Every review we hold for the Newham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleFrustrated with this agent.
They wouldn't let me see the property on studley road. I had a booking but they moved the time without informing me. There was apparently high demand and they wanted everyone to see it in the same hour. I've just seen they've knocked 50k off the asking price. But no follow up to let me see it.
If you let people see the property, you might be able to sell it. Stop with the transparent high pressure get everyone through the door in the same hour to encourage a bidding war tactics, price things correctly, treat people right and you'll attract good buyers.
I was dealing with Tavi.
Toby · 13 April 2026
Agent replied · 16 April 2026
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Chanelle, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI had a really positive experience with Precious at Bairstow Eves Sales and Letting Agents in Stratford while arranging the letting of Cemetery Road. From the very beginning, Precious was professional, approachable, and incredibly helpful throughout the entire process.
She communicated clearly at every stage, kept me well-informed, and was always quick to respond to any questions or concerns I had. What really stood out was her attention to detail and genuine willingness to go the extra mile to ensure everything went smoothly.
The whole letting process felt straightforward and stress-free thanks to her support. I truly appreciate her dedication and excellent customer service, and I would highly recommend Precious to anyone looking to rent or let a property.
Thank you again for such a great experience!
Sudesh · 9 April 2026
Agent replied · 16 April 2026
Thank you so much for your kind words and for choosing Bairstow Eves in Stratford! It was our pleasure to assist you with the letting of Cemetery Road and we are thrilled to hear about your positive experience with Precious. Our team takes great pride in providing excellent customer service and making the letting process stress-free for our clients. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleStay well away. I would strongly recommend going with alternatives like Purplebricks if you’re looking for better value and more control.
My experience with Bairstow Eves Stratford was extremely disappointing.
Initially, their property manager came across very convincing, gave a high valuation to win the instruction and spoke a lot about their “old school”, customer-first approach. However, once I was signed up, it was almost impossible to get hold of him again.
Viewings were handled by staff who had clearly never seen the property before. There was no effort to highlight key features or actually sell the property, to the point where I was eventually advised to conduct viewings myself, which defeats the purpose of using an agent.
Within just a couple of weeks of overvaluing the property, they began pushing for price reductions, creating unnecessary pressure by suggesting the property was “sitting too long” on the market.
The negotiator I dealt with was the worst part of the experience. Rather than acting in my best interest, he repeatedly tried to pressure me into accepting a low offer and became visibly frustrated when I refused. It reached a point where I declined to deal with him altogether.
The sales progression process was equally poor. While I avoided using their recommended solicitors, my buyer did not, and it caused major delays. The solicitor went silent for weeks at a time, turning what should have been an 8, 12 week process into a 6-month ordeal. Throughout this, the agent claimed to be in contact, which did not reflect reality. After doing my own digging, I discovered the solicitor was based overseas and appeared to lack a clear understanding of the case based on the queries being raised. In the end, I had to go directly to the buyer (despite being advised not to), which is when the issue finally came to light. The transaction only progressed after the buyer escalated matters with their solicitor.
Overall, this was an extremely stressful and frustrating experience during what should have been an important milestone. I would not recommend using this branch.
Shamz · 2 April 2026
Agent replied · 16 April 2026
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleBairstow eves stratford E15, i would like to give Bairstow eves stratford E15, 10
Out of 10 the reasons are that i let my 2, bedroom house in Stratford E15 in 2025 and 2026 through Bairstow eves In 2025 my house was let within 7 days in 2026 it let within 2, weeks. I would like to thank Jay for is professional service he took care of everything. Thank you Jay.👍
John · 9 April 2026
Agent replied · 16 April 2026
Thank you so much for your glowing review! Our team at Bairstow Eves Stratford works hard to provide top-notch service and to make the letting process smooth and efficient for our clients. We are thrilled to hear that Jay provided excellent service and helped you with everything. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThanks a lot Bairstow Eves Stratford, Especially Jay & Precious who helped me find the property. Special thanks to Elaine from Wanstead office, Basically what happened, I supposed to move another property by 27/10/2025 by the property hasn’t handed over to me, then I became homeless. I had to manage storage for my belongings and I am living airbnb. Then I went to Elaine at Wanstead office. I explained my situation, she contacted 5/6 branches of there any property or not. Then she got confirmation from Stratford office and same day within 30 mins it has been arranged viewing. I liked the property and land lord was there as well. Within few days all the process completed by Jay & team. Jay hand over the key on 4/11/2025 as it was promised. I am really happy with their help and services.
Sabbir · 13 November 2025
Agent replied · 12 January 2026
Thank you for choosing Bairstow Eves Stratford! We are thrilled to hear that Jay, Precious, and Elaine provided exceptional service and helped you find a great property. We are committed to going above and beyond to make sure our clients have a seamless experience. Thank you for your kind words! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleMarie Fadika is the agent dealing with my case. It has been one month since the tenancy ended, and my deposit has still not been returned. I have made multiple phone calls and sent several emails, but I have not received any proper or clear response.
The process has been unnecessarily dragged out, whereas other estate agencies typically return deposits within 14 days. This has been a very frustrating and disappointing experience.
