Butters John Bee Newcastle Under Lyme reviews

★★★★★ 5/5

Google

Georgina was very helpful and lovely. Thank you

Ahmed · 16 May 2024

★★★★★ 5/5

Google

Georgina is very helpful and wonderful service. Thanks

Imal · 16 May 2024

★★★★★ 5/5

Trustpilot

Purchase

Emma Spanton dealt with our purchase and was brilliant throughout. We were kept up to date and Emma was always keen to help us when needed and it was all dealt with quickly and smoothly. Emma was brilliant to work and professional through the whole process.

Chelsea · 7 February 2019

★★★★★ 5/5

Google

Georgina was very lovely, quite accomodating. Answered all my questions perfectly.

Maegen · 17 March 2024

★★★★★ 5/5

Google

Georgina was very professional and polite. She came back to me very quickly and helpful on any questions I had.

Andrew · 20 August 2023

★★★★★ 1/5

Trustpilot

Worst company and terrible service

I won't recommend this company at all.Hopeless service.I had a new boiler installed with free 10 years service and I gave all the documents to BJB when I gave the house to rent. After 4 years when i took back the house not single service was done and lost my free service. When I gave the second house to rent no proper maintenance have done. I told BJB to sign the tenancy agreement for 1 year, but BJB told tenant required for 6 months tenancy agreement. When I met the tenant he said BJB only required them to go for 6 months agreement. After 2 years I had enough with BJB and the end of agreement I told them to terminate the contract. But BJB said when I terminate the contract I need to vacate the tenant. If I want the tenant to continue I need to pay £820 according to terms and conditions. By misleading the landlord and tenant I have almost lost £1500 which is not acceptable. Even they have paid £50 compensation for poor customer service. Many more complaints to explain but no use DON'T TRUST THIS COMPANY.

Krishnakumar · 29 September 2024

★★★★★ 1/5

Trustpilot

Dreadful

We purchased a property with Butters John Bee and would describe it as one of the most painful experiences of my life. I could write pages and pages of how awful they have been, but will try to summarise. Initial communication arranging to view the property was difficult, 3 phone calls not answered or messages replied. Our first viewing went well, we liked the property so arranged a second viewing. The Alsager branch manager did not turn up for this, no warning, no excuse and no apology. We should have seen this as a sign of things to come. We chased them and managed to rearrange a second viewing, we had an offer accepted and proceeded with our purchase. We applied for our mortgage and arranged a survey. Then Butters John Bee just stopped any form of communication. This was during the winter of 2020, all branches were shut and all staff were working from home. All we had were email and phone contacts. Maybe if we were able to walk into a branch we wouldn't have had the issues. Nevertheless, all other businesses and estate agents were working properly. If they were still selling houses then they were perfectly capable of answering phone calls or emails.We encountered a problem 2 months in when our solicitor confirmed that she had heard nothing from the sellers solicitor. It became apparent that the seller hadn't actually instructed anyone. To find out if the seller was indeed still looking to sell we tried to contact Butters. We had the Alsager Branch Managers phone number and over the period of a month we rang him 57 times and emailed him 33 times. He replied once, a text message to say he was in a meeting and would ring us back. We rang head office many times and we were put through to the Concierge service, who advised they would pass the message on. Again we received no reply. We rang the Crewe branch dozens of times and again had no response. We finally managed to get hold of the area managers mobile number, who at least tried to help, but told us she couldn't make the Branch Manager answer his phone. This went on and on over the course of the next 6 months. We were lied to about the house over and over again by Butters, we would be told one thing but when we spoke to our solicitor we would find out it was a complete lie. We were told the seller had health issues and learning difficulties, we were then told she moved solicitor 3 times. We had to track the Branch Manager down in the street, he told me his phone hadn't been working for the last few months, and obvious lie that a 16 year old would have been ashamed of. This was a Friday afternoon, he told me he would be in contact first thing on Monday morning. Again we heard nothing and had no response all the following two weeks. We later found out he'd gone on holiday and never had the intention to ring us. If an appropriate house within the area had come up within this time, naturally we would have pulled out of the purchase, but as we liked the house and the area we reluctantly carried on with the purchase.All in all, the process took 11 months to purchase a house that had no chain. And although we appreciate the seller may have had her difficulties, Butters John Bee offered her no support and were continually difficult, dismissive and rude to us. When the sale finally went through we never had an apology for the time they ghosted us, just excuses and passing the blame onto the seller. It became a running joke around Alsager how bad they have become. It seems like most people have had similar issues with Butters John Bee, and I would recommend everyone to avoid as much as possible.EDIT. In response to your reply...1. We purchased the property in August 2021 not August 2020.2. I sent an email months ago to the email address you've posted and as I expected I received no reply. Hence why I've posted this on a public platform.3. It was not just the branch manager that was the issue, as I've mentioned the entire communication process was awful.

Andrew · 28 June 2022

★★★★★ 1/5

Trustpilot

I am extremely disappointed with my…

I am extremely disappointed with my experience with Butter John Bee. My 6-month-old and I are currently living in a house with no heating, and despite multiple calls to the agency, I have received nothing but empty promises that someone would be sent to fix the issue. In addition to the heating problem, there are several other repairs that have been pending for months, and the lack of urgency from the agency is unacceptable. It feels like our concerns are being ignored, and I can’t help but feel that race plays a role in the treatment we are receiving as Black occupants. I would strongly advise anyone considering renting through this agency to think twice. They are the worst when it comes to addressing maintenance issues and treating their tenants with respect.

