Every review we hold for the Newham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGurveer was an amazing help! Very professional and friendly branch and helped get me a mortgage appointment setup for a convenient time that suited me and walked me through exactly what I would need to do. Was a fantastic help and will definitely be in touch with him again when using their services!
Maldeep · 25 July 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us this great 5* review Maldeep. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you to David, Katrina, Maria and Gurveer for all your help selling my house! They were very professional and communicative throughout the process.
Maya · 10 June 2025
Agent replied · 8 September 2025
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had very good experience while purchasing the property. They looked after all the process and kept me updated during every step of the process, especially DENZIL and MARIA, both of them took care that we do not have to face any delays or any difficulties while purchasing. We are really glad we got them.
Dhruv · 25 November 2025
Agent replied · 23 December 2025
Thank you for your kind words! We are thrilled that you had a positive experience purchasing your property with us. Denzil and Maria are dedicated to making the process smooth and stress-free for our customers. Best Wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat experience with the entire team at the East Ham branch along the whole journey from initial contact to the completion date. Katrina Hopkins was warm and attentive during our initial conversation. She took the time to understand our … More
Ranjith · 13 October 2024
Agent replied · 23 October 2024
Ranjith, thank you for your wonderful 5* review! We're thrilled to hear about your great experience with our East Ham branch. It's fantastic to know that Katrina, Maria, and David provided you with such attentive and efficient service throughout your journey. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWe previously sold our house with Katrina and had a really good experience. She’s recently provided us with lots of helpful advice on buy to let properties and put us in contact with their mortgage broker. Thank you Katrina. Highly recommend their services
Nicola · 24 August 2024
Agent replied · 23 October 2024
Many thanks for your outstanding recommendation and 5* review Nicola. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKatrina was amazing and got our flat sold for over asking price within a week of listing it. Regularly answered the phone and answered all our questions. She’s friendly and chatty and really helped us through the process
Steven · 2 October 2024
Agent replied · 23 October 2024
Thank you for your thoughtful 5* review Steven! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDavid and Marcus were inspirational from there star to the finish. our house was sold through lockdown and then got tricky towards the end. David was so on the ball picking up issues and giving advice to drive the chain forward.In reality all those within the chain did get the properties they aimed for without any break in the chain. David had the experience and knowledge to make it happen and I would say this team are well worth the money. Thank you David and Marcus.PositiveResponsiveness, Quality, Professionalism, Value
Barbara · 24 October 2020
Agent replied · 23 October 2024
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleI had a really brilliant service from the day I contacted the Team at East Ham. Alan, David and Maria were all true professionals. Every question answered. I was guided when I needed to do things as I am not the best at getting things done quickly. Even through lock down I was made aware of what was going on. A very good knowledge of the area, experience of being in this business really showed with the advice and guidance given. I can only say a big THANK YOU to the team and making this easier than I thought it was going to be. Best Wishes for the future Kevin PPositiveResponsiveness, Quality, Professionalism, Value
Kevin · 24 October 2020
Agent replied · 23 October 2024
Thank you for your wonderful recommendation and 5* review! I will make sure your kind words are passed to our local team. Kind regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleFrom the start of the process until the end, the service Bairstow Eves provided at East Ham was nothing less than excellent. They found a most suitable buyer within days of marketing our property and the overall sale transaction was seemless. We were kept up to date throughout and their communication was always first class.
I can only highly recommend them as they have such a professional team , offering a first rate service. Therefore, would like to personally thank Alan, David and Maria for all their hard work, which made a potentially stressful situation into a pleasant and smooth event.PositiveResponsiveness, Quality, Professionalism, Value
Mary · 24 October 2020
Agent replied · 23 October 2024
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleHad a great experience or simultaneously buying and selling with these guys. Katarina, Maria and the team were fantastic throughout. Had my fingers burnt in the past with bad agents that wasted my time, this lot were were the total opposite - straight to business. Would recommend!
Matt · 25 June 2025
★★★★★ 5/5
GoogleI was very happy with how the team at Bairstowe Eves, East Ham managed the purchase of my first home. As a first time buyer, the process could be very overwhelming at times but with special thanks to Maria & David, I was given guidance and reassurance.
Holly · 26 February 2024
Agent replied · 23 October 2024
Thank you Holly for taking the time to leave us your glowing 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe chose Bairstow Eves because we had moved into our house 16 years ago with them and they were professional, helpful and personable at that time. A lot can change in 16 years so we also checked reviews, which were good.
They were a great choice.
