Northwood incorporating Bowes Mitchell Newcastle Upon Tyne reviews

★★★★★ 5/5

Trustpilot

Northwood Wigan

Northwood Wigan - faultless!I have been with Northwood renting out a property for several years and have had nothing but positive experiences. I have found all the staff at the Wigan branch professional, knowledgeable, helpful and extremely patient.I also used Northwood when selling my house recently and again , I could not be happier with the service I received. Special mention to Shannon who worked tirelessly day after day , week after week to ensure the sale went through as smoothly as possibly . Shannon is exceptional at her job , she would be a real asset to any team and is certainly one to Northwood !I cannot recommend Northwood (Wigan) highly enough to anyone looking to sell / buy / rent etc . You will not be disappointed, you are definitely in safe hands !Thank you all at Northwood!

Footymad · 22 February 2023

★★★★★ 5/5

Google

Very friendly yet professional service and it didn't seem like they needed to dig through any files to know about our purchase updates as they were right on top of things. Clare and Michael were very approachable and conscientious during the purchase process acting on behalf of their client. I'll surely recommend them.PositiveResponsiveness, Professionalism

Oladeinde · 16 June 2022

★★★★★ 1/5

Trustpilot

BEWARE!

BEWARE! I strongly encourage you to do not to rent from them unless you want to have a massive headache during and after the tenancy period. They will do everything in their power to make sure they can take a slice of your deposit no matter what. Not just that but the management and support, in general, disappear just after you pay them the first month's rent and deposit. Long story short - just after collecting the property keys 1 one of them was faulty and I could not open the door - be ready to pay from your own pocket even if they gave you faulty keys. Want to check the meter reading - pay yourself to open other doors. Troubles understanding how the boiler works and how to adjust temperature? -Find out yourself. Takes weeks sometimes several weeks to respond to email enquiries. If you call them, most of the time not available, and asking to call back - never happens. This is nothing comparing how they make fraudulent schemes with your deposit - first of all, they will make an inventory checklist that EVERYTHING is in PERFECT condition while in reality, it is not. Take a picture of every single corner before moving in otherwise they will say it was your fault and will try to steal your money from the deposit. Also, they delayed almost two months to respond and give back the deposit, trying to convince me dozens of times that the poor condition of the property is my fault despite I had proof that it was already before we moved in. Shamelessly do everything just to grab your money at every single opportunity. They also tried to chase me to pay them early termination fees while there were multiple emails that early termination was agreed upon with the landlord and Northwood. Their hired contractors took a parking permit and did not bring it back which leads me to face 25£ reduction from my deposit. Also, the letting agent lied multiple times that everything will be "cleaned" and "fixed" before we move in but ultimately not they did clean and fix anything but also blamed that it was our fault for that at end of the tenancy! Absurd. Also, the quality of the property is a joke, imagine their contractors are so bad that instead of properly installing light hubs they GLUED them instead to prevent them falling down! Therefore was not able to replace the light hubs, and even Northwood again blamed me because I did not replaced. Theatre of the absurd. Be aware of this letting agency, save your time and nerves dealing with them, I used 7 different agencies in the past and this one was the worst. Trust me, there are dozen of other better letting agencies in Derbyshire.

Ernestas · 16 January 2023

★★★★★ 5/5

Google

A great experience buying our first home. Owen was brilliant. He was extremely helpful throughout the process and nothing was ever a bother. Would highly recommend!

Lydia · 2 September 2025

★★★★★ 5/5

Google

I want to thank Sophie and her team for being fantastic when dealing with our rental properties. We’ve dealt with many agencies in our time, but Bowes Mitchell and Sophie are right at the very top. Thank you for the consistently great service!

Ben · 16 June 2023

★★★★★ 5/5

Google

Northwood were recommended to me through a friend & can say she was 100% correct. They were both friendly & professional. I was kept informed at all stages. The staff were extremely compassionate given that the property I was selling was my late sisters home. Thanks to all the staff, with a special thanks to San & Sadie.

