1/5
Trustpilot0 STARS
0 STARS. Absolutely shocking firm. Property management that couldn't manage a pi55 up in a brewery. AVOID AVOID AVOID
Trusted Agent profile · Newcastle Under Lyme
Butters John Bee Newcastle Under Lyme reviews
★★★★★
1,754 reviews across 2 platforms
36 High Street, Newcastle Under Lyme, ST5 1QL
Butters John Bee's office in Newcastle Under Lyme, at 36 High Street, is rated 4.4 out of 5 across 1,754 reviews on two platforms, including 681 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
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Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
Awards
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotReview for charlotte fodan.
Review for charlotte fodan.Charlotte has been more than helpful from the very start of my application , any issues that have popped up along the way she always dealt with them straight away.I have sent many emails and had many phone calls which she has always been polite and helpful everytime to make sure my move in runs as smoothly as possible. Overall lovely member of the team , would highly recommend her to help anyone.
5/5
TrustpilotExcellent from start to finish
James Keeble handled our move from start to finish - extremely professional and worked hard even in difficult circumstances to have constant updates
Agent replied · 25 September 2025
Thank you Adam for sharing your experience of working with James Keeble, our Middlewich partner. So pleased you appreciate the added value in our fee from the service we provide and deliver. Wishing you the very best in your new home and thank you again for using Butters John Bee Middlewich to sell your Holmes Chapel property
5/5
TrustpilotVery good
Jenna was a great help when we were looking for a new house. Always there to answer our questions and if she did not know the answer would find out and call us straight away. Very happy and would use butters John bee for future housing.
Agent replied · 12 June 2024
Dear Lauri,Thank you for your review regarding our service at Butters John Bee, Winsford. I am delighted that you were happy with the way your enquiries were answered and do hope that you are enjoying your new home.Kind regards,Jenna Stelfox Lettings Manager
5/5
GoogleStacey Abby Olivia were amazing. The whole process was straightforward and they made everything easy to deal with. Thank you
Agent replied · 15 June 2024
Hi Yvonne, Thank you for leaving us a lovely review :-) Regards Stacey, Property Management Manager
5/5
GoogleKris was very friendly and professional at our valution
Agent replied · 15 June 2024
Thank you for your kind review. Let us know when you are ready to sell the property . BJB Sales Team, Newcastle
5/5
GoogleSpoke to Chloe G today, really polite and helpful
Agent replied · 15 June 2024
Hi Elise, Thank you for your review for Chloe G within our property management team, much appreciated. Best wishes
5/5
GoogleKristianne was very informative and friendly at our valuation
Agent replied · 15 June 2024
Thank you for leaving your kind review for Kristianne. Its very much appreciated. Regards Ryan Cheetham ~ Residential Sales Branch Manager at BJB Newcastle Sales
5/5
GoogleCame into branch, Georgina was very helpful. Thank you
Agent replied · 15 June 2024
Thank you for your review here for Georgina, much obliged. BJB Newcastle, Sales Team
5/5
TrustpilotGreat service
Excellent service, always professional whenever I need to contact them. Danielle has been my point of contact on the last few occasions, she is a brilliant embassador for the company as she always deals with any issues I have in a courteous and competent manner.
Agent replied · 12 June 2024
Julie, thank you for your kind review; we are happy to pass along your comments to the team here at Butters John Bee Lettings! Thank you so much again for your feedback! We hope you have a great day! Kind Regards Crewe Lettings
1/5
TrustpilotCrappie no contact always the buyers…
Crappie no contact always the buyers solicitors never down to them taken over 4 months for sale and still waiting for a moving date and always say the will phone u back ps this is my partners house who is not well and why do we take to get hold off them to.find out the process. Of the move its it joke really 😒ps no chain
Agent replied · 12 June 2024
If you would like to contact me and we can discuss in further detail as we know the property this is in connection with and this process is normal with the conveyancing side of things. We have been in contact with your partner on a daily basis more than once and I understand how stressful this is for him so please call and we can get this resolved.
