Northwood incorporating Bowes Mitchell Newcastle Upon Tyne reviews

★★★★★ 1/5

Trustpilot

Would rate 0 stars if AI allowed

Worst Estate Agents in Doncaster. Promise a lot deliver zero. Unprofessional. Whether Landlord or Tenant stay well away is our advice. Most unpleasant Rude Staff ever had the unfortunate Experience of. Only have to see Trust Pilot reviews are as about as low as you get, which is telling in itself. Go to this ''outfit'' at your peril, you have been warned.

Unhappy · 9 June 2026

★★★★★ 5/5

Google

Many thanks to Claire and the team. She was absolutely wonderful-very helpful and friendly. The customer service was outstanding. Thank you for all your help.

Alis · 16 March 2026

★★★★★ 1/5

Trustpilot

SHOCKING!!

SHOCKING!!! I would give 0 stars if I could. Absolute cowboys that should have their license revoked. I rented a 1-bedroom flat and was made a number of empty promises by an extremely pushy agent named Lisa Ellis, who told me that several repairs were required however would be completed by the time I moved in. She pushed me to move the start date forward insisting all jobs would be complete within the week. When I moved in, the jobs were far from finished and the place was FILTHY. I found old, dingy, stained, lampshades that had inches of dust and cobwebs on them. Filthy curtains with more stains. Black marks in the toilet. A used, mouldy shower curtain. Dirt, grease and grime everywhere. Defaced surfaces and holes in the walls behind doors. I had to start from scratch and clean everything myself despite having the house full of boxes. I have been unable to unpack for a week. To add insult to injury, none of the appliances had been serviced. The water tank made a deafening noise that had the neighbours repeatedly bang on the wall and made me unable to use the hot water for a week, while said Lisa had gone on holiday with my commission and no person to replace her. No other agent at the agency bothered to help, nor even answer. The dishwasher was broken. The washing machine was broken; I had my clothes swimming in the drum full of water for another entire week. The fence was completely down for several weeks. The flat is a corner house on the ground floor, totally exposed to the street. Despite Lisa promising in front of my partner that security blinds would be installed throughout by the time I moved in, this never happened. She took it all back denying she ever promised that. I had neighbours telling me they could see everything inside and I felt extremely unsafe. The place is in Reading. To top it all, Northwood broke into my property without my consent twice, despite me paying rent. They left the gate open on both occasions once again endangering my safety, and leaving an absolute mess in the garden on the way out. Trash on the floor and my tools haphazardly scattered on the ground. My deposit was never registered until I chased and finally got an instant reply by the third-party scheme TDS 9 weeks in. I should have received this within 30 days as prescribed by law. But the best part of it all is when I found PESTS!! in the carpet and reported them. I was so horrified I couldn’t sleep for days. Northwood’s answer to that was to simply ‘gently repose them outside the window’ and refused to send over for an infestation. I had to take time off work, personally purchase toxic poison and treat the bedroom myself!! My mental health has been seriously affected over this tenancy. I have been going through all this while trying to hold down a full-time on-site job of great responsibility at our busiest time. I got in trouble at work due to the stress and exhaustion, and the several enforced absences, which cost me a disciplinary and a final warning. Once referred to the senior manager Paula Elizabeth, she has been passive-aggressively ignoring every single one of my complaints and trying to shift blame and gaslight me. We had several exchanges. Northwood themselves, and that is Ms Elizabeth, offered to rescind the contract due to their numerous failures, so I moved out ahead of the break clause. They are now retracting on everything and claim that I should still pay rent for the entire duration of the contract because I am allegedly the one in breach. They are shady, twisted, plain incompetent and assumed 0 accountability. They are now withholding my full deposit claiming I caused damages (a BLATANT lie!), as in fact I am the one that has thoroughly cleaned and repaired the property, rid of pests and brought the house to a liveable standard. I even retouched the walls with white paint before I moved out to restore the occasional accidental mark. I am in possession of all photographic evidence. The landlord had an outstanding electricity bill and they are now trying to attribute it to me despite it being for a period way before I moved in. I am now pursuing this matter legally and I am taking Northwood Estate Agents to Court. STAY WELL CLEAR if you want to spare yourself of a nervous breakdown and live through a nightmare!!