Judith · 26 June 2024

★★★★★ 1/5

Trustpilot

Norwood Norwich - Landlords and Tenants avoid

This company lacks honesty, integrity and professionalism. I would urge tenants and landlords to avoid this company. A tenancy was taken out, when the keys were handed over on site, we pointed out to the manager that it was filthy, dust, dead flies etc. The response was, that it was cleaned but not they cannot meet everyone's expectations. Fast forward to leaving, and they deducted £200 for cleaning costs, when challenged, they tried to pass off photos taken 6 months prior to moving in as evidence of how clean it was. Second point, and extremely serious. They allowed the tenants to move in without an active carbon monoxide detector present. It took 7 to 10 days to install one after it was reported as missing. Their appointed maintenance team actually advised that there wasn't one fitted. When challenged, Norwood claimed that it signed by the Tenant that it was in place and working. I would be more than happy to challenge this lie and cover up with Norwood directly and review the jobs and records that they appointed to their maintenance team which would prove that they lied and covered this up. Keep away from this company

Dave · 22 June 2025

★★★★★ 5/5

Google

Very friendly and professional staff! We have been renting though BM for over a year and have always received quick and helpful responses to any queries. Special thanks to Emma for her friendly attitude and help with getting permission keeping a pet in the flat. Definitely will reccomend Bowes Mitchell for other people looking to rent in the area.

Liam · 16 June 2021

★★★★★ 1/5

Trustpilot

I gave a set of keys to this estate…

I gave a set of keys to this estate agent a while ago to market the property, through no fault of their own this was blocked over and over again. When I went to collect the key they could not locate then, then said I had already collected them (but could not provide evidence I had signed them out, eventually saying they had no evidence of ever receiving them)!

Sadie · 6 October 2025

★★★★★ 5/5

Google

Very professional well managed estate agents who earn their money, keep you informed through the sales process and act in your best interests, looking to get you the best price, rather than acting for the buyer. Strongly recommend Claire and Michael at Bowes Mitchell who keep you informed throughout the sale process.PositiveResponsiveness, Quality, Professionalism, Value

Magnus · 11 December 2021

★★★★★ 5/5

Google

Always friendly and helpful staff, they are all a pleasure to deal with but I have predominantly dealt with Emma in the Benton office who is a pleasure to deal with and I cant speak highly enough of her....well done all!

Allan · 16 June 2023

★★★★★ 5/5

Google

I'd just like to thank Bowes Mitchell and especially Michael for making the purchase of our first home as easy as possible. They answered any and all questions myself and my partner had and really helped us to talk through every step. Couldn't rate Bowes Mitchell highly enough - Thank You!

Anthony · 16 June 2022

★★★★★ 5/5

Google

Would like to thank Clare and all her wonderful staff,whether it was face to face or on the telephone the service they provide is excellent.They are friendly efficient so professional and honest.They are happy to guide us through buying process.Well supported and informed at all times.

Sue · 26 November 2024

★★★★★ 5/5

Google

Very Impressed by the level of service provided. A professional and very warming team who maintain high standards throughout. Communication during the sale was brilliant. Having dealt with other agents I can honestly say Bowes Mitchell is the only estate agents that I would use and highly recommend. Many thank to Michael and Claire who have made this journey hassle free.

Elaine · 16 June 2020

★★★★★ 5/5

Google

Big shout out to Claire at the Benton branch and her team members Owen and Katie Great service recieved from all, always returned my calls and kept me updated We eventually got there in the end and my move was completed on the 18th Oct Thanks again Claire

Teresa · 27 October 2024

★★★★★ 5/5

Google

Fantastic service from start to finish. Lindsey and team were constantly in contact with us and gave us up to date information during a very important time for our family. We couldn't of asked for anymore support. Amazing. Thanks all.

Marc · 16 June 2023

★★★★★ 1/5

Trustpilot

AVOID - the flat is NOT worth it.

AVOID at all costs.On 23 August I made an offer for a 1 bedroom flat. I went to view it and was told by Mark Jarret that the property was was immediately available. I sent over my holding deposit, completed referencing and heard radio silence for 16 days straight. Each time I called no colleague could give me an update as Mark was “on annual leave” and his cover had covid. We’ve been living with Covid for almost 3 years now and I know that they have enough staff to do appropriate handovers.The tenancy agreement I received was full of illegal clauses and completely unreasonable terms, so unfortunately I couldn’t continue. Have been emailing for my holding deposit to be returned but silence. Complaining to the Property Ombudsman next. These people are crooks and enjoy wasting time.

Alisha · 15 September 2022

★★★★★ 5/5

Google

No messing around, got my house on the market straight away and sold within 48 hours. Any questions the team were happy to answer and were on hand to help liaise between everyone. Wouldn't hesitate to use them again, thank you Claire and Michael and the Bowes Mitchell team!!PositiveResponsiveness, Professionalism

Nichola · 16 June 2022

★★★★★ 1/5

Trustpilot

Northwoood Carlisle branch - be warned.

