Trusted Agent profile · Newcastle Upon Tyne
★★★★★
703 reviews across 2 platforms
172 Benton Road, Benton, Newcastle Upon Tyne, NE7 7UH
Northwood incorporating Bowes Mitchell's office in Newcastle Upon Tyne, at 172 Benton Road, is rated 3.6 out of 5 across 703 reviews on two platforms, including 418 Google reviews rated 4.8.
Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
5/5
GoogleI have dealt with Northwood on a tenant find and a home sale basis. On both occasions I found them to be very easy to deal with, professional and pro-active. Clare Messner in particular was head and shoulders above estate agents I have dealt with in the past. Highly recommended!
1/5
TrustpilotRude
Rude, incompetent & incredibly unprofessional. Attempting to increase the rent by nearly 20% then when an agreement is reached, attempt to revoke and change the terms (estoppel). All staff members will speak to you like you’re dirt, with no regard for the stress that comes with potentially having to move out of your home. Avoid at all costs. God help this unscrupulous company when the Rent Reform Bill passes into law. I can’t see it ending well for them.
5/5
GooglePersonal circumstances meant I had to put my house on market on my own. Claire from the onset guided and supported me practically and emotionally. She made a difficult and anxious time easier by reassuring me every step of the way. Going above and beyond in time and effort; Claire personally ensured that my viewings were communicated and organised, the house was sold in 24 hours. I would most definitely recommend Northwood and if in future I sell up again...I will be in touch with Claire.
5/5
GoogleToday I have just completed on the purchase of a property with Northwood Benton. During the process I found these agents to be helpful, efficient and professional For the most part Owen handled the purchase for us from our first viewing the property through to the completion of the purchase. I found Owen to be particularly helpful and the customer service given by him was exceptional. He kept us updated throughout the whole process I can highly recommend Northwood for anyone wishing to buy or sell property. Thank you all so much Paula
1/5
TrustpilotAwful, avoid at all costs
Unwilling to actually maintain their properties then when you try to leave, lie to future landlords about how you've treated the property
5/5
GoogleI bought my house 15 years ago and have now sold it with Bowes Mitchell. Always a very professional company . Thanks to Michael and Clare for their smiling faces and good advice.
Thank you so much for leaving such a great review :)
5/5
GoogleReally great service! Caitlin kept me updated on all of the proceedings up until completion, I would definitely recommend!!
Thank you so much for your kind words and 5-star review! We are so grateful for your business and your support. We are especially pleased to hear that you were happy with the service you received from Caitlin. She is a valuable member of our team, and she is known for her dedication to her clients and her commitment to providing excellent customer service. We understand that buying or selling a property can be a stressful and emotional time, so we are committed to keeping our clients informed and up-to-date throughout the entire process. We are glad that Caitlin was able to keep you updated on all of the proceedings up until completion. We appreciate your feedback, and we will continue to work hard to provide our clients with the best possible service. Thank you again for your kind words and your business. We appreciate your trust and support. Sincerely, Inde
1/5
TrustpilotRogue Letting Agent
Rogue Letting Agent - Northwood CrawleyAvoid this agent at all costs. Crawley, Northwood purport to be a first rate letting agent, but the truth is, they are no more than a pseudo non-professional outfit, who have little genuine experience of managing property, customer services, or even the ability to comprehend their own written polices, instead, they are entirely focused on making as much money as they can from the vulnerable tenant and landlord. The best part of being locked into a contract that allowed them to take in excess of 29% of the rent each month for more than 18 moths of a 3 year contract, was to terminate it. Avoid their guaranteed rent scheme as its an utter rip off, the office staff are rude, unqualified and frequently incompetent. The franchise director, Peter Green is obsessed with money and will frequently dispute the smallest amount that is owed to a landlord, which on one occasion resulted in a row with his own lettings manager over an unpaid, legitimate £20 invoice. When I complained about the intolerable rudeness of his office manager, he chose to do nothing about it and there are plenty of other reviews on the WWW documenting the obtuse rudeness of Gemma Armstrong, who subsequently was promoted to Director - how inappropriate, disgraceful and shocking, and what a clever executive decision, Peter Green ? These individuals know so little about letting property, maintenance and running a professional company, let alone decent customer service, it beggars belief that they are still in business. The handover of my property was utterly disgraceful, mismanaged and unprofessional, and even though the damaged caused by the outgoing tenant, who damaged 50% of the window blinds, cracked a bath panel, left two lights hanging from the ceiling, damaged a garden ornament, scratched a kitchen worktop, left kitchen plinths