Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHi Clare messner came to value our house she is a credit to her company she has a very professional manner and a very good sense of humour she got the job done sold house keeping us informed all the way all I can say is my experience was a very positive one and everyone that I have spoke to in the Bowes Mitchell company have been excellent
Gary · 16 June 2020
Agent replied · 15 June 2024
Morning Gary as the owner of Bowes Mitchell may I thank you for your compliments and kind words. I will certainly pass these onto Clare & the team.
★★★★★ 5/5
GoogleBeen working with Caitlin and Clare to purchase our first home. Both have been a pleasure to work with - friendly, professional, reassuring, excellent communication and efficient. The thing that has impressed me most is the personal touch. They are clearly people who are passionate about what they do and put in 110%. If you're wondering whether you should work with them, proceed with confidence.
Aaron · 16 May 2024
★★★★★ 1/5
TrustpilotTotal lack of communication
Total lack of communication, constantly given wrong and misleading information.
Avoid at all costs .
The Aberdeen office is a shambles
JAMES · 3 December 2025
★★★★★ 1/5
Trustpilotcustomer service rubbish
Very friendly staff; however, customer service is very poor, do not respond to phone calls. In my opinion, they left the house filthy and unlivable, claiming it was wear and tear. The tenant had wrecked the place. Left holes in wallsCigarette butts in the radiators The gas meter was pulled off the wall and brokenScrewed lock and bolt onto UPVC doorWindow looks brokenSplashes of food on the ceiling The kitchen door is filthy (black), as is the rest of the house Northwood has not attempted to make any of these things right. However, they claim that they paid someone to paint the lounge. They have been robbed. It looks like I will be taking legal action.I expected the Northwood Estate Agency to take action to ensure my property was returned in a livable condition, which they failed to do. I am extremely disappointed with their lack of responsibility and their unwillingness to take ownership of the situation.
Mary · 21 May 2023
★★★★★ 5/5
GoogleWe are selling our home via Bowes Mitchell and have been very happy with the friendly, knowledgable and professional level of service we have received to date. They have gone out of their way to secure a sale and kept us updated throughout the process so far.
Paul · 16 June 2023
Agent replied · 15 June 2024
Paul, thank you for your positive review :)
★★★★★ 5/5
GoogleClare has been amazing! Very prompt with all my questions. Thank you!
Chantelle · 4 August 2024
★★★★★ 5/5
GoogleVery responsive with setting up viewings of the property, and Clare was very helpful, thanks!
Bruce · 8 June 2024
★★★★★ 5/5
GoogleThank you to Claire, Caitlen and Dom for all help in the sale of our property. Would highly recommend this Estate Agents.
Joanne · 17 January 2024
★★★★★ 5/5
GoogleThe staff at Northwood are fantastic, the service is five star from the intial valuation, to the journey of the house sale. Always available to answer any queries. I bought and currenly selling my house with the same team. Thank You Northwood (Bowes Mitchell)
Steve · 20 August 2023
Agent replied · 15 June 2024
Dear [Customer Name],
Thank you so much for your kind words and 5-star review! We are so grateful for your business and your support.
We are especially pleased to hear that you have had such a positive experience with our team at Northwood (Bowes Mitchell), both when buying and selling your home. We strive to provide our clients with the best possible service, and we are glad that we have been able to meet your expectations.
We understand that buying and selling a home can be a complex and stressful process, so we are committed to making it as smooth and easy as possible for our clients. We are glad to hear that our team has been able to support you throughout the process and that you have been happy with the service you have received.
We appreciate your feedback, and we will continue to work hard to provide our clients with the best possible service. Thank you again for your kind words and your business. We appreciate your trust and support.
Sincerely,
Inde
★★★★★ 5/5
GoogleExcellent estate agents , great communication. Really friendly and helpful ☺️
Rosie · 16 February 2026
★★★★★ 5/5
TrustpilotGood for Landlords (in Leeds at least)
I am a landlord, Northwood Leeds have managed my property for the last 4 years. They are the third management company I've used and are by far the best. The tenants they have found me have been good and reliable, and other than replying to emails authorising repair costs and so on it's been a totally hassle free experience.
