Northwood incorporating Bowes Mitchell Newcastle Upon Tyne reviews

★★★★★ 1/5

Trustpilot

ZERO STARS!!!

ZERO STARS!!!! Being told you can't view/ rent a property because you don't work FT, despite the fact you have over £50k in the bank, can prove your salary with payslips and bank statements and offer to pay 6mnths rent upfront!I'm fortunate enough to be able to not work all the time and as a high earner l'm being penalised/ discriminated against!Absolute pathetic, as was the repeating of" can't arrange a viewing" over and over again from the staff member!Ask you're bloody Landlord if they'd like 6 mnths rent upfront ( accompanied by the evidence of income/ financial stability to back it up)Discrimination as it's core!

Steve · 23 November 2022

★★★★★ 1/5

Trustpilot

WARNING **Do Not Use These Scammers**

WARNING ***Do Not Use These Unscrupulous Agents***I urge anybody considering using Northwood to run a mile!!I rented with Northwood for nearly 6 years. Throughout the tenancy they were completely incompetent. Terrible communication, not fixing and resolving repairs in a reasonable timeframe or not at all, and just unprofessional in all aspects of a letting agent.I decorated the property we rented myself to a high standard, because they were unwilling (see above). I spent my money and time doing this. When we moved into the property it was absolutely filthy.The landlord decided to sell the property this year (Probably because we had decorated it and it looked so nice). Luckily enough we were buying our first property anyway.When we vacated the property, we made sure to leave it in good condition throughout, however, Northwood tried to take 95% of our deposit for unjustifiable reasons. Thankfully our money was protected by the DPS and luckily they went with the FACTS and evidence I provided and not Northwoods erroneous and incompetent effort to steal our money.So please, trust me when I say, avoid these swindlers, there are far more capable letting agents out there.

Luke · 7 November 2022

★★★★★ 5/5

Google

I can wholeheartedly recommend Northwood if you’re planning on selling your house. They’ve sold a couple of houses for me over the years and always very quickly and efficiently at a very reasonable price. Claire and Caitlin take care of everything for you and provide sound and realistic advice on what you can expect to achieve and in what timeframe.

Ben · 16 April 2024

★★★★★ 1/5

Trustpilot

Not trustworthy

Gor tricked into a contract extension by these crooks. Stay away.

Gel · 5 January 2026

★★★★★ 1/5

Trustpilot

NORTHWOOD OF BOLTON need investigating

Northwood of Bolton connected to millermetcalf , i purchased a very upmarket property as an investment many years ago from MILLERMETCALF who thensold on my details without my knowledge or consent to NORTHWOOD OF BOLTON meaning they were in breach of contract not to mention the data protection act ie all my personal and bank details included when i was finally allowed to take possesion of my property after 1o years i was shocked to find they had made multiple structural changes to the bulding and qite a bit of damage and theft , i contacted gm police who were brilliant they gave me a crime number for malicious damage wich is now being dealt with by my insurance , thease to groups were only paying me half of the income i should have been paid and probably not even that and iam quite sure this has happened to multiple people to gain extra monies and or get premium properties way below their true market value , and for thease people to be allow to extort money in this manner is lunacy! WOULD ANYBODY WHO SUFFERED THIS TYPE OF ACTIVITY PLEASE GET IN TOUCH 07970619755 AS THEY MUST BE STOPPED

R · 19 October 2022

★★★★★ 1/5

Trustpilot

If I could give minus 5 stars I would

If I could give minus 5 stars I would, I’ve never met such a cowboy estate agents in my life. I arranged for change payment date and got locked out of my email as people do forget passwords when you get a new phone… the company then failed to alert me there was an outstanding balance and instead issued me with an eviction notice right before Christmas. P1ss poor communication and blatantly ignoring several basic maintenance requests for example having a safe boiler and walls that don’t leak! Oh and by the way you won’t even get a name of your landlord nevermind a face to go with it.

Callum · 6 October 2022

★★★★★ 5/5

Google

What brilliant service and I cannot praise the service from Lynne too highly. She is a star. I have downsized my portfolio in Newcastle and have sold 3 properties in the last 12 months, each through Bowes Mitchell. All sales have gone so smoothly and the service I have received has been impeccable. Bowes Mitchell comes with my highest recommendation. Richard

Richard · 16 June 2020

★★★★★ 1/5

Trustpilot

Sutton - this office needs to be shut down

This office needs to be shut down. I entrusted them with some properties and as soon as the contract is signed then all they do is take comission and have no idea how to manage anything. They are a complete waste of time. They put in very bad tenants who ruined the place and just said "claim on your own insurance" upon check out when the whole flat was trashed beyond belief. All they do is send emails spilling bad news and taking no responsibility for lack of their own capabilities. When the check out comes around they rip you off by not returning the security depost. APPALLING - HOPELESS - INCOMPETENT

Dave · 29 September 2022

★★★★★ 1/5

Trustpilot

The worse experience ever had in my…

The worse experience ever had in my life with northwood Watford estate agent when I went for the flat viewing .Very rude ,vulgar,she hardly speak English ,never reply to email after viewing ,not professional..etc.I will never contact them again even they will offer me free house .

FRAUD · 6 November 2024

★★★★★ 5/5

Google

Fantastic service and very friendly staff. Always kept me up-to-date throughout the sale processes. Always able to answer any questions I had during the sale. This allowed the sale to go through fast and smooth. I would recommend Bowes at four lane ends benton 100%.PositiveResponsiveness, Quality, Professionalism, Value

Scott · 26 August 2022

★★★★★ 5/5

Trustpilot

Excellent customer services

My experience from beginning to completing the renting of my property has been excellent.Communication was great and everything was explained to me & my husband in detail. After care service has been excellent always listening & giving us an option, which has left us & tenants feeling happy. Will definitely recommend this estate agents at all times who also achieve in getting a good rental for what your property is worth!

