JOHNS&CO Royal Wharf reviews in Newham

★★★★★ 5/5

Google

From start to finish I had a great experience from Germantas at the Royal Wharf Branch. He booked the viewing very fast and we were able to move forward with the paperwork right away. Very pleased with the process!

Ollie · 11 September 2026

★★★★★ 5/5

Trustpilot

We had a very good experience with Johns and Co.

We had a very good experience with Johns and Co. Amy Bridge & Matthew were very helpful and responsive. Our property was leased quickly and the process was very efficient. We hope it will proceed in the same manner.

Ayse · 27 May 2024

★★★★★ 5/5

Trustpilot

Great experience

We had an outstanding experience with our estate agent, thanks to Candice, Savannah, and Sania. They were always quick to respond and very supportive, making our rental journey smooth, stress-free, and a great experience. We highly recommend their services!

Jiaqi · 25 May 2024

★★★★★ 5/5

Google

Vanessa Uljarevic has been instrumental in my recent emergency move. I’ve only had 5 days to find and move into an apartment and she’s managed the process amazingly well! She’s diligent, quick and kept me informed throughout the process. Thank you Vanessa for all your help!

Rebeka · 25 May 2025

★★★★★ 5/5

Trustpilot

Best tenancy process I’ve ever had

Best tenancy process I’ve had since living in London over the last 10 years. Both Rahan & Victoria have been super helpful, friendly and most importantly very responsive throughout the process, which is very rare with a number of letting agents I’ve worked with before. Would definitely recommend, had no issues on our side with the property (so far!) and when we’ve had queries, they’ve been quick to attend. Communication has been very honest and clear throughout.

Jack · 4 November 2024

★★★★★ 5/5

Trustpilot

SAM ORME

Dear ,I wanted to take a moment to express my heartfelt gratitude for the invaluable help from ( SAM ORME ) in finding my new apartment. His assistance made the whole process smooth and stress-free. I truly appreciate his time, effort, and support throughout this journey. Thanks to him , I now have a wonderful place to live. His kindness and generosity means alot to me , and I am so thankful to have his as an consultant.With sincere thanks and warm regards

M · 18 September 2024

★★★★★ 1/5

Trustpilot

Agents who open the flat door without informing the tenant.

They are so crazy that as a tenant I experienced twice the door of my flat being opened by their colleagues as well as subcontractors without being informed first. There is no security at all.

温为 · 30 July 2024

★★★★★ 5/5

Google

Johns and Co recently helped me and a friend find a place. Intially was assisted by Amy and then Anthony took over our case. From the phone call describing what we were looking for to the point of getting the keys the process was professionally executed. Anthony was quite handy in walking us through the process. My highlight was how he would chase up on third parties involved in the process inorder to make this a smooth transition in the timelines we had set. Marwa took over with the move in processes and guided us through all the nitty gritties. And even their post move in customer care is amazing, no suprises but straight up honesty, highly recommend Anthony and Amy (they will work with you to get what you need) if you are looking for a place and fingers crossed you get Marwa as your Propery Manager - polite and professional.

Curtis · 9 November 2023

★★★★★ 5/5

Google

I've been dealing with Mohammed A. from Royal Wharf branch during my checkout and I have to say the customer service was absolutely top notch. I've had so many questions about the checkout process, deposit and any other arrangements and Mohammed was very candid, helpful and professional throughout all our conversations, written or verbal. I'm very happy and lucky to have had this experience with him and see myself coming back as a customer with JOHNS&CO because of this outcome. I hope whoever starts or ends their tenancy gets to work with Mohammed, because it was honestly a pleasure to have an honest, informative and helpful human being helping through every step of the way, because moving can be very complicated at times. Thanks JOHNS&CO for the 2 years at Royal Wharf, it was a pleasure - please acknowledge this man and his efforts!