5/5
GoogleSolid and reliable letting agency; special mention to Abigail Iliff who is the most caring and efficient letting agent I've ever dealt with.
Agent replied · 15 June 2024
Thank you so much Adam for taking the time to leave me a 5* review, its always a pleasure to assist you with any queries that you have. Kind Regards Abigail Iliff Lettings Manager
5/5
GoogleOlivia was a breath of fresh air, professional and informative . I’d recommend her bay day. Love her energy and just pure calmness
Agent replied · 15 June 2024
Hi Julie, Thank you for leaving Olivia a lovely review, Regards Abi, Lettings Manager
5/5
GoogleRyan was nice on the valuation appointment. Thank you Ryan
Agent replied · 15 June 2024
Hi Dawn, Lovely to meet with yourself. Thank you very much for leaving me a review here, Speak soon & Best wishes, Ryan Cheetham ~ Residential Sales Branch Manager at BJB Newcastle
5/5
GoogleGeorgina was really helpful about the auction process thank you!
Agent replied · 15 June 2024
Hi Muhammad, Thank you for taking your time to leave a review here & with a special mention to Georgina - I will be sure to pass on your kind words. If we can assist moving forward in any way, shape or form then please do not hesitate to contact ourselves. Best wishes, Ryan ~ Residential Sales Branch Manager at BJB Newcastle
5/5
TrustpilotRebekka and her team gave an excellent…
Rebekka and her team gave an excellent service when letting my property. Communication was always available when needed and placement of the new tenant went smoothly. As a landlord for several years, I know that not all estate agents provide such efficient service. Thanks again!Richard Lowe
Agent replied · 12 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleClaire jinks Was so helpful. Responding very quickly to my queries. And made it that, I didnt have to worry
5/5
TrustpilotBRILLIANT!!
BRILLIANT!!Best customer service from start to finish! Luke and Elisha couldn’t have been more helpful to helping us find what we were looking for, always there with advice and always put our needs first Would definitely recommend to family and friends! Thank you Elisha and Luke!
Agent replied · 12 June 2024
Thank you for leaving such great and detailed feedback about your experience with butters john bee Wolverhampton Lettings. We hope to see you soon!
5/5
GoogleVisited the branch today and Ryan was helpful
Agent replied · 15 June 2024
Hi Ben, great to meet with yourself this afternoon, Thank you for calling in to take care of the admin with me. Best wishes, Ryan ~ Residential Sales Branch Manager at BJB Newcastle
5/5
GoogleGeorgina was fabulous, thank you for your help.
Agent replied · 15 June 2024
Thank you for your lovely review for Georgina, much obliged. BJB Newcastle, Sales Team
5/5
GoogleGeorgina was very helpful and lovely. Thank you
Agent replied · 15 June 2024
Thank you for your review here for Georgina, much obliged. BJB Newcastle, Sales Team
5/5
GoogleGeorgina is very helpful and wonderful service. Thanks
Agent replied · 15 June 2024
Thank you for your lovely review for Georgina, much obliged. BJB Newcastle, Sales Team
5/5
GoogleGeorgina was very lovely, quite accomodating. Answered all my questions perfectly.
Agent replied · 15 June 2024
Dear Maegen, Thank you for taking your time to leave a review here with special mention to Georgina, I am delighted to hear Georgina has provided a great service. If we can assist you moving forward then please do not hesitate to contact ourselves back. Best wishes, Ryan Cheetham ~ Residential Sales Branch Manager at BJB Newcastle
5/5
GoogleGeorgina was very professional and polite. She came back to me very quickly and helpful on any questions I had.
Agent replied · 15 June 2024
Andrew, Thanks for this lovely 5 star review. Much appreciated! Regards, Georgina Johnson, BJB Newcastle Sales
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Butters John Bee Newcastle Under Lyme
Has Butters John Bee won any awards?
Yes. Butters John Bee won Platinum in The Trusted Agent 2026 awards.