Steve · 27 July 2024
★★★★★ 5/5
GoogleHave used Bowes Mitchell for years having them manage a let and sale of home.
All the staff at the Four Lane Ends branch are fab, professional yet very helpful and approachable. Always very efficient and keep you updated at all times. Would definatley recommend 100% and will definitely used these guys again!PositiveQuality, Professionalism, Value
Julie · 16 June 2022
Agent replied · 15 June 2024
Julie, many thanks for taking out the time to leave us this fantastic review. It means the world to us to have such positive feedback :)
We wish you all the very best in the future.
Best wishes
Bowes Mitchell
★★★★★ 5/5
GoogleI have rented out my property with Northwood / Bowes Mitchell for the past 12 years and I can honestly say their professionalism and support is unmatched. I would highly Northwood / Bowes Mitchell you will be in safe hands.
Stewart · 19 October 2023
Agent replied · 15 June 2024
Thank you so much for your kind review! We are so grateful for your long-standing business, and we are pleased to hear that you have been consistently impressed with our professionalism and support over the past 12 years.
We take pride in providing our landlords with the best possible service, and we are always working to improve our offerings. Your feedback is very important to us, and we appreciate you taking the time to share your thoughts.
We are especially pleased to hear that you would highly recommend Northwood / Bowes Mitchell to other landlords. We believe that our commitment to excellent customer service and our expertise in the property market make us the ideal choice for landlords who want to rent out their properties quickly and stress-free.
Thank you again for your review and your continued business. We value your feedback and appreciate your support.
★★★★★ 5/5
GoogleA great experience purchasing a flat through Bowes Mitchell. They were always super friendly and helpful, willing to accommodate requests for extra viewings and keeping us up to date. They were very proactive when our first purchase fell through and we were able to find and secure another property through them within 24 hours. All in all, a flawless service!PositiveResponsiveness, Professionalism
Alice · 16 June 2021
Agent replied · 15 June 2024
Thank you for your time in leaving us such a great review! we wish you all the best in the future!
★★★★★ 1/5
TrustpilotTotally unreasonable company
Totally unreasonable company, especially the lady call : Alisha Clarke she was so rude and so unknown what’s happening. I booked to see a flat for rent in Guildford last Monday they booked me in for next week as they said: Haven’t got a key to get earlier. So on Saturday just 2 days before my appointment they cancelled. I did try to speak with the lady in meantime, but she pretended wasn’t her so i call them back again and managed to speak with her. Without any reason she said: Sorry the house is not longer available… When i asked her why didn’t call me earlier she said: I don’t know but the house is not available. Miscommunication with the other staff, really rude a d really unprofessional people. DO NOT RECOMMEND THEM AT ALL !
Asia · 18 February 2023
★★★★★ 5/5
GoogleWhat a fantastic team! They were extremely professional but so warm and friendly and most importantly, kept me up to date - every step of the way! Could not have asked for better support from Clare, one in a million!
Jason · 19 September 2023
Agent replied · 15 June 2024
Thank you so much for your kind words and 5-star review! We are so grateful for your business and your support.
We are especially pleased to hear that you found our team to be professional, warm, friendly, and supportive. We strive to provide our clients with the best possible service, and we are glad that you were happy with the support you received from Clare.
We understand that buying or selling a property can be a stressful and emotional time, so we are committed to keeping our clients informed and up-to-date throughout the entire process. We are glad that you appreciated our communication and that you felt supported every step of the way.
We appreciate your feedback, and we will continue to work hard to provide our clients with the best possible service. Thank you again for your kind words and your business. We appreciate your trust and support.
Sincerely,
Inde
★★★★★ 5/5
GoogleIf I could click on 6 stars I would. All the staff were very professional every step of the way. Michael, who I dealt with, went above and beyond to keep me updated with how everything was progressing every step of they. Thanks for everything, if I ever sell I would 100% use Bowes Mitchell and recommend them to anyone.
