Every review we hold for the Newham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleKatrina was absolutely fantastic! Me and my family had a very limited time to move out and find a new home. And Katrina made everything possible to find us a great home, she chased all documentation to be delivered on time and made it as easy for us as possible. Highly recommend her services, very polite, patient and persistent in her work.
Elizabeth · 26 October 2017
Agent replied · 24 October 2024
Hi Elizabeth, Thank you for leaving such a nice review for us. We certainly appreciate it, as well as being able to work with you! Kind regards, all at Bairstow Eves
★★★★★ 5/5
GoogleMassive thanks to Ellie and Anita who got our house purchase over the line in very tricky circumstances. Communication was excellent and they were always very friendly. Would certainly use again!
John · 25 October 2023
Agent replied · 24 October 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI just got property from this agency and Mesba is very helpful for all process and support. Thank you
Jaypal · 26 June 2024
Agent replied · 24 October 2024
Many thanks for your excellent 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFrom day 1 It's Mesba & Nzingha who took care of us. They dealt very smoothly in each and every process to find and handover a house to move in. They both are very helpful to complete the process very quickly... The two stars are amazing..
Harsha · 19 April 2025
Agent replied · 13 May 2025
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe Stratford team has done a great job on letting us a home in a short notice. I would like to specifically thank Rejaul haque,kyrie and Asiya for helping us.
Suriya · 25 October 2023
Agent replied · 24 October 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you Mesba for your excellent response with regards to my rent. Thank you
Vbenosa · 25 August 2024
Agent replied · 24 October 2024
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDuring the very stressful process of selling and trying to move to a different area of the country. They were always very helpful and informative. Ellie was always so friendly and reassuring and we really appreciated all her help and advice.
Ĺorraine · 25 October 2022
Agent replied · 24 October 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA very big thank you to Rejaul at Bairstow Eves. The process of renting a property was stress free and we were always updated about the property process. Would highly recommend!
A huge thank you to the team especially Rejual!
Aiste · 25 October 2022
Agent replied · 24 October 2024
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
GoogleGreat team, very helpful. Jay gives me a big help on managing my flat, he is so kind and knowledgeable. Ian always gives me valuable advice.and let me have a better understanding of properly market. Thank you so much.
张晴 · 7 June 2025
Agent replied · 24 June 2025
Thanks for your feedback. We’re thrilled you had a great experience and welcome any further comments you might have!
★★★★★ 5/5
GoogleWe can’t speak highly enough of Karen and her team. We have both our properties managed by Bairstow and Karen has always been on hand to help out with any queries or issues. When we did have tenants move out they found new ones really quickly. I can thoroughly recommend Karen and the team.
Matt · 26 October 2019
Agent replied · 24 October 2024
Wonderful to read Matt that you had a fantastic experience with our local Bairstow Eves team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Thank you for the recommendation. Best wishes, Lucy.
★★★★★ 5/5
GoogleI went to Bairstow Eves Stratford, and met Omar really professional and found the flat I liked that day and we signed the contract for 2-3 days. We had a problem with the old tenant that told in the last minute that he was not moving and put all of us in a bad position. I have faith on Omar that will find the best opportunity for me and appreciate his help and kindness
Marsela · 25 October 2023
Agent replied · 24 October 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleLooks like Bairstow Eves Stratford office have literally vanished from face of the earth. I recently let my property via them and they are charging a considerable fees without any service as such. Last 2 months I am getting an incorrect amount from Countrywide but no response what so ever from Bairstow Eves. Really disappointed and pathetic experience and stuck with them.
Manendra · 26 June 2024
Agent replied · 24 October 2024
Hi manendra jain, we are sorry to hear about your experience. Please accept our apologies for the inconvenience caused. If you could kindly reach out to review@countrywide.co.uk, we would like to address your concerns promptly. Thank you. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GooglePerson we saw here could not have been more unhelpful...
Oliver · 4 October 2026
★★★★★ 3/5
GoogleKarl and Omar were super helpful in communicating with the landlord and ensuring that everything was sorted for me to move in.
MFQ · 29 November 2023
Agent replied · 24 October 2024
Thank you!
★★★★★ 5/5
GoogleThank you to Katrina and Scott for their help with the sale of our flat. The communication was clear, and we were regularly updated throughout the process. Glad we chose this team at Bairstow Eves!
