Northwood incorporating Bowes Mitchell Newcastle Upon Tyne reviews

★★★★★ 5/5

Google

I just want to thank all the team at Northwood inc Bowes Mitchell sales and lettings team for the great service I have received during the time they have let my apartment and then during the sale of my apartment. They made both process go seamlessly and kept me update constantly. During the sales process the buyer of my apartment encountered some difficulties obtains his mortgage until the sales team stepped in and helped find him a lender. I can’t praise the team enough and would recommend them to anyone if the are looking to buy, sell or rent a property. Well worth the 5* I gave them

Pete · 16 June 2023

★★★★★ 5/5

Google

Recently sold a house through Bowes Mitchell and met their mortgage advisor Thelma who is based at the office. Thelma was a fantastic support when applying for our new mortgage and sorted everything out with minimal fuss and hassle for me. Defiently use Bowes Mitchell again and Thelma.PositiveProfessionalism

Andrew · 16 June 2021

★★★★★ 5/5

Google

A big thump up to Northwood Benton (Four lane ends). They take excellent care of you from start to finish. Excellent service by Clare, she goes beyond the obvious and mentors you at each stage. She nicely understands what your needs are and …

Rahul · 16 February 2026

★★★★★ 5/5

Google

Smooth as clockwork. Claire was amazing in helping selling my own home and buying another. An absolute pleasure. Thank you. I’d definitely use again… but not for a few years x

Mark · 16 June 2023

★★★★★ 5/5

Google

Bowes Mitchell Benton have been brilliant all the staff have been professional but above human I would highly recommend them if you buying or selling. A special thank you to Claire who has been great since day one.PositiveResponsiveness, Quality, Professionalism, Value

Phil · 16 June 2022

★★★★★ 5/5

Google

Great Estate Agents, helped us through the whole process from start to finish and achieved a very quick sale. We were kept in the loop during the sale process. Will definitely be using them again and recommending them to friends and family. Thanks for your help Claire, Michael and the team!

Luke · 16 June 2020

★★★★★ 5/5

Trustpilot

Good service

Arjan has been very helpful. Recommend.

BUSINESS · 10 November 2025

★★★★★ 1/5

Trustpilot

Northwood, Ashford

I feel it is only fair to share our experience. We viewed a house and was informed that it 'fell through' due to a situation with a heart attack. We found out that this wasn't even the half of it(and potentially this was a false claim)!There is not enough space in this review to discuss all the permutations and lies that were fed to us, unfortunately Northwood were naive to believe that we didn't speak to our solicitor who painted a different picture and one we found to be true.Irrespective of the above, our move fell through due to events that Northwood were aware of and did not communicate these effectively. When the move fell through, Gavin nor Mark had the decency to let us know that the house we were committed to buy was taken off the market. This is poor, it wasn't like we were spending £20 in a local store now, was it eh?!Poor show, poor form.I know the team have been in the 'profession' a while. I only wish I had known more back then, it would have saved a lot of time, energy and money,I hope they seek to learn from their mistakes. I highly doubt it as reading the reviews, they just object to everything that is written. I have no doubt you will do the same here, it will be wasted on me or the audience. It reminds me of your approach when challenged on the phone. I don't know how you can remember half your lies!Take care and just remember to hold your hands up sometimes and acknowledge you made a mistake, you may then begin to learn from this.

Darren · 17 March 2021

★★★★★ 5/5

Trustpilot

Carys Lock was fantastic in both her…

Carys Lock was fantastic in both her professionalism and personality. Everything from meeting her to getting the house sold was a breeze and such an enjoyable experience. All the people who work in Northwood are lovely and very helpful and I do recommend Northwood Estate Agent.

Katrina · 14 June 2024

★★★★★ 5/5

Google

The team at Northwoods Bowes Mitchell were proactive, friendly and professional. Claire undertook a visit to my property , where she came fully prepared and offered to advertise my property the following day. Within the a day I had multiples requests to view the property, and within a week I had sold STC. The team have been very helpful throughout the journey of my sale to completion, and are always willing to help with any queries or concerns.

Sarah · 16 June 2023

★★★★★ 5/5

Google

A big thank you to Claire Wakeling from Bowes Mitchell Estate agents. Claire went above and beyond her job title, also if you are a landlord Bowes Mitchell will take good care of your property. Always checking and caring that nothing happens to your rental. All the best Bowes Mitchell!!

Carole · 16 June 2020

★★★★★ 5/5

Google

Thank you to the Team at Bowes Mitchell Estate Agents, Benton. The Team marketed our house well by listening to what we wanted. Michael went above and beyond to support and advise us during the sale. Lynn, Clare and Michael sold our house quickly and were friendly and enthusiastic throughout.

