Walton Robinson reviews

★★★★★ 1/5

Google

Just the worst. Usually people give one star to exaggerate their point. But this is purely for the value and service you receive as a tenant. Freshers, take the time to look find other estate agents. There are plenty. Absolutely the worst and most stressful experience I've had in Newcastle. All friends who have had them have said the same. I'm shocked they have over three stars.

Richard · 30 July 2016

★★★★★ 1/5

Google

Would rate lower if it was possible, money grabbing dodgy agents who are only on it when they’re after your money but couldn’t care less once that’s done, they mess you about, extremely hard to deal with and take ages to get things sorted with your property, friend is currently having to go through citizens advice route with them as they’ve overcharged her and are lying about it. Lots of other better agents out there!

Niall · 31 March 2023

★★★★★ 1/5

Google

I absolutely agree with the comments below. This company is a joke. I have been trying to get my deposit back for over month now and not only have I not received it, they started to completely ignore my attempts to contact them and just ghosted me without any updates. Extremely unprofessional and very poor service. Definitely do not recommend.

Greta · 13 October 2020

★★★★★ 1/5

Google

Walton Robinson are an awful company. Student son moved into property to find it had not been cleaned (vomit on carpet, oven that should have been condemned, mould on window frames, dirty sofa, mattresses that belonged in a skip, holes and …

Claire · 13 April 2023

★★★★★ 1/5

Google

I rented a property with Walton Robinson in 2019/20 and swore never to do so again because quite frankly you need to do their jobs for them. We had a number of issues with our flat including a pervasive nicotine smell (which lasted on my fabrics for months after), no hot tap or hot water pressure (took 2 months to resolve and even then there was no pressure), and no heating over the winter months. We had to submit a complaint against our property advisor, Gabrielle, because she never responded to emails, despite us waiting weeks and months before trying to follow up. Following the complaint, we had our repairs resolved, but Gabrielle remained completely unresponsive. She once came to our property to perform checks and I told her that I had left her an email 2+ weeks prior. She assured me she would check it ASAP and then the next I had heard, she was on holiday and we never heard from her again. They will take months to get back to you about maintenance issues, despite their promises to resolve issues promptly, but they certainly waste no time when trying to take your money. I find it sickening that companies like these often market themselves towards students who do not always know their rights and may feel less able to seek redress, I know many people who would have just suffered under these estate agents because it is so cripplingly exhausting trying to chase them up. I have worked as a residential assistant and always warned Freshers to avoid this company.NegativeResponsiveness, Quality, Professionalism

Daniel · 26 August 2022

★★★★★ 1/5

Google

don not rent from here, especially international students, the tenancy ended in last month and i'm still waiting for the refund of the deposit. they just ignore my messages but im not in Newcastle anymore, and they know this. Unnecessary use of rental property and other rental property without leaving the property Do not use rent from here

黃金龍 · 30 December 2020

★★★★★ 1/5

Google

The worst letting agency I have ever encountered. Absolutely useless and hide behind the “rules”, to lie and not do any work. Poor service, rude and unhelpful. No understanding or basic empathy. They made already a difficult situation in which I was left to sort out, even more difficult and gave 0 advice. But I was spoken to as though I was stupid and I hadn’t even thought to “advertise on social media”. by Karolina Narloch. I did this and then they spent months telling the people who wanted to take over my tenancy it was “off the market”, they have made a simple situation , impossible. I would not recommend Walton Robinson to anyone.

Lucy · 15 August 2022

★★★★★ 1/5

Google

PROBABLY THE WORST AGENCY IN THE COUNTRY If it were possible to give zero stars, I would. I made an account specifically so that I could leave a scathing review, and hopefully stop anyone from letting with this awful company in the future. At the viewing, we were told we would have certain access and amenities, however, upon move in, we were told this wasn't the case. We have lived here for MONTHS and since we moved in have not had a working front door, oven, shower, washing machine or dishwasher. Each complaint we make is met with hostility from the agents, who clearly distain students. It is obvious that any outstanding problems are just being left for the next tenants. They tell us our rent is late and that we will be receiving fees BEFORE our rent is even due. They won't let you rectify any issues without speaking to your property supervisor. This includes making payments, meaning more late fees if your property supervisor isn't in the office (surprise: they are never in the office when you call, even if you call every day, and they are due in tomorrow) The most disorganised and unprofessional people work in the offices at WR. Any phone calls made are immediately forgotten and any emails you send are almost certainly addressed to spam as they will never receive a reply. You are treated with contempt when you call to log a complaint and left on hold for 10 minutes at a time whilst they pretend to be acting in your best interests behind the scenes. And the icing on the cake? You will NEVER get your deposit back. I am sure they'll find a screw and some dust on the floor for which the cleaning fee will be the exact cost of your deposit. Everything about this organisation is vile, I implore you to rent through literally anyone else.

Small · 15 August 2022

★★★★★ 1/5

Google

First time moving and I’ve had very little communication after giving them my money. They promised the property would be “professionally cleaned” and it hasn’t been, crisp packets under the bed, dirty furniture and kitchen counters, dust all over the place. Been given the worst mattress in the world and just so many other issues….