Northwoood Carlisle branch. I've been approached by this agent regarding 2 bedroom bungalow in Carlisle (45 Pennine View)Agent (Matthew) invited me to view the property. I live over 6 hours away from Carlisle and was looking for a property for short term as I've bought a new home in Carlisle area, which isn't going to be ready until later this year. Matthew was fully aware of my circumstances. During the conversation with M.A, I expressed my worry over driving several hours to see the property and not securing it due to the proposed short term tenancy, however I've been reassured by the agent that 45 Pennine is in under so called management scheme and that Northwood acting as the landlord, so they will have a say on decision making.So, on Friday (02.09) I naively drove down for 6 hours, handed copies of mine and my husbands' passport, application form and expressed the proposal to pay for the entire duration of my tenancy in advance.Matthew said that decision will be made the following week on Monday or Tuesday at the latest. I felt under pressure of time, as I was selling my house and my buyers wanted to move in asap, which meant I had to move out as soon as possible. Again, the agent was fully aware of this.The following Monday, nobody has got in touch, so I've rung the agency. I've been told that Matthew is on holidays all week and that somebody else will come back to me....Several hours later, still haven't heard anything, so I've made another call. This time, somebody else has answered who advised that the landlord of the property received 3 applications for the bungalow but also wishes to see the application from somebody she has has chosen as she knows them in person. I've been also told that if I was the only applicant, 'maybe the bungalow would be mine' but as there are other 3 applications, the landlord will go for the longer tenancy contact and more than likely for somebody they know.My final thought on this is:- Why do Northwood waste people time ?Are you really that desperate to please registered landlords that you go to the extent of purposely misleading applicants and filling them with false hopes to accumulate more applications ?- Do you have at least a tiny bit of respect to people, who made every effort to see you and showed up on time after a long travel ?After all that, there was not even a courtesy email (which I have specifically asked for) to confirm the final outcome of my application form.This is disgusting and I truly hope that with upcoming recession and your very poor customer service, you will all do yourselves out of jobs. I would certainly never register with you, made another enquiry as a tenant, or do any business as a landlord. You are the worst letting team I have dealt with. The landlord of aforementioned property also needs to think twice about her selection methods, if she indeed is the one who was making decisions. If believing Northwood's story, she has completely undermined other applicants and wasted everyone's time. Be aware of this.

Nemesis · 7 September 2022

★★★★★ 5/5

Google

Well what can I say about Clare and her excellent team, EXCELLENT kept us updated on everything.It is stressful selling and buying a property but it didn't feel like that with Clare and her team.When asking for advice on anything they always happy to help.

Grant · 26 November 2024

★★★★★ 1/5

Trustpilot

What a joke!

I rented a house 2 months ago and I still can't use the shower. Agency is fixing issues which we find in the first week of renting over 60 days. So I rented house which was generally not ready to rent. Agency check was also a joke. Appliances marked as "good condition" which are not working at all. Every conversation with Northwood is based on "we can't do anything until landlord is agree" but the landlord is and was agree since very beginning. I think agency is not interested in keeping tenant as long as it possible. I am going to make proper complaint today. Not recommended at all

Konrad · 25 July 2022

★★★★★ 5/5

Google

My partner and I can’t thank Caitlin at Northwood enough for the amount of effort she put in to get our sale and purchase over the line. Nothing was too much trouble, and always got prompt updates and responses, even on her days off (which wasn’t expected). Thank you so much, a credit to the company!

Mark · 16 May 2024

★★★★★ 1/5

Trustpilot

Cardiff Tenants Avoid

Rented with Northwood Cardiff for 3 years. Worst experience yet.Oven needed replacing, took 6 months for action to take place. Garden fence fell down in a storm, took 6 months for repairs to be confirmed (we couldn't access the garden during that time)! Gas hob only 50% operational, never repaired. Countless boiler problems. Property was basically falling apart. Raising rent costs on top of all of this was way over the line (the letter regarding this even had spelling errors).They will find the pettiest excuses to deduct deposits, no matter how decent you leave the place. Wouldn't use this agency again, not enough care for tenants; and the landlord was completely incompetent.Only pleasant time was the initial viewing process. Ryan was very professional and informative. We didn't pick on the issue that they listed the property as semi-detached when it was in fact end-of-terrace.

Sam · 14 June 2022

★★★★★ 5/5

Google

Bowes handled the sale of my house and the purchase of our new family home. The service was fantastic and personal - it was clear they genuinely cared and did everything they could to helps us through the process. Lynn, Claire and Michael were fantastic from start to finish and are a credit to the business. Highly recommended!

Joseph · 16 June 2020