Northwood incorporating Bowes Mitchell Newcastle Upon Tyne reviews

★★★★★ 5/5

Google

Claire is absolutely wonderful, friendly and down to earth. The customer service was excellent, highly recommended by me!

Martyn · 16 March 2026

★★★★★ 5/5

Google

Me and my partner have just bought our first house together through Northwood estate agents. We dealt with Clare, couldn’t fault her and the service we received! Was always on the other end of the phone for any questions we had and kept us updated throughout the process.Would highly recommend to anyone! Alisha & Matty x

Matthew · 16 June 2023

★★★★★ 5/5

Google

Huge thanks to Claire and Owen for selling our house in record time of 24 hours! Their professionalism, support, and clear communication made the whole process so much easier for us. Highly recommend Northwood!

Dee · 13 October 2025

★★★★★ 4/5

Trustpilot

Northwood (Warminster): Warm & professional

Northwood (Warminster's branch) is A.OK with me. As a lettings agency I have found them to be friendly, helpful, and professional. This all began with Kirsty, who first found my dog-friendly, garden maisonette haven... Kirsty was so encouraging towards the end of what had been a really tough 8-month search, even though I could only view the maisonette, virtually; whilst other would-be viewers; nearby; would surely secure it... Then, Tracey Graham (Lettings Administrator) and Charli Pearce (Lettings Portfolio Negotiator); both of whom I wouldn't hesitate to contact about anything at all; have both been friendly and very helpful.There was an unhappy hiccup, after I'd moved in (when a relentlessly determined, deceitful, overbearing, and malicious neighbour tried to persuade Northwood staff that my dog was living in the property without me, and - as I found out, eventually - that neighbour simply didn't want a dog to live in this dog-friendly property, in case there was a lot of barking). After, initially, apparently believing the neighbour's extreme efforts; the malice was pointed out (by myself) and Northwood staff then kindly reassured me about it all, as did the doggie powers that be...Since then, I have been very happy with Northwood and, above all, feel relaxed about my home and - believe me - that is worth its weight in gold. I count on Northwood staff to be warm and friendly towards me and haven't had any repair arrangement difficulties.If you want to rent in the Warminster rental zone or surrounding areas, I recommend Northwood, Warminster to you. I have no regrets. Thank you, so much, Kirsty, Tracey and Charli 🙂🙂🙂.

Ms · 18 December 2023

★★★★★ 1/5

Trustpilot

This lot couldn't organise a knees up in a brewery.

(Sanbach Branch) You have properties for sale that other estate agents in Cheshire will no longer market. There is one such property currently listed by your Sandbach branch. It has been advertised as SSTC on 3 separate occasions now! The neighboring properties have also alerted us that this is/was the case. However, it was far too late for us to pull out. I feel sorry for all the potential buyers who had to back out because of costly major defects, running into tens of thousands of pounds. Defects that the estate agents and the company that owns this particular home are never going to acknowledge. Instead, they will spin you a web of lies. These are unsuspecting buyers who have put all their faith in this team of agents. They, the agents ignore costly independent surveys as do the vendors. This cowboy outfit has cost me about £700. There is one particular member of the Sandbach office who has also lied about a family member of mine. It is a good thing we are recording all our conversations.

Isaac · 15 December 2023

★★★★★ 5/5

Google

We have just used Northwood for the sale of our house and we cannot fault the team whatsoever. They have been so supportive and attentive, ensuring to keep the stressful process as simple as possible. Their knowledge really does show too, selling our house very quickly and for what we were hoping for. Would thoroughly recommend them to anyone looking to sell.

J · 2 April 2026

★★★★★ 1/5

Trustpilot

Avoid if you want good service

Such a poor service. Rude staff. Unreliable. Used them to rent out a property, they didn’t carry out proper checks, ended up with over a year of unpaid rent. Property damaged. They would not support me so had to do the whole eviction myself. They just provided a terrible service then abandoned me. Wouldn’t help me with even basic help. Then contacted me after the tenant was forcibly evicted to ask if they could have their deposit back. £13000 rent arrears and court costs and they asked me if I wanted to release the tenants deposit. Speechless. Avoid if you can

Consumer · 27 October 2025

★★★★★ 1/5

Trustpilot

AVOID BOLTON NORTHWOOD AT ALL COSTS!

AVOID BOLTON NORTHWOOD AT ALL COSTS!! As a landlord I would NEVER EVER recommend Northwood. They are the biggest conartists going. You accept a feeble rent every month that doesn't even cover the mortgage, to have a guaranteed rent agreement and when THEIR tenants move OUT and leave the property in a poor state, they say the property isn't in a good enough state to re rent and you don't get your rent!! I can imagine they kept the deposit from the tenants through and I get diddly squat!!

Ren · 27 October 2025

★★★★★ 5/5

Google

Michael and the team at Bowes Mitchell were fantastic throughout my whole house hunting process. They really listened to what I was looking for and found me the perfect home! They made excellent recommendations for other services I needed throughout the process and helped keep all on track throughout to ensure a quick move. They are so knowledgeable of their area and how to fulfill their clients needs. Would definitely recommend for buyers and sellers!

