Northwood incorporating Bowes Mitchell reviews

★★★★★ 5/5

Google

I would highly recommend Northwood Benton. Clare and Owen went above and beyond for me and my family. They were professional and extremely supportive when there were issues. (A few to say the least) they helped me stay focused and guided me …

Caroline · 16 February 2026

★★★★★ 5/5

Google

We had such a fantastic experience buying our first home with Northwood Benton. Katie, Clare and Owen were absolutely brilliant throughout the entire process, professional, friendly, and genuinely supportive. They made everything feel seamless and stress-free, always keeping us updated and making sure we felt looked after. I couldn’t have asked for a better team and wouldn’t hesitate to recommend these to anyone looking for outstanding service. Thank you all so much!

Callumdudding · 20 April 2025

★★★★★ 5/5

Google

Absolutely fantastic experience since the start with Northwood. A big shout out to Claire and Sophie for being my guardian angel since the time the tenancy moved over to Northwood from another agent. They were instrumental in the seamless transition process and have been very helpful to me since day-1. They are always prompt in their responses to all my queries and are always ready to address any issues that I encounter during my tenancy. Highly recommend them!

Bhubanesh · 16 June 2023

★★★★★ 1/5

Trustpilot

Don't expect anything good

The staff is rude, unhelpful, lack general knowledge on issues around the house. They are unbothered to deal with issues on a timely manner, yet they call you if they can't find your rent, accusing you of not paying, but only their accounant can't do their job. New rules out now, not a single word on the changes. They are behind on every issue. They can't keep record of mandatory maintenance, yet they ignore you when you ask them to arrange it. Then send somebody to half the job. Annoying. Their house inspection feels like prying into others' business, taking photos of personal belongings,claiming it's part of the inspection. What? Checking what's new in the house? Distessing and insulting how they feel ok with this. They don't respect their tenants ' privacy. Avoid if you can.

Chris · 10 May 2026

★★★★★ 5/5

Google

Couldn't fault my experience with Northwood Benton when selling my property, Claire and team were very helpful always on hand to answer any questions or concerns I had, I will definitely use them again in the future. Thank you

Laura · 16 February 2026

★★★★★ 5/5

Google

Owen has been very successful in selling my flat, the photos and the viewings. Nothing has been too much for him. He’s kept me fully informed even when I was in Spain. I think he will become an asset to which ever firm he is in. I think he will always apply his full potential. A joy to deal with.

Linda · 3 August 2025

★★★★★ 1/5

Trustpilot

They are just dreadful

They are just dreadful. I’ve had a electric charger fitted on the property for over 12 months and I’m now being conned into having a new connector fitted. I’ve forwarded the original safety certificate which confirms the right connector is fitted but don’t stop ringing me. Today’s phone call resulted in me having to put the phone down because of the lady at the Sale office would not let me speak they just rant and rant and rant. I’m absolutely not paying this awful terrible letting agent and another £199 to change you connected it’s already been fitted. This isn’t my first complaint of Northwoods. They never reply to you if you’ve got a problem it’s taken me over six months to get the roof tiles replaced and now we’ve got damp in the bathroom. It took me over six months to get a response from them, but if they’ve got a problem with you, they’re all over you. Definitely definitely would never rent a property from these people again. They’re just about the worst agents I can ever imagine. Don’t waste your time rent somewhere else.

Calais · 8 April 2026

★★★★★ 4/5

Trustpilot

Thanks to Marie at Northwood Sale!

Marie at Northwood Sale has been really helpful getting my oven replaced - quick to respond and very patient when I was juggling too many things and not being very helpful! Was sorted quickly and efficiently

Ruth · 6 March 2026

★★★★★ 1/5

Trustpilot

Dishonest , deceitful poor service too.

