Naylor Powell Newent reviews

★★★★★ 5/5

Trustpilot

Naylor powell

I contacted Naylor powell on recommendation of a friend, they had viewings for my late mums property within a couple of days, they always kept me informed about everything thing about viewings times ect, the main person was Maria who was really helpful with any query i had, nothing was to much trouble, she was also very kind knowing this was not an easy journey for me, I highly recommend them all as a team thank you again

Debra · 13 April 2026

★★★★★ 1/5

Trustpilot

Let us move into a house in Redmarley…

Let us move into a house in Redmarley which had thousands of cluster flies, beetles and god knows what else, was promised the house was going to be deep cleaned and painted before we moved in but it didn’t, had to pay for pest control, cleaners and steam cleaners.. painted all the walls because they were filthy, it was a landlord managed property so Naylor Powell completely washed their hands with us told us we had to tell the landlords and they wouldn’t reply to us. Couldn’t live there for 4 months of the year because of pests… when we left we made the house spotless the estate agent confirmed the house was very clean but our landlords still went on to try take our deposit, estate agents wouldn’t get involved with the deposit agency or help or back us up. Worst experience ever and it has put me off ever renting again.

LJK · 28 February 2026

★★★★★ 1/5

Trustpilot

LIES LIES AND MORE LIES TO VUNERABLE PEOPLE

Dear People I am a very vulnerable person and the way Naylor Powell have treated me should be illegal but its not, once again its a letting agent that thrives at the lack of regulation in this industry, they can treat vulnerable people as appallingly as you can imagine and they can get away with it. They have no moral compass and they don’t give a foof about tenants regardless of their capability. Just when you think your last letting agent was the worst in the world, there comes along another champion called Naylor Powell. If you’re a tenant runs for the hills, they lie and lie and lie and lie, catch my drift. They love evictions as it means more fees for them. Everything is done in the landlords favour not the tenants. I am now evicted and homeless and thank god I now have nothing to do with this bunch of Arfur Daleys, im sure Naylor Powell will be revelling in the profits. Recently I send Marc Fox a load of pictures regarding the current condition of the garden, he told me in writing that I don’t need to touch the garden and im not expected to make improvements on the garden. I did what he suggested, after all he is the property manager and the Final Inspector too. Now what a pile of lies, the landlord is asking for £150 towards her tidying the garden. I did what Marc Fox told me now the landlord is trying to rip me off and Marx Fox is letting it happen. I had previously been evicted by my last landlord, when I viewed THE house that I rented Chealsea Searle told me that would not happen this time and the landlord would not sell and evict me. What a pile of rubbish and lies, 4 months later I get an eviction notice, lies lies lies. I was used to fill a gap from the landlords attempt to sell it ‘to’ wanting to put it back on the market. They did not tell me this at the viewing that the landlord has previously tried to sell the house before renting it to me. I have severe mental health problems and they put me through this legal stuff yet again. I was evicted again and im now homeless. I have no job, I have no money, I am homeless and I have severe mental health problems. Marc Fox is a lying disgrace as property manager, he could not spell his name let along spell professionalism, maybe he could spell lies as he is an expert at it. TDS insists when you open a dispute that you have tried to negotiate with the landlord and letting agent, they are all refusing, they are forcing me to dispute and lie to TDS that I have tried to negotiate. Naylor Powell are taking the interest money from my deposit but they are not following the guidelines’ or handing the final inspection independently or professionally. When I left the property on 08-08 Marc Fox told me to my face at the doorstep, ‘I will recommend to the landlord that your full deposit be returned to you asap and I don’t see why it won’t. This is more lies. They are withholding money off me for the rear garden which was an abysmal mess before I moved in but the landlord want £150 because it’s a tad more overgrown than it was before. Marc Fox is certainly not in my corner like he was when he was talking to my face. They are trying to claim money for things that are not even in the final report, plus these are things that the landlord is responsible for not me. I would love to say what these people really are, and Mr Birt the owner is just as bad. I won’t say what I really think as it won’t get published. I have [proof of everything but they still insist in putting a vulnerable person through all this, I just want my full deposit back but it looks like I have to fight this in the TDS dispute scheme. The landlords is being spiteful and withholding my money and Marc Fox is ignoring the TDS guidelines and telling me the landlord is refusing to negotiate. So why has he changed his tune after talking to me at the property? Back stabbing bar stewards. Another thing worth mentioning, when I received the eviction notice, they added the court fees to my account even though the judge had not made any ruling on the fees, I went crazy and gave mr Fox a lot of abuse, He told me I would have to pay the court fees, when I asked for the legislation that says this he backed down and removed the court fees from my account. The judge ruled that I did not have to pay the court fees. So Marc Fox would like to claim they do everything by the book, this is more lies, this was another illegal MOVE. Tenants avoid these guys like the plague, landlords will probably love these guys, they will love the landlords as they only care about making money and charging fees. Scamming and ripping off poor tenants is a daily process for these people. Regards Robert

