Exchange Residential Ltd Newcastle Upon Tyne reviews

★★★★★ 1/5

Google

If possible would give negative stars. Whatever you do, do not enter into business with this cowboy outfit. Lived in a flat riddled with black mould for a year which nothing was done about despite numerous calls and emails. Finally moved out and was told we would only be getting £200 of our £1200 deposit back. Completely fabricating problems in order to stretch out the process and in essence bully naive students into paying extortionate fees.

Jason · 15 June 2019

★★★★★ 5/5

Google

The staff at exchange are super helpful and always get maintenance fixed quickly. The girls who had the flat before us all got their deposits back too which is always a good sign as many estate agent's in NCL don't give them back even if the house is spotless! Couldn't recommend more

Lucy · 14 June 2023

★★★★★ 5/5

Google

The five star is mainly regarding our lovely landlord that we have had - Maria! She’s been nothing but helpful since we moved in sorting issues and queries we’ve had within the day or next day. It’s really refreshing having a landlord that cares about the flat! I can promise you’re in good hands should you have Maria Brannan too! :)

Jay · 14 June 2022

★★★★★ 5/5

Google

Having been Exchange Residential’s electrician for over 10 years, I cannot recommend them enough. The team are so easy to work with which makes my job much easier and they always give the go ahead for work straight away. All of the tenants that I speak to are happy and the houses are all maintained to a high standard Keep up the great work people and i look forward to another 10 years

David · 15 June 2019

★★★★★ 5/5

Google

Can’t fault this company at all - Look after my portfolio and for the passed 4 years every house has had the same tennant in that they found. The manager was super helpful and gave some really great advice on how to price the properties to make them fair value for everyone. 10/10

Mohammed · 7 November 2024

★★★★★ 5/5

Google

Exchange Residential is a good option to find your home in Newcastle. They are professional and caring. The team is ready to help and support when needed, like Sophie who has been fabulous since I moved in. I highly recommend.

Knectt · 23 March 2025

★★★★★ 5/5

Google

The best landlords I’ve had in my 4 years at university. Eve and Sophie have been amazing, if there were any issues with the flat, they’d sort it straight away and have a contractor come visit the property ASAP.

Shauna · 17 September 2023

★★★★★ 1/5

Google

Exchange residential are extremely unhelpful. I’m not even half way through my year long tenancy and not one complaint or maintenance request has been professionally dealt with and if it has it always takes a long back and fourth process of complaints to get their attention. I strongly recommend that you choose a different company to go through as living as a student is hard enough despite the no support you get from Exchange.

Lauren · 14 June 2023

★★★★★ 2/5

Yell

Rude and scam students

Rude and unprofessional when we disputed the ridiculous deductions from our deposit. Yet another letting agent that makes students suffer for their gain. We were charged £55 to have hooks removed off the back of a bedroom door which were there when we moved in, when we disputed this all we received was a rude response and a mere £5 taken off the original deduction. We were charged for £50 for cleaning fees in which we left the flat in a cleaner condition to what we moved into, and when we asked to see the receipts for the “third parties” they used for the cleaning services they were unable to provide this, therefore to me, shows that no professional cleaning was done and they charge there tenants for this. I’ve known many people in the past having similar complaints about these issues, especially in terms of never receiving the full deposit back, but we had heard there was a new turn around of staff so gave it a chance. We regret this and will never go back to this letting agent.

EmilyN-96 · 2 September 2022

★★★★★ 5/5

Google

The staff were lovely and always on the ball with maintenance requests / any queries I had & always replied on the same day. The apartment was a lovely space and great value for money, would highly recommend exchange!

Mollie · 14 June 2023

★★★★★ 1/5

Google

Terrible experience. Scam artists at every turn, anything to keep their grubby hands on your deposit, nothing ever gets fixed. Do not rent from this company. Charged me for a room cleaning, despite it being thoroughly cleaned. Their evidence that it needed cleaning was a photo of literally a single penny under the bed. £35

Harry · 14 June 2021

★★★★★ 5/5

Google

We have been tenants with Exchange Residential for several years and have always received useful and efficient communication and had maintenance issues resolved quickly. Overall we would highly recommend them and are sad to be ending our tenancy!

Dan · 14 June 2023

★★★★★ 5/5

Google

So helpful with any issues I’ve had, super fast at replying emails with any queries I’d definitely recommend staying at exchange residential properties.

Elise · 16 April 2024

★★★★★ 5/5

Google

i have had dealings with exchange residential for the last 10 years and recently had a major problem with a property i rent out through exchange residential. The staff have supported me exceptional well and i recognise the value of this nothing has been a problem first class thank youPositiveResponsiveness, Professionalism

Chris · 14 June 2021

★★★★★ 5/5

Google

Great place to let with and all the staff are very friendly and more than happy to help, deal with any issues extremely quickly and professionally. Would let with them again in the future.

