Northwood incorporating Bowes Mitchell Newcastle Upon Tyne reviews

★★★★★ 1/5

Trustpilot

Northwouldn't Preston

Its difficult determining where to begin with this lot. My experience with them has been awful. Its been 10 months since I reported a problem with the boiler causing cold showers with intermittent periods of scalding hot water. Its still not fixed. I reported exterior flashing that had fallen some time ago allowing wasps to nest behind it. Their reply? I have to pay to have the wasps exterminated before they'll repair the flashing. Still not fixed. They've tried to charge me for a vendor's service call simply because they couldn't figure out why the electrics weren't working properly - they figured it must be my fault. Still not fixed. I reported that water was leaking from an outside pipe connected to the boiler. Still not fixed. I reported a leak in an interior water pipe. Miraculously, its been fixed, but they'll likely do nothing about the ugly stain left on the dining room wall or look into potential mold remediation. Based on my experience, a better name for this agency is Northwouldn't.Update: Shortly after posting this review Northwouldn't sent me an eviction notice.

CJ · 20 February 2020

★★★★★ 1/5

Trustpilot

Worst estate agents to ever deal with…

Worst estate agents to ever deal with don’t be fooled by the “guaranteed rent”. Northwood do nothing but collect the rent which you are owed and take a commission. All the hassle of maintaining and managing the property is still left to you exactly the same as it would be if you privately let it your self or were with another agent. It is in fact worse as they are the middle person that just go back and forth between you and the tenant. I urge anyone reading this to AVOID NORTHWOOD AT ANY COSTS!

Rav · 8 February 2020

★★★★★ 1/5

Trustpilot

DO NOT GO WITH THEM

The worst agency I have ever been with. They lie about the flat, the inventory and try to scam me of money at the end. I had to leave the flat after 1 month, thats how bad they are. Also had to call the Citizen Service Bureau about them. Extremely bad services unhelpful and unwilling to take any responsibility of their faults. Not the award winning experience, all lies, DO NOT GO WITH THEM!

Joanna · 5 August 2021

★★★★★ 5/5

Google

Excellent level of service provided by the team at Bowes Mitchell, sold my property within a day of it going on market. Thank you to the team for all the help and guidance given in the buying and selling of my properties.

Peter · 16 June 2021

★★★★★ 5/5

Google

Many Thanks for your excellent customer service when selling my Mams flat. We were kept informed at every step in the process and nothing was an issue to any of the team. We would highly recommend their ‘celebrity’ like service and we are definitely ‘raving fans’.

Michelle · 16 June 2020

★★★★★ 5/5

Google

A lovely team of people to deal with, kept us informed of the progress and promptly answered any queries, we wish solicitors were this efficient.

Cancara · 16 June 2023

★★★★★ 2/5

Google

Hmm not particularly impressed. Emailed two weeks ago to make appointment for viewing a property and someone rang me back with some dates. I said I would check to see what was available to fit around my shifts. I rang them back two days later apologising for the delay but I had to get my shifts changed around and swap some hours to fit it in. I gave them my availability and was told someone would ring me. No one did so I rang them back. I was told they had copied my number down incorrectly. Strange, they had contacted me previously. Any Way I arranged a viewing for the following week. I rang back today (my appointment day) to see if I was to just turn up at the property or would I meet and estate agent as I hadn’t heard anything more from them. To be told the property has been sold as negotiations had been going on all day and my viewing was cancelled although no one had informed me. Not very good customer service. Felt sorry for the girl on the phone who had to tell me. Obviously it wasn’t her fault but the person who ‘forgot’ to ring me and let me know ....... again.. I have changed shifts and swapped work around to fit this in so I’m rather disappointed. Not the best way to win customers over.