We can’t speak highly enough of Alan, David and Abdul; they we’re marvellous from start to finish. Professional, down to earth and very pleasant. No issue was a problem. We have an exciteable dog and were at work, so Alan offered to take her out if necessary while Abdul showed people around the house. We were away the weekend the house came on the market so Alan liaised with our cat sitting friend to show people round. Any issue at all was handled with reassuring pragmatism. We pretty much left it all to them.
Dealing with our solicitor became a bit of a nightmare and David absorbed all the stress and gave excellent guidance.
This resulted in (for us) an unbelievably low stress house sale and we can’t thank Alan, David and Abdul enough for their support. We highly recommend this company.
Alison · 25 October 2019
Agent replied · 23 October 2024
Hi Alison, thank you for such a wonderful 5* review and recommendation. I'm delighted the team at Bairstow Eves, East Ham did not disappoint 16 years later and made the sale as stress free as possible for you. Best wishes, Tracey.
★★★★★ 5/5
GoogleAll the staff at Bairstowe Eves East Ham were very helpful with excellent local knowledge.
A special thank you to Alan, Abdul, and David for facilitating the sale of my property in an efficient, professional and very friendly manner. Selling a house and moving to a new location can be one of the most stressful experiences, but this was made slightly more bearable by the Bairstowe Eves team. Many thanks to all at the East Ham branch, I have no hesitation in highly recommending your services.
Peter · 25 October 2019
Agent replied · 23 October 2024
Wonderful to read your brilliant 5* review of our local Bairstow Eves team. It is always great to read such a positive review and recommendation. Thank you Peter.
Kind regards, Scott
★★★★★ 5/5
GoogleI am absolutely delighted and fully satisfied with the service provided in selling my late mothers house.
Alan was my first contact point. When he came to view and photograph the house he even helped me move the furniture and gave very useful suggestions that would help to sell the house.
He got some extra work done for me on historical rents.
David and Abdul were equally very courteous and helpful.
Even in the difficult times they have produced excellent results.
I would fully recommend engaging them to provide any estate services .
Well done to the whole team.
Pyara · 25 October 2019
Agent replied · 23 October 2024
Thank you Pyara for taking the time to leave us your 5* review! I will make sure your kind words are made known to our local team. Best wishes, Scott
★★★★★ 1/5
GoogleA viewing with an individual at Blairstow Eves EH when house hunting almost four years ago has been burned into my memory as the single worst viewing I've ever experienced, with one of the rudest people I have ever met. This team member was rude and condescending from the moment we met. He was indignant when I asked to see the garden, begrudgingly agreed that I could, but snapped at me that I almost let a cat in on my return. I was also snapped at for asking to test the tap and told not to touch anything. I tried to make conversation by asking why the owners were selling to which this team member replied 'what does it matter'. I sent an email to relay this to the team at the time via email, to no response.
Padraic · 16 October 2024
Agent replied · 23 October 2024
Hello Padraic,
I'm very sorry to hear about your experience from almost four years ago. We take feedback like this seriously and would appreciate the opportunity to discuss it further. Please contact us at review@countrywide.co.uk.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWhere do i begin. I was house hunting in East Ham for my first investment property. I registered my details with Ritesh at Bairstow Eves East Ham.
Ritesh found me the perfect property. Got my offer accepted with the vendor and arranged for me to see their mortgage adviser who managed to save me a lot of money as Ritesh had mentioned it would be worth speaking to see if we could save them money.
The property had a bad survey and the vendor was not prepared to reduce his asking price even though i was offering above the valuation price.
Ritesh then found me another property which also had a bad survey, and at this point i was beginning to wounder if i was ever going to get a property.
I had a call from Ritesh on a Friday afternoon asking me to meet him at a property on Saturday afternoon which saying this would be perfect for me. so i went to the viewing and guess what this was the perfect house as it was opposite my brothers house and the property was ready to move in to.
I have had a very long 9 months but i feel it was worth it in the end as he team in Bairstow Eves East Ham was very professional, effective and proactive in finding me alternate properties as i had a mortgage offer and they were aware that. They found me the ideal property and it is going through now. i am due to exchange contracts any moment know.
David has kept us informed all the way through the sales process and made us feel reassured through out the buying process. I can't wait.
Excellent service from the entire team. We thank you for your help and support.
Gnanachandran · 25 October 2018
Agent replied · 23 October 2024
Thank you for such a great and detailed review of your 5* experience with our Bairstow Eves team in East Ham. It is great to learn that the team were very professional and helpful in finding you the perfect home and I hope you exchange and complete very shortly.
