, Amy, and the team were able to quickly find a tenant and handle everything so efficiently. It's great to hear the move-in process was smooth and hassle-free. We truly appreciate your kind words and look forward to working with you again!
5/5
GoogleMy partner and I found Ellesse to be a very proactive agent who ensured that she stayed on top of new listings and booking viewings for us. She understood our requirements and helped tailor the house hunt accordingly. Overall a positive experience and would highly recommend
5/5
GoogleFinding home can be stressful, but it has been a wonderful and smooth process for us with Bethel :) He understands your exact requirements and comes up with exactly what you want ! Of all, he has been a really kind and genuine person ! Thanks
5/5
TrustpilotJohns & Co are managing the property we…
Johns & Co are managing the property we are renting and have been doing so very well. The place is well managed and when minor issues arise Lara Robinson is always happy to take matters into her hands and get things sorted. Thank you 🙏
Agent replied · 29 October 2024
Hi Nadav,Thank you for leaving this review. We are pleased to hear Lara has been proactive in ensuring your property is looked after.
5/5
TrustpilotEllie-Mai Hannan's star performance
Ellie-Mai Hannan has been my account manager in recent years. She is highly professional and efficient. She understands our concerns and always takes action in anticipation. I truly appreciate her service. She is always helpful.
Agent replied · 24 December 2024
Hi Ada,Thank you for taking the time to share this fantastic feedback about Ellie! We’re pleased to hear that her professionalism and efficiency have made such a positive impact. We’re fortunate to have her on our team and will pass along your kind words. Your trust and satisfaction mean the world to us!
5/5
TrustpilotI had an excellent experience with Lucia Ali
I had an excellent experience with Johns & Co throughout the renewal of my parking space licence. The entire process was handled very professionally, efficiently, and smoothly from start to finish.
Agent replied · 28 May 2026
Hi Mobarak, Thank you for sharing your experience with our team. We're pleased to hear you received a professional and efficient service throughout. We'll be sure to share your kind words with Lucia as well - she will be thrilled to hear her support contributed to a smooth process.
5/5
TrustpilotA big thank you to Elliot and team!
Elliot thank you for an exceptional service. You were always there, listened and supported with any queries. You are always polite and profesional. You made the experience very simple for us as first time buyers. We will always be grateful for your support in finding us our home.
Agent replied · 29 October 2024
Hi Perpetua,Thank you for leaving this feedback, it's a fantastic testament to Elliott's professionalism and service. We will be sure to pass your appreciation along to him.
5/5
GoogleTheir lettings team is one of the best in the city, right from the search they helped to us find the flat which best suits our needs and then the move in was extremely easy and they are very responsive for any issues. Huge shout out to Pablo for his amazing help with flat finding, to Joley for arranging the most well organised move in and Luna for great property management. Overall they are very welcoming, professional and responsive and will definitely recommend it to everyone looking to move in East LondonPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 8 November 2024
We hope you love your new place! All the best, Johns&Co Team
5/5
GoogleI would like to personally thank Paola Humeres from JOHNS&CO showing professionalism, responsiveness and helpful in assisting us purchasing our flat in Royal Wharf. Prior this, we had interactions with JOHNS&CO because we used to rent a place managed by them. Hence we knew that we were in good hands. Paola was with myself and my fiancee throughout the whole journey and she showed true values of professionalism and virtues. We cannot thank you enough Paola for all our help. You helped us making our dream come true! Totally recommend JOHNS&CO and if you have the chance to have your application managed by Paola, rest assure that you will be in good hands!PositiveResponsiveness, Professionalism
Agent replied · 8 November 2024
Hi Konnaris, We will be sure to pass this along to Paola. Thanks for leaving a review. All the best, Johns&Co Team
5/5
GoogleNeeding to find a new flat during the pandemic was unlikely to be particularly straight-forward - finding a place in London can be challenging at the best of times. But whilst being out of London during the search, I was lucky enough that Ryan McCabe picked up my property search and was patient enough as we looked for something for a competitive price. In the end, I've ended up taking a new build studio and had to put a certain amount of faith in Johns&Co seeing as I couldn't do viewings and there were no finished photos. But having seen the apartment now, it is beautifully finished and far more spacious than I imagined. The whole process with Johns&Co was smooth and pleasant, Ryan was outstanding throughout whilst putting up with probably far too many questions and communicative with everything that was ongoing during the finishing of the apartment. Highly recommend reaching out to them if you're looking for someplace new.
Agent replied · 8 November 2024
Hi Jacob, Thank you so much for the 5-star review and positive feedback. We'll be sure to pass on your kind words to Ryan and the rest of the team. All the best, Johns&Co Team
5/5
GoogleThank you very much for the diligent work of all agency people. I recommend this agency. Everyone is very friendly. Special thanks to Ryan. He did an amazing job to help me and my wife to rent a flat in a very short time. When obstacles appear, Ryan is willing to help and immediately looks for solutions. I highly recommend him. Thank you very much for the maintenance service we have got recently! The staff was very polite and professional! Many thanks for Josh. He arranged quickly everything what we needed.