damaged, and scratched the window in a door, cracked a garden storage box, and left the garden in an awful state, and removed items from the property, and caused damaged to rendered walls having installed equipment without permission, Northwood Crawley condoned all of this, as, unequivocally this is damage, and yet Megan Scannell had the audacity to call it all wear and tear - she clearly needs help to understand Northwood’s own printed policy, as all her listings contradict the published document on ‘Wear and Tear’, so very typical of Crawley Northwood, and this is further evidence that these very inexperienced people don’t have much clue, if anything, about what they are doing. They all frequently contradict each other too and they have no sense of continuity or ability to communicate. Typically, its all rather like Chinese whispers !The email I received following the hand-back, some 8 days after their tenant moved out, having assured me that my property would be handed back within three days, took them 8. Some 48 hours later, following their bogus investigation into the items of damage listed, I was sent an email containing a badly written list of cut and pasted paragraphs that made no logical sense, and I chose not to reply, and if I understood the drawl, £10.20 was offered as a settlement. I suggest they keep it and use it for staff training, as Peter Green clearly spends little on this, as demonstrated by the poorly informed staff he employs. So desperate are they for 5 star reviews, they will pay £10 for every 5 star review submitted, so maybe the £10 I have allowed them to keep, as its worth far more than £10 not to have no further communication with them. They could use it either for purchasing another review, or use it for the desperate staff training they all so urgently require. Northwood, Crawley have to be the most spurious and worst letting agent for miles, so don’t be taken in by the false impression they give. Do the right thing and do not be lured by their unprofessional and dubious dealings.Tom Glynn : 7 / 09 /2017
5/5
GoogleClare, Caitlin and the rest of the team are absolutely amazing! First time selling a house and they all helped us through the process and made it go as quick and smooth as possible. Arranged a free valuation from Clare with no pressure at all to go with them. The house was listed quickly and sold within a few days!! Very friendly team & 100% recommended them. Thank you again!
Thank you so much :)
5/5
GoogleHighly recommend Northwood, especially if you have a non-standard construction house. They are highly knowledgeable about these houses and have great people at hand to help get the sale completed. Clare especially is wonderful! She's friendly, knowledgeable and a true professional. You can tell she loves her job and has true passion and energy for the job, you don't get many people like Clare. Chloe the mortgage advisor they use is also great, worth speaking to her if you have a non standard construction house. Northwood stood out above all other estate agents I called.
1/5
GoogleOn the 4th of January, I saw a 2-bed apartment has been advertised at the long Benton area. I have rung the Bowen Mitchell in the morning to ask if I can view it. The staffs (I am not going to name her, but I will call her the women although her behaviour is very unprofessional) told me she needs to contact the tenant about the viewing hours the tenant is available. In the afternoon on 5th January, I made 2 calls to chase up to see if there is any update. The woman tells me that she will contact me when she gets the answer from the tenant and assure me, I am on the waiting list. I make another call on the 6th January, asking her if I can get an update today. She told me that she will ring me when she got the keys this time (instead of informing me the tenant availability). I decided stop giving her calls as I was told that she will contact me, but I have found out (on the website and no calls from her) today (11th January) it has been let agreed. I would expect an honest respond from her instead of her claiming I am at the bottom of the waiting lists when I ring in 30 minutes after the listings is uploaded on the letting’s website. I understand that on the current market the renting business is busy and if I was told that the bedroom is on the lists on other tenants, I will be totally okay with it, but she chooses to tell me she will give me a call and hold me on the side like an idiot. This is definitely a disappointed experience and unprofessional. I have been dealing with other agency with renting and I never had this problem- they will update me and be HONEST on every situation.NegativeResponsiveness, Quality, Professionalism, Value
I am sorry, Lettings properties are being let very quickly and access was difficult. We are sorry we did not respond to you to view but one of our current tenants who were given notice on their property moved in so we didn't contact anyone. . We are sorry you were disappointed.
5/5
GoogleNorthwood inc Bowes Mitchell) Heaton, first class service from our initial viewing to completion of our property sale and purchase of new abode. This being our first move in over 40 years the thought was very daunting. In today's competitive market, it was so reassuring to speak with staff who maintained a professional and friendly approach. Thank you to brilliant service from Lindsay, Clare Messner & Michael who all added that extra special something to make the journey so worth while.
