JOHNS&CO Royal Wharf reviews in Newham

★★★★★ 5/5

Trustpilot

Comprehensive advice and outstanding support by Priscilla Ogefere

Priscilla Ogefere consistently provides me with professional and comprehensive advice plus prompt support as my property manager. She understands our evolving needs in terms of leasing, sale and/or self-occupation. She is such a talent of Johns&Co and is simply excellent. Thank you Priscilla Ogefere 👏👏👏

Eng · 29 May 2024

★★★★★ 5/5

Trustpilot

Abida Tasnim has been very helpful so…

Abida Tasnim has been very helpful so far in answering our queries as well as dealing with tricky situations we had. She is very responsive and has managed to give us a peace of mind. Thank you very much.

Denis · 6 September 2024

★★★★★ 5/5

Trustpilot

Great experience with property manager

Our property manager, Bryony Bowyer, was extremely helpful in supporting us to navigate our tenancy with Johns and Co. Bryony is friendly, personable, was very clear with her communications and always responded quickly which has been greatly appreciated. We would highly recommend her service.

Anon · 11 June 2024

★★★★★ 1/5

Trustpilot

Undisclosed terms change, then TPO complaint

We are a corporate landlord who instructed Johns & Co in 2024 to let and manage a London residential property. In November 2025 we were sent updated terms of business for DocuSign. The updated terms materially increased the withdrawal fee from approximately £1,200+VAT to one full year's fees (£2,136), but this change was not flagged or highlighted at the time of signing.

London · 13 May 2026

★★★★★ 5/5

Trustpilot

Jackie Amponsah is the best property manager!

My property manager at Johns&Co, Jackie Amponsah, has been exceptional! She has made my experience as a tenant stress-free and seamless. Jackie is incredibly attentive and accessible, handling any issues promptly and efficiently. Thank you for everything, Jackie!

MssBrazil · 16 September 2024

★★★★★ 5/5

Trustpilot

Great service from Jordan Ellis-Hope

The delivery of my new bed was really quick- special thanks to Jordan Ellis-Hope for being so polite and helpful. He worked out a problem I was having with the portal also and made the whole process seem so easy. Response times were super quick. Thanks again!

PR · 7 April 2024

★★★★★ 5/5

Trustpilot

My experience with Johns & Co

My experience with Johns & Co started around three months ago. Although Chase Evans introduced me to the property when I was purchasing my apartment at Pan Peninsula, I decided to contact Ebru Chow after receiving very positive references about her from Turkey.

Murat · 18 September 2026

★★★★★ 5/5

Google

Thank you john & co For your service we were taken care of by Elesse of john and co Royal wharf office and she was superb to take care of us me and my wife for a new housing that we are looking for.

Good · 11 September 2026

★★★★★ 5/5

Trustpilot

Titania is very responsive as the…

Titania is very responsive as the letting manager for my apartment, and very helpful in dealing with all the issues related to my tenancy. Would highly recommend her for the future

Shashwat · 18 December 2025

★★★★★ 5/5

Trustpilot

We had a really great experience with…

We had a really great experience with Shareen! She was very friendly, responsive and efficient throughout the whole process, and communication was always clear and prompt. She kept us updated and was always happy to help with any questions we had.

Ruizhe · 29 September 2026

★★★★★ 5/5

Trustpilot

An outstanding experience with Nic and Daniela

Our experience with Nic and Daniela has been outstanding!

Ben · 13 June 2026

★★★★★ 1/5

Trustpilot

Ellie-Mai Hannan is a true disappointment

I have a really disappointing experience working with Ellie Mai and I think she is bringing damage to the reputation of your company because I don't believe this is the level of quality Johns and Co is providingI informed her my decision to end tenancy on Nov 11 saying I’m moving out Dec 15. I was asking for 1) let me know how much is letting fee 2) inform landlord asap 3) start finding new tenant. However after one month I still don’t see any progress. I tried calling, emailing, scheduling meetings. My calls are rejected, my meetings requests are declined and answers to my emails are delayed with no clear answer to my questions When I finally managed to call, I need to read my email to her on the phone because she didn’t care to open them and didn’t even know I emailed Today after finally agreeing on letting fee, she asked me to make payment so can proceed with the contract. I did so. And then I got an email after money is transferred saying hold off, I need landlord approval. informing landlord I’m moving is the very first thing I asked her to do in my email one month ago on Nov 11. Yet it was not done All the time I’m actively trying to find a solution to minimize impact on everyone for this early ending tenancy agreement I can’t do it all by myself. Especially I don’t have any trust in Ellie or your company after this. She is blaming the delay to her manager saying it is because her manager is away so he can't calculate the letting fee.immediately after following her instructions to transfer the money on letting fee I was asked to withdraw that. My money and time is not a game to her.I am hoping at least one should work with respect, diligence and integrity at the very minimum and is willing to take up responsibility. I also found out when she’s rejected my call and ignoring my emails today, she does have time to check and make comments on linkedin. Guess that’s more important than real work

MIAOGE · 6 December 2024

★★★★★ 5/5

Google

Would highly recommend johns & co royal wharf team. In particular Robert McCracken as the property manager was highly responsive to issues, coming back to me quickly on any reported problems. The letting team were also very good prior to my move in. Would happily rent a Johns & co managed property again.

