Northwood incorporating Bowes Mitchell Newcastle Upon Tyne reviews

★★★★★ 1/5

Trustpilot

Like many people that have left…

Like many people that have left reviews, I have experienced a complete lack of care by the Northwood Reading branch, for the tenant and an unwillingness to respond or maintain the apartment. I viewed an apartment and started pointed out things like cracks in walls that I wanted repaired. I am not looking for perfection, but I do have standards.The agent said yes of course and then sent an inventory that didn't include all the faults that I found. When I moved in nothing had been done at all so like many people on here I am worried that I will not get my full deposit back. I have taken pictures and submitted them to the agent and inventory clerk, but they are ignoring them and not responding. To list but a few, bedroom 1 door does not close properly, holes in the wall from pictures being hung up not being filled properly, gaps in the wooden flooring, cracks in walls around doorframes, oven hob with such thick baked on crap its disgusting (the inventory stated that it was good !!!!) and much more. The radiator in the second bedroom does not come on at all, I have bled it, turned on the valves and no heat.I have left messages for the Reading branch and get no replies. They are great at selling but aftercare is appalling. This seems a common issue with Northwood and I could not recommend them.

Darron · 23 February 2024

★★★★★ 1/5

Trustpilot

lack of communication

very disappointed with the lack of communication out of Ipswich . Have emailed the office and said the same as above and no response no call nothing. Its just not good enough.

Lisa · 1 December 2025

★★★★★ 5/5

Trustpilot

Extremely knowledgeable about the market, excellent sales manner and nothing too much trouble.

David Yates and Emma Owen in the Lee's office were simply terrific. Nothing was too much trouble for Emma and David was very knowledgeable about the market and superb at showing the apartment - according to one client he was "the best I have ever come across". Thanks to you both. David and Hilary

Hilary · 15 March 2022

★★★★★ 5/5

Google

Clare and team were extremely enthusiastic and found my buyer very quickly. Thank you for a professional and effective service.

Mitch · 16 June 2022

★★★★★ 5/5

Google

The Northwood Benton Team has been amazing throughout the process of purchasing our new home. Professional, helpful and very efficient. Special thanks to Clare and Caitlin :)

Jana · 16 May 2024

★★★★★ 1/5

Trustpilot

Somewhat lacking

This letting agent leaves a lot to be desired. Zero support for tenants, acting solely as sales agents in the interests of the landlords, despite their obligation to provide clarity for tenants about what they're signing up to. My nightmare began with the tenancy agreement arriving just one week before I moved in, forcing me to sign a "Deed of Surrender" (I was led to believe it was a 12-month new contract via the existing flatmate who had gotten his information from the agent). When I raised concerns, the agent admitted it was a bad deal to take on responsibility for anything that had gone on with a prior flatmate, but offered no alternatives. Emails in one thread are typically answered by different agents, and phone calls vanish into an off-site messaging black hole. Even after I moved out, getting my deposit back was irregular. After a second email asking when it would be returned, I was told it should've been returned via the new flatmate (a stranger!), who didn't even have my account details. This is not standard practice, it's a recipe for disaster! How are you supposed to enforce getting your deposit back from a new tenant if they dispute they already sent it? If you pay your deposit into a Govt. Protection Scheme via an agent, it should be returned that way. Instead, this agent feels it is "problematic" to treat me as an individual tenant with my own rights and so prefers to wash their hands of it. The new flatmate is left feeling the same. UK law doesn't help flatmates moving in with existing tenants under one umbrella agreement, but the treatment I experienced felt demoralising. It was my first time in such an arrangement and an agent knowing this should provide support. If you value clear communication, tenant support and basic professionalism, avoid this agency and avoid joint letting agreements.