Thank you so much for leaving such a great review :)
5/5
GoogleAfter what ended up being a rigmarole of a house purchase, the blame of which lies entirely on my solicitors (they were useless at a) doing things and b) picking up the phone), Clare and Michael at Bowes Mitchell were incredible patient and responsive. They helped us with the initial property viewing and answered all of my questions in a knowledgeable manner, and now that it is purchased, they have helped supply me with the names of some trusted local contractors to help with our renovations. Thanks guys!PositiveResponsiveness, Quality, Professionalism
Harry, thank you for leaving this review. Means the world to us to be able to give great service and for it to be appreciated. We wish you all the very best in the future. Best wishes Bowes Mitchell
5/5
GoogleI contacted many estate agents in my area, but found this one the best, hence this reviewer. Clare came out discussed the way forward. Very polite and extremely knowledgeable, which gave me confidence as I’m new to this. Came out second time took pictures and I was online within 24 hours. An offer was made. No stress at all and very reasonable compared to others. They kept me up to date all the way through. I don’t have any negative reasons at all, the reason for the 5 stars.PositiveResponsiveness, Professionalism, Value
Robert, many thanks for the review we wish you all the best in the future.
5/5
GoogleDespite an incredibly long process, Michael and Claire couldn't have been more helpful. At the initial point of sale, Claire brought energy and enthusiasm and helped us sell the house for well over our asking price in just two days, with 10 viewings booked within an hour of the listing going live. Following that, Michael worked as a middle man between us, the buyers and the solicitors, and was always on hand to help when required, despite my constant frustration throughout the process. His help continued right up until the point of completion, and I could not recommend him more highly. If you're selling in the North East, look no further than Bowes Mitchell.PositiveResponsiveness, Quality, Professionalism, Value
Adam, thank you for your amazing review we wish you and your partner all the very best in Middlesbrough :)
1/5
TrustpilotKeep away or get burned.
Having have this company control my property renting for a long time I was made aware they were increasing the rent and not passing any on to me. When I took back the property it was not in the state that they took control of. Cupboards had been removed carpets taken up and so many other concerns not to mention health and safety by having the gas fire flue taken away and bricked up. I could go on but beware and warned they don't have your interests at all. No compensation and arrogant staff and management. Stay clear or get burned like I did.
1/5
TrustpilotI would avoid on all honesty
I would avoid on all honesty. Told me I had been accepted then days later came back saying they wanted nearly £150 as a holding fee to apply (to see if I would be accepted?) and would not get that back if not if it was my fault.Immediately came to read reviews on the company after that.Sounds like they had another tenant and were just trying to make a few quid. I imagine would have lots of ways on their terms and conditions not to repay that, especially reading these reviews the they do everything not to return deposits etc they aren’t gonna return a holding fee. After reading these reviews would not have sent it anyway. Total waste of time.
1/5
TrustpilotDo not trust these sheffield snakes
Do not trust these sheffield snakes. Pure scammers, here for the landlords and to exploit tenants.
5/5
GoogleOne of the best agents I have had the pleasure of dealing with…so proactive, energetic, professional and gets results! I would wholeheartedly recommend Clare and the rest of the team 100%
Laura, WOW thank you for leaving such a lovely review We wish you all the best in the future. Best wishes Bowes Mitchell
5/5
GoogleAfter our first deal was becoming a nightmare, Michael and the team gave us some great advice and support which ultimately led to a quick sale with another buyer. Nothing was ever too much trouble. Highly recommend!
Thank you for taking your time out to leave us such a wonderful review! we wish you all the best in the future!
1/5
TrustpilotAVOID THIS LETTING AGENT BY ALL MEANS
NORTHWOOD PORTSMOUTH is by far this is the most horrible letting agent I have ever experienced. After viewing an apartment, Indicated my interest in the apartment only for them to request for every little tiny details about me and my partner (if possible they would have asked for my birth certificate) to send to the landlord for him/her to pick, and that took them another 5 days (after reaching out to them a lot of times) to get back to me that my application wasn’t successful.That being said, spoke to one of the staff on the phone about my concerns on 22/8/2024 and the lady was so rude. WORST LETTING AGENT EVER!!
1/5
TrustpilotZero professionalism.being rude towards…
Zero professionalism.being rude towards tenants.not trustworthy people at all worst ever experience
5/5
GoogleExtremely helpful and professional Michael and the team were amazing giving us guidance and support all the way through the process. I couldn’t have asked any more of them :)
Mark, thank you for leaving a review :)
5/5
GoogleI have used bowes Mitchel for a number of years on a fully managed rental property and trhey looked after my interests re my obligations as a landlord that of my tennants in a very professional and business like manor Naturally when i decided to sell my house and downsize \i relied on Bowes Michel In hindsight i can say it was a very wise choice well Done to both the sales and lettiing teams William MckiePositiveResponsiveness, Professionalism
Bill Thank you for your lovely review. it was an absolute pressure doing business with you. Kindest regards Bowes Mitchell
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