Danielle · 15 January 2026

★★★★★ 5/5

Google

I’ve got to say how brilliant the whole team was! Lynn was brilliant from the time we booked the viewing - Claire assisted on booking a third booking and Michael kept me sane when covid slowed everything down! I couldn’t of met a nicer bunch of staff and we thank-you with all our hearts for all the support and assistance you all provided - was as if there was no covid complications going on- well done you are a brilliant team!

Anne · 16 June 2021

★★★★★ 5/5

Google

I instructed Bowes Mitchell in the sale of my flat, having felt very much fobbed off by another agent in the area. I dealt directly with Clare Messner at Bowes Mitchell, having just popped in while passing the office at Four Lane Ends. The difference was noticeable immediately. Claire made me feel like I mattered, unlike the previous agent. It was not an expensive flat. But that didn’t matter to Bowes Mitchell. This is a concept lost on many businesses these days. A sale is a sale, people matter and you never know where it will lead. I am now selling my house and I am instructing Clare in relation to that sale as well. I wouldn’t go anywhere else now. I hope my house sells as quickly as the flat did - 3 days! Thanks!PositiveResponsiveness, Professionalism, Value

Tony · 16 June 2021

★★★★★ 5/5

Google

We have recently completed on the sale of a house and the purchase of another through Bowes Mitchell, Benton Road. Everyone is very friendly, professional and clearly are very experienced at what they do. From valuation and photographs, (Claire did a fantastic job!), all the way through to completion we were always kept up to date. We couldn't be happier with the service we have received and happily recommend them to others. Should we decide to sell again we will definitely be using Bowes Mitchell at Benton Road. Big thanks to Claire, Michael and Lynn.

Paul · 16 June 2021

★★★★★ 2/5

Trustpilot

AVOID NORTHWOOD ABERDEEN AT ALL COST!!!

Our 18-month experience with Northwood Aberdeen was awful beyond words can describe. As new international students who arrived in the UK in January 2022, my spouse and I were desperate to find accommodation and settled for an old, poorly insulated apartment managed by Northwood. Initially, Northwood was responsive to our inquiries, which is why I gave them two stars, but the subsequent experiences were terrible.Our troubles began when we discovered a crack in the kitchen window. After reporting it, Northwood concluded we caused the crack by installing an adhesive blind, demanding we pay over £200 for a new window. Despite our explanations and the contractor’s confirmation that the blind couldn't have caused the crack, Northwood remained adamant.Things worsened when we sought to move to a larger Northwood property, a 2-bedroom bungalow nearby. The viewing was unprofessional; the agent was preoccupied and dismissive. Despite this, we applied, providing comprehensive documentation, including my husband's payslips and a reference from his manager. I also provided my upcoming employment details and a reference from my future manager.Surprisingly, Northwood insisted we needed a guarantor, despite our clear financial capacity and rental history. Reluctantly, we provided one, but then they absurdly requested a landlord reference from themselves, delaying our application because our property manager was on leave. After repeated follow-ups, we were finally informed the apartment was rented to someone else, indicating Northwood’s apparent unwillingness to rent to us.As we searched for other apartments, we faced more issues. We needed a landlord reference from Northwood for a new application with another agency. Northwood refused unless we gave a one-month notice to vacate, even though we were only in the application stage. This seemed like targeted discrimination against us as immigrants. Forced to comply, we eventually secured a new apartment elsewhere, without needing a guarantor.Before leaving, we hired a cleaning company and documented the apartment’s condition, which had normal wear and tear. The only significant damage was a fire-grazed kitchen hob. Northwood had 31 business days to dispute our deposit but waited until the last moment to claim the entire £495 deposit and demanded an additional £200 for damages and cleaning. This unprofessional behavior was rightly timed by the property manager the night before his three-week leave commenced leaving us without anyone to clarify our doubts.We provided evidence of the apartment’s condition and the mould issue, which Northwood had ignored, but they rejected all our proof. We took responsibility for the damaged hob and made a reasonable offer through Deposit Scotland. After months of silence and deadlines passing, Northwood eventually claimed the entire deposit, suggesting they were doing us a favour by not asking for more.Our prolonged struggle with Northwood was exhausting and felt deeply discriminatory. This detailed account aims to warn potential renters. Northwood Aberdeen seems to prioritize landlords and lacks respect for tenants, responding to emails at odd hours and openly discriminating without accountability. Now, living in a new apartment managed by a different agent, the stark difference in treatment is clear.

