Trusted Agent profile · Newham
★★★★★
1,766 reviews across 3 platforms
4 Halyard Place, London, E16 2TH, Newham, E16 2TH
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Newham, at 4 Halyard Place, is rated 4.7 out of 5 across 1,766 reviews on three platforms, including 290 Google reviews rated 4.3.
290
Reviews on Google
This office
12
Reviews on Facebook
Business-wide
1,464
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. JOHNS&CO Royal Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newham.
Every review we hold for the Newham office, from every platform, shown as written. First names only.
5/5
Googleworked with Danny King to find a flat ….he was amazing in getting a viewing scheduled quickly, especially given the context of the renting situation in London at the moment…..helped during the entire process with any concern I had….the rest of the staff is also very helpful….definitely recommend working with them
Hi Liliana, Thank you for the 5-star review and feedback. We wish you all the best in your new flat. Kind Regards JOHNS&CO
5/5
TrustpilotExcellent!
Our experience with johns & co has been excellent. Bradley and Leigh were responsive and helped us navigate every stage of the process making it less stressful for us. Well deserved 5 stars!!
We’re glad to hear Bradley and Leigh made a difference in your journey. Thank you for the five stars and for choosing Johns&Co!
5/5
TrustpilotLara Robson has been super responsive…
Lara Robson has been super responsive during the move in process and has been available for all queries and questions. She’s been ensuring we have everything and making all the different calls and requested needed.
Hi Fouzia,Thank you for your feedback! We’re thrilled to hear that Lara has been responsive and helpful during your move. We wish you all the best in your new home, please let us know if there is anything else we can assist you with.
1/5
TrustpilotTHE WORST OF THE WORST
After 8 months, I have to say, The renting experience with Johns&Co is the worst of the worst experience ever in my life with a real estate agency. The first day we moved in, we reported a bunch of issues: the hob wasn’t working properly, a few lights weren’t working, the washing machine wasn’t working, the oven wasn’t working… until this very day, the hob is still not working properly, the lights are still the same, the washing machine is broken again, they told us to fix it ourselves???🥹I’ve given up on trying to communicate with them, because every single person in this company, from top to bottom, no body gives a shi*t about the tenants. I never regretted anything in my life, but I regretted that I trusted Johns & Co with my life 😭 We just want to live here peacefully and do not want to cause any problems, but they don’t let us😫 We left a review on here shortly after we moved in and they tried to make it disappear and said it wasn’t true😖 so we had to provide all the information for trustpilot to keep it. Oh, and before we moved in, we viewed another flat in the same building on the second floor, I asked the guy if there was AC in the flat, he said “yes, and you can control it through your phone”, we were very excited, because we assumed every apartment had air conditioners. However, after we moved in, we didn’t find anything that looked like an AC unit, asked Johns and Co, they said I shouldn’t have assumed that every apartment would have AC, only some luxury apartments have it. 😭 I asked our neighbours, they said only 8th floor and above have AC😭 so we know who’s lying. 😢😢😢I’ve seen some people say this company doesn’t give deposits back to tenants. I will have to pray every day from now on so I can get my deposit back😭Anyway, please avoid this company at all cost, and hope nobody gets bullied by them again 😢
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
GoogleWe found Ricky Mentesh to be helpful, polite and highly responsive to the needs of the customer from day 1. He went beyond the call of duty to find us the residence that suited us when the original choice didn’t work out. We found him to be clear and efficient in all his communications - we were never kept waiting for a response. I would highly recommend Ricky as lettings negotiator of quality who takes a genuine interest in the needs of the customer.
We're really pleased that our Royal Wharf office were able to help, and will make sure that Ricky sees your kind feedback. Wishing you all the best in your new home.