Julie · 17 June 2019

★★★★★ 1/5

Google

Incompetent, slow, unreliable. Been Tenants with Bowes Mitchell for nearly 3 years, we are luckily moving out but thats also presented its own problems. From when we moved in they have always been slow in contacting our landlord, to the point where we were without a working shower for 4 months and when we chose to contact our landlord directly he told us that he wasn't aware of the issue and he got it fixed within 48 hours. We have issues with the front door, they refuse to acknowledge or provide us with updated details for our landlord. They seem more concerned with carrying out 6 month checks and worrying about whether the front garden grass is trimmed or not! Bearing in mind that the front garden is more weeds than grass, horribly uneven and they refuse to accept that and blame us for not keeping on top of the garden! Then we come to the most recent issue, they don't seem to want to do viewings for during their office hours and would much prefer making us as tenants carry out the viewings. Which would be fine if they informed us of any changes in veiwing appointments! But suprise suprise they don't tell us and then blame us for not receiving a voicemail! I gave them my email address instead, was promised I would get an email about viewing appointments, and yet again they haven't bothered emailing. Be glad to be rid of them!

Claire · 17 June 2019

★★★★★ 2/5

Trustpilot

Northwood UK letting agents

I have been a landlord who rents through Northwood in York. I am fair minded to tenants, and generally try to keep them happy,which means that I pay for repairs and upkeep, until a ridiculous situation occurred.I was asked to provide new carpets, and found that the tenants had had dogs in the house for 2 years. Northwood did not inform me of this, they pocketed the money for themselves that pet owning rentals entail. I rang them, and found Northwood had increased rentals to clients over 5 years, whilst not informing me either of rent increases nor of the presence of dogs in my house.I had a rent guarantee agreement with them, which I renewed every year from 2010 to 2013, but after this a new manager appeared and I was sent no information whatsoever for 5 years about anything, until I started to investigate them. Northwood kept me on a low rental whilst charging tenants more and more, and did not pass on any increases to me. Thus the tenants suffered also, as I would have replaced the carpets for them were I to obtain a reasonable share of the rent. Their rent guarantee scheme says they take 25% of the rent in order to cover their costs when a period of no rent comes about, whether due to the house being empty or a tenant refusing to pay. In the final 3 years of the rental, Northwood were paying me as landlord £465 p.c.m whilst charging the tenants £700 p.c.m.,which means they were grabbing £235 p.c.m , which amounts to 33.6 % for themselves.The woman on the switchboard who dealt with my property was friendly and helpful,I can't criticize her, but I would say be careful of Northwood's rental guarantee scheme, as you may be charged a lot more than you wanted. Northwood also charge half a month's rent for ''renewal'',even when the same tenants are in there from one rental year to the next.

Davy · 30 May 2019

★★★★★ 5/5

Trustpilot

First-Class Communication and Real Results

Northwood UK (Benton) inc Bowes Mitchell

Danielle · 18 September 2025

★★★★★ 2/5

Trustpilot

WARNING! CYA!

WARNING!Aberdeen.Despite a great few years with them, upon leaving, they are attempting to take money from our deposit for issues that not only did we not cause, that are not in the exit itinerary but is believed to be caused by their own workmen while property in their possession. Tying to hold previous tenants liable for damage they cause despite exit video evidence to the contrary.

Stephen · 21 July 2022

★★★★★ 1/5

Trustpilot

So unprofessional and dangerous for health

Damp and mould issues never dealt with! They just painted over mould with paint before we moved in and charged us over £300 for wear and tear when we left.We had no heating for almost a year including winter 2020.Every issue was always answered with ‘but everything is slowed down due to COVID (we were having issues before the pandemic began). Staff sound lovely but will send you passive aggressive emails when you complain.

Jessica · 8 April 2021

★★★★★ 5/5

Google

After initially signing up to another local estate agent and the house sitting on the market for a number of months, Bowes Mitchell were knowledgeable, helpful and ultimately sold the house within a week. Excellent service and would highly recommend.PositiveProfessionalism, Value

Sam · 16 June 2021

★★★★★ 5/5

Google

Amazing service from Emma at the four lane ends branch. Fabulous customer service made me feel at ease and informed through whole process. ⭐️⭐️⭐️⭐️⭐️PositiveProfessionalism

Kate · 16 June 2023

★★★★★ 5/5

Trustpilot

Helping us sell and move

The lees office are helping us buy a new house and sell our own, and they have been absolutely amazing. Emma Owen and David Yates have been extremely helpful and very knowledgeable on all aspects of the buy and sell, and both very responsive to all communications. Would highly recommend this office and the staff there and would definitely use them again if ever needed. Thanks Northwood Lees!

