Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleTerrible way to run a business - I have never been more scammed in my life. Employees would sometimes take weeks to respond to simple and urgeant request while hugely overcharging us when it came time to give back our deposit.
Type of people to find some dust on the patio and charge you to replace the garden.
Several problems that under a decent realtor would have been "normal wear and tear" were charged and overcharged to our account. We ended up losing our entire deposit - the bill included things such as "found balloon on radiator". This was after a 3 day house clean, so they had quite literally found one balloon in a spotless house and charged us for it. Con artists.
If you are a student and therefore do go with these guys because you have no choice, then just be very weary of the fact that you have to be on high alert for your entire tenancy.NegativeResponsiveness, Professionalism
Peter · 26 August 2021
★★★★★ 1/5
GoogleWould give 0 stars if possible. DO NOT sign with Walton Robinson and do not take over anybodies tenancy. I was stung with rent arrears and bill arrears with no notification until the bills came.
I moved into the Easton House property in January, dirty with no maintenance done, dirty mattress, broken blinds, unhoovered floor, I have a copy of the previous tenants from July of last year and they haven't fixed a single thing. They are refusing to let students out of tenancies despite the flats being empty due to the universities advice to leave accommodation and go home. Chasing students for money when relatives could be dying, disgusting.
The staff are rude and unhelpful prioritising the hardship of millionaire owners over the desperate needs for students to vacate their tenancies. Students should not have to pay for the shortfall of a pandemic because the millionaires refuse to lose a penny.
They encourage you or in my case force you into a contract with Glide utilities who will overcharge you almost 100% more than what it would cost you if you set up bills yourself.
If you are a prospective student I implore you to find an independent landlord and to arrange your utilities individually as you will be taken advantage of. DO NOT SIGN A FIXED TERM TENANCY AS THEY WILL NEVER LET YOU LEAVE NO MATTER WHAT THE CIRCUMSTANCES ARE!
I took over this tenancy in January and was able to live there till March before the university told us to leave, as a result of this I have been stung with paying £3200 rent, around £500 in utilities and likely a £385 deposit lost due to the nature of this company and their reputation with stealing deposits despite no damage.
The worst experience with tenancies of my life and I would recommend everybody to go absolutely anywhere else, particularly bills included places as this flat is advertised as cheap but the bills and hidden costs quickly show and will devour your loan.
Be wise, go anywhere else
UPDATE!!
I left a spotless flat with what would be described as legal wear and tear, a few scuff marks here and there, and the landlord has suggested deductions of £1500 from the deposits. This company has no shame and I've never hated a company to it's core like I do with these. Go with university provided accommodation if you want to keep your mental health stable.
Marc · 29 July 2021
★★★★★ 5/5
GoogleI have had an excellent service with Walton Robinson. I would like to personally name Ellie for keeping me up to date with my daughters deposit return and being incredibly polite and informative. I have spoken to a few people in the office previously and Ellie has certainly been the most helpful! Thanks again!
Sharon · 16 September 2019
Agent replied
Hi Sharon, thank you for your feedback, we're happy you've been pleased with our service and we will pass that on to Ellie. Best Wishes, WR
★★★★★ 1/5
GoogleNot long after moving into the property managed by this agency, damp began to appear on the wall behind a light switch (probably due to a pipe and definitely was no fault of ours). This was reported to the agency on multiple occasions but never fixed, they then charged us for this after leaving the property. This was unacceptable and was due to no fault of our own, would never and have never gone through this agency since.
Los · 27 August 2021
★★★★★ 1/5
GoogleI moved out August this year, and i still did not get my deposit refunded. The agents do not respond to my emails phones or any other form of commmunication. They are still holding close to £1000 for no good reason. The apartment had faults and i documented / photographed everything so i know they can’t get me. I think that’s why they are ignoring me. AVOID THIS AGENT, they are thieves. I will continue this complaint process and escalate it every way i can.
Fahed · 25 March 2021
★★★★★ 1/5
GoogleQuick to sort out a property but no help afterwards. The person responsible for my queries seemed to always be on holidays.