Agent replied · 8 November 2024
Thank you, it's great to read your feedback about our Royal Wharf lettings team. Wishing you all the best in your new home.
5/5
TrustpilotBethel Gamma is an absolute darling
Bethel Gamma is an absolute darling. She handles her work with finesse and I am glad my case has been assigned to her. Keep up the good work and I look forward to mutual collaboration for many years to come.
Agent replied · 29 October 2024
Thank you for taking the time to leave this kind review. Bethel will be thrilled you have been consistently impressed with his case handling. We look forward to our continued partnership, and the opportunity to assist you.
5/5
TrustpilotChange of Tenants at Good Luck Hope…
I own an apartment in Good Luck Hope development, and Johns & Co rents and manages it.Bethel Gamma is the Lettings Manager for my apartment, and recently managed succesfully a change of Tenants.Bethel has always been kind and efficient, and solved promptly small issues that arose with the Tenants.
Agent replied · 29 October 2024
Hi Franco,Thank you for entrusting your apartment to Johns&Co, and for your positive feedback regarding Bethel's management. We're glad to hear he successfully handled the change of tenants and promptly resolved any issues. If you need anything in the future please reach out.
5/5
TrustpilotJohns and Co property manager - Param Virdee
Johns and Co property manager, Param Virdee, had managed to follow up tirelessly for me to assist to chase back the previous tenant for outstanding owe and it is due to his relentless effort, i manage to recover those amount. I am truly happy for what he has done. Thanks Param.
Agent replied · 24 December 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Param.
5/5
TrustpilotChange or Tenant GoodLuch Hope…
I own an apartment within GoodLuch Hope complex which i use to rent through Johns & Co Agency, and once again Alexandra took care of a change of Tenant. As always, Alexandra was very professional, effective and kind.
Agent replied · 29 October 2024
Hi Franco,Thank you for your continued trust in us! We're glad Alex could assist with another successful tenancy change. Her professionalism and kindness are valued by both our team and clients, and we’re happy you had another great experience.
5/5
TrustpilotGreat rental experience!
As there is no way to use Whatsapp easily in China, Claudiu Ciupitu was kind enough to help us with Wechat, the whole process was easy and pleasant, and the final house exceeded expectations, thank you very much!
Agent replied · 29 October 2024
Hi Minjie,Thank you for sharing your experience! We understand the challenges of international communication, and we're glad Claudiu could assist you via WeChat. We're pleased that the whole process was easy and pleasant, and that your new home exceeded your expectations!
5/5
TrustpilotComprehensive advice and outstanding support by Priscilla Ogefere
Priscilla Ogefere consistently provides me with professional and comprehensive advice plus prompt support as my property manager. She understands our evolving needs in terms of leasing, sale and/or self-occupation. She is such a talent of Johns&Co and is simply excellent. Thank you Priscilla Ogefere 👏👏👏
Agent replied · 29 October 2024
Hi Eng,It's fantastic to hear about your positive experience with Priscilla! It's clear she goes above and beyond to understand your evolving needs and provide excellent service. We'll be sure to pass along your kind words to Priscilla. If you ever need further assistance, don't hesitate to reach out!
5/5
TrustpilotAbida Tasnim has been very helpful so…
Abida Tasnim has been very helpful so far in answering our queries as well as dealing with tricky situations we had. She is very responsive and has managed to give us a peace of mind. Thank you very much.
Agent replied · 29 October 2024
Hi Denis,Thank you so much for your wonderful feedback! We’re delighted to hear that Abida has provided valuable insight and supported you through the process. We’ll be sure to pass along your kind words to her. If you need any further assistance, don’t hesitate to reach out.
5/5
TrustpilotGreat experience with property manager
Our property manager, Bryony Bowyer, was extremely helpful in supporting us to navigate our tenancy with Johns and Co. Bryony is friendly, personable, was very clear with her communications and always responded quickly which has been greatly appreciated. We would highly recommend her service.
Agent replied · 29 October 2024
Thank you for taking the time to this feedback. It's great to hear Bryony successfully helped you navigate your tenancy, and was personable and transparent in her approach. We will be sure to pass your kind words along to her.
1/5
TrustpilotUndisclosed terms change, then TPO complaint
We are a corporate landlord who instructed Johns & Co in 2024 to let and manage a London residential property. In November 2025 we were sent updated terms of business for DocuSign. The updated terms materially increased the withdrawal fee from approximately £1,200+VAT to one full year's fees (£2,136), but this change was not flagged or highlighted at the time of signing.
5/5
TrustpilotJackie Amponsah is the best property manager!
My property manager at Johns&Co, Jackie Amponsah, has been exceptional! She has made my experience as a tenant stress-free and seamless. Jackie is incredibly attentive and accessible, handling any issues promptly and efficiently. Thank you for everything, Jackie!
Agent replied · 29 October 2024
Thank you for your wonderful review! We’re delighted to hear that Jackie Amponsah has provided exceptional service and made your experience as a tenant stress-free. Jackie is dedicated to ensuring her clients are well taken care of, and we’re happy she’s had such a positive impact. We’ll be sure to pass along your thanks to her!
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Tell us what you need and we'll put you in touch. JOHNS&CO Royal Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newham.