Benediktas · 9 November 2023

★★★★★ 5/5

Google

Mr Andrew Shek my Senior Lettings Manager at Johns & Co has been serving me very well since i engaged them . Andrew has always responded to me in a promptly manner . I can trust him to handle any questions or any concerns that comes up along the way. He is sincere and helpful and definitely very patient. And yes he does deliver his promises. Being experienced, he helps me secured a rental that exceeds my expectations. Well done Andrew ! I do believe many of us can appreciate that to have someone like him to take care of us is very important. If you are looking for someone professional and prompt , Andrew is the man to go to . And of course , his team plays an important role to ensure all aspects are taken care of . I also like to commend on Amy and Marwa. Keep up the good work of placing client’s’ interest first. Regards Shirley Lim-Yam

Shirley · 9 November 2023

★★★★★ 5/5

Google

Having lived in London for 10+ years and in four different flats, I’ve dealt with four different agencies. In comparison, Johns&Co have been the best for me because of their professionalism, because they represent the tenant well, because they stick to what they say they’ll do. I’ve rented a flat in Waterside Heights through Johns&Co for 12 months and have been very pleased. Our family needed more space, and we moved out of London to Surrey. Bottom line: I would rent via Johns&Co again and I recommend this branch. Our property manager, Robert McCracken​, is an absolute gentleman! Professional, timely, went above and beyond during the tenancy and during the move out process. Helena Penn and Pablo Irigoyen helped us to sort out all the documents before moving in. Despite being abroad, this process was smooth. Our flat had some issues that I didn’t detect during the viewing appointment and check-in, but Johns&Co maintenance team fixed every single one of those issues. Landlord was slow in authorizing the repairs, and Robert McCracken was helpful speeding this up and following up. When moving out, we’ve coordinated with Anthony Otigbah, and he’s a charm! He was understanding and polite, empathetic to us living in the flat with a 2-year-old and doing viewings at the same time. In summary, we’ve had a positive experience. Consistent with other positive reviews. Kudos to you, Johns&Co Royal Wharf branch!

Gleb · 9 November 2023

★★★★★ 5/5

Google

We engaged with John & co in our property search and we are very pleased with the service. Chloe Egglestone-Reid was incredible as she took great care of us, organising numerous viewings and during the offer process. It was exceptionally smooth, as we were able to view many places and secure one in a week - despite properties being introduced and taken off the market in the blink of an eye. Thank you for going above and beyond in our property search Chloe!

Angie · 9 November 2023

★★★★★ 5/5

Google

Really great service and super friendly and efficient staff! I have been working with Johns&Co for years now and I can say that I did not have any issues at all with them. Special mention to Katy, who has been managing my renewal process and has done an incredible job. She was on top of everything, informing about every single step to follow making sure the whole process since the very beginning was completed successfully. A pleasure to collaborate with such a professional person like her.

Patricia · 9 November 2023

★★★★★ 5/5

Trustpilot

Shareen is the best agent you will ever interact with

I arrived in London with very short notice that I was moving abroad and Shareen was so helpful in helping me find an apartment and finish all the paperwork within a week!

K.N · 15 September 2024

★★★★★ 5/5

Trustpilot

Satisfactory service

Fast and expeditious in finding a new for our property and the documentation and all other works pertaining to the Tenancy was also fast and efficiently.We are very satisfied with their service and performance by Amy Bridge, Grace and James

Krishna · 26 April 2024

★★★★★ 5/5

Trustpilot

tenancy agreement

Initially, Johns&Co was slow to respond to tenant concerns which resulted in extended damage from water leak. However, they were excellent at procuring new tenancy and promptly completing the tenancy agreement. Marwa, Tawnie and Seth were very professional

