Northwood incorporating Bowes Mitchell Newcastle Upon Tyne reviews

★★★★★ 1/5

Trustpilot

Put the rent up twice in just over a…

Put the rent up twice in just over a year, the last one by 15% in a property that needs a lot of work.

Peter · 26 August 2026

★★★★★ 5/5

Google

Claire was really helpful and great with communication throughout our purchase process. She is also very knowledgeable about the local market and found us great properties to view. Bowes Mitchell/Northwood were a real pleasure to work with.

Judith · 16 June 2023

★★★★★ 5/5

Google

The service and support I had from Clare and all the team in the office was excellent when I had to sell my late father's property. Prompt service, regular updates and great liaison & communication with the buyer. The marketing was very quick & effective, and it was such a help to have everything dealt with on the spot when I live over an hour's drive away. Not to mention the friendly approach and the great value for money! Many thanks.

Clare · 19 October 2023

★★★★★ 5/5

Google

5* service from Clare and the team! The team’s excellent communication and support through all aspects of the buying process made it a seamless transition, highly recommend!

Stuart · 6 June 2025

★★★★★ 1/5

Trustpilot

If I could give a zero I would

If I could give a zero I would. These people are holding my money. Money which they say they haven’t received despite my bank proving otherwise. My experience is that they are simply incompetent. The property we were taken to had a missing window, no knobs on the washing machine, dangerous sockets hanging off the wall and a carpet that looked like someone had taken a car engine apart on it. Unprofessional and certainly incompetent when it comes to refunding holding fees. They say they haven’t received it. My bank has proven otherwise. Goodness knows how they handle peoples rent. Reported to the Lettings Ombudsman and the FCA for fraudulently retaining our money. If you don’t want a headache day in and day out when you let a property, avoid these people as my experience is they are not fit to perform the task of a letting agent.

Alan · 7 April 2025

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costs! An awful experience in St Albans: 6 days to prep a single contract, missed the timelines I requested 10 days in advance and didn't communicate that, didn't arrange an appointment for me to collect keys to enter the flat - only for the clerk. In the end cancelled my deposit on the ground of their own incapabilities.

Irina · 30 October 2025

★★★★★ 5/5

Google

I just wanna give a special thanks to Claire and Caitlin at Northwood for helping us secure and buy our first home- we explained from the beginning our situation and nothing was trouble, even though it wasn’t plain sailing Claire kept us posted throughout and kept a very pregnant me calm and calculated. Thanks again. Couldn’t recommend you enough.

Toni · 17 January 2024

★★★★★ 5/5

Google

Great service! Very helpful and professional staff 👌👌 Thank you Clare Messner and Caitlin Appleby for all your support and for going the extra mile doing the purchase of my recent property as smooth as possible. I am a property investor so I am definitely coming back for more business in the future. Highly recommended! 🌟🌟🌟🌟🌟

Sapna · 17 March 2024

★★★★★ 5/5

Google

Great service provided by the whole team, they were there to guide us every step of the way and always available to use when we needed them, especially Claire in particular. This is the second time I have purchased through Bowes Mitchell and won't hesitate to use them again the future.PositiveResponsiveness, Professionalism

Cheryl · 16 June 2021

★★★★★ 5/5

Trustpilot

Car repaired like brand new!!

Customer service was exemplary the BEST I have experienced with car garages. They were communicating on a daily basis so I was fully aware of the works and expected time of repair. I recommend them and will be using them again!! The repair made my car look like brand new!! Thank you for an excellent service 😻

Changes · 26 November 2025

★★★★★ 1/5

Trustpilot

Absolutely disgusting! Never use them! Awful Eastbourne branch!!

Absolutely disgusting and unprofessional, snobby and rude! Manipulative, liars and never felt so angry or upset from anyone, especially when you trust them with the home you rent. Conned and just wanted to take money and left me and my family in mouldy damp home.

Sophie · 9 March 2026

★★★★★ 1/5

Trustpilot

Not worth hassle, stress or your money

I would honestly say that Northwood Heswall are the worst letting agents that I have ever dealt with, substandard properties, non-existent customer service skills (except Sam she tried on some occasions to help), they are the type of agents that give letting a bad name. We moved into a property that we were told was long term let, from day one we had nothing but issues from the actually cleanliness of the property at handover, Claimed it had been professionally cleaned, well if that’s what they call professional then I dread to think what their own homes are like it was thick with grime, disgusting and rather offensive that they would deem it acceptable for a new tenant.Every time there was an issue it was an uphill battle to get anything done, always an excuse from poor communication within the office to waiting on approvals basically take no responsibility. In some cases repairs were not undertaken for over 100 days despite them stating that they will react within 28 days. Each email sent was ignored and constantly had to chase up the office. Some of the issues we had Northwood Heswall were clearly unaware or lacked basic understanding of the legal requirements particularly when it came to electrical installation works. The substandard level of some of the so called tradesmen they send out its debatable, more like odd job men that qualified tradespeople so they obviously do not have any quality management system in place.The staff are rude and incompetent and appear to never talk to each other or have mastered the art of playing dumb. They’re meant to act as the agent between you and the landlord but actually do nothing for you as a paying tenant but treat you with utter distain as if being a letting agent makes them any better than you and didn’t even help us the tenant when the landlord breached contract. Northwood Heswall don’t reply to formal complaints raised just more evidence of the lack of professionalism and customer service skills of the management at Heswall, that’s if you can actually make a complaint as they have one generic inbox that when you chase up they claim to have not seen your email. Whilst our complaint was eventually acknowledged there was no formal rectification or response from the management pertaining to the issues just a statement trying to absolve themselves of the issues raised. If you value sanity and a simple life do not bother entertaining a rental property through these cowboys its honestly not worth it. I’ve let properties in London, Dubai etc and these are by far the most substandard organization that I have ever had the misfortune to deal with and advise anyone to steer clear of Northwood Heswall at all costs.

