5/5
TrustpilotFirst time seller
As a first time seller, I am extremely happy with the service from, Bev, Paula & James from the Telford office, very helpful, Property sold less than 2 weeks from signing. Thank you team
Trusted Agent profile · Newcastle Under Lyme
Butters John Bee Newcastle Under Lyme reviews
★★★★★
1,754 reviews across 2 platforms
36 High Street, Newcastle Under Lyme, ST5 1QL
Butters John Bee's office in Newcastle Under Lyme, at 36 High Street, is rated 4.4 out of 5 across 1,754 reviews on two platforms, including 681 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Awards
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotLucy Strassmann: Model of efficiency
Instead of my dealing with 3 persons during a change of tenancy, Lucy took it all on board. That included finalising outstanding works which had been dragging on for 6 months.
5/5
TrustpilotStacey is brilliant
I’ve dealt with many Letting Agencies over the years, but Stacey really does stand out. A good balance of professionalism and efficiency, she really is a pleasure to deal with.
5/5
TrustpilotDebbie Ashford-Thom
BJB has been extremely helpful. Debbie, in particular, has been very quick to deal with matters arising. She has been very responsive in communication and extremely polite. Thanks very much, Debbie!
5/5
TrustpilotI have to speak to Ben fairly often…
I have to speak to Ben fairly often over some rental properties, and he's always super helpful, has a positive can do attitude, and seems to work very efficiently.
5/5
TrustpilotStacey O'Hara
Stacy always provides very good customer service along with being very supportive. Her helpful and positive attitude make it clear that she’s good with what she’s doing. Highly recommend
5/5
TrustpilotOutstanding service
I deal with Liz on pretty much a daily basis, she has such a 'can do' attitude that is so refreshing - she is an asset to your company.
5/5
TrustpilotMolly Farrelly
Spoken to Molly today what a lovely polite member of staff who is very thorough with her services I look forward to your input in future correspondence
5/5
TrustpilotI spoke with Natalie today about…
I spoke with Natalie today about selling our property, she was very helpful, a pleasure to deal with and very professional. Thank you for all your help.
5/5
TrustpilotStacey is extremely efficient
We work with Stacey on a daily basis, she is extremely efficient and a pleasure to work with. Stacey always ensures jobs run as smoothly as possible.
5/5
TrustpilotStacey is fantastic
I deal with Stacey alot, and she is so efficient at her job. She always keeps me up to date and informed. A pleasure to deal with.
1/5
GoogleUntrustworthy I will never use butters John bee again and I would advise others never use them
4/5
TrustpilotAmazing service for the recent letting…
Amazing service for the recent letting of my property. Abbi and Chelsea from BJB were really helpful, prompt response and let my property out nice and quickly.
1/5
TrustpilotAwful company
Awful company. They don’t give a **** about their “customers” awful communication! Rude ! Definitely 100 percent do not recommend even to my worst enemy
5/5
TrustpilotI’ve had some maintenance work from the…
I’ve had some maintenance work from the company and the process is straight forward and we working with Stacey O’Hara who is very pleasant and professional
4/5
TrustpilotDuring an uncertain time due to Covid…
During an uncertain time due to Covid 19 Claire & her team kept us updated throughout on the sale of our late father's property. Many thanks.
5/5
TrustpilotI spoke to property manager Julie…
I spoke to property manager Julie Cartlidge-Dean and she was really helpful and friendly, sorted out my main tissues straight away... great service and would recommend!
5/5
TrustpilotMolly Farrelly is brilliant
I just have to compliment Molly - she is a hard working member of your team, she communicates with me often and keeps me updated.
4/5
Trustpilottenancy agreement
we requested some information for one of our flats and were promptly supplied with the requested details by carol yearsley very satisficed with the outcomekevin
5/5
TrustpilotThe process was not at all complicated…
The process was not at all complicated it was all easy and explained very well a big thank you too Jenna Stelfox for making this happen
5/5
TrustpilotExcellent, stress free and quick
Excellent service. The people were very friendly, helpful and knowledgeable. They made the process of selling my house very simple, fast and stress free.Would certainly recommend!
5/5
TrustpilotWe deal with Stacy on a regular basis…
We deal with Stacy on a regular basis and she is a credit to the company. Very efficient with any queries and would recommend
5/5
TrustpilotViewed a property with Elisha from…
Viewed a property with Elisha from Wolverhampton. She was lovely and polite and always reliable when I had a query re property. Thank you once again
5/5
TrustpilotNeeded a new boiler and got one without…
Needed a new boiler and got one without fuss or bother. As always any issues I have have been swiftly dealt with.Many thanks
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Butters John Bee Newcastle Under Lyme
Has Butters John Bee won any awards?
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold; Butters John Bee, Stafford won Gold.
