Trusted Agent profile · Newcastle Upon Tyne
★★★★★
704 reviews across 2 platforms
172 Benton Road, Benton, Newcastle Upon Tyne, NE7 7UH
Northwood incorporating Bowes Mitchell's office in Newcastle Upon Tyne, at 172 Benton Road, is rated 3.6 out of 5 across 704 reviews on two platforms, including 418 Google reviews rated 4.8.
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Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
1/5
TrustpilotNorthwood in reading
Northwood in reading, offered on a house through them, told lies from the offset. House was advertised with no chain when it actually had a 4 tenants who wouldn’t vacate due to divorce. Lost our buyer because of it all. The estate agent has then gone and put it on again advertised with no chain. Beware the next person!!!
5/5
GoogleExcellent service from Clare and the team. Very friendly, knowledgeable and extremely helpful.PositiveResponsiveness, Quality, Professionalism, Value
Anne thank you for your kind words. We wish the very best for you in the future. Kind regards Bowes Mitchell
1/5
TrustpilotAvoid like a plague. What they do is illegal.
It is advisable to exercise caution when considering tenancy with Northwood Peterborough, as some tenants have reported extensive deductions for minor wear and tear issues. The company's practice of charging tenants for seemingly nominal damages, such as a £10 fee for a broken shower chain, has raised concerns regarding potential illegality and unfair financial practices. These practices may warrant review by the relevant authorities to ensure compliance with tenancy laws and regulations, particularly in matters concerning potential fraud and unjust deductions from tenants.
5/5
GoogleWould definitely recommend. Clare and her team handled my sale with professionalism and some much need humour at a stressful time. 10 out of 10 from me.
1/5
TrustpilotWhen everything breaks, they do nothing
I’ve created an account just to write this review. I have been renting a Northwood property in Manchester for a little over 4 years now and they are absolutely appalling. Their communication is basically non existent and they take (sometimes literally years) to fix maintenance issues. The only way to get them to sort things seems to be threatening them with escalation. In the past, I’ve had to wait 2 months for a washing machine and when this was chased I was told that I would incur a fee because I, “didn’t wait”. When I put them straight they apologised and a washing machine magically appeared. I also had a non working toilet for 2 weeks as they like to cheap out and send their contractor over instead of an actual plumber. This would be somewhat fine but they have 1 contractor across all of Manchester. I am currently trying to get my oven fixed which has been broken for over 2 months. I’ve threatened to take them to court and that’s the only way they’ve sent the contractor over. I’ve sent a stream of over 15 emails and every time there’s always an excuse. They try to word things politely but actions speak louder than words. I get so stressed when things go wrong as I know I’ll be waiting for an eternity to get it sorted and I have to be all over them before they lift a finger. I reported a leak 3 years ago and chased it formally in writing many times and they just don’t care. There’s no out of hours service so if a disaster happens late at night I’m screwed. My ex girlfriend rented a property in Edinburgh from these lot and she lost her deposit despite having the flat professionally cleaned before she left and she is not an untidy person. So I’m bricking it for when I leave, thankfully I’ve kept records of their breach of contract for maintenance issues. Absolutely will be avoiding this awful estate agency again in the future, even if I find a dream flat and it’s ran by them.
5/5
GoogleWe bought and sold through Bowes Mitchell and have nothing but praise for the whole team. From the very start we were well informed on both processes, we had great numbers to view our home and it was effortless when we accepted an offer. When we bought our new home the process was equally as easy. I’ve recommended bowes a number of times and with each recommendation they seem to get a sale. Brilliant estate agent.
Thank you
1/5
TrustpilotTHE worst company I have ever dealt…
THE worst company I have ever dealt with! On top of this at the Eastbourne branch they lied, didnt respect what was agreed, 0 management... etc, the list is long. And the bottom line is: you don't need an agent like this to rent a property anyway, you will end up a lot worse off. It is quicker, easier and cheaper to deal directly between landlords and tenants. This agency only added issues and costs to what it would have been without them. More details: warnings-against-northwood-agents.co.uk
5/5
GoogleAmazing service throughout our two purchases with Northwood Benton - with special mentions to Owen and Clare - the communication and proactiveness has prompted completion time for ourselves and their sellers I would highly recommend using them if you're looking to sell your home anywhere in the North East.
1/5
TrustpilotNightmare company. Avoid at all cost.
Nightmare company. Do not use.. Can’t trust them an inch. Incompetent, cheating, obstructive and zero customer service. We were with them for many years as they acted as my letting’s agent. Then the Torquay office closed due to some fraud. So was “run” from Exeter. This is when the nightmare began.This meant they stopped doing any house inspections, didn’t fix the smoke alarms or faulty mains for over 2 years after were told needed doing. Tried to charge 5-7 times normal cost for any repairs. Then when told we were changing companies, got nasty and openly made up claims, got obstructive, refused to help in any way. We asked each year if rent should be increased. They always said no, would be too much. Then did so behind our back and did not pass on to landlord. This went on a few years until we got other quotes which were much more in tune, cost us a fortune. Similar to their sale estimate, was 40k adrift from reality.
5/5
GoogleClare and Caitlin have both been so helpful and professional with the sale of my late mothers house, from the initial valuation through to completion. They kept us informed with all developments during the process, and were always available to answer any questions we had. They were also very respectful that it was a difficult time for us selling the family home. Highly recommend the Benton team.
5/5
GoogleGood friendly professional guidance and service etc from Claire, Owen and Muno too.