Jason · 28 July 2021

★★★★★ 1/5

Google

Horrible agency. They charge you for a end of tenancy clean even tho the flat was left spotless. Waiting for the deposit for 4 weeks and still got charged without any given reason why. Asked for 2 years to get the windows cleaned and nothing happens. Tell you loads of lies just to not deal with youTrip typeBusinessRooms: 4Service: 1Location: 4

Pascal · 31 December 2019

★★★★★ 1/5

Google

I wouldn't rent from Walton Robinson. They are truly awful. I've been trying to get them to pay my daughter's deposit back for 8 weeks and they still haven't done it even though they've promised to do it over the phone.

Gary · 13 April 2023

★★★★★ 1/5

Google

Atrocious, I have used them two times and both times there were issues from the start. The second time was honestly horrendous, they made so many shocking mistakes and took no responsibility. Communication was like talking to a wall, they ignored, misread and misunderstood so many emails. To resolve basic issues it took over 50 emails, I had to repeat myself so many times over so many weeks. Could never recommend to anyone, the stressfulness of your tenancy will not be worth it. They are very good before a contract is signed but after this is done they lose all their efficiency and display near zero management skills. I experienced many issues with cleaning, safety and communication. Multiple times after being declared as "professionally cleaned" the place was filthy, door was left open by maintenance and communication as mentioned is just not possible. There are honestly to many issues to mention all of which very in severity but the amount is just not worth it. If possible choose another real estate agent.

Thomas · 16 June 2022

★★★★★ 1/5

Google

Used WR in my second year at university and they were awful. We were repeatedly ignored whenever there was a problem with the property. They then tried to take so much of our deposit that we had to get a government independent adjudicator to prove that they were withholding far too much. Never use WR if possible.Trip typeBusinessService: 1

Joe · 31 December 2019

★★★★★ 2/5

Google

Pretty poor experience with Walton Robinson. Whatever I had to get done it was made harder and took double the time it should have done. Nothing was simple with them. The lost some of my documents that I handed in which prolonged the bad experience for a week. Definitely not the best student letting agency three years running as the claim to be.

John · 16 September 2016

★★★★★ 1/5

Google

Incredibly disappointed with the service received by Walton Robinson.. Moved out two months ago and the deposit cannot be located, as the property was sold to a new landlord during our tenancy. Tried calling and emailing several times a week with either no reply or saying that it will be sorted and then hear nothing. Please sort this now.

Chloe · 21 October 2019

★★★★★ 1/5

Google

Really bad estate agents, left us with a leaking shower all year which we repeatedly said was broken. Trying to charge us for keys which we handed in and paint which wasn’t required. Overall a useless estate agent which just wants to squeeze every penny out of students avoid at all costs.NegativeResponsiveness, Quality, Professionalism

Matthew · 11 January 2021

★★★★★ 1/5

Google

It's been a few years since I've used them but heard horror stories again since. Worst estate agent I've everuever both times that we used them. Took advantage of students who didn't know any better and generally did everything possible to get every penny they could from us. Avoid at all costsNegativeResponsiveness, Quality, Professionalism, Value

Adam · 26 August 2020

★★★★★ 1/5

Google

!!!DO NOT RENT FROM WALTON ROBINSON!!! they tried to withhold money that was owed to us after suddenly deciding to not rent a property that had we had finalised and signed onto. This is after charging admin fees we found out later to be illegal. Despicable company that takes advantage of students, I hope they go bust. If you have also been charged illegal admin fees report them now!!

Minna · 13 April 2023

★★★★★ 1/5

Google

Contractors let themselves into your house, you get house visits without notice and they just let themselves in. Also try and find a way to extort as much money as possible with fees, especially when you end your tenancy. If you are a student please don’t make the same mistake - make sure you choose a different estate agent!

Dan · 16 September 2018

★★★★★ 1/5

Google

Absoulutely disgusted in their lack of ability to show my grandaughter around apartments as promised on the phone.we travelled a round trip of 100 miles for nothing the lad had no phone no keys to fit the one flat he took us to and then disappeared not to be seen again.will def not recommend them . Thatll b _5

Louise · 30 July 2018

★★★★★ 1/5

Google

If you would not like your letting agent to let people into your flat for viewings unescorted and without agreement (on one occasion) and without any prior notice (on another occasion) consider not renting via Walton Robinson.

James · 20 February 2023

★★★★★ 5/5

Google

Both lads that showed us round the property were very helpful. Coming into the offices, all members of staff were happy to help. All were on hand if we needed anything and I enjoyed the positive working environment in the offices. Strongly recommend.

Tom · 16 September 2016

★★★★★ 1/5

Google

Not long after moving into the property managed by this agency, damp began to appear on the wall behind a light switch (probably due to a pipe and definitely was no fault of ours). This was reported to the agency on multiple occasions but never fixed, they then charged us for this after leaving the property. This was unacceptable and was due to no fault of our own, would never and have never gone through this agency since.

Laura · 30 December 2021

★★★★★ 1/5

Google

If you want to experience a hostile, crumbling property filled with a mysterious and threatening mold, Resident Evil 7 released to universal acclaim and can be picked up at excellent prices on the second hand market. Renting with Walton Robinson isn't a videogame though, so while you'll get a comperable feeling of dread and unease, you can wave goodbye to that deposit and perhaps even your respiratory health. Walton Robinson Estate Agents are also universally acclaimed... by landlords, renting out the bleakest possible housing for the highest possible price. Everyone else is dropping one star reviews. AVOID!

Will · 27 August 2021