Mr · 21 August 2024

★★★★★ 5/5

Google

I recently bought a property through Joe and I honestly couldn’t be happier with the experience. From day one he was incredibly helpful and always willing to go the extra mile. No question was ever to big or too small. Joe answered …

Louise · 2 April 2026

★★★★★ 5/5

Trustpilot

Naylor Powell Newent Sales One Word Excellent

I was one of those people that always wondered why you needed an estate agent, surely you can just do it yourself. For anyone else wondering….no you absolutely can’t!!! From the moment we met Adam we knew we had made the right decision. Adam and the whole team went to great lengths to learn about our property. We had 28 viewings and 4 asking price offers due to their amazing marketing and attention to detail on our listing and our viewings. When we lost our first buyer due to their circumstances changing, Scott rang round and found us a new buyer almost immediately ensuring we didn’t loose the purchase of our new house. Towards the end of our sale the bottom of the chain and their conveyancer were being very difficult looking for 20 year old planning documents. Adam got involved and tried to find them, and rang the Estate Agents in the chain and the solicitors, suggested indemnity insurance and got the chain unstuck. He rang and chased people over and over and he took my calls every day and rang me all the time keeping me updated and calming me down. In my mind he and Naylor Powell are the reason we finally got to exchange and sold our house and it would never have happened without them. I cannot recommend Naylor Powell in Newent enough, the personal service, excellent communications and professionalism is way beyond anything I expected. Buying a house is a very stressful life event and you will not regret having Adam and the team by your side throughout, championing your cause and providing free counselling when the going gets tough!

Elizabeth · 27 July 2024

★★★★★ 5/5

Google

During a very tricky period of my life I entrusted Adam Davis at Naylor Powell Newent, to manage the sale of my house. Adam was very sensitive to the more than usually fraught nature of the house sale and when I was presented with health issues he really went beyond what might have been reasonably expected to help me. Adam was professional and reliable in all of his dealings and always gave timely feed back and explained the nuances of the sale. More than that he is a really good chap, friendly with a good sense of humour which, I've discovered, buying and selling houses really needs!

Jay · 27 July 2024

★★★★★ 5/5

Google

Naylor Powell Newent was just what me and my partner needed to help us resolve our housing needs. Adam and all of the team there were fantastic at aiding us and thankfully we now have all the information we need. Special thanks to Scott as he was able to provide us with special guidance. 5/5 stars. Would recommend 🧑‍🦽

John · 20 November 2023

★★★★★ 5/5

Google

We have recently sold our house through Adam Davis and the team at Naylor Powell Estate Agents. Naylor Powell had been recommended to us by (literally) everyone that I had asked before the house went on the market. Adam was very professional, kind and friendly and eliminated my many worries and concerns during the process. The communication was excellent, and I always felt that I could contact him with my many questions. I was impressed by the many photos taken of the house and the speed in which it was then advertised online. I was dubious about how quickly it would sell during 2020 due to Covid, but thanks to Adam, we had our buyers really quickly and experienced a very smooth process. I recommend Naylor Powell Estate Agents to anyone selling, especially during these uncertain times because you will feel very supported and reassured. Thank you Adam and everyone at Naylor Powell Estate Agents!PositiveResponsiveness, Quality, Professionalism, Value

Kirsty · 27 August 2021

★★★★★ 5/5

Google

Scott, Maria and the team have been absolutely wonderful throughout our entire house buying process. They have gone above and beyond to help us and I could not recommend them more. Thank you for everything you have done for us

