Northwood incorporating Bowes Mitchell Newcastle Upon Tyne reviews

★★★★★ 5/5

Google

This is the best Estate Agents with whom I have dealt. Happily I chose Bowes Mitchell to find me an excellent rental property last year. Clare and Emma on the rentals team found me a lovely quiet property near to my work. During my stay nothing was too much trouble. After 2 disappointing previous rentals through other estate agents I can honestly say that Bowes Mitchell are the best in the North East. Giving the above Bowes Mitchell also advertised the property I have just bought. Claire, Michael and Lynn on the sales team are extremely honest, professional and very lovely to deal with. They found me my ideal property and despite the difficulties of the seller being in another country they made everything as easy as possible. A truly excellent business run by lovely people. I'm very pleased I walked into their offices in August 2019...they have found me 2 excellent properties. Keep doing what you do...you are fabulous Stephen Anderson

Stephen · 16 June 2021

★★★★★ 5/5

Google

Bowes Mitchell were the agent I purchased from 3 years ago and it was an easy choice to appoint them to sell the house as my experience as a buyer was very positive. Claire worked hard to secure an offer over and above the asking price. She offered clear advice when it came to selecting a buyer as I had multiple offers to choose from. I cannot fault the service received from Michael who handles the sale from offer to completion. His knowledge of the houses in the area is priceless. I had a very nervous buyer and Michael definitely saved the day on several occasions as he was able to help translate some of the technical jargon in the surveyors report to my buyer. He never made me feel like a nuisance and reduced my stress levels ten-fold! I looked at using one of the online estate agents but am so glad I didn’t now. The support throughout the process was worth every penny and I wouldn’t hesitate to use Bowes Mitchell again!PositiveQuality, Value

Jess · 16 June 2021

★★★★★ 5/5

Google

This is the 4th time I’ve used Northwood and the service is always excellent. Great communication and really helpful throughout the whole process. Thank you to Clare and Caitlin who worked really hard throughout a difficult and stressful purchase/sale.

Iamgeordie · 18 December 2023

★★★★★ 5/5

Google

Update after five years: I've been living in rented houses for more than 20 years and I'm actually happy paying rent to these folks. Problems get fixed (we haven't had many problems), they communicate well, and more or less let us get on with living our lives.

Osric · 18 May 2024

★★★★★ 1/5

Trustpilot

100% not recommended this company

100% not recommended this company to anyone , Portsmouth branch - ask for all the documents included bank details / payslip which they didn’t confirm to rent the place to me , already to send to them few time and still reply to me they didn’t get it. Just ask for the questions - if the landlord will put the deposit to TDS system , they turn down my application within 5 minutes . Wasting time ! Like many people that have left reviews, be aware of them for the deposit issues.

Samantha · 26 April 2024

★★★★★ 5/5

Google

Great service from all the staff I cannot praise and thank Clair enough for her support, professionalism and excellent communication throughout the sale

Lyn · 23 September 2024

★★★★★ 5/5

Google

Clare was great throughout the sale of my house. I would definitely recommend

MinistryBrewCo · 16 June 2023

★★★★★ 5/5

Google

Fantastic service from Clare Messner and her team, thank you very much for all your support and all that enthusiasm!!! Rich

Rich · 19 October 2024

★★★★★ 1/5

Trustpilot

Absolutely would NOT recommend to…

Absolutely would NOT recommend to anyone. (Falkirk Branch) Poor service. Impolite staff. Scraping the bottom of the barrel to take your deposit, after being forced to leave after only 7 month tenancy due to the poor condition of the property overall, from weeks without heating and cooker/ oven, to damp and mould issues causing illness to name only a few. You have to chase everything as promises to call you back don’t happen, they don’t want to deal with it and can’t get you off the phone quick enough when there’s issues. I could honestly go on and on about all the service failings throughout.Felt forced to accept a ridiculous deposit reduction as I could not deal with the stress they had caused any longer throughout and after the tenancy.Would NEVER trust to rent a property through them again personally.

Cheryl · 9 April 2024

★★★★★ 5/5

Google

Would have given 10+ stars if available. Sold within a week ! thanks Clare and the team xxPositiveResponsiveness, Quality, Professionalism, Value

Les · 26 August 2022

★★★★★ 1/5

Trustpilot

Northwood Chester

I won’t go into details about their failings as there are so many, however, just to give you an idea, it was things like not paying the “Guaranteed” rent during Covid, quoting us £3300 for a central heating repair and the plumber we sent round fixed it for £120, but the worst part is when we tried to change agents, as they resorted to blackmail and carried out a forced eviction of the tenants against our wishes and despite one of the tenants being treated for Cancer (of which the knew), let me explain more.After taking the final decision to leave Northwood, we employed a new agent to take over the tenants (switch service), however, Northwood had a clause hidden in the contract so they can evict the tenants before handing the property back, which they again explained this would cost me lots of money to move away, hence I should stay with them. I explained this was exactly the reason that I could not stay with them and even if they offered their services for free, I would still leave as their code of conduct was despicable. I explained that the tenants had done nothing wrong to Northwood and they do not deserve to be punished, but they proceeded to evict the tenants out of spite.I spoke to the tenants to warn them of what was happening and the single mother of 3 children explained it was terrible timing as she was currently undergoing chemotherapy for Cancer. I promptly got in touch with Northwood to explain this and that they could not evict them as it was so cruel, but they issued the eviction letter a few days later anyway. I tried to work out with the tenant that they could stay after the eviction notice, but Northwood had this boxed off in their contract also, hence the eviction was carried out. I lost many nights of sleep worrying about the tenant’s eviction and I tried all sorts of options to allow them to stay, but nothing could combat the Northwood contract, even my solicitor explained the contract was extremely unfair as it did not have any reasonable get out clauses, hence there was nothing I could do. So my advice is that you avoid falling into the Northwood trap, as it is literally a trap which will punish both the landlord and tenant should you realise they are not capable of fulfilling a letting service and choose to leave. But more importantly, if a company has staff who are happy to evict a single mother of 3 who is unwell, just out of spite, then even if they were the best letting agent in the world, this totally cruel behaviour should never be rewarded.