S · 1 June 2024

★★★★★ 1/5

Google

I’ve been renting in London for 10 years and can say without hesitation that JOHNS&CO have been the WORST AGENCY I’ve dealt with - unprofessional, unresponsive, and operating in ways that feel deliberately exploitative. On moving in: We were told the property had been “professionally deep cleaned.” It clearly hadn’t. The agent attended, admitted as much, and promised to arrange a re-clean. After multiple emails and messages, nothing ever happened. We were forced to pay for our own cleaner. On moving out: - We vacated the property one month early by agreement with the landlord as they found new tenants that wanted the property earlier and had overpaid rent due back to us. Under UK law, overpaid rent cannot be withheld. Despite this, Sharona McDonald of JOHNS&CO withheld both our rent refund and deposit, citing utility bills and checkout reports as justification. Only after I threatened legal action via the small claims court did they suddenly respond. We eventually received the refund for the over paid rent - but 22 days after we had left the property. - At checkout, we returned the flat in better condition than we found it and even paid for our own cleaner despite never receiving one ourselves at move-in. JOHNS&CO then tried to charge us £360 for supposed “dust” on sockets in an unfurnished apartment. We disputed this a month ago - since then, nothing but silence. Bottom line: JOHNS&CO are a disgrace. They lie, they stall, they ignore tenants, and they try to squeeze money out of people wherever they can. Whether you’re a landlord or a tenant, save yourself the stress - do not use this agency.

Ori · 11 October 2025

★★★★★ 1/5

Google

Avoid this letting agency - poor service and delayed payments. I've been renting in London for 10+ years and this is the worst experience I've had with a letting agency. Three weeks after our tenancy ended, we're still waiting for our deposit return and rent reimbursement. Deposit Issues: Despite leaving the unfurnished property in excellent condition, they attempted to charge £360 for minor dust. We deliberately chose an unfurnished property to avoid disputes, but they still found ways to delay the return. They aggressively push their preferred cleaning company before move-out. Rent Reimbursement: We've been waiting three weeks for reimbursement of overpaid rent. The property manager, Sharona McDonald, has been unresponsive to calls and emails. We only received replies after mentioning small claims court and copying additional colleagues. Overall: The lack of communication and unreasonable deposit deductions suggest poor business practices. There are better letting agencies available - I'd recommend looking elsewhere.

Jee · 11 October 2025

★★★★★ 5/5

Trustpilot

outstanding service from Amber

I recently rented a flat in London from overseas, and the process was seamless thanks to Amber. She promptly answered all my questions, and ensured the property was in best condition for my arrival. Her professionalism and attention to detail made the entire experience stress-free. I highly recommend Amber to anyone looking to rent a property remotely.

Keisei · 20 December 2024

★★★★★ 1/5

Trustpilot

Their service has been very poor after…

Their service has been very poor after the contract was signed. They handed over the property, but there were issues. The dishwasher has been not working for two months, and despite sending several follow-up emails, I haven’t received any response. The electric towel wrack was faulty from the start, and they haven’t addressed this either.I will never work with this company again. So far, I’ve had a bad experience, and I am very unhappy and dissatisfied.

Sarmad · 6 November 2024

★★★★★ 5/5

Trustpilot

Great service

Great service, everything was done on time and with am amazing positive attitude. Claudio, Andrew and Rachel were wonderful to work with and extremely professional from the viewing to the proposal and on to the final stages of the rental agreement.

Nadav · 22 March 2024

★★★★★ 5/5

Trustpilot

Caitlin Mitchell from Johns&co really…

Caitlin Mitchell from Johns&co really goes the extra mile. Kept me in the loop of progress and updated me consistently. Also give options in terms of repairs and replacements. Thank you for professional and competent service.

Suzette · 21 September 2026

★★★★★ 5/5

Trustpilot

Mimi was very helpful in following my…

Mimi was very helpful in following my property matter especially during the recent maintenance work requested by the tenant. I was impressed with her close follow-up as well. Much appreciated.

Emil · 2 October 2024

★★★★★ 5/5

Trustpilot

Rahhan was great

Rahhan was great. Fast response, easy and honest which is needed as a tenant who’s renting as an international tenant. Satisfies both tenant wants and needs as well as the landlord.

Zaid · 14 September 2024