Victoria · 23 December 2021

★★★★★ 5/5

Google

Claire and Caitlin were like Batman and Robin when it came to supporting us in selling our property. They ensured that no jokers turned up without doing their due diligence first. Our property was sold within a 3 month period and ensured the process was as smooth as can. I'd highly recommend them.

Rob · 16 April 2024

★★★★★ 5/5

Google

Katie was AMAZING help throughout the process made it so stress free especially as a first time buyer , super prompt with her replies and getting everything sorted. Definitely recommend , keep doing what you’re doing katie you’re smashing it :)

Jade · 4 November 2024

★★★★★ 5/5

Trustpilot

Great customer service

Great customer service, I was looking for a property immediately ( within 2-3 weeks). Website/viewing listings was easy. I was grateful the whole ' bidding war' other estate agents like to use, this company didn't do that- I put an offer in and got accepted straight away. Although I didn't go ahead with them I most certainly would use them again.My point of contact Alex was great to deal with ( I'm a problematic customer who askes a million questions) my wants and needs were understood and relevant properties were shown to me.

Camillia · 14 November 2021

★★★★★ 5/5

Google

A big thanks to John, Lynn and the rest of the Bowes Mitchell team who completed the sale of my house with reassuring ease despite the COVID-19 lockdown. The service was first class and always packed with humour and friendliness. It was a pleasure meeting you all.PositiveResponsiveness, Quality, Professionalism, Value

Ian · 16 June 2021

★★★★★ 5/5

Google

Claire and Owen have done a great job of getting my flat sold within a week of being advertised with multiple offers. Great photos added, keen to help and communication was excellent. Couldn’t recommend anymore great service

Tony · 11 July 2025

★★★★★ 1/5

Trustpilot

A complete bunch of C##TS

Do not rent from Northwood without taking a qualified surveyor!! We rented a property for 6 months and had nothing but trouble. Mold was painted over, damp so extreme that they said that the building had to be completely stripped to find its source, windows that didn't fit frames, doors falling off, boiler not working and improper insulation. Advised to turn heating up and open windows to deal with damp and mold...... In the middle of winter.....When we moved out they tried to claim against our deposit for damages that was actually there contractors bodge jobs!! There houses are decorated to look fresh when you view and move in but it only takes a week or two to show it's true condition.Avoid the Stoke office!!!!

Mr · 7 October 2021

★★★★★ 5/5

Trustpilot

I recommend Northwood 100%!

I cannot praise Northwood Estate Agents enough! Jayne navigated and supported me so well throughout a really emotional journey in selling my parents’ home. The care to detail when dealing with everything from valuing, listing and viewing was second to none and both Jayne and Michael were absolute lifelines throughout the process. I was guided to secure the best buyer whilst ensuring I had complete control of all the various choices to be made. I recommend Northwood 100% if you want a caring, informative and stress-free journey - a rare thing these days. Well done all, an easy 5 stars! - C Brown

