Butters John Bee Newcastle Under Lyme reviews

★★★★★ 5/5

Trustpilot

Quick and easy process

Quick and easy process! I'd just like to specifically thank Lydia for constantly going out of her way, (even working on her day off!), and being so helpful with the process, despite the few difficulties we had along the way (due to technology). Your help is greatly appreciated :)

Danielle · 2 September 2019

★★★★★ 5/5

Trustpilot

Massive thanks to Benjamin who has been…

Massive thanks to Benjamin who has been a massive help with our property. As a new landlord you always want to have someone at the other end of the phone to help and advise you, and make sure you’re not going to end up in trouble. Benjamin has been quick and friendly and explained things in a way that makes it simple to understand and remember. I feel very safe knowing our property is in good hands.

S · 18 December 2020

★★★★★ 5/5

Trustpilot

We are currently going through the…

We are currently going through the buying process and butters John bee have been so helpful especially Patricia who has really listened to what we are looking for! Also Ben our mortgage advisor who is amazing and is always happy to answer our questions and talk us through the process

Consumer · 10 January 2024

★★★★★ 5/5

Google

Stacey is always very pleasant when she contacts me, also great at reminding me what I need to do!

Jennifer · 18 December 2023

★★★★★ 5/5

Google

It was a nice viewing with BJB. Georgina is very helpful showing me around the property.

Paik · 16 February 2024

★★★★★ 5/5

Google

Kristianne was very informative and friendly at my valuation thank you

Paul · 25 May 2024

★★★★★ 5/5

Google

Georgina was extremely helpful, thank you for your advice about the property market!

Marie · 16 April 2024

★★★★★ 1/5

Trustpilot

AVOID!

Most definitely the most unprofessional and incompetent company I’ve ever had the unfortunate pleasure of dealing with.Whilst renting a property through Butters, I also tried unsuccessfully to arrange viewings/make offers on properties for sale with them.The rental side is abysmal. There’s literally no communication between Butters, tenants and landlords.No-one ever answers the phone, you’re left to arrange your own repairs/maintenance and they fail to turn up for appointments with no cancellation. There’s more but I’ll move on to the dreadful sales!I put a best and final offer in on a house, more than 10% over the asking price, a very competitive offer. I was told there were 3 parties involved and all 3 offers would be put to the vendor by lunchtime and I would get a call later in the day. 5 days it took! I rang the office repeatedly, either to get no answer, be put through to the useless concierge service or be told the agent would return my call. His response when I eventually got hold of him? Oh sorry I thought I’d called you before the weekend!Same agent arranged a further viewing with me, I arrived at the property to receive a call saying he’d made a mistake and he had no keys.Next viewing, he turns up rifling through his pockets, he’d left the keys at the office.Lastly I put a further offer in on a property, again over 10% above asking price. Unfortunately I was put through to the concierge service (waste of time) not one person followed up that offer! Imagine if you were the vendor? Did they even receive my offer? Who knows?Avoid like the plague!

Angela · 27 November 2022

★★★★★ 5/5

Google

Stacey has been a real help with my enquiries. She’s always happy to help and I feel she always goes the extra mile. Nothing ever seems too much trouble. Thank you your amazing!PositiveResponsiveness, Quality, Professionalism, Value

Jenna · 16 June 2022

★★★★★ 5/5

Trustpilot

Thank you!

Massive thank you to Chelsea at the Newcastle banch. Her customer service has been spot on. She has been so helpful when it comes to viewings and going through the process making it as easy as possible and I couldnt thank her enough. Definitely recommend to anyone 😊

Charlotte · 16 November 2019

★★★★★ 1/5

Trustpilot

AVOID THIS OFFICE AT ALL COSTS

Absolutely shocking service at the Crewe branch. We put an offer in for a property last week and apart from one 2 lined email confirming it had been passed on, we had no updates from the estate agent Ryan. We called regularly for updates but each time no one was free to speak to us but said they’d call us back as soon as they could. This never happened. After hearing nothing over the weekend (over 5 days later) we called again on Monday afternoon to be told the house had been sold on Friday. Not one person thought to email or call us to tell us our offer had not been accepted and if we hadn’t chased again we would probably still be waiting now! We have put a formal complaint in against the agent for his and the offices’ poor customer service but I’ll be very surprised if we get a response within the timeframe. Absolute waste of time and energy, I wish we’d looked at all the reviews first before arranging the viewing with them!