1/5
TrustpilotCustomer service experience
Customer service experience, 0. I have been applying for a house they did not even give me back the answer yet. Lol.Months passed and I already rented another flat somewhere else luckily.
5/5
GoogleReally Happy with everything on our new home. Really great communication throughout, punctual when meeting ourselves at the house to view it. Welcome box was a great little addition and the cider was hugely appreciated after a long day of moving in 🤣 thanks all very friendly and highly recommended …
Haha great! Hope you enjoy your new home 🏡 …
1/5
TrustpilotDeposit thieves!!!
Zero rate for this company! Northwood Sutton/Epsom. They took my deposit and made me pay for it to be placed a in deposit scheme. Now that I have moved they have refused to give me my deposit stating they don't have any rocord of it in any deposit scheme. Luckily I have my receipts but still they have refused to pay me my deposit back. They will be hearing from my Solicitor! Rude staff! Avoid them at all cost!!
5/5
GoogleFantastic service. Reliable, friendly & honest. When we were going through the process of purchasing our house we had fast responses to any queries. The team always made us feel valued especially during such stressful times, in particular a lady called Claire & a gentleman called Michael. If you are looking to sell or buy a property I'd highly recommend Bowes Mitchell Benton.PositiveResponsiveness, Quality, Professionalism, Value
Amir Thank you for taking the time to leave the review. I will pass on your comments to Claire and Michael. I am sure this will put a massive smile on their faces.
5/5
GoogleWe’ve used Bowes Mitchell for tenant and estate agent services and they have provided an excellent service. Claire has gone above and beyond to help us enormously with the sale of our property. She is knowledgeable and always on hand to help. I would recommend their services
hank you so much for your kind words and 5-star review! We are so grateful for your business and your support. We are especially pleased to hear that you have had such a positive experience with Claire and our team at Bowes Mitchell, both as a landlord and as a seller. Claire is a valuable member of our team, and she is known for her dedication to her clients and her commitment to providing excellent customer service. We are glad to hear that Claire has been able to go above and beyond to help you with the sale of your property. We understand that selling a home can be a complex and stressful process, so we are committed to making it as smooth and easy as possible for our clients. We appreciate your feedback, and we will continue to work hard to provide our clients with the best possible service. Thank you again for your kind words and your business. We appreciate your trust and support. Sincerely, Inde
1/5
TrustpilotContacted the stoke on trent branch…
Contacted the stoke on trent branch spoke to Ben long long story short they lied ha sky partner sent all her details and identifications etc just to be told she cannot get the property the person Ben never once responded to our emails this company is straight up liars and scumbags!!!
1/5
TrustpilotAvoid like the plague
These guys are real low rent, Their communications to tennants are borderline passive aggressive and their handling of the end of tenancy left much to be desired. If you are looking to rent a property avoiding this company is a sound move which you will not regret.
2/5
TrustpilotNorthwood Macclesfield
Northwood MacclesfieldI have moved out of a property and had the inspection, they said it was left in good condition and sent minor issues that needed resolving.I agreed to a fee of £45 for an oven clean.They advised they would get a quote for cleaning services for a wipe down on light switches and two skirting boards, a brief wipe of freezer and a door, the work would take no more than half an hour,They went ahead and agreed £45 for a clean.I’m now more than disappointed and I am going through citizens advice. It isn’t about the money, it’s the principle.Unfortunately from what was a good relationship during tenancy to now leaving and requesting a deposit the relationship seems unprofessional and arrogant.I paid my rent a week in advance of the due day without fail every month and left the place immaculate and in better condition then moving in.The garden was not done when I moved and I cleaned this, jet washed it and they took photos as if they had carried out the work. Before I left I got a leaf blower/suction as we live next to a Forrest and I was asked to return to pick up a few leaves. I’m now very disappointed and shocked in the attitude change and the fact they did not allow for me to obtain reasonable cleaning quotes.I received a abrasive manner when questioning the price and I’m not impressed one iota
5/5
GoogleWe would highly recommend Northwood to anyone selling or buying their property. From the beginning, Michael and Clare from Benton branch made us feel at ease. The viewing was a success and we had many offers on the first day! The final sale was much faster than we anticipated!
Thank you so much for this lovely review.
5/5
GoogleExcellent service, nothing too much trouble all staff polote, friendly and professional. Thank you.
5/5
GoogleI would just like to say that Clare and the Staff at Northwood Bowes Mitchell have been absolutely excellent in selling my home extremely quickly and answering all the queries which I had. I would recommend them to anyone who want a Professional Team to sell their property.
Thank you for sharing your wonderful review with us 😊 …
5/5
GoogleBeen working with Caitlin and Clare to purchase our first home. Both have been a pleasure to work with - friendly, professional, reassuring, excellent communication and efficient. The thing that has impressed me most is the personal touch. They are clearly people who are passionate about what they do and put in 110%. If you're wondering whether you should work with them, proceed with confidence.
5/5
GoogleBowes Mitchell Estate Agents in Benton have been fantastic from start to finish. Great photos and sold our house within a few days for more than the asking price. If I'm ever selling again I will use Bowes Mitchell. Thank you to all the Benton Team for your friendly and professional service xPositiveResponsiveness, Quality, Professionalism, Value
Susan Thank you for your amazing review. We wish you all the best for the future. Kindest regards Bowes Mitchell
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Tell us what you need and we'll put you in touch. Northwood incorporating Bowes Mitchell hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Upon Tyne.