Gemma · 25 October 2022
Agent replied · 24 October 2024
Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you to Scott for his invaluable advice, despite the fact that we didn’t even sell through him. A total professional with an enormous breadth of knowledge. Highly recommend him and will definitely instruct him when/if the time arises. Thoroughly recommend him.
R · 25 October 2021
Agent replied · 24 October 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
★★★★★ 5/5
GoogleAkim belonogins promptly responded to my inquiries, provided regular updates on property listings, and guided me through the paperwork seamlessly. Their professionalism and attention to detail made me feel confident and supported throughout the renting process.
I want to express my gratitude to the entire team at Braistow Eves Stratford for their outstanding customer service. They made what could have been a stressful experience into a smooth and enjoyable journey.
Jay · 25 October 2023
Agent replied · 24 October 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBairstow Eves Stratford have looked after a rental property of mine for ten years and have also just handled its sale. Their selling strategy realised an extremely good price in a flat market. Everything was carried out very efficiently and with great patience. I couldn't recommend them highly enough.
Benedict · 26 October 2019
Agent replied · 24 October 2024
Thank you Benedict for your 5* review and wonderful recommendation of our Lettings team and Estate Agent team at Bairstow Eves, Stratford.
Kind regards, Scott
★★★★★ 1/5
GoogleUtterly disgraceful and unprofessional. Have no concept of GDPR and are Liars. I contacted as my email had been shared on a property notification with many others. I wasn't even registered with this branch. My local agent was informed by the person that had sent the email that they had contacted me to resolve.......a LIE. The individual then attempted to recall the message (probably thinking this would cover her tracks) but in doing so has simply shared my information with the entire group again. Would encourage anyone else that's experienced this to report to ICO.
Angela · 25 October 2022
Agent replied · 24 October 2024
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleDisappointing and frankly rude call back from a sales agent. After having been totally up front about purchasing details, then kindly informing them, the next day, our mortgage offer would take a month longer than was expected, si best not view the property and hold up the seller. He then calls us back (genuinely prospective buyers, as a family, in process of our current search) to give a patronising dressing down to and as well puts words into my mouth, to boot. So completely and utterly unprofessional,disrespectful and downright off putting, in regards to using their company now or for any of their services, present or future. Not only that, I was aiming not to be a time waster, being honest and up front with him, as I know they are busy currently. I guess the lesson is to treat them as they will treat you. In this case badly and with little to no respect at all.
I wouldn't recommend them to anyone. We won't be returning to look for a property via bairstow eves. Too big to fail, comes to mind. Finally learned, dont touch this mob with a bargepole. Not even worth one star. Good manners towards customers costs nothing.
Going · 25 October 2022
Agent replied · 24 October 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleStratford branch? Not even half of a star. I was forced to give 1 star so i can post the review.... Yes, they might be polite and professional when comes to rent or sell. But this is where customer service ends. No professionalism or response when comes to general and even crucial maintenance issues..as tenant, you can contact them dozen of times by phone, email and their online emergency/maintenance reporting system. The issues are not addressed. Repairs reported, it's been months and no effort have been made to solve the issue. Not even an approval to hire a contractor and send over the invoice to reimburse the cost. They are good only for slowness. You have to chase them up.
They can not be trusted, they just don't care.
Mihaela · 25 October 2022
Agent replied · 24 October 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBecky helped us achieve a very speedy purchase and from our first viewing could not have been more helpful. She was always punctual and upbeat in person and fully available to us by text as well. All in all a very efficient and professional service. Thanks Becky!
Jordan · 26 October 2019
Agent replied · 24 October 2024
Thank you Jordan for your 5* review of our hardworking team. I will ensure your kind words are forwarded to the branch and we look forward to helping you again in the future, should you need us.
Best wishes
Emma
★★★★★ 5/5
GoogleWould like to say a massive thank you to the lettings team at Stratford I had such a brilliant experience. Service was amazing thanks to Karl, Remy, Rej and Shahid.
Ruby · 12 December 2022
Agent replied · 11 December 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleShahid was able to find a tenant the very next day for my recent 2 bedroom purchase.
He is very polite, flexible and gets things done.
Keep up the good work.
Anwar · 25 October 2022
Agent replied · 24 October 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.