Oluwatoyin · 18 May 2024

★★★★★ 1/5

Trustpilot

Possibly the worst letting agency

Possibly the worst letting agency I’ve ever dealt with, and that’s saying something after seven years of private renting. Avoid them, particularly the West Derby branch. From the very start of my tenancy through to months after it ended, it was one issue after another. Communication was consistently poor, and when replies did come through, they were often unprofessional and poorly written. When I did manage to contact them by phone, the attitude was consistently rude and unprofessional. Maintenance issues I reported were left unresolved for weeks. On more than one occasion, people turned up at my flat for inspections that were never scheduled or communicated to me. Even after I had moved out, a contractor contacted me a month later to fix an issue I had reported a week before leaving (which says a lot about how badly things were managed). My deposit was and still is unfairly withheld, and overall the experience was extremely frustrating and stressful. The only positive moment was being let back into the flat when I locked myself out once, and that felt like it was down to one helpful individual rather than the company as a whole.

Anonymous · 5 January 2026

★★★★★ 5/5

Google

Clare Messner Has been amazing. She found the perfect buyer for my flat in Heaton. Clare always kept me updated and worked so hard to get me the best price with her great advice and guidance. It’s not ideal selling a property remotely, when living in London, but Clare and her team sorted everything for me. Thanks guys x Lee from London.

Skin · 16 June 2023

★★★★★ 5/5

Google

The house we purchased was advertised by Northwood. Owen and Claire were absolutely fantastic and very supportive every step of the way. All of my queries and worries were handled swiftly and with care they were absolutely fantastic.

Bianca · 5 November 2025

★★★★★ 5/5

Google

We have used Northwood numerous times over the years and have always received first class service from start to finish. Claire never fails to brighten up your day and always goes the extra mile. A great team who will get you results

Sean · 16 February 2026

★★★★★ 5/5

Google

Lindsay Chipchase was extremely professional and took onboard exactly what I wanted from an agent... After having 3 more local agents out to value my home it was not a difficult decision to pick Lindsay. My instinct was right Lindsay and the team have gave me the best service I could of asked for which I know is difficult as I am quite hard to satisfy. Thank you so much.PositiveResponsiveness, Professionalism

Adele · 16 June 2022

★★★★★ 5/5

Trustpilot

Fantastic service all around (Wigan branch)

Very surprised at the reviews, however our experience with the Wigan branch was second to none! We were buying our first house through Northwood and had Kayleigh as our estate agent. We initially were looking at a house from strike and had problems left right and centre. When we finally found the house with northwood, It was a breath of fresh air. Kayleigh made the whole process extremely clear, Kept us up to date with everything and was very responsive when we had any questions. from start to finsh was much quicker than expected, all thanks to the hard work Kayleigh and the team put in for us. Extremely greatful for their time and efforts, we even received a fantastic little hamper with lots of goodies to get us settled in our new home which was just the cherry on top. Fantastic service all around and could not have asked for more!

Luke · 6 April 2024

★★★★★ 1/5

Trustpilot

Trying to blackmail me …

Tried to arrange another appointment with this company after there incompetence and put a review of my experience on here and the manager sent me Good morning Please remove your unnecessary review and we can rearrange your appointment Many thanks Lorna BignallProperty ManagerBasically if I don’t take my review down I won’t be seen goes to show how useless this company really is when they deal with there own mistakes do not use this company

Jani · 5 July 2024

★★★★★ 5/5

Google

Northwood Benton, and especially Clare, have been exceptional for the sale of my house. We have had hiccups on the sale journey which were beyond control of either of us as was a related chain. Clare pulled us all together time and time, following up closely with every step and as well with her cheerful optimism helped us get over the line. Would recommend with no reservation at all. Thank you very much.