Jane · 9 November 2023

★★★★★ 5/5

Trustpilot

Liah found the apartment of my dreams

I had my appointment with Liah to look for an apartment and before starting I told her what I was looking for. The first apartment she chose to show me was everything I dreamed of. Liah is very attentive and managed to get the owner to choose my offer despite having other very good offers as well. She is charming and very hard-working.

Cristina · 16 December 2024

★★★★★ 5/5

Trustpilot

I can recommend JOHNS&CO

Communication was seamless and efficient, with regular updates to any questions or concerns we had. They truly went above and beyond to ensure that I felt informed at every stageSpecial thanks to Candice Chan (Lettings Administrator) and Britney‑Lea Ogbebor (Lettings Negotiator) for their help and cooperation!

Volodymyr · 3 April 2024

★★★★★ 5/5

Trustpilot

Elliott was exceptional

Elliott was exceptional. My transaction got complicated and the only reason we were able to manage it was due to Elliott’s perseverance, speed, customer service management and work ethic. Fantastic and highly recommend.

Belina · 11 November 2024

★★★★★ 5/5

Trustpilot

My Pleasant Eexperience

I recently had an exceptional experience working with Vanessa at John & Co. Her dedication, expertise, reliability, and friendly demeanour made the entire process enjoyable. I highly recommend Vanessa and the team at John & Co for their commitment to excellence. Thank you!

Ella · 28 May 2024

★★★★★ 5/5

Trustpilot

Experience with Johns&Co

Saffron was amazing at letting the property to us. We had such a smooth run with this! Bryony has been on the ball with any maintenance queries that we have had. An amazing service!

Livvi · 25 October 2024

★★★★★ 5/5

Trustpilot

superfood agent

superfood agent，find tenants quickly and professionally, manage my property carefully and treat me so well even after the tendency,surely will come back to cooperate again in the future:)

Bonnie · 15 May 2026

★★★★★ 5/5

Trustpilot

Param is a great property manager

Param has been great as a property manager. He has assisted well with the issues we reported, which were far and few in between. He is professional and courteous. I shall miss his professionalism.

Nikhil · 24 October 2024

★★★★★ 5/5

Trustpilot

Overall very good end of tenancy…

Overall very good end of tenancy experience. J&C were the letting and managing agency. Process was streamlined and the team very responsive. Special shout out to Spyros who was overseeing the process - very reasonable and practical to deal with, super friendly throughout

Noam · 23 May 2024

★★★★★ 1/5

Google

I have dealt with Johns and Co in two separate occasions , first occassion dealt with Daisy who was not of assistance at all, with taking the side of the landlady during the end of tenancy deposit disagreements. During the 2nd occassion one of the agents Ricky would not agree to me having a break clause and made me hasten the signing of the contract that got me paying up to an amount of almost 2,000 pounds when I decided to move out. The agents Andrew and Georgina also were unprofessional during the end of tenancy process. I would not recommend Johns and Co as they do not look out for the tenant. I’m very disappointed with this agency.

Claire · 10 November 2019

★★★★★ 2/5

Trustpilot

The poor handling of post-tenancy matters has left me dissatisfied with the service.

I rented a property through Johns & Co. for a year. While the tenancy itself went smoothly, my experience at the end of the tenancy has been disappointing.After moving out in early April, it took a significant amount of time and multiple follow-ups before I received my deposit back. A portion of the deposit was withheld to cover my final bill, with the promise that any remaining balance would be refunded once the bill amount was confirmed. Unfortunately, since April, I have yet to receive the remaining balance despite consistent follow-ups.The person initially handling my case left the company, and it appears my case was overlooked. I have had to repeatedly contact Johns & Co., often explaining my situation from the beginning to different staff members. Despite assurances that I would receive callbacks or updates via email, no one has ever followed through.This lack of communication and resolution is disappointing and unprofessional. While the tenancy itself was positive, the poor handling of post-tenancy matters has left me dissatisfied with the service.

Tenant · 20 November 2024

★★★★★ 5/5

Trustpilot

To be honest

To be honest, I had a great and fulfilling experience with them. They helped me understand all the rental specifics and processes and were incredibly welcoming and supportive. I would especially like to thank Candice, Mehdi, and Faid for their assistance. I'm grateful to everyone.

Arwa · 12 April 2024