Emma · 23 November 2022

★★★★★ 5/5

Trustpilot

Thank you to Corrie

Thank you to Corrie, Emma and Steve who helped me find my new property quickly and made the process as quick and efficient as possible, returning calls and making themselves available as much as I needed. They did a great job and I would highly recommend them.

Claire · 27 February 2020

★★★★★ 5/5

Google

Joe was very helpful and informative during the viewing, thank you.

Niamh · 9 August 2025

★★★★★ 5/5

Trustpilot

Lucy went above and beyond to make sure…

Lucy went above and beyond to make sure me and my partner got into the property when we explained we needed to be in earlier than originally expected. Communication was brilliant, always had a quick response to queries and could call. Thanks for all the help.

Jessica · 19 June 2020

★★★★★ 5/5

Google

Ryan Cheetham was very helpful and answered all of our questions

Mahaboob · 16 May 2024

★★★★★ 5/5

Google

Kristianne was very friendly and helpful with everything we needed.

Scott · 1 June 2024

★★★★★ 5/5

Trustpilot

A1 professional Estate agents

Absolutely A1 professional estate agents, at the newcastle under lyme branch, And a special thankyou to Chelsea there, who was very helpful and switched on, from a viewing to everything moving swiftly and smoothly upto the moving in date....Very good and prompt service....Cant fault Chelsea and the team.

Craig · 21 August 2019

★★★★★ 1/5

Trustpilot

Cowboys

Rang up soon as the property come available on OnTheMarket to be told would need to contact the vendor to arrange the viewing not really heard of this before with a empty house said would ring me within 24 hours 30 hours later no call so friend rang for me and got a appointment straight away didn’t need to ask vendor put a offer in on another house back in September had to send Morgage in principle bank statement Id etc to then be told would go to best and final got the run around whilst ringing every day for updates to be then told it’s under offer how I’m not sure something isn’t right think they work with landlords who then use them for letting the property and today also rang about another house to be told you will get a text message to confirm viewing and nowt very much doubt the people selling these houses know what goes on with these cowboys in future I will just try and find the owner myself and put my offer in with them least I will stand half a chance

Liam · 3 November 2022

★★★★★ 5/5

Trustpilot

The team at Butters John Bee Alsager…

The team at Butters John Bee Alsager were very helpful from start to completion with the purchase of a house which was going to auction. With tight timelines, Hayley Lewis, as well as Kayt Heaney, followed up with solicitors time and again to ensure that my questions were answered and exchange of contracts could occur before the auction. I am very grateful for their diligence and sensed they were genuinely looking out for me as a client. Hayley was also very patient with me, as I had previously thought to purchase another house, but changed my mind. I am very relieved now, as the house my children and I fell in love with could be purchased!

Nancy · 23 July 2019

★★★★★ 5/5

Google

Over the last 3 months I have dealt with Stacey and been impressed with her efficiency, helpfulness and professionalism and would definitely recommend to others.

Stephen · 16 June 2023

★★★★★ 5/5

Google

Stacey has been extremely helpful dealing with my property. She’s highly informative and knowledgeable. Couldn’t recommend enough. Thank you Stacey. I appreciate all you’re help

Caroline · 16 June 2023

★★★★★ 5/5

Google

Came into the branch and spoke to Abbie and was very happy with the service

Mini · 16 February 2024

★★★★★ 5/5

Google

Kristianne was very knowledgeable and helpful for our probate valuation. Thank you

Justin · 16 April 2024

★★★★★ 5/5

Google

Ryan was really helpful with the market data. Appreciate the support Ryan

James · 16 April 2024