5/5
GoogleGreat service, they got me a great offer the same day my property went on the market and did all they could to get it through as quickly as possible
Trusted Agent profile · Newcastle Upon Tyne
Northwood incorporating Bowes Mitchell Newcastle Upon Tyne reviews
★★★★★
703 reviews across 2 platforms
172 Benton Road, Benton, Newcastle Upon Tyne, NE7 7UH
Northwood incorporating Bowes Mitchell's office in Newcastle Upon Tyne, at 172 Benton Road, is rated 3.6 out of 5 across 703 reviews on two platforms, including 418 Google reviews rated 4.8.
Reviews
Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
Google1/5
TrustpilotVile
Like all the other reviews on here, absolutely dreadful experience. The customer service standard is horrible. The company don’t care because it’s a franchise so it doesn’t affect them. I know it’s not always possible to avoid using a particular estate agent if you want to buy the house they are selling, but I’d go to the ends of the Earth to avoid Northwood.
5/5
GoogleNorthwood handled the purchase of my first property and I was impressed with not just the service they offered but the staff were very friendly and attentive.
5/5
GoogleGreat, friendly service, really helpful and a lovely extra touch on moving day!
Agent replied · 15 June 2024
Thank you!
1/5
TrustpilotTerrible service.
In over twenty years of renting, Northwood is the worst estate agent I have ever encountered. Lots of staff that don't communicate with eachother or with us. Any issues we had would take ages to resolve. Staff were rude and unhelpful.
5/5
Googlevery friendly and professional staff. Always helpful and got time for a chat. Michael and Clare are so helpful too nothings too much.
Agent replied · 15 June 2024
Thank you so much for leaving such a great review :)
1/5
TrustpilotIllegal practices in Scotland! Avoid!
Operating illegally in Scotland. They ask for a holding fee, which is illegal in Scotland. Now on the third business day waiting for a refund for the holding fee after they changed the move in date. They advertised property as available immediately, only for us to find out it would be available in a months time.
5/5
GoogleGreat team, really invested in the selling process and pushed the chain as if it was their own sale. Would have no hesitation in recommending Bowes at all. Pleasure to deal with. Chris
Agent replied · 15 June 2024
Great 5 star review. Many thanks & only pleased you were pleased with the service my team provided. All the best in your new home.
5/5
GoogleAmazing service easy to understand always keep you updated on progress
Agent replied · 15 June 2024
Thank you for such kind words :)
5/5
GoogleJust wanted to leave a review for Clare & Caitlan to thank them for all their help when purchasing my home through Bowes Mitchell. They went above and beyond and kept me posted throughout.
5/5
GoogleExcellent team. Thank you to you all for your support during the sale of my property
5/5
GoogleBought and sold with Bowes Mitchell, cannot express how helpful and informative they were, supported me throughout the whole process. Definitely recommend them to anyone buying or selling.PositiveProfessionalism
Agent replied · 15 June 2024
Thank you so much for your kind words :)
5/5
GoogleGreat experience from start to finish. Claire and Michael supported us through our move with professionalism, expertise and fantastic communication. Couldn't have asked for better service. Thank you
Agent replied · 15 June 2024
thank you so much for your time in leaving such a great review, Claire and Michael have both said that you were a pleasure to work with and we all wish you the best in the future!
5/5
GoogleThe Bowes Mitchell team have been fantastic every step of the way, can't recommend enough. Always ready to assist & advise, nothing was too much trouble. Very much appreciated, thank you all.
Agent replied · 15 June 2024
Hannah many thanks for your review, it's the best Christmas present you could give us and I will certainly pass your compliments onto the team.
1/5
TrustpilotIf you want to have your day ruined, these are the best to use. Attention to Peterborough branch
Couldn't have a worst experience with the branch in Peterborough. They don't follow their own contract as they entered in the flat I was renting without my permission and in other circumstance they entered with less then the 24h warning.Do not even consider them, is my advice. They will use you and abuse from your rights and change the rules to suit them.
1/5
TrustpilotLess than helpful when trying to…
Less than helpful when trying to organise a viewing on a property from their Ashford branch in Kent. Funny how they are as nice as can be when there’s a property slump but as soon as the market turns the other way. Refused a viewing as they were too busy. I’d never put my house on the market with them.
5/5
GoogleCan't fault Bowes Mitchell at all! Used the four lane ends branch several times now. Fantastic service every time! Thank you
Agent replied · 15 June 2024
Keon, you are a joy to work with :) see you again soon. All the best Bowes Mitchell team
5/5
GoogleEveryone is so genuinely lovely and helpful here! Really good communication, and made me feel very reassured even though I was so out of my depth as a first time buyer.
5/5
GoogleExcellent service all round. Katey assisted me with the process of entering into a new Tenancy. The entire process was handled swiftly and fairly, contact was easy and people were friendly.
1/5
TrustpilotHarrow Weald branch staff always…
Harrow Weald branch staff always mis-communicated and was committing to anything to get contract signed.Please stay away from them if possible.
5/5
GoogleFantastic personalised service from start to finish! The team at Bowes Mitchell were friendly, professional and got the job done well, we would definitely recommend their services.
Agent replied · 15 June 2024
Thank you so much for your review! we wish you all the best in the future :)
5/5
GoogleExcellent Estate Agents - Friendly, professional and genuine. Caitlin & team were impressive in efficiently facilitating a sale in a short time scale. Accurate valuations and great communication. Would very much recommend.
5/5
GoogleClaire and Caitlin have be fantastic in the whole process of the sale. Very responsive in dealing with any issues. Would highly recommend Northwood ( Bowes Mitchell )to anyone buying or selling a property.
5/5
GoogleThe Northwood team always deliver and incredibly friendly too!
Agent replied · 15 June 2024
Thank you so much for leaving such a great review :) Claire will be over the moon
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