Ben · 14 June 2023

★★★★★ 1/5

Google

Avoid this company!!! They will mess you around with the deposit wherever they can. It’s been over a month since my tenancy ended and I’m only just receiving the small amount they’ve decided not to keep back now. They’ve charged £82.80 to clean a flat that was almost spotless and have taken over 50 pictures of tiny specks of dirt to justify the need for this clean, not only that but they’ve charged a £45 removal fee for a drawer a clothes I forgot when it would have taken them 5 minutes to put it in a bin bag and take them out to the bins. Also a £48 redecoration fee which despite the 50 photos I still don’t understand a need for. Despite us being in the middle of a global pandemic this company has been incredibly inconsiderate to their student tenants. They very rudely refused to let anyone out of their tenancies when they moved out of their flats in April due to the pandemic and then have made little to no effort to save money when getting quotes for any work that needs to be done. It’s such a shame as their flats seem to be some of the cheapest and nicest in Newcastle.NegativeResponsiveness, Quality, Professionalism, Value

Amy · 27 August 2021

★★★★★ 1/5

Google

Yet another company designed to exploit renters and squeeze every last penny out of them without actually providing a service. Complete min-maxers, just looking for maximum profit while investing the bare minimum. If you haven't taken a photo of every single carpet fibre in the house when you move in, they will invoice you with microscopic photos of individual dust fibres. Despite supposedly requiring your entire deposit to clean said microscopic blemishes, there is mysteriously little evidence that they use this money for its intended purpose, as upon moving in, there was a variety of dirt and stains. To new renters: beware of any stains or dust, as they seem to like using these permanent fixtures as an annual source of income.

J · 14 June 2021

★★★★★ 1/5

Google

Expect to be charged ridiculous amounts out of your deposit for cleaning and fair wear and tear at the end of your tenancy with this company (no matter how clean you leave your property). When we disputed the cleaning charges Exchange went on to send us over 500 photos of the house including photos of a singular hair on the floor and a woodlouse in the entrance! We were also charged for the cleaning of a mattress and curtains that were already stained when we arrived at the property. When it was raised the mattress and curtains were already stained they said it was because they were now 'more stained'. The fact that both were stained at the start of our tenancy makes you doubt if they even carry out the works they charge you for... Avoid this estate agency at all costs.

Daisy · 14 June 2021

★★★★★ 4/5

Google

The place is big and good enough for a student to accommodate. The previous manager, Becki we had they were too rude and helped us out just for the sake of doing it! But the managers we've encountered this year Eve and Maria and their team handling the apartment are well spoken, responsive, and sort out if any problems on set date and follows up with the problem time to time and ensures everything is going smoothly at the end good customer service good reviews, Kudos and Thank You so much for making our stay till now peaceful and tension free.

Pratik · 14 June 2021

★★★★★ 5/5

Google

Exchange have a looked after our properties for over 15 years. In that time we have found them to be reliable, easy to work with and, most importantly, trustworthy. They keep us up-to-date with any works that are required and the tradesmen they use are both competent and reasonable. The accounting process is seamless and clear. On the very rare occasions there are issues these are dealt with quickly and without hassle. I am pleased to continue to work with Exchange.

Grant · 14 June 2021

★★★★★ 5/5

Google

We found Exchange Residential, Eve, Sophie and Maria, to be very helpful and efficient. Any maintenance issues were dealt with promptly. Would recommend them if you are looking to rent.

Pauline · 14 June 2023

★★★★★ 5/5

Google

Exchange were great from start to finish, renting my flat was easy with good communication. I had no problems during my time renting and got my deposit back (because I looked after the property!) Don’t take notice of the negative reviews if you intend on doing the same 😊 Thanks, Abi. …

Abi · 15 June 2019

★★★★★ 1/5

Yell

Disgusting estate agency, avoid

If you're looking to be insulted, ignored, and robbed of all your money... this is the estate agency for you!You can look forward to extortinate fees for ridiculous reasons. If you have a problem with this, don't worry. The 'friendly' staff of Exchange Residential will always be there to ignore you for weeks at a time, forget to read your emails, and rinse you of every last penny with vindictful glee. Despite their apartments regularly being grimy, ratty, and (most excitingly) a health hazard when you move in, Exchange Residential will attempt to take your entire deposit even if the place looks better than when you moved in. Even Kim and Aggie wouldn't get their deposit back.Best of all, Exchange Residential has their interns and contractors leave 5* reviews on the internet. This is a very clever move by them, since their natural review score might stop poor, defenceless sttudents from renting with them.

MillyR-6 · 23 August 2020

★★★★★ 1/5

Google

My closest friends have experienced an extremely poor service with yourselves. I’m quite disgusted on how they have been treated whilst renting your property. I don’t believe it is acceptable & how you have gone about their deposit refund is appalling.NegativeResponsiveness, Quality, Professionalism, Value

Harriet · 14 June 2021