Naveen · 29 December 2025
Agent replied · 12 January 2026
Thank you for making us aware of your experience, please do contact us via EAComplaints@Connellsgroup.co.ukshould you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThe teamwork at this branch is outstanding and I felt supported throughout the sale of my house. As I live overseas, I was able to rely on them to manage key collections and tradespeople doing jobs at the house. I Waa kept informed all the way through with emails and phone calls. In particular, Scott Lewis was a positive, calm and organised agent who managed my sale and I am grateful to have had a reliable agent. I would recommend other sellers to use this branch.
Jean · 14 October 2025
Agent replied · 12 January 2026
Thank you for your kind words! We are thrilled to hear that our team at this branch provided exceptional support and communication during your sale. We strive to make the process as smooth and stress-free as possible for our clients. We are grateful to have had the opportunity to work with you and appreciate your recommendation to others. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe came across this agency and Jay quite by chance, and I must say they completely changed our view of the house-hunting process. Jay was professional and flexible, he calmly guided everything and found the best option for us. Thanks for giving us a good experience.
Niusha · 2 April 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! We are thrilled that you had a great experience with us and that Jay was able to make the house-hunting process enjoyable for you. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleRebecca was a fantastic mortgage advisor. Incredibly professional, but also very personable, and patient throughout. We literally couldn't have gotten through this process without her. I've been very impressed by her guidance and knowledge of the mortgage landscape and would recommend her to anyone.
C · 26 March 2026
Agent replied · 16 April 2026
Thank you for your kind words, we are thrilled to hear that Rebecca was able to provide exceptional service as your mortgage advisor. We pride ourselves on our knowledgeable and personable team, and we are happy to have made the home buying … More
★★★★★ 1/5
GoogleMarie Fadika is the agent dealing with my case. It has been one month since the tenancy ended, and my deposit has still not been returned. I have made multiple phone calls and sent several emails, but I have not received any proper or clear …
T · 16 January 2026
Agent replied · 16 April 2026
Thank you for making us aware of your experience, please do contact us via EAComplaints@Connellsgroup.co.ukshould you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleJust bought an apartment through Bairstow, the whole process was smooth and they were helpful every step of the way. We want to say thanks to Ellie for showing us around initially and helping us push the sale through promptly
Tom · 16 February 2026
Agent replied · 16 April 2026
Thank you for choosing Bairstow for your apartment purchase! We're thrilled to hear that our team provided a smooth and helpful experience for you. Congratulations on your new home and thank you for the shout-out to Ellie, she's a valued member of our team! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBairstow eves Stratford E15, I would like to give Bairstow eves’s Manager Jay and his colleague Precious 10 Out of 10. I’ve never seen an agent so polite, calm, kind behaviour, understanding like them, the way they handle the tenants situation with patience and their polite behaviour, I’m very impressed. Because I’ve experienced the situation with them, and they try their best to help with my situation. They try to make their tenants happy and comfortable. I’m glad I found a property from Bairtstow eves and agent like Jay and Pricious❤️ my whole heart to them❤️
MAHMUDA · 11 April 2026
Agent replied · 16 April 2026
Thank you so much for your wonderful review! We are ecstatic to hear that our manager, Jay, and colleague, Precious, have provided such exceptional service. Our team at Bairstow eves always strives to make our tenants feel happy and comfortable. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWhen I decided to buy a flat, I met with several estate agents, but honestly, I didn’t find the right people. However, when I met Scott Lewis, Paige Miller, and Adam Harris, I never felt like I was meeting estate agents, it felt like I was meeting family members. They are very friendly, helpful, kind, and honest people.
It was my first time buying a property, and I had no experience at all. But they gave me the right direction, helped me find the property, and supported me throughout the buying process.
I highly recommend them. If anybody wants to buy a property and is looking for a mortgage, please contact them without any hesitation.
Bipul · 26 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! We are thrilled that you had such a positive experience with our team. Our goal is to treat our clients like family and provide support throughout the entire buying process. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleNzingha took care of us very well and made the entire process seamless and useful. She was professional and made sure to keep us informed and up to date about everything we need to do and fill out. She was very helpful in our negotiations with the landlord also. Mezba was also very clear and effective with his communication and was very helpful in showing us the house and advising us on how to put us into the best position possible in order to secure the property.
Nuha · 24 September 2024
Agent replied · 24 October 2024
Thank you for your terrific 5* review and thank you for your kind words Nuha. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe want to thank Edina, Ellie, Ian, and Vasco for the tremendous support they provided throughout our process of buying our first house.
Communication was excellent, and we couldn't have done it without their help.
Thank you
Daniel · 13 December 2025
Agent replied · 12 January 2026
"Thank you so much for your kind words and for trusting us to guide you through purchasing your first home. Our team loves helping our clients achieve their dreams and we are thrilled to have been a part of your journey. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMesba Uddin oyon from Bairstow eves Agent has been excellent. He was professional throughout. He listened and acted to suggestions as well as providing advice and support. The real unique difference to other agents is he was always available working well beyond office hours as he really puts his heart and soul into his business. Definitely recommend to anyone looking to rent a house or to sell their home. The process was very quick. Thanks for your time and patience!
