Northwood incorporating Bowes Mitchell Newcastle Upon Tyne reviews

★★★★★ 1/5

Trustpilot

Northwood Coventry -

Northwood Coventry -BEWARE AND STAY AWAY FROM THIS AGENCY !!!!!!Signed an agreement in February 2022 under guaranteed rent scheme. Till date no information shared about the tenants and tenancy !Requested access to the property for a valuation for remortgage, been told tenants refusing access and therefore they can't do anything ! Was willing to give plenty of notice. Suggested options are - end the contract and start eviction process or pay 1 month's rent and moving cost to the tenants to end the contract !Prior to handing over the property, clearly advised them that it must have to be a single tenancy as per my mortgage provider's terms. Now neighbors raising concerns about possible HMO. Asked clarification, but yet to receive any response !Unprofessional and disrespectful. I am currently going through their internal complaint process. Don't know if anything will change as the director has already said that its my 'lack of understanding and that's not basis to complain'. It's been 3 days since i sent my complaint; no acknowledgement or response yet !I am about to lose my mortgage offer !!Singed up with them seeing good reviews, but now know that their management changed in December 2021 !!

Arun · 7 April 2022

★★★★★ 5/5

Google

Thank you so much to the fantastic team at Northwood Bowes Mitchell Benton. We bought and sold properties with them. They were Excellent, would definitely recommend them they go above and beyond nothing was a problem.

Kath · 16 June 2023

★★★★★ 1/5

Trustpilot

I'm really disappointed about that…

I'm really disappointed about that agency. They start making problems from the beginning. Can't properly take the record of the tenants and make wrong spelling on names, even when they got ID. Really poor respons on costumers needs even when you report maintenance issues. On 2 years living in property they couldn't fix thermostat from the beginning, cannot pick up letters for landlord, instead they only interested of inspection and to cheat you on the end. They try to charge you for some issues which have been reported from the start of letting. When I show them proof of issues then they start explaining the person who was dealing with it is already gone and they didn't have any record. Weird cause I have mine with them on email. Overall could not avoid take money from deposit, cause the really want to take something from tenants so they said - we gonna charge you for curtain poles. Those which wasn't damaged but taken down for cleaning. It was enough to fit them back which I told them. They said is to late because you surrendered keys from home and you need to be charged 60 £ for that pleasure. As a tenant can't recommend this agency but if you decided you need to be prepared they gonna charge you no matter what. One star note in my opinion is too good for them.

Grzegorz · 15 March 2022

★★★★★ 5/5

Google

Our property sale was by no way plan sailing but the professionalism and persistence from Clare and Michael paid off in the end and they got the sale across the line. Can’t thank them enough, I’d not hesitate to use Bowes Mitchell again in the future.PositiveProfessionalism

Paul · 16 June 2022

★★★★★ 1/5

Trustpilot

Hostile from the off, needlessly difficult.

Currently in my search for somewhere to rent in Norwich my only negative experience so far has been with Northwood. Whilst all other agents I've spoken to have been professional, friendly and easy to deal with. Northwood have been the exception. After enquiring about a rented property instead of being made to feel like my enquiry was welcomed, my possible custom appreciated and go through an easy process to sort a viewing.Instead I was given a long email with what read like a series of non-negotiable hostage demands which was immensely overwhelming, the whole tone and structure of the email read as very hostile and cold and like I was being treated with suspicion from the outset. I know COVID hasn't gone away and that procedures should be followed to protect possible tenants and staff but it doesn't need to be rammed down my throat in this way. I get it.Plus you can't make someone feel they are being treated with suspicion just because there may have been incidents with tenants and possible tenants in the past. It instantly made me decide to not go any further with finding out more about the property and sorting a viewing.Whilst all the other agents I've dealt with so far I will be happy to continue dealing with, Northwood I will be avoiding and I suggest other possible tenants do aswell, there are better agents out there that make you feel more welcomed from the start and don't overwhelm and intimidate you from the outset.

James · 7 March 2022

★★★★★ 1/5

Trustpilot

Can’t be trusted at all.

