Trusted Agent profile · Newcastle Upon Tyne
★★★★★
705 reviews across 2 platforms
172 Benton Road, Benton, Newcastle Upon Tyne, NE7 7UH
Northwood incorporating Bowes Mitchell's office in Newcastle Upon Tyne, at 172 Benton Road, is rated 3.6 out of 5 across 705 reviews on two platforms, including 418 Google reviews rated 4.8.
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Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
5/5
GoogleI had a great experience working with Northwood inc Bowes Mitchell Estate Agents in Benton. They were very professional and quick to respond to any queries or concerns I had. I would highly recommend them!!!
Fantastic thank you so much for the recommendation!!
5/5
GoogleExpert knowledge and experience led to a quick sale and any issues dealt with quickly and efficiently. Good lines of communication always kept you up to date with any developments.
So glad we could help!
5/5
GoogleEasy and approachable and very helpful and a smooth tansition to new home. Also got a goodies pack with handy/helpful brochures and essentials. Will certainly recommend to do business with.
Fantastic to hear!
1/5
TrustpilotTakes forever to have issues rectified
Terrible service from Northwood Newcastle - avoid at all costs if renting. Every single time I report an issue with the property it takes a ridiculously long time to have it addressed - never receive updates and the attitude of the staff often borders on rude when all I am looking for is a solution and not to be fobbed off again
1/5
TrustpilotSharing my details to a third party when I no longer even use Northwood!
Not only did I have a terrible experience when I rented from Northwood in 2016-17 (we were forced out of our property due to dangerous black mould that affected my partner who has a serious lung condition yet they had NO empathy and instead charged us an extra month's rent and supported the landlord as he painted over said mould to continue renting the flat - shocking) but 3 years on I am now being contacted by a third party because Northwood have shared my details with them incorrectly saying that I have "recently moved". I haven't lived in a Northwood property for 3 years and my details are being willingly shared to third party companies. Not happy at all! This is a breach of GDPR if you ask me!
5/5
GoogleWe have bought our first house through BM and recieved excellent and professional service through out. Lynn expertly guided us through and kept us updated with every step and the service felt personal as well as professional, couldnt recommend more! Many thanks BMPositiveResponsiveness, Quality, Professionalism
Thank you so much for your kind words
5/5
TrustpilotGreat service from Northwood…
Great service from Northwood Macclesfield branch and especially lettings manager Clare Stockell. Our situation was less than straightforward but Clare guided through the process as smoothly as possible. She was in regular communication with me as well as the landlord, Cheshire East council and other parties, providing updates and reassurance throughout. Would happily recommend Northwood to anyone in the property market
1/5
TrustpilotThis is the icing on top to the year 2020! Do not use!
An experience I will never forget all for the wrong reasons! For David and Jess at Northwood oldham1. Jess and David please refer to your company training guidelines and ensure you have completed all training. You have 0 people skills.2.Ensure you are honest with your tenants as oppose to selling a bag of white lies. 3. Try answering a phone call or even responding to an email sooner than 6 months. 4. Read over the tenancy agreement yourself instead of giving false information.5. Don't be quick to take peoples hard earned money only to dissappear when it comes to returning the holding deposit6. Train staff to deal with tenant queries correctly rather than giving them mixed messages7.Don't only start to reply to emails and phone calls once a tenant goes down the complaint route. 8. When a tenant is frustrated because you haven't fixed a problem that's now 6month old LISTEN and don't speak over them.10. Dont make false promises keep your word 11. David instead of talking down at people over the phone use mannerisms12. Jess maybe learn about about the property you will be showing to potential tenants instead of not knowing a thing about the house. The list could go on!!!!!!!!Terrible terrible agency.Northwood OLDHAM. Would not recommend to anyone!!!!!!13. Jess we still await a response from you!.
5/5
GoogleAll through our dealing with Bowes Mitchell they have carried out their responsibilities with care and diligence, Claire our point of contact has been exceptional throughout.PositiveResponsiveness, Quality, Professionalism, Value
Louis, thank you for taking out the time to leave us such a lovely review. I will pass on your lovely words onto Claire. I wish you the very best in the future. Kindest regards Director Bowes Mitchell
1/5
TrustpilotIf I could give 0 stars I would this…
If I could give 0 stars I would this was by far the worst letting agent I have ever come across in my life we were messed about for weeks to find out today that our property has been given to some one else the lack of communication lack of knowledge and lack of professionalism these people have no idea what they’re doing will definitely never try and get a home with them and will definitely not be recommending them to anyone I’m beyond furious to the way our application has been handled AVOID AVOID AVOID the branch in Aberdeen
1/5
TrustpilotNorthwood Wirral
Northwood Wirral, Avoid avoid avoid my partner called up enquiring about a house to let and to book a viewing due to the pictures being completely inadequate in showing off the house only to be told by the manager that they do not accept viewing unless you apply first but she doesn’t feel we are viewing for the right reasons and us viewing would stop other people “who actually wanted to rent” viewing manager was very rude and abrupt on the phone.How else would you move into a property without viewing it? Baffling.I understand with these uncertain times it must be hard with certain guidelines but a bit of good customer service and friendly attitude may go a long way, considering all of these other reviews I think we dodged a bullet, disgusting.
4/5
TrustpilotMandy was selling a house that we…
Mandy was selling a house that we purchased. She was very friendly and helpful and was genuinely pleased for us when it completed. I would recommend using Northwood :) thank you!