Mgbemena · 27 September 2024

★★★★★ 5/5

Google

Frankie was very helpful over the phone. He was able to fit us in around our working schedules to view a property.

Lucy · 16 June 2023

★★★★★ 5/5

Google

Georgina and Nathan were both very helpful during the viewing. Visted the Newcastle office and they were both very helpful and charming.

Paul · 16 June 2023

★★★★★ 4/5

Google

It is expensive, but Julia Bramfitt more than earned the fees for Butters. She is responsive and professional and was a calming presence on a bumpy journey. We were confident in her abilities and knowledge and we are very appreciative of her help. Hopefully she gets the credit she deserves with her employer. In her absence, Nathan stepped in and overall we were pleased with the service provided by Butters.

Sherree · 16 June 2023

★★★★★ 5/5

Trustpilot

We have received an excellent…

We have received an excellent experience as a tenant with Marcin, nothing was too much trouble. We completed all the paperwork for the tenancy which was easy and Marcin explained all the steps well. We received great communication and updates throughout the process. Thanks for your help Marcin

Sophie · 25 September 2024

★★★★★ 5/5

Google

I’ve been getting a lot of help from Jacob a member of staff at bjb, he’s been super helpful with getting repairs sorted out in my property and other personal things to help with tenancy contacts etc. I’ve been renting with bjb since 2020 and have loved the support I’ve gotten from them so far. With being a first time tenant it’s been a super easy journey with all the help I’ve gotten from Jacob and other staff members!! Highly recommend 🙂

Nicole · 16 June 2022

★★★★★ 5/5

Google

I've been working with Kyle Mellor for the last few weeks now following the sale of the house I rent and a new landlord taking over plus a few personal issues to resolve with tenancies etc. Kyle from the very beginning has been professional, understanding of the situation and super informative on how each step works. If I've had a question, I've had no issue getting in touch with Kyle and usually within the day everything is sorted. The whole process of signing the agreement, sorting home insurance, and everything in between has been wonderful 😀 Plus, he can have a laugh which is always good from a customer perspective as it builds rapport where needed. Would definitely recommend 👌

Hannah · 16 June 2022

★★★★★ 5/5

Google

I have dealt with Butters John Bee since October 2021. My experience from my initial contact to the present day has been both professional and easy with swift replies to any queries I may have had. I would highly recommend The company with Jacob McNally being my point of contact and I have found him to have top class customer service without making me feel like just another client. I hope Jacob continues to be a valued member of your team

Grady · 16 June 2022

★★★★★ 5/5

Trustpilot

BJB was helpful and I like their…

BJB was helpful and I like their professional online portal for tenants. Even though I had a bit of issues (beyond their control) along the process, Chelsea was very helpful and polite. I will recommend BJB to friends and families. Thanks a lot Chelsea.

Mr · 8 November 2019

★★★★★ 1/5

Trustpilot

Mis-selling a property

I recently bought a share in a house in Nantwich. I was assured that there would be a shower screen on the bath and the shower head mounted above the bath. However, this is not the case so don't believe what you see in their brochure or if they show you a similar house as it will not be correct. Myself and my two neighbours were misled and mis-sold the properties, Extremely disappointed and quite angry

Keith · 26 November 2022

★★★★★ 5/5

Trustpilot

Brilliant experience as a landlord so…

Brilliant experience as a landlord so far. We've been with BJB Wolverhampton brach for nearly 2 years and sll members of staff have been very helpful snd attentive. Specially we would like to give a special thanks to Luke and Elisha.Very pleased with the service.

Raj · 17 May 2019

★★★★★ 5/5

Google

Georgia was excellent, thank you for showing me around.

Pat · 16 April 2024

★★★★★ 5/5

Google

Kris was very knowledgeable and friendly during our valuation

Yvonne · 16 April 2024

★★★★★ 3/5

Trustpilot

Service is improving

Have had a bad experience with BJB overall in the letting of my property, however, since been moved from Hanley to Crewe office and things have been much better. Been very impressed with my limited but productive contact with Marcin Strzelec. He has been very helpful even when not his remit to do so. Also has used his initiative on a small but necessary matter that I requested be completed.

Alison · 7 June 2023

★★★★★ 4/5

Trustpilot

Richard was brilliant with us and…

Richard was brilliant with us and deserves 5 stars, but overall we did have some problems with our move and dates not actually being the right ones but it in the end we are very happy with the house so 4 stars it is!

Jay · 29 September 2019

★★★★★ 5/5

Trustpilot

I would thoroughly recommend…

I would thoroughly recommend Congleton's Branch of Butters John Bee, all the staff are very friendly. Michael Ferris, manager of the Congleton Office was very pro-active, he gave me lots of help and advice and found me a suitable tenant for my apartment very quickly.

Lydia · 3 April 2019

★★★★★ 5/5

Trustpilot

Jenna was very help full with my…

Jenna was very help full with my application with my house that I was going to rent and was very help full getting it sorted for me so I would recommend her to any one who's is interested in renting some where to live

Bryan · 12 September 2019