Coll · 5 October 2021

★★★★★ 1/5

Trustpilot

Worst experience ever

I received a distressing call from aNorthwood employee that was very rude in relation to the inventory check-out for Flat 151 Southside, St John's Walk, B5 4TH.Aside from the rude and unacceptable tone, the employee ('Mo') insisted that money would be taken from our deposit because there was a hair in a drawer and some dust under the sofa. In other words the flat was very clean, but he wishes to nitpick about hairs, and thinks that he has a right to insist that we pay.So I just want to re-cap a few items over the tenancy:We moved in in January. One of the key fobs didn't work. So the inventory check didn't capture something as important as that, but you captured a hair in a drawer. I didn't make a big fuss, we just got it resolved.Northwood also informed the Council that Andrew Green and Emilie Tao had moved into the property. My boyfriend’s name is not Andrew Green. So again, happy to criticise a hair in a drawer, but couldn't get the name of the tenant correct? This was a bit of a pain to correct with the council tax. They got water and electricity meter reading wrong as well I had to be hold on call for hours to try to get them resolved! Such a pain!There was dust under the sofa, and the windows weren't clean. The floor was sticky and although generally clean, I am sure there were hairs if one were to look. Perhaps they can provide a picture of under the sofa and the windows to see a before and after, including the insides of every drawer.Soon after moving in we scanned our passports in the office, then we were contacted to come and scan our passports. I said we already have. Eventually Northwood accepted they already had our passport scans.One of the employees (also I believe 'Mo') turned up at the door and tried to get in. He said he was here to do a normal property check. I said that's fine, but not right now, because I was working from home. I just asked him to contact us in advance. He said he had contacted us in advance and wanted to come in. I said I didn't see any email. He said "he definitely had", again quite rudely essentially calling me a liar, so I asked did he receive a reply? He didn't answer. I then checked all my email and there was no email. I sent an email to Northwood and Mo to say this and to let me know about the next inspection. No apology, no proof of email from Northwood. Quite rude.The elevator in our building was broken for approximately 3 months (could be longer now). We did raise this with Northwood, but didn't hear anything back. Why was nothing done?So 1, 2, 4, and 5 are all Northwood Lettings or inventory clerk errors in the space of about 6 months.Number 6 is actually the biggest issue for me. That was not only extremely inconvenient every day, it also cost us approximately £100 or more extra costs in moving because the delivery men had to go up and down 4 flights of stairs with each box which obviously takes longer. So given that you want to ask for extra money to clean a hair in a drawer or some minor dust under a sofa, I would like to know what compensation they will be providing for the fact that the lift didn't work for all those months? It is part of the service fee and is why we paid the rent we did. So we should receive some compensation for:that service was not provided for months but was paid for in the rentwe had to pay extra for removal costs due to it.Perhaps there should have been more focus into looking after the tenants and making less mistakes over the tenancy than there has been on this hair in the drawer or whatever else. I'd also like to add that the flat was clean when we vacated it, and if there is any hair anywhere, it may well have been from the inventory clerk, or perhaps someone else was in the property. Either way, we will refuse any deduction from deposit and raise a dispute unless we can reach satisfactory agreement.

Ye · 11 September 2021

★★★★★ 1/5

Trustpilot

A company that discriminates against women

I have complained against the Northwood Estate Agency on 568 Mansfield Road, Sherwood, Nottingham, NG5 2FS for the following reasons:I have rented a property with them and when I was present on the 16th of August 2021 to check the inventory with the Northwood representative Mr. Paul Gill arrived about more than 30 minutes late and he did not apologise for his lateness and I was obliged to wait for him.During the inspection, I explained to Mr. Gill the house had a leak that Northwood only fixed after we sent them two emails asking for a solution. This leak caused mould on the wall that ruined our wardrobe; I showed him the pictures. I was sneezing due to the mould but Mr. Gill just said it is my obligation to clean the mould caused by the leak without any apologise again.At the end of the inspection of the property, I asked Mr. Paul about the next steps but he ignored me completely saying that he would check everything with my husband. I insisted that I am a part of the contract but he refused to let me know.I waited for him to send some information without success and I have sent to Northwood Estate Agency an email saying he refused to explain to me the next steps on 20th August. On 24th August Mr. Gill sent an email to my husband without giving me a copy ignoring again that I am a part of the contract.I have sent an email to the Northwood head office without much success. Mr. Paul Gill is a prejudiced person who will discriminate against you because of your gender, nationality. He is definitely not professional. He is also very rude, he always wants to take advantage of you and he will not treat you with due respect. I am really impressed that in a country like the UK the kind of person like Mr. Paul Gill still has space and support in the society to have this kind of behavior. I really recommend that if you are doing something with them do not have an expectation you will be treated with due respect.

Ivani · 9 September 2021

★★★★★ 5/5

Google

Thankyou to Chloe the mortgage advisor at Norwood the Benton branch Newcastle. My grandson and his partner has purchased a property with Norwood. And found it very difficult getting a mortgage. From numerous places. If it wasn't for Chloe the mortgage advisor from Norwood estate agents Benton who went above and beyond. They would of lost the house they so wanted. Chloe managed to Secure a mortgage within two days. She kept them in the loop at all times of the day. Thankyou Chloe you are an asset to the company. I will definitely be coming to you when my fixed rate mortgage is up for renewal. Also thankyou to claire the valuator that showed us all around the property she was very helpful. A very nice lady. I have no hesitation in recommending this estate agent to Anyone seeking a mortgage. Or buying or selling a property.🏡

Sharon · 16 June 2023

★★★★★ 5/5

Google

Really positive interactions with this group of agents. Claire was friendly and very efficient dealing with any queries in a timely manner - made purchasing a property that bit smoother! Thank you.

Cait · 16 June 2023

★★★★★ 5/5

Google

I can't remember the last time I ever gave anyone a good review, but this review is different. I put my house up for sale with Northwood Incorporating Bowes Mitchell, Four Lane Ends office. Right from the start I found Clare, Michael and the rest of the team professional and friendly. After visiting their office on Monday my house went on the market the same day and quickly got 8 viewings. Had offers, and accepted a cash buyer by Friday the same week at over the asking price. They really know their stuff. Can't recommend them highly enough to anyone thinking of selling.

Rob · 16 June 2023