5/5
GoogleI have been a tenant using John's & co services for more than a year now. When I first met Pablo Irigoyen I was looking for a 1 bed apartment with river view at Royal Wharf (brand new development). At the time there were none available. Balimore had only released one build. I moved to one of the 1 bed apartments in that building with the promise that a year after I would be able to move to a 1 bed apartment with river view. A year has passed and I'm now, indeed, in such apartment. I'm very happy with John's & co services and especially with Pablo that managed to resolve some issues with regards to the end date of my tenancy and the beginning of the new one. I would totally recommend John's & co services and if Pablo is available, he is your guy ;)
Thank you for the wonderful feedback Gustavo! Really please Pablo helped you find your ideal apartment.
5/5
GoogleI have rented a flat in masthead house and I did face some technical issues in setting up my sky HD, and then I reached out to Pavel Teixeira who really took so much effort in ensuring that he gets the correct technical folks to resolve my issue. I have been interacting with him for all my queries being a new tenant and I am highly delighted with the help and work that Pavel has been doing to clarify them all. And I should not forget to mention here that Pavel's response time is remarkable and me and my partner are glad that we have chosen Johns and Co and we have been given the pleasure to work and interact with Pavel. Very good job done by Pavel and his entire team in Johns&Co. Cheers and keep up the good work and wishing you all the best.
Really pleased that Pavel and our Royal Wharf team were able to help. Wishing you all the best in your new home!
5/5
GoogleNichola Webster from Johns & Co was very helpful in helping us find our ideal first flat! She was professional throughout the stage and we found it very easy dealing with her. She coordinated across her team as well and we had her colleagues assigned when she was on holiday. Matt Johnson was also very helpful and was in the communication loop throughout the transaction. He was happy to liaise with various parties to make sure that the purchase will complete successfully. Since, it was a contract reassignment purchase, Matt made sure that we had the extension required to complete the purchase, which was very helpful given the timescales of the transaction. We were impressed and satisfied by the service provided by Johns & Co at Royal Wharf and will highly recommend them.
We're really pleased that our Royal Wharf sales team were able to help you. Wishing you all the best in your new home!
5/5
TrustpilotAs a remote landlord I have been very…
As a remote landlord I have been very impressed with the overall service provided to me by the team at John & Co, particularly Charlie, Alexandra and Cynthia. Thank you for the pleasant experience and the seamless transition.
Hi Taimni,Thank you for your kind review, and for placing your trust in our team. We understand the work that can go into being a remote landlord, and we are pleased to have the opportunity to assist you.
5/5
TrustpilotPriscilla the fabulous
Priscilla was fantastic in sorting out a smooth transition of my tenants. She showed immense patience and skill in dealing with the difficult situation of negotiating the various costs and charges for the outgoing tenant keeping my interest in mind.
Hi Kausik,Thank you for your review! We're thrilled to hear that Priscilla provided such excellent service in managing the transition of your tenants. It's wonderful to know that she demonstrated patience and skill in navigating the complexities of negotiating costs and charges, always keeping your best interests in mind. We truly appreciate your kind words and your trust in us. If you ever need assistance again, please don't hesitate to reach out. Thank you for choosing us!
5/5
TrustpilotGreat experience letting my property with J&C
Let my property through Johns & Co for a year and recently moved back in. The entire process was smooth and professional, and the team was always helpful and responsive. Special thanks to Matthew Spencer, Lara Robson, and Charlie Carter for their outstanding support throughout, they made everything so easy. I recommend Johns & Co for their great service!
5/5
TrustpilotExcellent Letting Management Service
I want to extend my heartfelt appreciation to the Property Letting Management Team of Johns & Co (Faid Al Jashamie, Victoria Aderibigbe & Ricardo Escoffery) for their exceptional service in securing a tenant so swiftly. Their deep understanding of the letting process was evident from the start, as they navigated every step with professionalism and efficiency. They expertly marketed the property, conducted thorough screenings, and matched me with a reliable tenant in record time (2 weeks). Their proactive communication and attention to detail made the entire experience seamless and stress-free. It’s clear that their expertise and dedication set them apart in the industry. Thank you for your outstanding work!