Madalina · 26 June 2024
Agent replied · 24 October 2024
Hi Madalina, thank you for sharing your positive experience with Mesba Uddin Oyon from Bairstow Eves. We're delighted to hear about the excellent service you received and how he went above and beyond to assist you. Should you need any further assistance, feel free to reach out. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI want to take this opportunity to thank Jay Jethwa ,Mesba Oyon and Rejaul Haque to the excellent work they have done in terms of sorting my accommodation process.
Their support and services are excellent and the best I have ever seen in my 27years I have been in Britain 🇬🇧 and as a Britain Citizen.They are also so professional and their passion and interest of their jobs is there to be admired.They are also people of great integrity and yet also very hardworking to finish a task.Their hard work is there to be admired and I humbled as well as honoured to give them this review.
Kind regards,
Doctor Johnson Mbabazi FRSPH EUPHA
Johnson · 26 June 2024
Agent replied · 24 October 2024
Hi Johnson, thank you for your kind words about Jay Jethwa, Mesba Oyon, and Rejaul Haque. We are delighted to hear about your positive experience with our team at Bairstow Eves Sales and Letting Agents Stratford. Your feedback means a lot to us! Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleBairstow Eve is a dangerous, dishonest letting agency. Zero communication, staff either incompetent or deliberately lying. They knowingly tried to trap us unlawfully, ignored a valid one-month termination notice, and continued demanding …
Himu · 16 January 2026
Agent replied · 12 January 2026
Thank you for making us aware of your experience, please do contact us via EAComplaints@Connellsgroup.co.ukshould you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMesba has been a great help in helping us get a rental property when we just arrived from Australia. We were able to call him anytime to help us with the application process and also assisted us in our credit checks by going above and beyond and following up with the credit checking agency and making sure that we provide the relevant details every step of the way. I can’t remember Mesba enough! He should get the employee of the month award as he was able to help us secure the property in 2 weeks time.
Jason · 27 May 2024
Agent replied · 24 October 2024
Many thanks Jason Lei for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad a good experience renting a property working with Nzingha and the team. They had good communication, keeping me updated all the way through.
I had a number of questions about prospective tenants which they checked over for me and came back to me on as well as some requests that were from tenants. I am satisfied with their service.
Thanks and will you use again.
Sabrina · 15 December 2024
Agent replied · 22 December 2024
Thank you for taking the time to share your experience and for your wonderful 5* review Sabrina! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIt was wonderful and Mind blowing experience with Bairstow eves. Highly apppericiate work of Jay Jethwa. Jay is genuine, knowledgeable and humble person. He stay extra time out of his shift and help us and listen everything. Really thankful to him.
Viewing was excellent and with goood methodology. handaled very well. Thanks Rejual.
Regarding Documents, again good worked by Omar really aapericiate your hardwork and well mananged even he had busy schedual. Give us pin point knowldege regarding all information.
Highly recommended Bairstow Eves.Thanks entire team and Jay Jethva.
Hardik · 27 April 2024
Agent replied · 24 October 2024
Hi Hardik, Thank you for your wonderful review of our local team and providing them with 5*! - Best Wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleHighly recommend!
Nzingha and Jay have been absolutely amazing, friendly and professional right from the first point of contact. Jay was incredibly helpful and knowledgeable during the flat viewing, and his kind, honest advice made us feel at ease throughout. Nzingha has been an absolute star with all the admin, patiently answering all our questions, always friendly and helpful, and incredibly prompt with every response. Even while we were on holiday, they made the whole process of securing a flat completely stress-free. Their professionalism, efficiency, and warmth truly set them apart. Can’t recommend them highly enough!
Tom · 20 July 2025
★★★★★ 5/5
GoogleWanted to take the opportunity to thank bairstow eves Stratford for the excellent service received. I particularly want to highlight the work from Ian Merchant and Rebecca grant who consistently went beyond the call of duty. My transaction was a complex and difficult one and the level of help and expert guidance received from Ian steered me through a long and difficult process, which lead to me completing my process and achieving a fantastic price. Needless to say I would recommend him and his team highly. Rebecca arranged my mortgage on my purchase and was always there to hold my hand and navigate my through the process from start to finish. I cannot be happier and commend the team. Well done and thank you.
Michael · 22 December 2025
Agent replied · 12 January 2026
Thank you for your kind words and for choosing Bairstow Eves Stratford! Our team is dedicated to providing exceptional service and we are thrilled to know that Ian and Rebecca went above and beyond to help you through the complex process. We appreciate your recommendation and look forward to continue providing the same level of expert guidance to all our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GooglePrecious is very helpful and supportive and very encouraging. You do not have to worry, she will get the job done.
Olive · 16 February 2026
Agent replied · 16 April 2026
"Thank you for your kind words! We're so glad to hear that Precious provided exceptional support and encouragement throughout your experience with us. It's our priority to ensure that all jobs are completed efficiently and successfully. Best wishes, Lucy, Customer Feedback and Support Team.
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