Chris · 16 June 2021
Agent replied · 15 June 2024
Hi Chris; boy that's some review, 6 stars out of 5! I'm delighted you were pleased with the service
★★★★★ 1/5
TrustpilotNorthwood manipulates reports
Northwood manipulates reports, ignores evidence, and treats tenants like criminals at checkout, even when the property is left in better condition. Completely untrustworthy. Would never rent from them again.
Shannon · 25 July 2025
★★★★★ 5/5
GoogleBought and sold with Bowes Mitchell in Benton. Our house was sold in two days with plenty of viewings arranged. Always a quick response from Clare who dealt with us from start to completion.
Thank you for helping us purchase our new home.
Ryan · 16 June 2023
Agent replied · 15 June 2024
Thank you for your kind review! 😊 …
★★★★★ 5/5
GoogleI used Northwood Benton office. Very pleased that I did. Excellent helpful staff with special mention for Clare who valued the property and managed a quick sale. No hesitation in giving an all round 5 star rating. Thanks to all staff.
Robert T
Rob · 16 June 2023
Agent replied · 15 June 2024
Thank you for the kind review!
★★★★★ 1/5
TrustpilotNever rent with these!
Never rent with these!I rented a house with my partner. When we moved in, the garden bin was full with non garden rubbish along with 2x fence panels, broken glass and other 2 bins were also full. I told the agent about this and they promised to remove it. They only removed the fence panels. When we moved out, the company tried to take £100 for the bin being full, the door handle coming off and having 2 lightbulbs instead of 3. I told them about the door handle as I was stuck upstairs and there was no fire exit for I had to break the handle off. The bedroom door handle also broke. They are inconsistent and we only got the deposit back because we said we were going to go to the DPS if they didn’t.One lady was very rude to us and told us we had to give the keys back in before 12 on the 10th November otherwise we would be charged an extra day despite me telling them I could drop them off around 2 because I work from 9-6 and only get my break at 2 and my partner works 7-8.Now 2 months after moving out, they are still being a nightmare. They are disputing the council tax despite the fact I have proof of the date I moved out. I’ve gone to the ombudsman. Never go with this company! However if you absolutely have to then photograph and document EVERYTHING! Because they will try to go back on their word.
Caitlin · 4 January 2023
★★★★★ 5/5
GoogleThe lady conducting the viewing was there waiting spot on the time,she was very professional and polite,explained all that I asked,showed me around and allowed me my own time.I was very impressed and am applying for the rental.
Bruce · 19 October 2023
Agent replied · 15 June 2024
Dear Bruce Walker
Thank you so much for your kind review! We are so glad to hear that you were impressed with the viewing experience, and with the professionalism and politeness of our staff member.
We take pride in providing our potential tenants with the best possible experience, and we are always working to improve our services. Your feedback is very important to us, and we appreciate you taking the time to share your thoughts.
We are also pleased to hear that you are applying for the rental property. We wish you the best of luck with your application, and we look forward to the possibility of welcoming you as a new tenant.
Thank you again for your review. We value your feedback and appreciate your business.
★★★★★ 5/5
GoogleDid a great job handling some tricky queries from our buyers in the lead up to selling our house
Travis · 7 November 2025
★★★★★ 1/5
TrustpilotBEWARE NORTHWOOD WIGAN.
BEWARE NORTHWOOD WIGAN.They are vile, rude and unprofessional.They have lied to us from day one, fixtures and fittings were placed to look good but on the day of moving in everything started falling down. We suffered head injuries, black eyes, cuts and bruises. They claimed they knew nothing of any repairs but we have statements from neighbours and contractors saying otherwise. After more than 3 years we are still trying to get repairs completed. We have environmental health, our local MP and the ombudsman involved but still it's impossible to get these people to do their job.Avoid at all costs.
Leanne · 14 December 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