Raakhee · 23 June 2023

★★★★★ 5/5

Google

I've used Bowes Mitchell for buying and selling numerous properties over the past 10 years, they always provide a good friendly service and always on hand to answer any questions and help where they can. Wouldn't use anyone else.

Claire · 16 June 2023

★★★★★ 5/5

Google

Dear Clare I would like to take this opportunity to express my sincere gratitude to you and the Northwood Benton team for your outstanding service in helping me in purchasing a house.Your help and support have been extremely helpful to me throughout the process.I will continue to use your services and recommend Northwood Benton to friends and Family.

Annapurna · 16 April 2024

★★★★★ 4/5

Trustpilot

Falkirk Branch: Phenomenal

FALKIRK BRANCH - phenomenal customer service. Consistently kind. Always happy to support. Quickly handle issues & get the job done. Feel valued as a tenant. The most extensive inventory I've seen by any letting agents, and happy for you to edit & add until satisfied to sign. Whole team consistently worked on my behalf everyday when Scottish Power left me without power for 7 days. The Falkirk Team were persistent, their communication regular and their proactive positive attitudes made a massive difference. Complaints with carpets were handled with respect and made a priority - multiple tradesmen booked for a quote. New carpets ordered and fitted quickly (new lease of life in the flat).

Beth · 28 July 2022

★★★★★ 1/5

Trustpilot

I have no doubt that this company needs…

I have no doubt that this company needs to close. I suffered so many Rude, patronising and unreasonable comments. They are not professionals but torally unreliable ...do not use them at all. The government gave too much power to landlords. Enough is enough!

Frederique · 4 July 2020

★★★★★ 5/5

Google

clare and michael are truly the best esate agents in the uk straight talking amazing efficient bringing many years of experience to enabale the sales to complete smoothly i have used most other agents in the north east and bowes mitchell are truely number 1PositiveResponsiveness, Quality, Professionalism, Value

JMD · 16 June 2022

★★★★★ 5/5

Google

The brilliant people at BM Benton (special shout-out to Clare) sell dreams, not houses. Without them we'd never have thought outside the box - and our comfort zone - to find the property we've just purchased. The home we previously bought through them wasn't even for sale at the time - Now That's What I Call Service #2!

Ann · 16 June 2020

★★★★★ 5/5

Google

I must say, I had an amaaaaazing experience with them! Thru ups and downs, they were there and fixed every single problem and made the entire experience much smoother! I really have nothing negative to say 👍🏼👍🏼 Definitely recommend them to whoever is looking to buy houses in Newcastle x Thank you so much Bowes Mitchell!!PositiveResponsiveness, Professionalism

Miguel · 26 August 2020

★★★★★ 5/5

Google

Just a quick note to say how impressed and pleased I am with the service of Northwood was really helped with getting us through a very longwinded and frustrating process. Communication in particularly was great, Highly recommended!

Gary · 16 June 2023

★★★★★ 1/5

Trustpilot

Northwood UK

Landlords please never trust this agent any branches in UK. they will never pay your rent on time and you have to beg for your money like a beggar. They told me to go to Ombudsman when I complaint about rent areas.

Landlord · 8 December 2024

★★★★★ 1/5

Google

Had a property up with these people , after a few weeks with no viewings asked the question why ? To be told they hadn't listed it ( forgot ) to make matters worse they had lost the keys and fob to get into the building.Stay clear

Rob · 16 June 2022

★★★★★ 5/5

Google

BM assisted me in finding tenants for my flat in Benton 3 years ago then handled it's sale this year. They have been very helpful and supportive through both processes and go the extra mile to make things happen. I can recommend them without hesitation.PositiveResponsiveness, Professionalism, Value

Andrew · 16 June 2022

★★★★★ 1/5

Trustpilot

When the scam reach the sky

Dear People,please be aware of this:I rated Northwood Ipswich but probably it is common problem for all other their brunches. The real rating level is here on Trustpilot becasue they can't pay them to create fake reviews.Maybe they are racist and they don't like other nations or maybe they are perfect in scamming. They are using the platform Trustist where people are writing paid reviews. Be careful renting house from them. Their standard as they confirm: bathroom shower tap replacement - 5-6 months, bathroom fan replacement - 3-4 months, kitchen tap replacement - 5-6 months or more, fence replacement - 4-6 months. They inform these are not important things for them and you need to wait in queue. If you need a help ask independent lawyer or solicitor.

Michael · 12 April 2022

★★★★★ 1/5

Trustpilot

Northwood Coventry -

Northwood Coventry -BEWARE AND STAY AWAY FROM THIS AGENCY !!!!!!Signed an agreement in February 2022 under guaranteed rent scheme. Till date no information shared about the tenants and tenancy !Requested access to the property for a valuation for remortgage, been told tenants refusing access and therefore they can't do anything ! Was willing to give plenty of notice. Suggested options are - end the contract and start eviction process or pay 1 month's rent and moving cost to the tenants to end the contract !Prior to handing over the property, clearly advised them that it must have to be a single tenancy as per my mortgage provider's terms. Now neighbors raising concerns about possible HMO. Asked clarification, but yet to receive any response !Unprofessional and disrespectful. I am currently going through their internal complaint process. Don't know if anything will change as the director has already said that its my 'lack of understanding and that's not basis to complain'. It's been 3 days since i sent my complaint; no acknowledgement or response yet !I am about to lose my mortgage offer !!Singed up with them seeing good reviews, but now know that their management changed in December 2021 !!

Arun · 7 April 2022