Megan · 26 October 2024

★★★★★ 5/5

Google

We engaged the Naylor Powell Newent team having looked at other local agents as we were impressed with their understanding of the property and their easy, professional approach. We weren't disappointed! They put together first class sale particulars, their photographs and the new 3D system were excellent. They quickly found serious viewers and sold the property very quickly. Since the sale offer was accepted we have had regular contact with the whole team and sale completed recently without problems. Thank you Adam, Maria and Ellen for all your support!PositiveResponsiveness, Quality, Professionalism, Value

Andrew · 18 June 2021

★★★★★ 5/5

Google

Adam was a fantastic help and support during our endless search for the right house. His enthusiasm and energy never tired even though our indecisive thoughts were probably very frustrating for him. Would recommend the Newent office to anyone looking to sell or buy a house in the local area

Andrew · 19 March 2024

★★★★★ 5/5

Google

We had a viewing with Joe Fraser earlier this month and he was so lovely and knowledgeable surrounding the housing market. He is a kind and attentive young man. Thanks so much ☺️

Martha · 2 April 2026

★★★★★ 5/5

Google

Just completed on the sale of our parents house. Newent branch of Naylor Powell have been fantastic from the start. Really helpful and kept us well informed even when it got a bit tricky they were really positive. Totally recommend them to the point they are shortly going to be selling our house too. Many thanks to the whole team especially Scott. 😊

Fliss · 20 November 2024

★★★★★ 5/5

Google

Thank you to Adam and the team for making our move process as smooth as possible. Always quick to respond to our queries and we were very pleased with the service provided!

Jenni · 2 November 2024

★★★★★ 5/5

Google

Recently had the pleasure of receiving help from Harrison. He was very knowledgeable, answering any and all queries we had, and helping us with our search of the perfect property. …

Sadie · 2 April 2026

★★★★★ 5/5

Google

Great company. Always helpful. Worth the money over some online alternatives. Once the house sale went through they really helped to get things moving when things stalled. Highly recommend.

S · 2 April 2026

★★★★★ 5/5

Google

Highly recommend. Very attentive. Worked very hard for us, which we appreciated. Good contact - easy to get hold of when needed. Quick to answer questions. Very professional. Best Estate Agents in the area in my opinion. Thank you for all your hard work

Victoria · 18 November 2025

★★★★★ 5/5

Google

We bought a house through Naylor Powell, We dealt with Scott who was not only great at keeping us updated and helping chase the chain but was extremely polite and professional. Thanks so much to Scott and the team on making our purchase as smooth as possible

Brooke · 20 November 2023

★★★★★ 5/5

Google

The entire process of selling our house with the Naylor Powell team in Newent was excellent. From the initial valuation through to securing a suitable buyer, Scott was very professional, enthusiastic and attentive. He made sure he was completely knowledgeable about our property and surrounding area to give viewers instant and reliable information on their appointment. The communication with the whole team was great. Overall a top quality service all round and I would recommend to others looking to sell.

Zoe · 21 October 2023

★★★★★ 5/5

Google

We recently instructed Naylor Powell to sell our home and couldn’t be happier with the experience. From start to finish, the team was fantastic, keeping us updated every step of the way. The private WhatsApp group made communication seamless and stress-free, and thanks to their support our move went smoothly. Would highly recommend.

Chris · 26 August 2025

★★★★★ 5/5

Google

Great experience. Shown a few properties by Harry - found him very friendly and knowledgeable, wasn't pushy and patient with my list of questions. Highly recommend!

Andy · 2 April 2026

★★★★★ 5/5

Google

I had a viewing with Joe recently , and the serviced i received was excellent. He was very attentive to all my questions and needs.

Mol · 2 April 2026

★★★★★ 5/5

Trustpilot

Good all round service

We have dealt with Naylor Powell Stonehouse several times now, both buying and selling through them. Each time there has been a change in staff members but they have all been great to deal with. This time we dealt with Ruth, Jasmine and Ronan. They are always friendly but also get the job done. Communication has been positive, keeping us updated where necessary. We would have no hesitation recommending Ruth and the team at Naylor Powell Stonehouse.

Peter · 3 October 2023

★★★★★ 5/5

Google

Absolutely delighted with the professional but human service from all at Naylor Powell. BIG shout out to Scott Stephens who was outstanding and responsive and has kept us communicated with along the way. The recommended conveyancers were also fantastic… viewing to exchange in 6 weeks! WOW! VERY highly recommended

Alison · 18 June 2023