Best wishes, Scott
★★★★★ 5/5
GoogleI instructed Bairstow Eves after another local estate agent let me down on the sale of my flat. They’ve delivered above and beyond what they said they would - I had 4 offers within a week of being on the market. Alan has been excellent throughout, very pragmatic and realistic with great communication. Ritesh has also been a great help. What I’ve noticed is that they all seem to be up to speed with the sale, so no matter who I speak to when I call the office, they can give me the latest. One of the more ‘honest’ estate agents I’ve dealt with.
Dan · 25 October 2018
Agent replied · 23 October 2024
Thank you Dan,
It is great to read that you felt our Bairstow Eves, East Ham, branch, went above and beyond to gain you 4 offers within a week! Communication is important and i am pleased to read that the East Ham team provided you with great support and updates throughout your sale.
Kind regards, Scott.
★★★★★ 5/5
GoogleWe are first-time buyers and have just competed the purchase of our home with Bairstow Eves. They were fantastic. As buyers you often feel that estate agents aren’t really interested in you- that wasn’t the case here. Abdul listened to what we needed, and a couple of weeks after registering with them, we put an offer on one of their properties. He helped us through the entire process, was always available on the phone when we had queries, and was extremely professional and friendly. Having had a previous attempt to purchase a property through an online agent fall through, in large part due to terrible communication and data mismanagement, it was such a relief to have smooth communication and excellent service. Many thanks to Abdul, David, and all at Bairstow Eves East Ham.
Robert · 25 October 2018
Agent replied · 23 October 2024
Good afternoon Robert, thank you very much for taking the time to leave us with your fantastic 5* review of the great service you received from Bairstow Eves in East Ham. It is also brilliant to read that you were listened to and were helped so much throughout the process. Best of wishes in your new home. Kind regards, Emma.
★★★★★ 5/5
GoogleI bought the property yesterday through Bairstow Eves. I was searching for nearly a year and dealt with so many different agents within East Ham and Manor Park areas. Among the other agents, I come across the individuals work in Bairstow Eves East Ham are very professional and experienced in balancing the expectations of vendor and buyer. In my case, they gave enough importance to my requirements, handled my offers with greater care and negotiated with vendor on my behalf. Handling the buyer’s expectations is still lacking with many other agents and I think they are busy pleasing the vendors most of the times. Thank you to Dave and Ritesh for your support throughout process.
Sathya · 25 October 2018
Agent replied · 23 October 2024
Good morning Sathya,
Thank you for taking the time to leave this wonderful 5 star review. The team at the East Ham branch of Bairstow Eves estate agent strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout your purchase. I will make sure your review is shared with Dave, Ritesh and the entire team at the branch. Best wishes.
Many Thanks,
Sarah
★★★★★ 5/5
GoogleThe team at Bairstow Eves East Ham were helpful and patient and supportive amidst all the challenges I faced in my recent property sale.
Ann · 8 January 2025
Agent replied · 11 January 2025
Thank you for taking the time to share your experience and for your wonderful 5* review Ann! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI was pleased with Bairstow Eves' service throughout the whole process. As a seller I was happy that they followed my requirements, and they were also good at progressing the sale. I would use them again! Thanks to David, Maria and Katrina for excellent communication and help throughout.
Nishanth · 24 October 2023
Agent replied · 23 October 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI don’t have good experience with this agency at all. They don’t respond well. I was interested in one of the property listed by them so I deal with 3 people and each time they have different responses. One says I need pre referencing even before I have viewing thats their criteria . So next day I call them to provide references and next person says the house is not open for viewing and pre reference is not require. When I try to ask further questions they would just hung up like every time. Finally they gave me viewing time but just on the day they cancel it saying owner is not available. So I asked for next viewing they hung up the phone again. Next day I ring them again about viewing and person says owner wants to know more about you so I tell them. They say they will call me back but never. I ring them next day about the property again without my any information not knowing who is calling the agent says the owner is not interested in you and just hung up the phone. The way of dealing is very unprofessional.
Hemlata · 24 August 2024
Agent replied · 23 October 2024
Hello Hemlata, I'm sorry to hear about your experience with our agency. We strive to provide excellent service, and it's clear we fell short in your case. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBairstow Eves made the sale a simple and stress free experience. Great team, special thanks to David, Maria and Katrina.
Naseer · 17 November 2024
Agent replied · 8 December 2024
Thank you for taking the time to leave us this great 5* review Naseer. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGurveer and maria was so helpful to buy my property nd give me good suggestions to which help me out for my purchase. Thank you so much bairstow eves East Ham 🙏 …
Sanjay · 17 December 2025
Agent replied · 23 December 2025
Thank you for choosing Bairstow Eves East Ham to help you with your property purchase. We're thrilled to hear that Gurveer and Maria provided excellent service and helpful advice. Kind regards, Lucy, Customer Feedback and Support Team
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