Gary · 5 April 2024

★★★★★ 5/5

Google

Bought and sold through these and had a great experience buying our new home. Dealt with Clare who came out to value our property straight away and chased up solicitors when needed throughout the process. Thanks again

Kyle · 18 December 2023

★★★★★ 1/5

Trustpilot

Worst company I have ever dealt with

Worst company I have ever dealt with, for anything. Used them to sell my house, and had to constantly chase them. (Thorne Branch)House chain fell through just before Christmas and I had to call them 2 weeks into the new year for an update, and they literally had zero clue what was happening. Also told everything was sorted with mortgage for bottom of the chain, only to be waiting 5 days, so I asked my solicitor, and their solicitor was still waiting on mortgage. I questioned Northwood who knew about this and just didnt bother calling me to let me know.

Chris · 29 March 2024

★★★★★ 5/5

Google

If you want to sell your house, use Northwood and make sure it’s Clare! She is excellent at her job and the whole team are great at communicating and keeping you apprised of where things are at. Overall I can’t recommend Northwood enough.

Sunjeev · 2 September 2025

★★★★★ 5/5

Google

Couldn't be happier with my experience. Claire and her team were amazing!!

Kelly · 16 June 2023

★★★★★ 5/5

Google

I recently sold two flats through Northwood Benton absolutely fantastic service from start to finish. I’ve also bought properties in the past and everything was 10/10 clare and Owen are absolutely brilliant at there job making sure everything runs as smooth as possible. *****

Justine · 18 August 2025

★★★★★ 5/5

Google

I highly recommend Bowes Mitchell Estate Agents at Benton Four Lane Ends. The staff are so friendly and helpful and keep you informed of the selling process. Clare originally sold my Mam’s house and helped me through a very stressful time. More recently Clare has sold my house (Michael taking the photos) and received the asking price within a couple of days. I have now moved out of the North East to be nearer to family but contact will still be made to these two special people. Thank you for your friendly excellent service and wish everyone good luck for the future.

Margaret · 16 June 2020

★★★★★ 5/5

Google

Bowes Mitchell were amazing for both our sale and purchase. From the second Claire came to value our property I trusted her implicitly to price our house right and get buyers through the door and our house sold in 3 days! She also found us our dream home and helped us secure it. She understood exactly what we needed and helped us to get it. Alongside Lyn and Michael, Bowes Mitchell fully supported both our sale and purchase and we are very happy in our new home! They also recommended a brilliant solicitor who was also superb throughout. Couldn't recommend enough!

Victoria · 16 June 2020

★★★★★ 1/5

Trustpilot

WORST Estate Agents EVER

WORST Estate Agents EVERThey lie to paying tenants, living with leaks that weren't getting sorted at all. I rented from Northwood for just little over a year and i can honestly say they are the worst out their. Problems from the day I moved in, taking days for replies from Agents, months for repairs and work not being completed and lies within their emails they send. Putting six tenants in a house share at risk of water flooding out of the ceiling near light switches. WOULDN'T RECCOMEND ATT ALL!!

Lewis · 13 March 2024

★★★★★ 1/5

Trustpilot

WORST EXPERIENCE I HAD EVER

WORST EXPERIENCE I HAD EVER. I TRIED TO VIEW A PROPERTY FOR SALE THROUGH THIS AGENCY STAFF ANDRIYA. SHE IS VERY RUDE & CRUEL. SHE IS THINKING THAT SHE IS DONATING & DOING A CHARITY TO THE HOUSE BUYERS.

Annonimus · 4 October 2025

★★★★★ 5/5

Google

Clare was fantastic. The process of buying a house was seamless and took just 3 months with no hurdles. Thank you.

Nikhil · 16 June 2022

★★★★★ 5/5

Trustpilot

Brian from Northwood solihull office…

Brian from Northwood solihull office has been nothing but a delight from start to finish. Himself and his team where more then happy to help on every occasion we needed them and went above and beyond for myself and my partner with our property that we brought. I would most definitely recommend this solihull office.

Tom · 11 March 2022

★★★★★ 5/5

Google

I HAVE DONE BUSINESS WITH NORTHWOOD INC. BOWES MITCHELL ESTATE AGENTS FOR THE LAST 10 YEARS - AND CAN ONLY SAY THAT I HAVE HAD GREAT SERVICE FROM THEM, IF I HAVE A QUERY IT IS ANSWERED IMMEDIATELY, THE TEAM IN BENTON HAVE BEEN MOST EFFICIENT IN EVERY WAY I CAN RECOMMEND THEM HIGHLY.

CYNTHIA · 19 October 2023

★★★★★ 1/5

Trustpilot

Just bought a property and Northwood…

Just bought a property and Northwood were the letting agent so we though we would just go with them to continue rent but they decided to convince my partner and persuade her into a guaranteed rental contract but not telling how much money they would be taking off us. So they currently take quarter of our rental income for doing nothing absolute scam of a company I recommend you find a better letting agent.

Customer · 19 June 2024