1/5
TrustpilotWhile my experience with the staff at…
While my experience with the staff at the agency was positive, upon leaving it was not, when you move in with them, they get you to sign about 75 photos of the condition of house, while not leaving you copies so that you could review there view of the house, upon leaving, i realised that they had used older photos showing the oven and other areas in the house, i went through cancer treatment while in the house, so didnt have people round or cook a lot, when i left me and my girlfriend, cleaned the house throughout, even buying a profesional oven cleaning kit, they told me they where keeping all the deposit and showed photos of an oven that i didnt get when i moved in, and some scratches on the wall, that my cat had done, easly fixed with some paint, but they decided to charge me £350 to fix this, if you use this company, make sure they give you a copy of the images you sign when you move in, if they havnt got them, go through each image and make sure there correct, i took them to a tribunal with the deposit scheme and won over half my deposit back £290, would not recomend you use them as if they will steal money from someone who was a model tennant ,paying on time every month, out of my savings, while sick, they will steal anyones money.
1/5
TrustpilotDO NOT USE THIS COMPANY
My partner and I attended an Open Day at a rental property at Ashurst Close in Sheffield.We queued with a 5 people all in line waiting to view the property.We were left on the road side with no contact or explanation of how the viewing would be.The representative of Northwood was totally unhelpful, we asked about the utility costs and other details - his reply " he had never seen the property before until today" therefore he had no idea.His name was Naz, he seemed very off hand and not really bothered if we were there or not !!!We had to ask the next procedure as we were interested in applying for the property, reluctantly he gave us an application form.We completed the application form which includes personal details, these were submitted to the office - to this day NO ONE has responded which is now 6 weeks !!! Walking past the office today we saw this has now closed down - Hillsborough !!!!!DO NOT RECOMMEND THIS COMPANY AT ANY PRICE !!!!!!!!!
1/5
TrustpilotToday (21.08.2020 Friday) (16:45) To…
Today (21.08.2020 Friday) (16:45) To CEOMe and my family, had a viewing at M33 2QD at apartment 94B (We came from 8 miles and were very happy to view also my I had to leave my job. And there was Lady outside saying that We can't view (Very racist) and was discriminating against foreigners and children. She also said it was two bedroom and only one person can view. Thanks for understanding (I wouldn't recommend this agency as they are very rude towards people)
5/5
GoogleReally friendly staff and really quick at responding and getting things sorted. I was particularly impressed with the level of detail of the inventory. Thanks for your help.
Thank you 😊 …
5/5
GoogleLindsay and Michael are truly dedicated and guided us through the sale of our property wonderfully. Their local knowledge, care and professionalism is a credit to the company.
:)
1/5
TrustpilotNorthwood worthing
Northwood worthing what a waste of space, they let out a property to me only to find out the flat was unfit to be let out, dodgy electrics, a window that had fallen from frame, a toilet that leaked all over floor after every flush, a shower that leaked downstairs and the final blew, the bathroom floor had fallen threw and to top it off Darren South the landlord would let him self into the flat without promision on several times. Now I've been waiting since April for news on my deposit. Stay well away from Northwoods .
5/5
GoogleExcellent service throughout from start to finish, nothing a problem for Claire and the whole team, and even a nice call after the sale was through to make sure I was ok , much appreciated would highly recommend.
;)
1/5
TrustpilotStay away
wouldn't recommend honestly, they don't mind coming in and out of your place even though you're paying rent and pretty much useless after you get the place.A lot of fake niceness where they're all nice with you in your face then they don't mind back stabbing you at the first chance they get.STAY AWAY.
1/5
Trustpilotdisappointed and pointless
I have never been so disappointed and disgusted with a company, absolutely atrocious behaviour and lack of care, constantly fobbed off with lies and broken communication. Jackie I assume Jaqueline H couldn't be bothered to return calls that she promised, had to call back obviously she was unavailable to answer and never called back even now a week later. if you cannot communicate, then what is the point of your company? I am so very glad I do not use these jokers in business, I wouldn't recommend anybody to its a waste of time, money and stress even now the police and solicitors are involved they seem to have buried their heads well into the ground
1/5
TrustpilotDo not trust them!
I rented a house but was unable to move in due to illness and then Covid-19. On doing a final check of the property (which I still made sure was clean) I was told I would have to pay for an oven and hob clean. When I told them I did not move in, let alone use it, I received an email saying that their original pictures show a 'very shiny oven and hob' then put a 'smiley face' emoji!!! They eventually agreed to release my full deposit, however 2 weeks later I still did not have it. On emailing them they told me the DPS had tried contacting me - which they hadn't. I contacted the DPS and they told me they didn't try to contact me as Northwood Newcastle had not given them any of my contact details!!! I have sorted it now MYSELF!I would never go through this agent again!
5/5
GooglePut our house up for sale through BM in mid August and we had an offer that we accepted within 6 weeks. All the team were very helpful whenever we spoke to them and was always kept informed and up to date. Would definitely recommend Bowes Mitchell👍😄 …
Hello Trevor thank you for you 5 star review and recommendation. 👍 I'm delighted we found you a buyer so quickly & that you were kept updated throughout the process. I have already passed on your compliments to the team. …
1/5
TrustpilotAbsolute crooks
Absolute crooks. I trusted that my son was renting from a reputable company being so far away from home and from his family.They were extremely helpful when it came to moving him to the apartment and taking our money. But when it came to him ending the lease they couldn’t have been more wooden. Claiming faults to the apartment when he’d left which were untrue then subsequently deducting monies from his bond. He was also promised some personal documents to be returned in the post from Northwood... which never arrived then subsequently denied they had them, even though we have emails from them admitting they were in their office. Please don’t do business with this company, they’re absolutely abhorrent.
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