I had rented out my property with Northwood Wigan, I was on their guaranteed rent scheme, for over 15 years until last year a new individual took over the franchise / management, by the name of Shaun Farrar. When that happened the service they provided took a nose dive. I did speak to him, by phone , when he first took over about a problem with my house, he was dismissive, aggressive and unhelpful. An indication of things to come from him being now head of Northwood WiganSome of the problems I had, and there were more than I have listed below these are in my mind the more serious 1. They managed work to be carried out at my property which I was asked to pay for in advance and the work wasn't done. So someone was claiming payment for work that should have been done and wasn't . I understand that amounts to dishonest behaviour.2. There were other incidents of this nature, so I told them well before my contract expired with them I would not be renewing with them. However as I was on good terms with the tenant, he liked the house , He wanted to stay when I changed to another agency. As shown on the contract with Northwood if this was the case I needed to pay them for that. I informed them and they told me I had to pay them X amount as agreed . They said this amount was calculated on the rent paid by the tenant to Northwood plus VAT. I asked them for the figures and they provided them. I later found out that the figure they gave was more than the rent being paid by the tenant to Northwood . So they had over inflated the figure to claim more from me than they were entitled to. So I suggest an act of deception/ fraud. Theft Act 68 , Fraud act 2006.3. They then wrote to the tenant telling him they were going to increase his rent by some £200 or so because I had asked them to do that. When I had not . So they lied to him and on top of that did not increase any payment they made to me . So again an act of deception/ fraud. As defined in the Theft Act 68 and Fraud Act 2006. Lying to the tenant to get a higher rent from him.4. They made it very difficult for the passing over of my property to the new rental management agency I had identified. By providing wrong documents and not co operating with the new agency. 5. The tenant was also, I understand, suffering at the hands of Northwood so decided to move so not to be involved in the process, He and I are still on good terms.6. My contact expired in May with Northwood and they tried to obstruct my taking back the house and made claims of payment from me that contradicted the contract I had with them. I visited their office in August ( my contact expired with Northwood in the previous May) when the tenant had moved out, the house was empty, to take my keys back they refused to hand over my keys. I then told them they had no right to them, the keys were for my house and if they refused to give me them I would involve the police. If they kept my keys to my house and my contract with then expire months ago it constituted theft . They then handed over my keys. I signed a paper to say they had handed them back to me. I have taken advice on the above incidents and have been told they are crimes which should be reported to the police so they could be investigated. It may at last bring them to task and stop them from doing the same to others . When looking for a letting agency to take on my house i spoke to quite a few and one in particular told me they had other landlords making enquiries with them moving from Northwood Wigan due a steep decline in service Northwood Wigan now provided All in all now a dishonest , deceitful company who lied to benefit themselves. I wouldn't trust them with anything.. I can evidence all the above in emails between myself and Northwood Wigan

Bill · 8 November 2024

★★★★★ 5/5

Google

We’ve recently sold a property through Bowes Mitchell and couldn’t recommend them highly enough. We had an offer the same day they came out to value the property and before it even went on the market!! Michael was fantastic throughout the whole process, always responding promptly and chasing things with the solicitors on our behalf which ultimately meant we were able to move before Xmas when we had just about given up hope! Faultless service from start to finish and would 100% use them again in the future!PositiveProfessionalism

Jenny · 24 October 2022

★★★★★ 5/5

Trustpilot

Big Shout out to Emma Reid

I viewed two properties advertised by Northwood recently and the agent, Emma Reid was absolutely amazing in booking the viewing, reminding the appointment & showing me around the property. She is extremely friendly, professional & passionate about getting the best suitable accommodation to the clients. Thank you so much Emma!