Lee · 16 June 2020

★★★★★ 5/5

Trustpilot

Excellent Service

I sold my flat in Chapel Allerton, Leeds, through Northwood. From start to finish, they were highly professional. Their sales representative, Matthew, was very skilled with the valuation and viewing processes and ensured CoVID guidelines were followed. A buyer offering 100% of the asking price was found and Tyler then took over the customer liaison function - another very professional member of staff with strong inter-personal skills. Enquiries were answered promptly and accurately, smoothing over what is inevitably a stressful period.

Michael · 24 December 2020

★★★★★ 1/5

Trustpilot

Disgusting Service

Disgusting Service! This should be zero stars!! This is by far the worst service I have ever received! if you want to experience something as low as this then give them a ring! (if they pick up that is) Every time I had called them most of the time I never use to get through and when I did I use to explain why I am calling and the person on the other end says ‘I will get the team to call you back’ which I NEVER got whilst living in the rented property for the duration of 6 months. I have also sent out numerous emails which have also been ignored to!I have been dealing with two people from Northwood Oldham. The first is the person who signed me up. A lady called Jess who I now realised is very useless and selfish. She was very quick to reply when we were moving in, trying to send me all the documents to sign off, however any issues we had raised with her were never looked at, she just ignored us and gave us false hope that she will be sorting them out but never did!. I’m sure if she was in my situation, she would feel the same way. Why can’t people just be honest in the first place?Upon viewing the property there was a crack on the window. Jess mentioned to us that this will get fixed prior to us moving in (we have confirmation of this via email) 1 week later, 2 weeks later, 3 weeks later, numerous calls in between, no sign of her. Every time we call all they tell us is that ‘you will get a call back’. All they think about is getting someone in the property and they don’t care for anything else. They have no customer experience, you the customer are not the priority, there role is to deal with customers, and they will not deal with you appropriately. They just want to tie you in to a contract, once they got you in the property they don’t care. I am the type of person to never complain but this is just next level. I have wasted so much of my time calling them up and dealing with quires that they themselves should have resolved for me not me chasing up countless times. Especially if they agreed to resolve them! I have also been dealing with a clown called David, I say clown because I believe he does not know what he is doing and has no knowledge of what customer service is. Every time I had spoken to him, he is very rude on the phone; he has zero people skills. I am unsure how he got the job there as he is not fit for the job. I made it very clear that he shouldn’t be speaking with people like that and I won’t settle for it and then he toned himself down. The lack of professionalism is shocking!He kept referring me to the tenancy agreement for any issues I had, however upon checking the tenancy agreement nothing was mentioned on there that I needed help with. Just because he didn’t know the answer, he kept pointing me in the wrong direction because he didn’t want sort my issue out, then later ignored me. Why have a customer focused role when you a poor at it? Does the organisation not provide training? One issue I had was paying my rent (which I paid on time and always in full). I didn’t know how to pay my rent (I have never rented before). I assumed it would be taken via direct debit for the duration of the rental period as I have already given them my bank details. Upon calling Northwood David kept advising me ‘all details are on the tenancy agreement’ to Hell! Nothing is there regarding payments. I went through the agreement numerous times while I was on hold for ages upon calling them back. But I was told eventually that I need to transfer the money with the bank details they initially provided when I sent them a deposit. This is the level of service I am talking about. Why did I have to ring twice? When you already know the answer instead of referring me to the tenancy agreement which didn’t contain the process to pay the rent in the first place? Makes me wonder has he ever seen a tenancy agreement before, or does he even know what one is? Please avoid getting a property through them, it will be your worst nightmare! Even the landlord himself mentioned to me that he is stuck in a contract with them and he knows that the service they offer is ‘crap’I hope in the future I never have to deal with them again!

Zia · 15 December 2020

★★★★★ 5/5

Trustpilot

Liverpool: Responsive & Professional

Been renting through Northwood Liverpool (West Derby) for over 4 years now. They haven't put a foot wrong as far as I'm concerned.Rachel Yeo has been the agent looking after my tenancy and she's been fantastic. I always get a quick response to any query. Tenancy renewal reminders are always sent in good time instead of leaving things until the last minute which can be stressful.My boiler recently broke so I emailed Rachel Yeo on a Saturday evening. By Sunday afternoon the gas engineer had been out and resolved the issue. Very quick response which was sorely needed as it stopped working just as the cold weather hit!I'll keep renting through Northwood Liverpool until I buy my own home in the near future (which I may also use Northwood for).Cheers!