Hi Arthur,Thank you for sharing your experience! We’re thrilled to hear that Faid, Victoria, and Ricardo made such a positive impact on your letting journey. Our team is committed to delivering a smooth and stress-free experience for our clients, and it’s incredibly rewarding to know that their expertise and attention to detail made a difference.It’s our goal to support our landlords with clear, proactive communication and seamless service at every step. We genuinely appreciate your kind words and for recognising the dedication of our team. Thank you once again for trusting us with your property, we look forward to continuing to assist you with any future needs!
5/5
TrustpilotIt has been a fantastic experience…
It has been a fantastic experience moving in. Victor was super helpful and friendly and helped us negotiate with the landlords based on our needs and sourced the right apartment in a short period of time. Bethel was also very responsible and responsive in the follow-up conversations with validation checks and move-in check list. Overall great experience, thanks victor and bethel
5/5
TrustpilotHe’s a superstar!!!
John’s & Co proactively assisted me with the rental of my property despite the number of issues I was confronted with due to building works. They worked efficiently and professionally to achieve a turnaround in only one week!This is mainly down to Bradley Jenkins who worked tirelessly on this and kindly took my calls and responded to emails at the most inconvenient times for him!I am truly grateful for the support, time and efforts he has given and I wouldn’t hesitate in asking him to help me with the next property I shall be passing on to their business.
Hi Oya,Thank you for this thoughtful feedback! We’re delighted that Bradley could step in and provide the support you needed to navigate the challenges which arose. Bradley’s commitment to professionalism and his willingness to work around the clock reflect the dedication that Johns&Co strives for with every client. We are so grateful to have had the opportunity to assist with your property and truly appreciate your trust in us. Thank you for choosing Johns&Co, and we look forward to working with you again on your next property. Please don’t hesitate to reach out, we’re always here to help.
1/5
TrustpilotUnprofessional & Poor Service from Jackie A. at Johns&Co. Royal Wharf
We had a terrible experience with Jackie Amponsah, the property manager at Johns&Co - Vox Studios. His unprofessionalism led to an unjust £100+ charge which has little to no explanation, and ignored our attempts to communicate throughout the process. Their poor communication and delayed responses not only caused frustration but also resulted in an extra fine that could have been avoided.Jackie’s failure to act as an agent in the situation responsibly left us feeling frustrated and disappointed. I would say be cautious if you’re dealing with Johns&Co, they may impose charges/penalties to tenants without explanation which sometimes I can't help to question their legitimacy. You also can't get clarity from the development directly as they only speak with leaseholders which is the agent in this case, therefore you would be left in the dark with an outstanding fine. If there's an option in the letting market, please avoid Johns&Co.
Hi Karis,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotElliott at John &Co was amazing to deal…
Elliott at John &Co was amazing to deal with helped conclude the transaction very swiftly and the process was very smooth. Elliott kept updated at every step. Would highly recommend.
Hi Vinayaka,Thank you for highlighting Elliott’s excellent service. We’re delighted he kept you informed and made the process smooth. Your recommendation is greatly valued!
5/5
TrustpilotThank you once again for the exceptional service you have provided.
I am writing to express my sincere appreciation for the exceptional service I have consistently received from Johns & Co. Agency over the past three years.Throughout my tenancy, the agency's staff has been unfailingly helpful, responsive, and professional. They have always gone above and beyond to assist me with any issues or inquiries I have had.In particular, I would like to commend Mr. Param, the agency head, for his exceptional leadership and dedication to tenant satisfaction. His willingness to listen, provide sound advice, and resolve matters promptly is truly commendable.Johns & Co. Agency has consistently exceeded my expectations in terms of property management and tenant care. I am extremely grateful for their commitment to providing a positive and stress-free living environment.Thank you once again for the exceptional service you have provided. I am proud to be a tenant of Johns & Co. Agency and highly recommend their services to anyone seeking a professional and reliable property management company.Sincerely,Mostafa Khatibshahri
Hi Mostafa,Thank you for your heartfelt review, Mostafa. It has been a pleasure assisting you over the past three years. We are grateful for your trust and are pleased to hear that our team, especially Param, has been able to provide consistent support throughout your tenancy. Your recommendation means a lot to us, and we will continue to strive to offer the same high level of service!