Holly · 15 March 2022

★★★★★ 5/5

Google

Great service from all the team at Benton Rd , used Bowes Mitchell for over 20yrs and wouldn’t go with anyone else.They are very professional but also friendly. Keep up the amazing work xPositiveProfessionalism

Wendy · 16 June 2022

★★★★★ 5/5

Google

We had a terrible experience with an online company and decided to try a local estate agent. Choosing Bowes Mitchell Benton . Michael and Claire came the same day as we going on holiday the next day. They gave me so much hope and I knew by her bubbley personality that she was right for the job. Right from the start I knew they were doing there best for us. Even once the house sold we could contact Janice or Lynn for updates . We never felt like pests or having silly questions. We have moved out of the area but any friends will get them with a 100% recommendations

John · 27 August 2018

★★★★★ 1/5

Trustpilot

Northwoods are totally useless!!!!

Absolutely useless letting agents!!!!!Just want to take your money but very poor customer service. Get you in so fast you can't find out what is wrong with the house and that the house hasn't even got a TV aerial or washing line and you are expected to install it yourself out of your own pocket.We even had to pay extra deposit for our tortoise who weighed 150g who never left his inside rabbit cage, did they think he was going to destroy the house???????Upon leaving they expected us to be at their beck and call to show people around. The landlady wanted the carpets to be professionally cleaned and house to painted and cleaned, this all costed us nearly half of our deposit and looked better than when we moved in.Northwoods called us to tell us that we had mail and a few days earlier I had arranged for redirection of post. They told me they would pop it back in the post. After calling serveral times found out they had witten on all mail 'Return to Sender' and all of the mail has returned to the orginal sender and not to us!!!! They are very incompetent and I would never use their services again if I needed to use them.

Just · 30 June 2018

★★★★★ 5/5

Google

We had a terrible experience with an online company and decided to try a local estate agent. Choosing Bowes Mitchell Benton . Michael and Claire came the same day as we going on holiday the next day. They gave me so much hope and I knew by her bubbley personality that she was right for the job. Right from the start I knew they were doing there best for us. Even once the house sold we could contact Janice or Lynn for updates . We never felt like pests or having silly questions. We have moved out of the area but any friends will get them with a 100% recommendations

Susan · 17 June 2018

★★★★★ 5/5

Trustpilot

This estate agents are very efficient…

This estate agents are very efficient worked with us very closely i would highly recommend to any person who wish to sell there property Alison and Tony Youmans

Ali · 10 December 2024

★★★★★ 1/5

Trustpilot

“We will contact the landlord”, “We will chase the landlord” PRESTON, LANCASHIRE

NORTHWOOD PRESTON, LANCASHIRE.Flexible viewings, very responsive to all marketing enquiries, and prompt communication. Once you have signed on the dotted line and stepped over the threshold then that’s where it ends. Poor communication and relationships with both tenants and landlords alike. If you are lucky enough to have a landlord that actually cares then things will get done through direct communication. It says a lot when the landlord would rather cut out the middle man and ensure that everyone is happy and safe. Surely this defeats the object of a managed service? Hey, what do I know? After all, we were just merely tenants.Northwood are all take and no give. They are all over you and straight on the phone when they need your help with something. When the shoe is on the other foot they will happily leave you hanging. After many years my advice to tenants and landlords alike would be to get out and stay out!!

A*****20 · 30 April 2018

★★★★★ 5/5

Google

Clare,Caitlan and all of Northwood have been the best estate agent ever, such a pleasure thanks do much 5 stars deserved 100% satisfaction

George · 16 June 2023

★★★★★ 5/5

Google

Helpful, friendly staff, excellent communication. I have both bought through the sales team, and worked with the staff for rental market, they area smashing bunch and nothing is too much trouble. Highly recommended.

Lynne · 16 June 2022

★★★★★ 5/5

Google

Claire and Michael have been superb from start to finish. Great communication throughout the whole selling process. Definitely would recommend Bowes Mitchell to anyone considering selling. Thank you for all your help.PositiveResponsiveness, Professionalism

Alexander · 16 June 2022