Lauren · 16 June 2020

★★★★★ 5/5

Google

I used Bowes Mitchell to sell my property recently. Clare and the team were really friendly, prompt at getting my property on the market and working as a team to deal with any queries I had. Clare's years of experience meant that she was able to get me the sale price I hoped for in a short amount of time. Thank you for your help and support in the process.PositiveQuality

Danielle · 16 June 2021

★★★★★ 1/5

Trustpilot

Do not use guaranteed rent scheme

Do not use guaranteed rent scheme - gave us £430 a month and rented our house for over £650. Was with them 10 years and with life events we wanted it back and found urine from cats in our carpets, fleas and lack of respect that they had not been in property inspecting for 2 years stating tenant was poorly and can’t legally enter? We expected them to manage it. No defects had been reported and staircase was broken, the radiator had been broken with errors on boiler. Mostly there was a big mast from old tv hanging off the roof onto downstairs property we could have been liable for. Handover was awful they tried to tell us our property wouldn’t go for much quoting 80k when we sold it for 40k more. They wrote list of things we needed to sort never did at end of tenancy quoting out of scope on life of carpets or fittings etc. Cleaner was meant to be cleaning it out after 5 weeks no rent off them we demanded keys back - they didn’t pay for delay quoting more contract jargon. Very poor attitudes and would certainly not get a valuation from them. Do not trust them we dealt with the Newcastle branch. Also could never get the same person always someone just starting maybe they can’t keep their staff. Avoid them at all cost your house

Emma · 25 September 2023

★★★★★ 1/5

Trustpilot

Water leak from the flat above reported…

Water leak from the flat above reported nothing 4weeks later reported again leaks upstairs finally fixed sent an electrician who removed bathroom light and switch 4 months later still no light in bathroom so moved out

John · 9 September 2026

★★★★★ 5/5

Google

A brilliant service from start to finish from the lovely Emma from your Benton Branch. Her customer care and attention to detail was second to none, nothing was ever a problem for her and everything we contacted her about was dealt with really promptly. Thanks Emma!

Aimee · 24 October 2023

★★★★★ 5/5

Google

We used Bowes Mitchell to sell our home in Forest Hall. Michael, Claire and Lindsey were great throughout the whole process. We were well informed about the sale and how it was progressing. When phoning the office all staff members were knowledgeable about our sale and helpful. Based on the experience we received we would definitely use Bowes Mitchell again.

More · 16 June 2022

★★★★★ 5/5

Google

Recent house sale. Bowes Mitchell in Benton were a brilliant team. I cannot thank Michael, Lindsay and the rest of the team enough for making a very stressful time more manageable. We looked at cheaper online agents but having someone to call and help throughout the whole sale process was a godsend. I cannot recommend using them enough. Thank you.

E · 16 June 2022

★★★★★ 4/5

Google

Emma was the lettings negotiator responsible for agreeing a let on a property for my son. From start to finish she was extremely helpful and attentive to all the questions we had during the whole process. She was quick to respond with emails and phone calls keeping us up to date with the progress of the let. I was very impressed with her professional approach and she did it all with a smile.

Yvonne · 17 June 2019

★★★★★ 5/5

Google

Clare, Michael and team are fantastic. I have used Bowes Mitchell on a number of occasions to both buy and sell and found them to be professional, knowledgeable and friendly. They had people in to view my house within 24 hours of going to market and sold within days. 100% recommend and would use again.PositiveResponsiveness, Quality, Professionalism, Value

Martyn · 26 August 2022

★★★★★ 5/5

Google

5 Star and more ! From Clare viewing my property to completion of the sale took 5 weeks. Amazing service and professionalism. Clare is an absolute delight, like having a personal Estate Agent with so much warmth and charisma. Will definitely use for the next sale :-)

Barbara · 20 August 2023

★★★★★ 5/5

Trustpilot

Northwood agency Southend branch was…

Northwood agency Southend branch was very proactive in terms of finding tenants for us. Their service is extremely good and recommended. The staff especially Brian is very approachable and efficient in terms of property management.

Anjaly · 30 July 2025

★★★★★ 5/5

Google

Absolute professionalism from start to finish. Clare at Northwood Benton has been my estate agent for a number of years now and has always been extremely helpful in both buying and selling properties for me. She always gets back to me when … More

Joyce · 5 April 2025

★★★★★ 1/5

Trustpilot

AWFUL STAFF - DO NOT USE

Absolutely appalling experience with Chris at the PETERBOROUGH BRANCH! The way he spoke to me was nothing short of rude, condescending, and utterly disrespectful. He acted as if I had learning difficulties simply for asking a question, completely uncalled for and deeply insulting. His tone was arrogant and dismissive, like someone who’s never had a respectful conversation with a woman in his life. If you’re looking for professionalism, patience, or even basic human decency, steer well clear of him.

I · 31 July 2025

★★★★★ 5/5

Google

A brilliant service from start to finish from the lovely Emma from your Benton Branch. Her customer care and attention to detail was second to none, nothing was ever a problem for her and everything we contacted her about was dealt with really promptly. Thanks Emma!

Aimee · 16 June 2023

★★★★★ 5/5

Google

I can highly recommend Bowes Mitchell, Benton. We have recently sold my deceased mothers house and they were absolutely brilliant. Lynn and her team were so professional and very friendly, nothing was any trouble. I felt Lynn went above and beyond and she really is a huge credit to Bowes Mitchell. A big thank you to Lynn, Claire and Michael 🙂PositiveProfessionalism

Gillian · 26 August 2021

★★★★★ 5/5

Google

I have recently sold a property with Bowes Mitchell and the service was excellent, Caitlin & Clare kept me informed all the way through the process and handled everything brilliantly

Mike · 16 May 2024