4/5
TrustpilotProfessional but paying late
Pro: professional services, prompt advert and finds tenants fairly quick, each step is achieved in good manner and order.Con: I had bad experience before when other agent didn’t transfer rental to me in time. So I asked and confirmed about the transaction plan carefully. However 2 days after the last day as they promised to send the money, I had to ask the team in writing to request the rental. Only until then I was told there’s “technical issue.” If you are not too keen to pay mortgage or other planned spending, this is a professional agent, including being slightly late in paying rental in a professional way. BTW I have not received it and this is the 10th day from tenant move-in.
Hi Xi,Thank you for sharing your detailed feedback! We’re glad to hear you found our services professional and efficient. Your understanding and patience are appreciated, and we’ll work harder to improve the overall experience. So we can look into this matter immediately, please get in touch with us at customercare@johnsand.co.
5/5
TrustpilotGreat care and support
Amber and Marwa made sure the moving experience was as seamless as possible. They’ve conducted the whole process with great and continuous communication, flexibility and showed real care and respect towards my wife and me. Thank you both!
Hi Yuri,Thank you for your kind review. We are pleased to hear Amber and Marwa made the moving process as smooth as possible for you, and were flexible to your needs. We will be sure to pass your appreciation along to them both. If you need any further assistance, don't hesitate to reach out!
5/5
GoogleWe were recently dealing with Bethel in Royal Wharf in search of our new rental. He was very responsive to every query and looked after us throughout the complicated process to ensure we moved in smoothly. Very friendly and professional!
5/5
GoogleOur property manager Josh is absolutely amazing and extremely helpful. I can always contact him and get a response within 24 hours (most of the time within hours). I recently needed some maintenance issues sorted at the apartment and he was quick to resolve them. I must say John's&Co are the best agents me and my partner have ever had to deal with and we are glad they are so helpful at all times.
Hi Alexander, Thank you for the 5-star review! All the best, Johns&Co Team
4/5
TrustpilotJoynal was very attentive and helpful…
Joynal was very attentive and helpful when I required some assistance in fixing a serious heating issue in my flat. If it was not for them I do not believe that I would have resolved the situation in such a timely manner.
Hi Tony,We're pleased to hear Joynal was able to resolve this issue for you. Not having heating can be a pain, especially with the weather we've had recently! We'll be sure to pass your gratitude along to Joynal.
5/5
GoogleThe entire service was a pleasure. Our negotiator/consultant from Johns&Co (Rebecca) was very patient and answered all our queries directly and promptly. She took ownership when an issue arose in getting a certain landlord approval and provided us with the next best alternative within the next working day. Now, we have an amazing rented 3 bed, riverside property - the transition to which was very professionally, timely and delightfully managed. Thank you Rebecca and to the team @ Johns&Co. Regards, Goldie.
Thanks for the review Goldie! We'll make sure Rebecca and the rest of the team take a look at your great feedback too. Wishing you all the best in your lovely new home!
5/5
TrustpilotJohns&Co
The Johns&Co team is very trustworthy, helpful and knowledgeable, especially Amber and Marwa who have been a tremendous help in finding and sorting out all the documents for the new place I’m moving into.
Hi Tera,Thank you for your fantastic feedback! We’re so happy to hear that Amber and Marwa were able to provide you with the support and guidance you needed during your move. We pride ourselves on having a trustworthy and knowledgeable team, and we’re thrilled that your experience reflects this. We’re here for anything you need moving forward and wish you all the best in your new place!
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Tell us what you need and we'll put you in touch. JOHNS&CO Royal Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newham.