Birmingham office: forced me into breaching my contract by not fixing a broken exterior lock and making my property unsecured and then, at close of tenancy, tried to dock money for black mould around the bath (in an unventilated bathroom). Derby office: did a viewing and then when we said we absolutely wanted it, told us there were two other viewings and they would let us know… never did. How they are still trading never mind award winning is baffling. Avoid at all costs unless you like being mucked around by cowboys.

Andy · 6 March 2022

★★★★★ 1/5

Trustpilot

Worst agents I have ever rented…

Worst agents I have ever rented through, total scam artists, wouldn't touch them with my own barge pole, never mind d anyone else's, refuse to give information out through fear of being caught out as liers , don't touch them you will regret it.

Alan · 21 October 2024

★★★★★ 1/5

Trustpilot

What an absolute disgrace if you just…

What an absolute disgrace if you just happen to live next door to 1 of their tenants who let’s be honest should be vetted god help you . All these people are interested in is taking the benefit money these people take and have no consideration in what problems these people cause to the neighbours in the surrounding houses . If you see a board going up saying Northwood lettings get your house up for sale because once the problems start you will never be able to sell it . I am expecting the usual sorry to hear this message from Northwood lettings please contact us to discuss this well you should have sorted this out before it got to this point .

Jason · 12 February 2022

★★★★★ 1/5

Trustpilot

DO NOT use this company

I would give Northwood one star if I could, they are absolutely diabolical, steer well clear.

Mollie · 28 September 2025

★★★★★ 5/5

Google

We were selling a house in Longbenton and from the first meeting with Clare our experience was superb, she was very pro active and communicative and the house sold very quickly. Excellent service👍 …

Neil · 21 July 2023

★★★★★ 5/5

Google

I had a great experience working with Northwood inc Bowes Mitchell Estate Agents in Benton. They were very professional and quick to respond to any queries or concerns I had. I would highly recommend them!!!

Afshin · 16 June 2023

★★★★★ 5/5

Google

I had 3 estate agents come and value our house.Claire won me over with her bubbly personality and enthusiasm to sell the house .im pleased i chose them as they did a fantastic job. Would deffo recommend them to anyone.

Colin · 7 December 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!

Rented from the Crawley branch for near 3 years, had multiple maintenance issues which werent addressed. Terrible mould issue that we contacted them about over the space of the 3 years and was never resolved. Constant issues with the garden that were again, never resolved. Have finally left the property which was left in a better condition than we received it (was professionally cleaned)and now they are trying to charge for professional cleaning services which there are legally NOT allowed to do anymore under the Tentant Fees Act 2019. Will definitely be disputing and cannot wait to be rid of the viles vultures!

Alice · 11 January 2022

★★★★★ 1/5

Trustpilot

BRIAN DODD from Northwood Shirley…

BRIAN DODD from Northwood Shirley Solihull, absolutely patronising evil vile little man!!!! Do not rent or buy from this company as you will never hear the end of it. They will find any excuse to take your deposit. Give me a section 21 as I am chronically sick and didn’t want people steaming in my house every 5 mins for viewings with extra pressure from Brian’s cronies right before ChristmasAll BRIAN DODD is interested in is money money money. Feeble waste man. I really hope his wife if he has one, don’t come down with my illness and watch his whole life fall in front of his eyes…Thanks for nothing Northwood and Brian Dodd :-)I’m now in a lovely property, I wouldn’t want the house in denaby grove even if I was given it. Potential buyers beware********* Major work needs to happen inside and outside this property

Jodie · 30 November 2021

★★★★★ 5/5

Google

I've dealt with Northwood inc Bowes Mitchell at Four Lane Ends twice now and they couldn't have been more helpful both times. Very enthusiastic and they know their stuff too. I would definitely recommend!

Adrian · 16 June 2023

★★★★★ 5/5

Google

I recently bought a property through Bowes Mitchell/Northwood. They were great throughout the whole process and Jayne & Michael especially were really helpful, making sure the process was going smoothly and kept me up to date with regular communication. Thanks again!PositiveResponsiveness, Professionalism

Antonia · 26 August 2022

★★★★★ 1/5

Trustpilot

Tenants steer clear

Tenants steer clear, this is an estate agent for landlords. I rented a house for 4 years with Northwood Bolton, failed to sort repairs, issued incorrect information on tenancy agreements, raised rent without notifying beforehand, never chased landlord to sort repairs and kiss goodbye to your deposit, they will find a reason to keep it even if you kept and left the property spotless! They won't tell you this on the final home inspection before you leave, they will wait until after you've left and provide innacurate fabricated report. The deposit holding service is a con, they will release it to the agents based on their report and don't fairly look at disputes. Absolute disgusting process for tenants.