Prashant · 4 August 2024

★★★★★ 5/5

Google

I’d like to think everyone at Bowes Mitchell, and particularly Lynn, for all their help selling my flat, even in the midst of the coronavirus outbreak. From the start they were really helpful and responsive, and helped walk me through the whole process. They very quickly got the advert online (with great photos, I highly recommend the photographer they suggested!) and arranged several viewings immediately. Within the first week I was very happy to accept an offer above the asking price. Throughout the lockdown they remained in touch and kept the sale moving and were friendly and professional throughout. I would definitely recommend Bowes Mitchell and would certainly use them again!PositiveResponsiveness, Quality, Professionalism, Value

Ben · 26 August 2020

★★★★★ 5/5

Google

Two things you'd want from an estate agent - someone who knows their stuff and who will go out of their way to fight your corner. One thing you DO NOT want is to be treated like a coloured pin on a map ready to be chalked off as another commission earned! In Clare Messner, you have the first; in the sales director you have the second. The latter put me on speaker phone while he packed up at the end of the day, akin to the thing you have on both sides of a door; begins with a K. Clare lost sleep because she left my lights on after a viewing. That's the kind of agent you want - someone who cares! And Clare knows her stuff, having been around a bit (!!) and she has that rarest of qualities among estate agents (and solicitors) - HONESTY. She will fight you corner, even if the opponent is a demented, money-grabbing ex! So, if you are after an estate agent who will get you what you want, talk straight to you and treat you like a human being, Clare is the one you should ask for. If the Sales Director answers the phone, put him on speaker and then hang up!

Peng-Kit · 17 March 2024

★★★★★ 5/5

Google

What can I say to truly reflect the gratitude I have for Claire , Lyn , Michael and all the staff at Bowes Mitchell for helping myself and the wife move into our dream property which we thought was never going to happen due to a supposed lack of interest in the property we had to sell first. We had tried 4 different estate agents over a 12 month period without any success which according to them was due to properties in this price bracket not moving. Well I’m sorry but they were wrong ? , along comes Clair and the Bowes Mitchell team and I’m not exaggerating here we had an offer within 24 hours of putting the property up with Clair for the full asking price and all went through without any hitches. The saying “you have tried the rest now try the best “ is so true here. I just wish I had tried the best first, thanks Clair and all the team . Peter Beaton

Peter · 16 June 2020

★★★★★ 5/5

Google

We owned an apartment in Benton which we rented out through Bowes Mitchell for around ten years. The service from BM was fantastic from finding tenants to managing the property. Any problems requiring minor repairs or visits to the property for other reasons were dealt with promptly and efficiently. Our rental agent Claire was brilliant : approachable, friendly and very efficient as were all the other staff in the Benton Office. In May this year we put the apartment up for sale and by July we had a buyer at not much below the asking price due to the negotiation powers of the team. The the sale was completed this month. Once again many thanks to Michael and the sales team including Christine, Clare and all of the other staff at Benton, a great team which BM can be very proud of. In the event that we need an Estate Agent in future Bowes Mitchell will be THE ONE !!

Joe · 16 June 2020

★★★★★ 1/5

Trustpilot

Trash

Trash. Keep reporting repairs and they’re not fixing anything. Moreover they say oh we cannot find your e-mails in any of our inboxes. Property full of mold, attic full of damp. Told them I want financial compensation or rent reduction from landlord and told them they have 48 hours to come back with an answer. No answer so I’ll take them to court because by the law I can claim for disrepair. Bye!

Patricia · 3 February 2026

★★★★★ 5/5

Google

Clare and the team were amazing from start to finish. We were on the market in under 24 hours and sold in 72. Clare kept checking on the progress and the solicitors right up to the exchange and she seems to know everyone involved in house sales in the North East. Picking Bowes Mitchell was the best decision we could have made and we’d give more than five stars if we could.

Phil · 28 July 2024

★★★★★ 5/5

Google

Many thanks to Claire, Muno, Owen and team. Friendly and professional throughout and I'd gladly recommend them 😊 …

Simon · 16 March 2026

★★★★★ 5/5

Trustpilot

I am surprised to see so many negative…

I am surprised to see so many negative reviews for Northwood (Sandbach). Rena Andronicou and her team have always been very knowledgable, helpful and professional from my point of view and I have been with them now as a landlord for a few years. They are proactive when they need to be. I currently have excellent and happy tenant families in my properties which Northwood fully manage. It's a win-win for us all with all three of us: tenants, landlord and agent working together with mutual respect.

Lynne · 7 February 2024

★★★★★ 5/5

Google

I’ve bought a property from Northwood Bowes in the past , very recently have also just sold a property, Clare and all the staff who have seen through the whole process of selling my property have been great , very hardworking and knowledgeable in my area . Wouldn’t hesitate in using them again . Thanks Again Carl

Toon · 16 June 2023