The landlord started work on the property while still occupied and the bathroom was in repair for a week. Walton Robinson said they'll contact him, but nothing came out of it.
MR · 14 May 2019
Agent replied
Hi Simeon,
Thank you for getting in touch, we are really sorry to see a poor rating and that you have been dissatisfied with the service provided.
If any staff members are on holiday, then an out of office is always set and cover is provided.
With regards to any maintenance, for this particular property, maintenance to the bathroom was handled by the landlord, but we do apologise for any miscommunication on their behalf.
If there is anything that you wish to discuss, please do not hesitate to contact us on 0191 243 1000 and ask for the Property Management Team.
Thank you
WR
★★★★★ 1/5
GooglePlease guys, stay away from this scam. In my first day, they refused to give me the keys before the amount reach their account although my bank called them directly and informed them about the payment. And now i have been chasing them for 4 months to get my deposit back !!!!!
Mohammed · 21 October 2019
Agent replied
Hi Mohammed, I believe Matt has been keeping you up to date with the situation and explained we were awaiting invoices from contractors in order to move forward with the deposit return. As you know these have now been received and the deposit return is in process. Please call Matt on 0191 649 7009 if you would like to discuss this further. Kind regards, WR
★★★★★ 1/5
GoogleWanted an 8 man house and fully paid up. They then regenade on the deal, sat on my £400 initial payment(!), and then left it so long, all the 8 man houses had gone. Its absolouly outrageous and even other estate agents in newcastle think they are a poor attempt at being an estate agent...
Jacob · 16 September 2017
Agent replied
Hi Jacob, thank you for your feedback and we are sorry to hear that you are unhappy with the service we have provided. With regards to the 8 bedroom property, you secured, during the sign-up process I asked if everyone could provide a UK guarantor which is a requirement for tenants to be able to pay monthly. A day or so later it was evident that one of the group was unable to provide this, I swiftly resolved this for you and discussed with both the spokesperson and the prospective tenant on the day. During this discussion, the prospective tenant told me that she was only 17 years old. Due to the fact that she is not 18 and therefore unable to sign a legal document, our hands were tied. I spent a lot of time with your group, trying to negotiate a positive outcome for you but unfortunately, in order to keep this property you would have needed to find a replacement tenant who was over 18. Understandably your group did not want to leave out your friend and move over to a 7 bed or find a replacement. However, because I was not told in the initial instance that one of the prospective tenants was under the age of 18 we were unaware that there would be any issue with this sign-up and securing of the property. I spent a lot of time discussing with Charlotte and you were all issued a full refund of any monies paid due to these exceptional circumstances, this was done as swiftly as possible. I hope you can understand that Walton Robinson have not in any way renegaded on a deal, it would be illegal for us to proceed with one tenant being under age. We are governed by ARLA, an official body who regulates our activity and we must act in accordance with their guidelines at all times. We were extremely regretful that your group could no longer proceed with the property and I understand you will still have some frustrations . We would still be happy to assist with your search for alternative accommodation so please feel free to get in touch via phone; 0191 211 3978 or email; laura@waltonrobinson.com. Regards Laura at WR.
★★★★★ 1/5
GoogleBy far the worst agency ever! It took them four months to get back my deposit, after I lost my deposit protection uniformed with the duration of the protection. Moreover, I never got the inventory list check out, when I moved out! After 4 months of hassle they sent me the deduction of the deposit and it still took them ages to give back my deposit! Hence, the deduction were excessive and unfair! Unprofessional agency and very inconsiderate to students as finance is essential to us especially being overseas!
Najwa · 10 December 2020
★★★★★ 1/5
GoogleAbsolutely awful at getting back to you concerning any problems. They ignore emails and only talk to you on the phone, where you can keep no record of the conversation. Still owed money by them even though I moved out months ago. Completely unprofessional and have little regard for students in particular. Avoid at all costs!!!
Victoria · 17 September 2014
Agent replied
Hello Victoria, we are sorry to hear you have experienced problems with communication. We would be more than happy to look into this matter for us if you can provide us with further information relating to your tenancy. Please call us on 0191 243 1000 or email enquiries@waltonrobinson.com so we can investigate further. Kind Regards, Walton Robinson
★★★★★ 1/5
GoogleAbsolutely awful customer service - the agency has been ignoring our questions about payments/start of the tenancy for two months. No kidding - have been trying to contact every single person in there (I know some email addresses from previous year's tenancy). They have been sending us requests with no explanations.
