Carter Jonas reviews

★★★★★ 5/5

Google

Jessica has been simply amazing during my move. She has dealt with everything with such professionalism and courtesy. I took my property on during the COVID-19 lockdown and viewed the place by FaceTime with one of their knowledgeable staff. I could not be happier with the service that I have received and compared to the other agencies in Newbury that I have used, this organisation and their staff have my most heartfelt thanks, respect and loyalty. Simply brilliant and nothing is too small of an issue to them.PositiveResponsiveness, Professionalism

Simon · 20 June 2021

★★★★★ 5/5

Google

A great experience purchasing our property from Carter Jonas, Rupert was excellent and I would highly recommend them.

Tasha · 13 April 2024

★★★★★ 5/5

Google

I have recently moved into an excellent property let by Carter Jonas, that has been very well looked after. The staff in the Newbury office have been very helpful and quick to reply to any questions that I have had. Very positive experience.

Dave · 16 March 2025

★★★★★ 1/5

Google

Monica in Lettings was so unprofessional the way I was spoken to was a disgrace I would not recommend using this company I’ll be taking my business elsewhere for sure!

Rebecca · 31 March 2023

★★★★★ 5/5

Google

WOW what an estate agent! Dealt with Monika who always called back when she said, never lied to me and made me feel like a valued customer! after dealing with many other estate gents in the area i genuinely felt like giving up, none of them called me back, endless lies and what i would call criminal behaviour! well Monika completely changed that for me and was a breath of fresh air! Thank you to the whole team at Carter Jones, I will 100% be recommending you to all my clients, family and friends. Thanks Lee Stocks

Lee · 31 March 2020

★★★★★ 5/5

Google

Carter Jonas (and especially Fiona) have been so helpful and a dream to work with over the last few weeks as I've embarked on the challenge of letting my flat and moving to the other side of the world at the same time. They've been so helpful and responsive to all my questions and have gone out of their way to help manage a couple of things that would have been impossible to do by myself from so far away. Definitely feel I've made the right choice and looking relieved to know I've got someone I can trust looking after things.

Hannah · 25 March 2020

★★★★★ 5/5

Google

WOW what an estate agent! Dealt with Monika who always called back when she said, never lied to me and made me feel like a valued customer! after dealing with many other estate gents in the area i genuinely felt like giving up, none of them called me back, endless lies and what i would call criminal behaviour! well Monika completely changed that for me and was a breath of fresh air! Thank you to the whole team at Carter Jones, I will 100% be recommending you to all my clients, family and friends. Thanks Lee Stocks

FollowMyJourney · 24 February 2020

★★★★★ 2/5

Google

All good until you sign the tenancy and release funds. Once that is done, the bullying and rudeness start. Everything will be charged for, constant communication from the office and their refusal to cooperate was very frustrating. The house I rented was in a very bad state. I had to get legal advise on how to deal with them and eventually had to involve the council. They start slacking the minute you have signed the contract. EVERY request has been an issue. Never again

T · 10 December 2022

★★★★★ 5/5

Google

We had a great experience buying through Carter Jonas. Ed was extremely attentive, knowledgeable and responsive. He made the whole move a lot smoother, in despite of many hurdles along the way. We couldn't fault the team!

James · 13 April 2025

★★★★★ 5/5

Google

Moving is such a stressful time and being a control freak and somebody who likes to forward plan it can be extra challenging. It wasn't all a smooth ride but we sold and bought via Cater Jonas and from start to finish it was an absolute pleasure working with Edward Westmacott, he was professional, and always made himself available (and I can be demanding!). He ensured that we were always updated with the latest position and most of all he always kept it real, no over promises, managing our expectations extremely well. If and when I move again without hesitation I will be heading straight for Ed/Cater Jonas HIGHLY HIGHLY recommend them.

Lisa · 25 October 2019

★★★★★ 5/5

Google

Rachel and the rest of the Carter Jonas team have been absolutely fab! We first met them when viewing our home in 2022 and they have been nothing but great. Their communication is quick and if there is ever any issues they try to get it sorted ASAP for us. I would and do recommend them to anyone looking to move out!

Charlotte · 7 March 2024

★★★★★ 5/5

Google

The service provided by Carter Jonas was excellent throughout the process and period I was engaged with them. They were prompt in responding to all my questions at all times. Moniker was especially helpful.