Kate · 30 January 2024

★★★★★ 5/5

Trustpilot

Superb

Dealt with Joanne and Ruth in the West Derby branch. Ruth had been amazing and dealing with her kept my stress levels low. What I thought she couldn’t help me any further Ruth never gave up and did it successfully to help me chase things up to help me complete my sale.Thank you so much

Michael · 10 December 2021

★★★★★ 1/5

Trustpilot

If I could give no stars I would

If I could give no stars I would. Do not, I repeat do not, ever use this company to let a property with either as an owner or as a tenant. They are thieves, take money each month and do nothing to earn it. We were stuck with them as had the same tenant for over 11 years, luckily our tenant was great. She hated them with a vengeance as did we because they were so useless. Sadly our tenant died a few weeks ago. Northwood Wigan have now plumbed the depths by not returning owed monies to our former tenants grieving family. They had the gall to tell them it was us witholding the money. I cannot express strongly enough how awful this company is. How anyone can work for them is beyond me.

Jude · 29 January 2024

★★★★★ 5/5

Google

Thank you Clare, excellent job as always. 100% recommend!

J · 16 June 2023

★★★★★ 5/5

Google

From start to finish excellent service, Clare has gone above and beyond. Have used for years and would never use anyone else.

Dorothy · 16 February 2026

★★★★★ 5/5

Google

After being quoted over double the price by Pattinson's I didn't know what to expect when I signed with Bowes Mitchell. I shouldnt have worried everybody from Craig in the office to Clair in the field have been fantastic. It only took them 3 days to find a buyer and beat the asking price. Cheap, professional and efficient what more could you ask for?PositiveResponsiveness, Quality, Professionalism, Value

David · 16 June 2022

★★★★★ 1/5

Trustpilot

If I could leave no stars I would

If I could leave no stars I would! The Doncaster branch has been nothing but incompetent as a letting agent! This appauling service has been going on for several years. The staff don’t care about the tenants or the landlords they are supposed to be acting on behalf of. If you use this company with its inept and careless staff you are certain to have nothing but problems which you are paying the privilege for. You have been warned!

Nicole · 12 February 2024

★★★★★ 5/5

Google

Dear Clare and Caitlin, I would like to take this opportunity to express my sincere gratitude to you and the Northwood Newcastle team for your outstanding service in helping me sell and purchase a house. From the moment I decided to use Northwood Newcastle, I recognised the professional and trustworthy personnel and the exceptional service I would receive. Your help and support have been invaluable to me throughout the process, and I was pleased to receive such an excellent deal on the sale and purchase of my properties. I will continue to use your services and recommend Northwood Newcastle to family and friends. Once again, thank you for all your hard work and dedication. Yours sincerely, William

William · 17 January 2024

★★★★★ 1/5

Trustpilot

Most incompetent letting agency.

This is the worst and the most incompetent letting agency. My property manager is off 70% of the month. And the days she is in she only responds by saying leave it upto me. And that’s all.. the issue is left with her and she doesn’t do anything about it. None of the employees would get back to you even after promising a call back including the managers. They simply don’t care what the tenant is going through.

Ifra · 28 February 2024

★★★★★ 1/5

Trustpilot

Bad customer service and incompetent

Bad customer service and incompetent - their rental properties are overpriced (obviously). I was paying £750 a month (now being let for £870) to stay at 97 South Gyle Gardens in Edinburgh. The building was more like a drafty caravan and it has a really bad damp problem. It also has rats which chew the waste pipe of the toilet which floods your bathroom creating more smell and damp.. The damp smell ruins all your clothes and belongings as it is near impossible to get rid.The staff are 'mostly' very arrogant useless pepole.Having to deal with the incompetent estate agents and staying in that property was genuinely the worst experience of my life.Please advise avoid at all costs.

Robert · 3 January 2024

★★★★★ 1/5

Trustpilot

Do not use this company- they are utter…

Do not use this company- they are utter liars. 'You get your rental income on the same day of the month, no matter what, meaning that you know what to expect.'- You absolutely do not. Only once have we received our income on time without having to chase. They have small print terms and conditions stating it can take up to 14 days. 'We hold regular property inspections and manage all maintenance queries'-Luckily we have wonderful tenants in our property. Having said this, this was luck. Northwood didn't even tell us who the tenants were before they moved in. We had no idea until we popped over to deliver a card. However, they have informed us that Northwood have not been to inspect the property once (they have been in there almost a year). We deal with all problems ourselves and will be getting rid of Northwood after a year.