Agne · 16 September 2019
Agent replied
Hi Agne, we apologise if you have been unhappy with our communication, it is an extremely busy time of year for our office staff and we appreciate your patience. Chloe has your email and will be in touch to discuss further. Kind regards, WR
★★★★★ 1/5
GoogleWorst experience dealing with an estate agent. Took 3 weeks and repeated phone calls to get an over payment back. Still waiting 7weeks later to get the deposit back which was paid for a student accommodation. Would never recommend anybody to deal with this estate agent. Totally incompetent at their job.
Rosita · 16 September 2019
Agent replied
Hi Rosita, we're sorry to see this feedback, please can you contact us on 0191 243 1000 to discuss your concerns further and we will be happy to assist. Kind regards, WR
★★★★★ 1/5
GoogleThe estate agent turned up 15 minutes late and had no keys for the flat we were there to view, we waited a further 15 minutes for her to try contact a cleaner that was supposedly inside. Shocking unprofessional and a waste of our time and travel expenses.
Jamie · 16 August 2020
Agent replied
Hi Jamie. Having checked our system I am unable to find you on our system. Please can you give me a call on 0191 231 6071 so that we can discuss the matter further? Many Thanks. Amy.
★★★★★ 1/5
GoogleWalton Robinson as a letting agency is the worse one in the whole of the North East and as a company the same can be said. Its easier to get in contact with ghost the trying to get a contact a person.
I would definitely not recommend
Michael · 7 October 2020
Agent replied
Hi Michael. I am sorry to see a poor review left for us based on the service you have been provided. I have checked in with the team and I understand that you account has now been cleared and your deposit return is on its way to you. If I can be of any further assistance, please do not hesitate to contact me on 0191 231 6071. Many Thanks. Amy. WR.
★★★★★ 1/5
GoogleTerrible from terrible. Quick to take money thought but terrible at everything else.
Edit : wr is also quick on responding review that are tanking the incoming business. But nothing else.
Edit : left the place in june, october now , still no deposit backTrip typeBusinessRooms: 1Service: 1Location: 1
Ylan · 31 December 2019
Agent replied
Hi Ylan, please contact your property supervisor directly to discuss any issues you are experiencing with the service provided by our team. Kind regards, WR
★★★★★ 1/5
Google100 percent do not attempt to rent a property under Walton Robinson. First of All there could be 0 damage to your flat and they would half your deposit, secondly they will also take 2/3 months to give you that deposit back after your tenancy endsRooms: 3Service: 1Location: 5
Taran · 31 December 2019
Agent replied
Hi Taz, any proposed deposit deductions are the result of the checkout inspection, which is conducted by a member of our property management team, and backed up by photographic evidence. If you would like to discuss this any further please get in touch on 0191 243 1000 with your full name and property address so we can look into this for you. Kind regards, WR
★★★★★ 2/5
GoogleWhilst we were very happy with the house itself, the service was generally fairly poor. Agency fees were far higher than rivals and communication with us was almost non-existent. They were slow in attending to the problems we had with the house but they were eventually sorted after multiple attempts to contact them.
Jack · 17 September 2015
Agent replied
Thank you taking the time to review our agency. We are sorry to hear you feel the service received to date has not been to a satisfactory level. It is always our aim to exceed our customers requirements and expectations. I apologise on behalf of Walton Robinson Ltd if you have been left dissatisfied with the level of customer service you have received so far. All maintenance and queries should be sent directly to your designated Property Supervisor to ensure they can be attended swiftly and efficiently. If you are unsure who your point of contact is please contact us so we can give your details. Regards, Walton Robinson.
★★★★★ 1/5
GoogleIf I could give zero stars, I would.
