5/5
GoogleRating only, no written review.
Agent replied · 12 October 2026
Thank you for this review for Max following your lettings Viewing. Kind Regards Butters John Bee Lettings
Trusted Agent profile · Newcastle Under Lyme
Butters John Bee Newcastle Under Lyme reviews
★★★★★
1,754 reviews across 2 platforms
36 High Street, Newcastle Under Lyme, ST5 1QL
Butters John Bee's office in Newcastle Under Lyme, at 36 High Street, is rated 4.4 out of 5 across 1,754 reviews on two platforms, including 681 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Awards
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
Google5/5
TrustpilotI have a couple of properties rented…
I have a couple of properties rented out and managed by this company mainly dealing with hayley kelly from the start who was very helpfull, informative, polite and friendly.Very good customer service and I'd recommend her to anyone.
5/5
TrustpilotOverwhelmingly straightforward
Lisa led the process with ease, patience and overwhelmingly straightforward. The liaison was at it's best and she worked well for me as a buyer but also balanced with that of the seller to progress the sale to completion. Highly recommended.
5/5
Trustpilotexcellent service and an excellent…
excellent service and an excellent letting agent
Agent replied · 12 June 2024
Valentin, thank you so much for the positive review!
5/5
TrustpilotQuality service from Chelsea at…
Quality service from Chelsea at Newcastle
Agent replied · 12 June 2024
Hi Tracy Poxon, we are very happy to have provided you with such a positive experience!
5/5
TrustpilotCharlotte Foden came to photograph my…
Charlotte Foden from the Stafford branch came to photograph my rental property and within 24 hours the property was online and she was already booking viewings. Very impressed with such a speedy and professional service, thank you!
5/5
TrustpilotVery professional!
Very professional and a great company!! Nothing is too much!! My main contact has been with Chanelle Smith. I cannot thank her enough for all her support. Very much an asset to this company. Pauline
5/5
TrustpilotWe deal with BJB on a day to day…
We deal with BJB on a day to day basis, our point of call tends to be Stacey o'hara, I can't fault she deals with all our issues promptly and we're kept updated along the way!
5/5
Trustpilotthe staff are very helpful and polite
the staff are very helpful and polite, they made thing very simple and easy to understand things for me to buy a property in the area. Thank you, everyone, at Butters john bee, all the best to you all.
5/5
TrustpilotNew landlord
It has been a pleasure working with this Company. As a new landlord they have dealt with everything for me. Elisha has kept me fully informed all the way through. Pleasure to do business with x x
5/5
TrustpilotI reported a problem to Danielle on…
I reported a problem to Danielle on Tuesday by Wednesday afternoon someone was here to fix it, really quick to respond to my problem and kept me up to date with phones calls and emails. 👍🏼
5/5
Trustpilotletting my property
simple and completely stress free letting of my property with a very friendly Rebekka Gill. paying their fees is well worth avoiding the headache of finding a tenant and managing the property. highly recommended!!
4/5
TrustpilotWhat lovely service I had from Julie…
What lovely service I had from Julie today. She was very polite and approachable. Made me feel very comfortable to address my query with her. Hope to speak to her again when contacting the company.
5/5
TrustpilotVery pleased
Very pleased with the service from Abigail and Chelsea. Excellent negotiation with my new tenant and kept me up to date at every stage. I wouldn’t hesitate to recommend these ladies at BJB Newcastle.
5/5
TrustpilotAnother superb dealing with butters…
Another superb dealing with butters John bee. Stacey makes things easy,explains things so even the softest of us can understand and nothing is too much trouble for her. Takes away all the worry
5/5
TrustpilotAbi at the Newcastle under Lyme office…
Abi at the Newcastle under Lyme office has been amazing we went not even 3 weeks to completion to a tenant moving in! Fabulous service and advice to novice landlords would highly recommend.
5/5
TrustpilotButters John Bee staff are very…
Butters John Bee staff are very professional and helpful in all their dealings with clients and offer the personal touch, often going the ‘extra mile’ so that we are happy to remain with them.
4/5
TrustpilotBought my house through Butters John…
Bought my house through Butters John Bee. I viewed without delay and put in an offer straight away. Very efficient service and the whole process went smoothly with little delay. Thanks to the Congleton branch!
5/5
TrustpilotButters John Bee
Recently started working with Butters John Bee property management. I find Stacey O’Hara extremely informative, helpful and professional! Stacey makes the whole process really straightforward! It’s a pleasure to work along side you!
5/5
TrustpilotButters John Bee new tenants.
Butters John Bee quickly found reliable tenants for my property. I was kept fully informed throughout the process. This occurred during the covid 19 lock down. Social distancing was observed during all meetings.
3/5
TrustpilotHave rented a property for 6 years…
Have rented a property for 6 years staff are friendly and helpful but I have reported repairs many times and still not been fixed but apart from that my experience has been positive
5/5
TrustpilotMolly Farrelly
Spoke to molly today. Just had to leave a review. It’s so refreshing to speak to staff at BJB, they are always so efficient and helpful. Thank you molly and BJB
5/5
TrustpilotMichael at Crewe
Michael Ferris met with us to discuss letting out our house, we found Michael to be upfront, approachable and knowledgeable. Based on this we will be using BJB to let our house.
5/5
Trustpilotwhat a delight to have a company thaT…
what a delight to have a company thaT TRULY LOOKS AFTER THE CUSTOMER,,all the staff we engaged with were more than helpful and found us a suitable tenant ,, many thanks ,,, pat valler
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Butters John Bee Newcastle Under Lyme
Has Butters John Bee won any awards?
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold; Butters John Bee, Stafford won Gold.
