Trusted Agent profile · Newcastle Under Lyme
★★★★★
1,754 reviews across 2 platforms
36 High Street, Newcastle Under Lyme, ST5 1QL
Butters John Bee's office in Newcastle Under Lyme, at 36 High Street, is rated 4.4 out of 5 across 1,754 reviews on two platforms, including 681 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
5/5
TrustpilotRental Property Management
Danielle has dealt with my rental property management in a very helpful and professional manner
Hello Joanne,Thank you for your kind review about Danielle, we really appreciate the feedback. If we can help with anything else please don't hesitate to contact us. Kind regards, Charlotte FodenAssistant Branch Manager
5/5
TrustpilotThis is the first time that I have been…
This is the first time that I have been through the tenancy application process, so I needed plenty of guidance, Jenna Stelfox provided everything needed and explained anything I was unsure about. The service I received was of an excellent standard and Jenna helped at every step.
1/5
TrustpilotAwful experience
Awful experience. Bad communication throughout, their contractor broke something in the house I was meant to be renting. They refused to pay for it, so landlords pulled out. I was without a house 1 day before move in.
5/5
TrustpilotFantastic comunications everyrhing…
Comunications fantastic Perfect everything Liz and Rebbecah been veey helpful for the whole process
Good moring Jan, Thank you so much for your kind review, if we can help with anything else just let us know. Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotWork has a BjB contractor now for over…
Work has a BjB contractor now for over 10 years and find Carol Yearsley very helpful Keeps very much in contact with me updating keeping me on my toes 😊Very much like working along side of her hopefully many years to come Regards Eddie Contracter
5/5
TrustpilotExcellent service from Connor
Excellent service from Connor, and the rest of the team at BJB lettings in Congleton
Dear AlanThank you so much for your great review and your wonderful feedback, we appreciate you taking the time to provide this, please do not hesitate to contact us if we can be of further assistance in the future.Kind RegardsMichael FerrisLettings Manager BJB
5/5
Trustpilot'Thank-you' to Hayley Kelly
A 'Thank-you' to Hayley Kelly for ensuring the correct documents and information on vacating my brother's flat were passed along to him after initial 'hiccups' in paperwork. Thank-you very much for ensuring we have all the information as promised. A very pleasant and efficient lady!
5/5
TrustpilotI have just moved today
I have just moved today. In a crazy time, to do it. I can honestly say that the past few weeks have gone smoothly and that is because of Hayley. Thank you so much. I wish you all a safe and happy fee weeks.Kind regards.Hayley Mackenzie
5/5
TrustpilotMicheal helped us get our new home…
Micheal helped us get our new home during the COVID-19. He kept us up to date through phone calls and emails and was always there to answer any questions or queries we had. He made sure the whole transition went smoothly! Can’t thank him enough.
1/5
TrustpilotAwful
Awful - huge scam - do not ever give these guys your business
Dear Sam,Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotGreat Service
I had spoken with Chanelle who was extremely professional. She took the time out to listen and understand my frustration and saw to it that she helped resolve the issue. Very happy with the communication and service I received today! Thanks again Chanelle
5/5
TrustpilotAbsolutely excellent service so far
Absolutely excellent service so far. The knowledge of the local market, speed of communication and ten digital tools available such as the portal are fantastic. For improvement, more appropriate contacts in terms of preferred suppliers and their costs (EPC in particular) would be beneficial for your clients.
5/5
TrustpilotThankyou Danielle for your help this…
Thankyou Danielle for your help this morning! Amazing staff at Butter John Bee
Hello Angela,Thank you for your review and kind words about Danielle, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotReally helpful people and amazingly…
Really helpful people and amazingly fast response. Got my boiler fixed within few hours.
Thank you Dani for your 5 star review. We are really happy that your issue with the boiler was attended to quickly and effectively.Many thanks bjb
1/5
TrustpilotShocked to hear how they exploited a…
Shocked to hear how they exploited a charity during a pandemic.Terrible practice
Dear Josh, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
1/5
TrustpilotDO NOT USE THIS LETTINGS AGENT!
Absolutely disgraceful customer care and service. Avoid, Avoid, Avoid! Far too many items to list!
Hi Greg, We are sorry to hear you are not happy with the service from our lettings team. If you would like us to look into this for you please email your details to hello@bjbmail.com.RegardsHannah
5/5
TrustpilotExcellent Customer service from Connor
Excellent Customer service from Connor. He was very informative and helpful. Definitely recommend.
Dear Danielle Wilson, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Congleton Lettings
5/5
TrustpilotTo Connor from butters John bee five…
To Connor from butters John bee five star rating brilliant service felt welcomed.
Dear SalianneThank you for your great review and your very kind words, please do not hesitate to contact us if we can be of help in the future.Kind RegardsMichael FerrisLettings ManagerBJB
5/5
TrustpilotJenna from the winsford branch was an…
Jenna from the winsford branch was an incredible help. Given the strange circumstances she had to cater for she showed true professionalism and knowledge in helping me get back into my home. Thank you very much Jenna, truly a incredible credit to BJB.
5/5
TrustpilotHighly recommended Butters John Bee
Highly recommended Butters John Bee, the service was amazing, especially working with Michael through out the process to getting our prefect home! He was excellent with dealing with all the paperwork, viewing of the property and fast responses when we needed information!
4/5
TrustpilotAttentive service from Chelsea
Attentive service from Chelsea, responsive to any issues. Good lines of communication.
Dear Amanda Mcdonald, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.
5/5
TrustpilotJenna Stelfox
Jenna StelfoxExtremely helpful, went above and beyond. Very good service, communication, etc. 10/10
Dear Alex,Thank you for taking the time to review the service received from Jenna. I am delighted to read that you are happy with your move in process and wish you all the very best of luck in your new home.Kind regards,Rebekka Gill Lettings Manager
5/5
TrustpilotFrom the first point of contact to…
From the first point of contact to place our property on the market right up until completion, Gary, Lisa and Claire provided us with a first class service, ensuring we were kept fully informed right through the whole process. Thank you to you all.
5/5
TrustpilotExcellent service from butters John…
Excellent service from butters John bee. Really happy with everything. Thank you 😁
Hello Rachel, Thank you for your kind words and 5* review! If you ever need any help in the future, please don't hesitate to contact us. Kindest Regards,Charlotte Foden Hanley Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold; Butters John Bee, Stafford won Gold.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