Nadz · 26 October 2025

★★★★★ 1/5

Trustpilot

DO NOT RENT FROM THE SALE BRANCH

I was unfortunate enough to be in a position where I ended up in a property managed by Northwood for 12 and a half years. To add to my misery, the branch owner DANIEL HARRIS bought the property that I was in around 6 years ago. Now this is where all of my problems really escalated. Daniel likes to use what can only be described as bullying tactics in order to force you into submission. Back in 2018, I had the audacity to raise a formal complaint to Northwood about the damp and mould. This had been a long standing issue since I moved in back in 2012. I escalated my concerns to the environmental health department. During their visit to my home, Daniel showed up. He proceeded to argue with the environmental health officer and accused me of causing the damp. After this visit, a workman came and put a bit of plasterboard on the roof in the pantry and used some anti mould paint. That was it. And so the damp and mould continued. Along with the this there were constant slugs and silver fish in the property. And I continued to complain. However, Daniel refused to address this properly and instead reluctantly sent a contractor to re paint the affected areas with mould paint. The bullying aspect comes in the form of threatened evictions and intimidation. If you can't afford a rental increase and ask if you can negotiate, he'll send you a section 21 notice. If you still don't agree, he'll send you a section 13 to legally force the increase. It's not the increases that cause me to leave such a scathing review. It's the way in which Daniel conducts himself. As a single mother with two young children, I was told on two occasions when I'd been served that I would end up in a dingy horrible BnB with my kids and it'd be my fault. So after having had enough of this bullying and berating from Daniel, I decided that should I receive another notice, I'll risk the horrible BnB. So at the start of 2024 when Daniel wanted to increase the rent by 25%, He was crafty and actually had the work done to fix the damp that should have been done YEARS ago. After that, I didnt agree to the rise, I was served and this time I let it play out. I'm now in a beautiful property with no damp, mould, slugs or silverfish! Even though they didnt maintain the property as they should have over the 12.5 years, they have had the cheek to claim almost all of my deposit! The man has literally no shame. Steer clear of any company that this man is affiliated with. You only have to google his name and Northwood Sale to see what people think of him.

Cara · 1 November 2024

★★★★★ 5/5

Trustpilot

We recently sold our house using…

We recently sold our house using Northwood Estate agents. From start to end they went above and beyond to make the sale of our house smooth. We cannot thank Leanne, Sadie, Sam and the team enough for the top class service they provided. From the respect and interest shown in our house to the commitment given to keep the sale process going as smoothly as they could was impressive. Leanne's interpersonal skills are very refined. She is diplomatic and caring yet knows when to say what needs to be said, including with us! The team is always at the end of the phone ready to help and offer advice. The patience and experience of the team is calming in the stressful process of sellling houses. Thank you all.

Sadie · 20 October 2024

★★★★★ 5/5

Google

Great experience with Bowes Mitchell! Clare came round and valued the property! She valued it higher than a couple of other estate agents and I also got above the asking price on that too! Was really friendly and enthusiastic throughout the process. They already had viewers lined up to view before the house was on the market and in fact we had an offer before the house even went onto rightmove. Clare was really helpful guiding me through the offer process and they’ve kept in contact the whole way through too, answering all my questions and helping me with everything I’ve needed. They always answer the phone quickly and respond promptly to any queries! I’ve since recommended Bowes Mitchell to friends since who have also had a positive experience and sold their property for above asking price!PositiveResponsiveness, Professionalism, Value

Kate · 26 August 2022

★★★★★ 5/5

Google

Absolutely amazing estate agents who we bought our first property through. Fantastic and speedy communication throughout and very reassuring when things got stressful! Would 100% recommend. Thank you to the whole team and especially Owen!

Midge · 16 February 2026

★★★★★ 5/5

Google

We recently bought our first home via Northwood, we mainly spoke with Michael and couldn't recommend him and the company enough. Towards the end of the process and dates being changed things got very complicated an stressful and Michael went above and beyond to chase solicitors, estate agents and other sellers and kept us updated. Couldnt recommend enough, we will be coming back to Northwood in the future when we come to sell our home. Overall 10/10 service from Michael! Thank you!