Hector · 29 July 2022

★★★★★ 1/5

Google

Rather disappointed with the service we are getting from Newbury branch since we moved out from rented houses where we stayed with them for 6 years. It took them nearly 5 weeks with very little communication during that time and myself chasing all the time(on the end I had to raise a formal dispute against Carter Joan to TDS) to come back to us about the deposit and it has been a week since they promised to return the deposit to our account, but nothing happened yet. They were good to deal with while we were paying them a rent, but it looks like now they don't care anymore as they had their money. Would not recommend.

George · 2 October 2022

★★★★★ 5/5

Google

The process of getting me a house to rent was so nice and I am really happy with the place. I found few issues with things in the house provided by landlord when I came but they helped me really very quickly in resolving everything. The team was fast to get everything sorted and help. I am really impressed with the service Carter Jonas has provided me in last few months and I hope they will keep up the good workPositiveResponsiveness, Quality, Professionalism, Value

Sahil · 27 August 2022

★★★★★ 5/5

Google

I have used many estate agents in the past..Carter Jonas are by far the most pleasent to deal with. They just get on with the matter in hand and don't delay or waste time in trivial matters as I've experienced in the past. Making the whole moving process much more enjoyable! I specifically dealt with Catherine, who was lovely and friendly and nothing was too much bother. Sarah was also very professional and no nonsense. Very quick and responsive to emails. Professional and friendly. Thank you very much for moving me into my new home. Louise x

Louise · 30 July 2018

★★★★★ 2/5

Google

All good until you sign the tenancy and release funds. Once that is done, the bullying and rudeness start. Everything will be charged for, constant communication from the office and their refusal to cooperate was very frustrating. The house I rented was in a very bad state. I had to get legal advise on how to deal with them and eventually had to involve the council. They start slacking the minute you have signed the contract. EVERY request has been an issue. Never again

BeGrateful · 29 July 2022

★★★★★ 5/5

Google

I would like to say a “HUGE” Thank you to Carter Jonas of Newbury. They were absolutely Fantastic & such lovely people to deal with, especially Catherine Pallet, Property Manager and her famous sheep tape measure. I have never laughed as much measuring room sizes with a sheep. I highly recommend this company. They ooze professionalism and at the same time give you fabulous customer service. They found my husband and me our “Dream Home”

Anisa · 30 July 2017

★★★★★ 5/5

Google

Catherine Pallett - Lettings Negotiator My boyfriend and I have just signed the contract to our first place together and wouldn't have been able to do it without Catherine! She was always on hand to answer any queries we had and was very efficient with the processes, and liaising with the landlord to help us out. I would thoroughly recommend Carter Jonas, and especially Catherine. Thank you so much!! :)

Harry · 28 July 2019

★★★★★ 5/5

Google

Catherine Pallett - Lettings Negotiator My boyfriend and I have just signed the contract to our first place together and wouldn't have been able to do it without Catherine! She was always on hand to answer any queries we had and was very efficient with the processes, and liaising with the landlord to help us out. I would thoroughly recommend Carter Jonas, and especially Catherine. Thank you so much!! :)

Harry · 17 September 2018

★★★★★ 5/5

Google

The team at the Newbury Carter Jonas office have been incredible, they were incredibly speedy in their service, we were always able to talk to someone if we had any questions and they were incredibly accommodating, allowing us to begin our lease very quickly. They have made sure to give us all possible information about the property and communication has always been clear and quick. Thank you so much!PositiveResponsiveness, Quality, Professionalism

Elle · 20 June 2022

★★★★★ 5/5

Google

I have been with Carter Jonas in Newbury for over 6 years as a tenant to one of their properties I need to say that as an estate agency is the best in the country. The staff are very helpful and always there if you need them. I just want to thank the whole team for their hard work and honesty. Many thanks for everything especially to Jessica.

Besar · 2 September 2022

★★★★★ 5/5

Google

Andrew Maddock was fantastic from start to completion. The process wasn't smooth, as the chain broke down at the first exchange of contracts. However, Andrew made this as painless as possible with continued effort and communication. We felt that Andrew built a strong relationship with us, our buyers and even other key dependants in the chain. Excellent commitment to the sale of our house!

David · 25 March 2020

★★★★★ 5/5

Google

We were pleased we chose Carter Jonas to sell our property. Ed was the consummate professional. He was always accessible and answered all our queries promptly and courteously. His expertise and knowledge was an invaluable asset in the occasionally stormy waters of house selling.

Vanessa · 13 April 2024

★★★★★ 5/5

Google

I have been dealing with Carter Jonas from the last 4 years., especially Chalmers Jessica , Sarah and her team who are very responsive , helpful in finding the suitable house for me and handling Fault escalation. I congratulate Jessica and her team for keeping such high professionalism. I always recommend my friends to take service from Carter Jonas.

Nanz · 29 July 2020