Emma's · 3 January 2024

★★★★★ 5/5

Google

I have just sold my property through bowes Mitchell in Longbenton. Claire and Michael were great with is throught the process and I would definitely recommend them for any future sales/purchases.

Matty · 17 June 2019

★★★★★ 5/5

Google

As someone who has bought and sold property over a number of years in this area, I have on a number of occasions used Bowes Mitchell, I have always found Clare, Michael, and the team a pleasure to deal with, every effort is made buy the team to make the buying/selling experience as stress free as possible. I would highly reccomend Bowes Mitchell as a first class estate agents.PositiveProfessionalism

William · 10 January 2022

★★★★★ 1/5

Trustpilot

Rude, unprofessional, hideous - never work with them

Words fail me in trying to explain how horrifically terrible this company are. I've dealt with the Cheltenham branch for 3 and a bit years and unfortunately had no choice but to stay with them as the flat I was renting off them was perfect for me. I would like to say that this comment includes all staff members except for Holly and Julie who were an absolute delight whenever our paths crossed. I dealt with one person in particular, Lisa. An extremely unhelpful, unprofessional, rude woman. I won't go on and on because it's clear I have had a horrendous experience with the company but one incidence really feels like it needs to be shared. Our immersion heater broke in November one year so i called Northwood and explained the situation, they promptly got an electrician round to check if that was the issue but it wasn't so a plumber came round and it turned out they needed to replace a piece but the immersion heater in the flat is from a company that doesn't exist anymore so they need to have a bespoke piece made by another manufacturer to put into the boiler. The flat I was in had no central heating, single glazed windows and no hot water ... for 6 weeks! I was assured I would be kept in the loop but not once did I receive a call with an update on the whereabouts of this piece for the immersion heater. When I called after 5 weeks of no hot water and no central heating in a freezing cold flat I was told, and I quote, that I was being unreasonable and if i didn't stop asking about when the heating/hot water would be fixed then the landlord was prepared to serve notice. You might think that in this situation they would think about the fact the rent had never been late and always in full and on the day requiredor that the flat was beautifully maintained and was complemented on how well it was kept in every inspection but no, asking about an immersion heater part is just one step too far!Absolutely delightful service, really felt like I had someone on my side when things felt pretty terrible! Of course that is complete sarcasm, I've never had such horrendous service from a company. Could not recommend less. Hope they get shut down.

Ella · 20 December 2023

★★★★★ 5/5

Google

Fantastic service from the start until the finished. Claire and her team were wonderful

Gary · 12 November 2024

★★★★★ 1/5

Trustpilot

Northwood sent a employee to take…

Northwood sent a employee to take pictures of number 16. The man sat in his car for an hr staring at me, a tennant of 11 wellington walk..then after an hour, he got out and tuck pictures of the vacant property, and said "I don't have to tell you anything!" And left.Verry blunt employees. This in turn sparked my anxiety

Joanne · 6 December 2024

★★★★★ 5/5

Google

We had a great experience dealing with Northwood in particular Clare. She was fantastic throughout the entire process and we wouldn't hesitate to recommend.

Liam · 16 May 2024

★★★★★ 5/5

Google

I have had the pleasure of knowing this company and can not praise them enough everything I have asked for they have done super quick very professional and very pleasant to work with thank you very much to Claire and kaitlan if I have pronounced that right a cracking bunch of people

Crazy · 20 August 2023

★★★★★ 5/5

Google

I have used Bowes Mitchell for several years as a landlord and more recently as a seller. The management of the property was excellent with regular updates and the sourcing of good tenants. The sales process was professionally handled by the team, I would absolutely recommend and use Bowes Mitchell again. Thanks

Rouven · 20 August 2023