R · 22 October 2021

★★★★★ 1/5

Trustpilot

Northwood Bolton let my home go to ruin…

Northwood Bolton let my home go to ruin with tenants that I continuously warned them were dirty and thoughtless people. When I got the house back, it was in a vile state throughout. It is a massive mystery what Northwood was doing for 2 years. Were they visiting and not bothering to red flag the condition to me? Or were they not visiting at all? If the latter, is that a breach of contract? Naturally, COVID was a gift to agents that simpy take the money and don't bother visiting or don't care about what they see when they do visit. COVID lockdown lasted some months on and off, but to let a house get in that condition takes years. They made numerous excuses, such as the tenant not being there for scheduled visits. They are contractually obliged to be there. if not, just go unannounced. The condition report when the keys were handed back was 'unacceptable' throughout. When I mentioned to Northwood that I might take the tenants to court, I was told that I couldn't because the original condition report had been lost!!!! In sum, Northwood took around 1200 pounds over 2 years and it remains unclear to me if they visited once in that time. Just cleaning the house has so far cost around the same. I am left wondering what I paid Northwood the % commission for. Totally unacceptable.

Nawroz · 11 October 2021

★★★★★ 1/5

Trustpilot

Evil vile intrusive company. Pretty much same title as below 👇

Harassed none stop by this company, from the moment I have moved in, until the moment I will leave. As mentioned below, they paint the houses, give it a fresh appeal to the eye. Within a few months of you moving in you can really see what damage the house is in. You dare to complain you will be issued a section 21, just before Christmas with disabilities. Most evil miserable rudest worst agency I ever dealt with. I am a human being, not your pay cheque !!!!! You treat people like a disgrace.

J-s · 11 October 2021

★★★★★ 1/5

Trustpilot

Money grabbing cowboys

Literally the worst agency I have ever used and I lived in three countries, so that's saying something. They don't turn up to check if the inventory matches the reality, they ignore your emails when you complain, only extend your lease by 6 months, so they can bully you into two rent rises a year, even though the landlord knows nothing about it, so they blatantly lie and if you don't agree to pay more they issue you with the eviction notice. If you need to get anything done in the property you need to threaten them you'll report them to the relevant authority, otherwise they ignore you. They share your email address with hundreds of people which is against GDPR, they're late returning your deposit even though they have 10 days to do it. I can go on and on. Avoid like a plague. Not even worth 1 star.

Kate · 5 October 2021

★★★★★ 1/5

Trustpilot

Unfortunately today we was having an…

Unfortunately today we was having an appointment for 2 bedroom house in Crawley (Broadfield), but no one from the letting agency did not come to represent and show the house. My lady called in the office and they said that somebody(agent) must be on the place, but at least nobody did not showed up. Called them a few times more, but did not get an answer anymore. We was waiting for that appointment 2 weeks and we was very excited, but now we are feeling so disappointed and DO NOT RECOMMEND this agency!!!

Plamen · 30 September 2021

★★★★★ 5/5

Google

Northwood Bowes Mitchell supported the purchase of my property and were fantastic from start to finish. The communication was prompt and professional, and the team are great to deal with. Big thank you!

Callum · 16 June 2023

★★★★★ 5/5

Google

Thank you very much Caitlin for dealing gracefully with Mr and Clare for all your hard work and professionalism in dealing with different challenges from start to end in selling my property. I have already referred you to my friend and might just need you again in finding my next new home.

Wendy · 16 April 2024

★★★★★ 5/5

Trustpilot

Cannot thank Shirley for all her help…

Cannot thank Shirley for all her help with rentals. Constant updates and emails. So helpful. Thanks so much Shirley :)

Sandra · 9 March 2023