Throughout the tenancy they were bearable (slow service and a little forgetful, but things got done). However, following the end of the tenancy we didn't receive our deposit back. It has now been almost 3 MONTHS since we vacated the property. Endless emails and phone calls have been made, with the landlord also doing as such. We've recently raised a dispute with Tenancy Deposit Scheme to try and help us get it back (despite being advised that we might not win a dispute from one of the employees at WR)!
Try and avoid it at all possible.
Ruby · 27 December 2019
★★★★★ 1/5
GoogleIgnoring tenant’s requests is very unprofessional and disrespectful! Fixed temperature adaptor on shower with very cold water. No response for our maintenance request over a month, which we marked as urgent, and still not fix it now. We have to use shower in a gym over a month.
Gilly · 16 September 2019
Agent replied
Hello, I believe your property supervisor has been in touch and the issue with the shower is resolved. Don't hesitate to give us a call on 0191 243 1000 if you have any further queries. Kind regards, WR.
★★★★★ 1/5
GoogleThe property manager is unprofessional, we have told him the problem of our house a month ago but still no staff come to solve and even no reply from Walton Robinson. Soooooooooooooooooooooooooo poor service!
If still no reply, I will Complaints to the Consumers Association this week. Cannot stand any more
Wendy · 16 September 2016
Agent replied
Hi Wendy, could you please let us know the property address so we can look into this for you? Please call us on 0191 243 1000 to discuss this. Thanks, WR
★★★★★ 2/5
GoogleGood agents yet the process felt rushed. Everything done in open-air and not in a confidential setting. I would consider signing forms on phone with no wifi provided as rather unprofessional also. Charge for use of debit cards is rather unnecessary also. However, bring on next year in our new house!
Arthur · 16 September 2016
Agent replied
We’re sorry to hear that you felt that your sign-up felt rushed. Unfortunately we are unable to process card transactions without a fee, however if you wish to pay by alternative methods in the future, please just let us know! If you would like to discuss any of this any further and to confirm whether or not you were offered one of our tablets to complete your documents in our office, please call our Office Manager on 0191 211 3975. Kind Regards, WR
★★★★★ 1/5
GoogleAbsolutely FRIGHTFUL service. E-mails rarely replied to, move-out date was changed last minute despite me showing evidence of the signed tenancy which stated otherwise, house was infested with hundreds of bees (dead and alive) upon arrival, ridiculous agency fee to get driven around the most stinking properties you've ever seen, absolutely NOT student friendly. Worst of all, sometimes no notice was given when maintenance was being carried out and you would walk out your room to a stranger in your face! The maintenance guy always took to taking a dump whilst working on our faulty shower, which he reckoned wasn't even broken. They will try to put you in the most embarrassing hovels they can find and pretend they're going quick to pressure you into buying. Walton Robinson - I am not interested in hearing your weak apology followed by reasons why I am wrong to leave a negative review, get back to scamming 1st year students.
Robin · 14 March 2019
★★★★★ 1/5
GoogleGreat at taking your money. Shame they won’t give it back. Moved out MONTHS ago and still no deposit back. The man we have to deal with conveniently is never in the office and never replies to his emails. Unprofessional and illegalTrip typeBusinessRooms: 3Service: 1Location: 5
Lucy · 31 December 2019
Agent replied
Hi Lucy, apologies that you have been unhappy with the service provided, the deposit negotiation is ongoing and a full update has been sent by email today. Kind regards, WR
★★★★★ 1/5
GoogleAbsolutely FRIGHTFUL service. E-mails rarely replied to, move-out date was changed last minute despite me showing evidence of the signed tenancy which stated otherwise, house was infested with hundreds of bees (dead and alive) upon arrival, ridiculous agency fee to get driven around the most stinking properties you've ever seen, absolutely NOT student friendly. Worst of all, sometimes no notice was given when maintenance was being carried out and you would walk out your room to a stranger in your face! The maintenance guy always took to taking a dump whilst working on our faulty shower, which he reckoned wasn't even broken. They will try to put you in the most embarrassing hovels they can find and pretend they're going quick to pressure you into buying. Walton Robinson - I am not interested in hearing your weak apology followed by reasons why I am wrong to leave a negative review, get back to scamming 1st year students.
Robin · 11 November 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