Owen · 14 December 2020

★★★★★ 1/5

Trustpilot

We have had the absolute worst service…

We have had the absolute worst service from Northwood in Barnstaple. They moved us in with three children on a long term let, didn't fix the boiler after multiple complaints from us of no hot water, then told us the property is being sold and we need to vacate. They tried to keep us sweet with stories throughout our notice but have now completely turned against us, claiming we have adequate systems (boiler) within the house and that we were told before we moved in that it was for 6 months only due to the landlord wanting to sell. We would never have moved in having known this!! They have lied so much over the past year that we have been here, never mind the past few weeks. We are absolutely appalled at their heartlessness and disgusting behaviour. They then called us up to tell us they would be evicting some bad tenants from another property before Christmas and that we could move in to their home, and if we wanted to look at it to do a sneaky drive by. It later came to light that these tenants had actually handed their notice in 2 months before because of their bad service from Northwood! A special mention to Emma Barnett, who has done nothing but lied throughout our tenancy, and an extra special mention to Margaret Brickley, who has also done nothing but lie to us, but has gone the extra step today in posting our personal situation all over social media for the public to see. Well done on your professionalism and confidentiality, the worst business I have ever come across and I hope and pray that one day it will be put to an end so that others do not have to suffer like we and our children have. Shame on you.

Tawni · 23 November 2020

★★★★★ 5/5

Trustpilot

I used Northwood Lettings Cheltenham…

I used Northwood Lettings Cheltenham and was lucky to be dealt with by a lovely girl called Milly brooks.I was in a hard situation having moved out my flat and the property I was due to move to falling through at the last minute. Me and my nine month old baby and I were having to share a bedroom in a friends house and pay to put all my stuff into storage.Milly couldn’t have been more understanding of our situation or prompt in finding us a property to move to within our limited budget and get all the paperwork etc pushed through as quickly as possible.Unfortunately due to circumstances out of their hands this property fell through due to the landlady pulling out at the last minute for personal reasons.Milly and her team went out of their way to secure us another property and get it within budget for us and turn it around within 24 hours and we are happily due to move next Saturday.I feel she has gone above and beyond to help us. She has been kind and empathetic yet thoroughly professional and great at keeping me in the loop and updated and reassured every step of the way.I would thoroughly recommend.

Mrs · 18 November 2020

★★★★★ 5/5

Google

Brilliant service throughout. Clare was great as always in helping us find and secure our home! Thanks to all the team at Northwood Benton for getting this over the line, quickly and efficiently! Andrew & Courtney

Courtney · 3 November 2024

★★★★★ 5/5

Google

Knowledgeable, honest and pleasure to deal with. Clare and the team have been fantastic from my first viewing, to stepping through the sale process and finally completion. They are honest and transparent with excellent communication. I look forward to collecting the keys!

Abigail · 28 July 2024

★★★★★ 5/5

Google

Clare and the team at Northwood were really helpful while we purchased our home. I highly recommend them- and I do not say that lightly.

Grace · 19 September 2023

★★★★★ 1/5

Trustpilot

Does anyone work at this company

Does anyone work at this company? I have emailed and called them many times to book a viewing on a rental property. If they can’t handle clients, how can they manage properties?

Robert · 30 April 2026

★★★★★ 5/5

Google

From initial valuation to final sale staff have been thorough and professional. I had dealings with Claire, Michael and Lynne. All were very friendly and helpful. Always did what they said they would do and remained in contact throughout the selling process. Would highly recommend.

Lesley · 16 June 2021

★★★★★ 1/5

Trustpilot

Avoid.

Avoid.New Northwood office in Worthing. Gave them a try finding a tenant for the flat I let. Last tenants stayed six years and I wanted another long-term. Was told they had many people on the books and arranged five viewings for the first day it was free. New carpet and redecoration. New tenants are landlords moving to the area and looking to buy. How is that long-term? I challenged the salesman who had told me of ALL the people waiting, and he simply said that the other potential tenants were nowhere near as strong candidates - no s**t Sherlock!I know it's only been two weeks, but I'm having to prompt for transfer of the deposit, copy of the AST & inventory (which was bad, not covering things). And now people are sleeving my questions to other departments. It would be nice to get a statement of account too, to know what I've paid for!

Matt · 8 October 2020

★★★★★ 4/5

Trustpilot

A house move with less stress !

Moving homes is both stressful and traumatic. Thanks to the professional and friendly advice and support of Amy at Northwood in Oldham all matters went smoothly and to plan Thank you so much Amy

Dorothy · 26 November 2024