5/5
GoogleI had great service from Stacey O'Hara
Agent replied · 15 June 2024
Thank you for the 5* review Abigail Lettings Manager
Trusted Agent profile · Newcastle Under Lyme
Butters John Bee Newcastle Under Lyme reviews
★★★★★
1,754 reviews across 2 platforms
36 High Street, Newcastle Under Lyme, ST5 1QL
Butters John Bee's office in Newcastle Under Lyme, at 36 High Street, is rated 4.4 out of 5 across 1,754 reviews on two platforms, including 681 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
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Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
Awards
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
Google5/5
TrustpilotGreat service and very easy to use…
Great service and very easy to use online system to upload documents and view the process of the application.
Agent replied · 12 June 2024
Hi Shejmin, we are very happy to have provided you with such a positive experience!
5/5
TrustpilotBJB have again done an excellent job in…
BJB have again done an excellent job in looking after my apartment in Leek great service professionally dealt wirh
Agent replied · 12 June 2024
Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Kind Regards,Hanley Lettings Team
5/5
TrustpilotI am extremely pleased with bjb they…
I am extremely pleased with bjb they have been very professional and helpful. I would recommend this company to anyone.
Agent replied · 12 June 2024
Dear Sylvia, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Thank you again for your star rating!Regardsbutters john bee Winsford
1/5
TrustpilotRude staff and co care given
Customer service is very rude if we are honest with ourselves. They don't seem to get any training. I glad we are coming to the point of moving with in the next couple of months because it's getting to the point that I have not had one good interaction with them.
5/5
TrustpilotExcellent landlord experience
Excellent landlord experience. Good terms.. Tenants found quickly. Kept upto date at all times. Nothing too much trouble.Highly recommend.
Agent replied · 12 June 2024
Good morning Jane, Thank you for taking the time to leave your thoughts on our service, we're delighted you were so impressed and look forward to working alongside you on your properties. Kind regardsBJB
5/5
TrustpilotSophie dealt with our purchase from…
Sophie dealt with our purchase from start to finish, the whole experience was smooth and no hassle, definately using again.
Agent replied · 12 June 2024
Terry, thank you for your kind words and this wonderful review! Thank you again for your star rating!Regardsbutters john bee Telford
5/5
TrustpilotRenting made easy
Excellent customer service, which made it easy to complete all the necessary steps to rent a property.
Agent replied · 12 June 2024
Dear Axelle Madamu, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
1/5
TrustpilotThe most uncommunicative company I have…
The most uncommunicative company I have ever dealt with, zero feedback on our house sale, prospective purchaser doesn’t turn up, but they don’t let you know, despite message being sent, don’t reply to texts, don’t listen to voice messages. So inefficient, local branch closed. Wouldn’t recommend.
5/5
TrustpilotDanielle Thompson and all the Team have…
Danielle Thompson and all the Team have been very helpful and professional. Excellent experience at all times.
Agent replied · 12 June 2024
Thank you for your review about our team member Danielle from our property management department, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotHelpful guidance from Jenna whilst…
Helpful guidance from Jenna whilst looking at properties in Winsford. Thought video viewings were very useful.
Agent replied · 12 June 2024
Dear Georgina, thank you for writing a review following our discussions about available properties. I am happy that our advice has been helpful and I wish you all the best of luck in your search for a new home. Kind regards,Jenna StelfoxLettings Manager
5/5
TrustpilotFantastic Service !!
Just wanted to say what a fantastic job Butters John Bee are doing !!The Newcastle-under-Lyme branch especially, as the lettings staff are brilliant.They are managing my portfolio for me & doing a great job, as all 16 of my properties are tenanted.Would highly recommend their services !!Paul Tawn
1/5
TrustpilotTook advantage of a women's charity…
Took advantage of a women's charity during a national pandemic - shameful behaviour. Can't be trusted
Agent replied · 12 June 2024
Dear Ruby, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotA very well managed and professional…
A very well managed and professional service when using to let a property. Communication was excellent throughout.
Agent replied · 12 June 2024
Dear Richard Egerton, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.
5/5
TrustpilotBrilliant service
Brilliant service, communication from Micheal ferris was spot on no messing about the process was fast and efficient
Agent replied · 12 June 2024
Dear JoshThank you for your great review, we appreciate your time in giving us your fantastic comments, please do not hesitate to contact us if we can be of assistance in the future.Kind RegardsMichael FerrisLettings ManagerBJB Congleton
5/5
TrustpilotGreat communications
Great communications, and set us up with a great property. Fantastic customer service from Michael Ferris. :)
Agent replied · 12 June 2024
Dear JonThank you for your great 5 star review and lovely comments, please do not hesitate to contact us if we can be of assistance in the future.Kind RegardsMichael FerrisLettings ManagerBJB
5/5
TrustpilotExcellent service selling
Excellent service selling. Viewings arranged and communicated efficiently. They really shone as things started to drag on, chasing both purchaser and solicitors to hurry things along. Liz, in particular, was excellent on the phone, asking all the right questions and not being fobbed off. I would definitely use them again.
1/5
TrustpilotRipping off the vulnerable
Ripping off/misleading a charity when they can't view your sub-standard property during lockdown is vile...
Agent replied · 12 June 2024
Dear Steph, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotMichael at BJB has helped massively
Michael at BJB has helped massively, taking photos etc to help me out. Much appreciated. Thank you.
Agent replied · 12 June 2024
Hi PennyThank you for your great review, it was a pleasure dealing with you and your lovely apartment again, please do not hesitate to contact us if we can be of help in the future.Kind RegardsMichael FerrisLettings ManagerBJB
5/5
TrustpilotBen met all of our needs
Ben met all of our needs. He was very helpful in addressing a couple of problems we had along the way.Our minds were put at ease once we found our dream property. Great Customer Service and knowledge to match. Would definitely recommend Butters John Bee
5/5
TrustpilotViewed a property with Elisha
Viewed a property with Elisha, was very helpful and polite. Great customer service. Would recommend.
Agent replied · 12 June 2024
Amy-louise Simmons, thank you for your kind review; we are happy to pass along your comments to the team here at butters john bee Wolverhampton Lettings! Thanks again for taking the time to leave us this information about your recent visit. Take care!
4/5
TrustpilotThank you Carol Yearsley
Unfortunately the accounts department made a huge mistake which cost us rental income but Carol Yearsley took the case on board and has started to resolve it. We were having trouble getting information until Carol took the case in hand, we are now reaching a resolution.
5/5
TrustpilotCharlotte instructed my property for me…
Charlotte instructed my property for me a few weeks ago and was very fast and efficient.
Agent replied · 12 June 2024
Hello Madeeha,Thank you for your kind words, we will pass these on to Charlotte. If you require anything else, please do not hesitate to contact the team. Thank you, Hanley Lettings Team
5/5
TrustpilotI received excellent service from…
I received excellent service from Grace. She answered all our questions and was really helpful.
Agent replied · 12 June 2024
Hello Ang,Thank you for your review about our team member Grace, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Butters John Bee Newcastle Under Lyme
Has Butters John Bee won any awards?
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold; Butters John Bee, Stafford won Gold.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