Ryan · 16 June 2022

★★★★★ 5/5

Google

I used BM 14yrs ago or so and there was no question about using BM again. I have recently had to sell my Grandmothers home of 55 yrs which was our family home, so it was going to be very hard to let go. Seeing Clare again made it so much easier (even Clare showed us a house not so long ago) and from start to finish Clare is very professional and very knowledgeable and friendly she always goes that extra mile and knowing Clare and her team are always at the end of the phone if I needed anything. Now everything is all completed my Grandmother is so thankful and grateful and that she trusted me with going with BM because I had a great service previously. I will hopefully be calling on them again in the future.

Angela · 16 June 2022

★★★★★ 5/5

Google

We’ve recently sold a property through Bowes Mitchell and couldn’t recommend them highly enough. We had an offer the same day they came out to value the property and before it even went on the market!! Michael was fantastic throughout the whole process, always responding promptly and chasing things with the solicitors on our behalf which ultimately meant we were able to move before Xmas when we had just about given up hope! Faultless service from start to finish and would 100% use them again in the future!PositiveProfessionalism

Jenny · 16 June 2022

★★★★★ 5/5

Google

Absolutely brilliant service from start to finish with the process of buying our home. Agent Claire was fantastic throughout , she made the whole process seamless and was always there if I needed any information / updates on the progress. Claire is an asset to this company as she is personable, friendly and incredibly knowledgeable of the local area. Also shout out to Michael who resolved a minor issue of works needed prior to completion, he dealt with this in a timely manner and again made it seamless to prevent any delays. Highly recommend Northwood inc. Bowes Mitchell - best around

Aimee · 16 June 2022

★★★★★ 5/5

Google

Clare and the team have provided a wonderful service throughout the sale of my property. They were friendly, efficient and professional; they kept me informed every step of the way (even after office closing time to provide feedback from viewings which was much appreciated). The team made me feel like a valued client and that nothing was too much trouble. Bowes Mitchell are experts in the local market and I would highly recommend them. Thank you to Clare and the team for being so supportive and helpful. First Class!

Elaine · 16 June 2022

★★★★★ 5/5

Google

My daughter and partner recently purchased their first home together. The staff at Northwood Benton were very helpful, particularly Owen, during the last few weeks, who was always on hand to assist with any queries and to give one last push to ensure a timely completion. Would definitely recommend, thank you!

Maxine · 2 September 2025

★★★★★ 1/5

Trustpilot

Northwood scammers

This company lies to tenants puts lives in danger fails to maintain properties in time and I had to give a star to write this as a warning to anyone who is thinking of signing anything with them , the property I'm in is a house that was turned into 6 flats but the basement was constantly flooded due to it being built on a natural spring in the 1900 an as all things have lifespan this building is wrecked with stress signs showing and fractured walls and mould and electrical issues and false advertising of communal garden, windows that was never fitted properly and rooms that don't hold heat for more than 2 minutes, leaking taps smoke alarms that go off that nobody can shut off until maintenance chap turns up , constant damp smell, having to paint six times a year to stop over growing of mould,not one issue solved after 5 years of back and forth emails , they are scummy humans and wish they all get fined. After checking lifespan of the building it's spent it's 100 year life span and that's only when maintaining properly and as the basement has been constantly exposed to the elements it more than likely to be at the point of structural failure.

Karl · 18 February 2026

★★★★★ 5/5

Google

Amazing service from start to finish on the sale of my property. Clare and Owen went above and beyond to communicate and keep us updated throughout the whole process. would highly recommend.

Niamh · 16 February 2026

★★★★★ 1/5

Trustpilot

I would give 0 stars if I could!

I would give 0 stars if I could!Arranged for a virtual viewing in Liverpool and no one called both times. It was first rearranged after waiting an hour for them to call - we called the office and was told that someone would call us in a few minutes but no one did. Waited all day for the second time after rearranging for no one to call for us to virtually view. Me and my partner are from hull and so going back and forth to Liverpool is a lot between our work commitments. We even called to check at the time of the second viewing to ensure we wouldn’t be missed!No communication, false promises and definitely terrible customer service. We felt extremely undervalued and forgotten about. DO NOT RECOMMEND

Courtney · 9 August 2024