5/5
GoogleGood, efficient and helpful office. Everything was taken care of in a friendly and professional manner. Would recommend them.
Trusted Agent profile · Newbury
Carter Jonas Newbury reviews
★★★★★
646 reviews across 2 platforms
51 Northbrook Street, Newbury, RG14 1DT
Carter Jonas's office in Newbury, at 51 Northbrook Street, is rated 4.3 out of 5 across 646 reviews on two platforms, including 152 Google reviews rated 4.6.
Reviews
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
Google1/5
GoogleOnce the contract has been signed they couldn't care less about you. One week, five emails and still no reply. I even offered to resolve the problem myself..... Very disappointing
Agent replied · 14 June 2024
Hi William, We're sorry to hear this. If you could email some details across to marketing@carterjonas.co.uk, we can look in to where your emails are and how we can best solve your problem for you.
5/5
Trustpilot5* service from the Mayfair branch
5* service from the Mayfair branch. The sales team were amazing at finding me a property, wouldn’t go to anyone else. Have recommended to all my friends planning on moving.
Agent replied · 12 June 2024
Thank you for taking the time to write us a review. Our team are always happy to hear from a happy client. Please do not hesitate to contact us in the future.
5/5
GoogleTimely, professional and willing to do whatever they can to help. Very impressive.
Agent replied · 14 June 2024
Hi Jonny, thank you for taking the time to leave us a positive review, we're so glad you are pleased with the service we have provided you. Please don't hesitate to contact us if there's anything else we can help you with in future.
5/5
TrustpilotExcellent service for rental property
We have recently rented a property through Carter Jonas at Newbury, and found the team progressional and efficient throughout.
Agent replied · 12 June 2024
Hi Fiona, thank you for your review for our Newbury team. We're so pleased to hear you are happy with the service you were provided with! Don't hesitate to contact us if there's anything else you need help with.
5/5
TrustpilotI was searching for a 1 year let in…
I was searching for a 1 year let in Fulham and received a prompt and professional service which gave me priority. I was delighted with the service.
Agent replied · 12 June 2024
Hello Timothy, thank you for taking the time to write us some feedback. We pride ourselves in making an often complicated process simple for our clients. We are happy to have helped!
5/5
TrustpilotVery professional
Very professional, great to be helped by Carter Jonas the movement went absolutely perfect Very professional outfit
5/5
TrustpilotWe have rented our flats In Fulham…
We have rented our flats In Fulham through CarterJonas and found them very easy to deal with and recently got above the anticipated rent so 5 star performance
Agent replied · 12 June 2024
Hello Malcolm, thanks for leaving us a review. We pride ourselves in providing helpful advice. Please do not hesitate to contact us in the future.
1/5
TrustpilotPlease boycott this company
Please boycott this company. Carter Jonas are forcing people to break lockdown restrictions and in doing so are fully willing to risk peoples lives and further spread the virus.
Agent replied · 12 June 2024
The layby in which you parked your motorhome was managed by Carter Jonas on behalf of our client Highways England, who, as owners, have a duty of care to ensure their land is safe for use. We therefore carried out a risk assessment and welfare assessment of the area which concluded the layby was not fit for permanent human residence. Should you need advice or guidance on how to vacate an area in a Covid-safe manner we ask that you call the number supplied on your Notice to Vacate and we would be happy to help.
5/5
TrustpilotThe Fulham Palace Road office provided…
The Fulham Palace Road office provided a professional and friendly service helping to secure the ideal rental property for our needs. Would not hesitate to recommend!
Agent replied · 12 June 2024
Hello Shirley, thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!
5/5
TrustpilotExcellent service
Really professional, helpful and friendly estate agents; the whole process was much smoother and straightforward than we have ever experienced before - highly recommended
Agent replied · 12 June 2024
Hello Camilla, thank you for leaving us a review, our team are always happy to hear how well we have supported our clients. Do not hesitate to contact us in the future.
5/5
TrustpilotProperty letting/renting
Recently explored letting a property through David Sinclair at Carter Jonas and the service, advice and support I received was second to none.
Agent replied · 12 June 2024
Hello George, thank you for the 5 star review. Our team are always please to learn how well we have supported our clients. Do not hesitate to contact us in the future.
5/5
TrustpilotCarter Jonas offer a professional and friendly service..
Carter Jonas offer a professional and friendly service. They are well organised, thorough and easy to deal with, can’t fault them. Thankyou.
Agent replied · 12 June 2024
Hello Eliza, thank you for the positive feedback. We are always happy to hear how well we have supported our clients. We are happy to have helped!
5/5
GoogleOur experience in dealing with Carter Jonas was very good. They were extremely responsive and always kept us updated. It felt like they were really working with us to get our purchase completed even when our buyer pulled out. Even on completion day they were proactively chasing people to get confirmation for us when things appeared to be going very slowly. Overall highly recommended.
5/5
GoogleI have rented two properties through Carter Jonas now and I have to say they are the most efficient Agent I have used to date. They are efficient and professional. And quite uniquely their ongoing property management is well run with Jessica Chalmers always on hand to help with her friendly and knowledgeable demeanor you know you are well looked after.
5/5
GoogleReally helpful durning our recent move, good communication throughout and always there to answer any queries we had.
Agent replied · 14 June 2024
Hello Shona, thank you the review. We pride ourselves in providing our clients with open communication and honest advice. We are happy to have helped!
5/5
TrustpilotCarter Jonas
Jessica at Carter Jonas is very efficient and takes great care of her properties/ tenants/ landlords. Her level of professionalism is second to none
Agent replied · 12 June 2024
Hello Kerri, thank you for taking the time to write us a review. Our team are always happy to hear from a happy client. Please do not hesitate to contact us in the future.
5/5
TrustpilotVery efficient
Very efficient. Sensitive to existing tenants. good judgement re new tenants. Good pricing advice.
Agent replied · 12 June 2024
Hi Rupert, thank you for your review. We're so glad to hear you were happy with the service we provided you. Do let us know if we can help with anything else!
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. Professional service and great communication from Owen, Vanessa, Lisa and Mikyle.Would recommend !
Agent replied · 12 June 2024
Hi Helen, thank you for the positive review. Our team are always pleased to hear how well we have supported our clients. We are happy to have helped!
5/5
TrustpilotGood and efficient service selling a…
Good and efficient service selling a flat.
Agent replied · 12 June 2024
Hi Patrick, thank you for your review. We are delighted to hear that Carter Jonas were able to assist you with selling your flat. Please do not hesitate to get in touch if we can help you with anything else.
2/5
TrustpilotDicriminates against families.
This company discriminates against families: Have enquired about rental of several properties and been told that they "don't rent to people with children". Not good enough.
Agent replied · 12 June 2024
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
5/5
TrustpilotResponsive
Professional, knowledgeable, timely and friendly. From meet and greet to sales and rental opportunity a rounded and happy experience. Thank you.
Agent replied · 12 June 2024
Hello Sue, thank you for leaving us such lovely a review. Our team are always happy to hear how well we have supported our clients. we are happy to have helped!
5/5
TrustpilotA very pleasant experience working with…
A very pleasant experience working with Pauline and Aileen. Knowledgeable, efficient and friendly. Accommodating with viewing time, Tenancy agreement prepared swiftly. Highly recommend.
Agent replied · 12 June 2024
Thank you for taking the time to write us a review. We're very happy to have helped!
1/5
TrustpilotWould never use carta jonas ever again…
Would never use carta jonas ever again robbing people of money finding fault with minor things to keep the bond
Agent replied · 12 June 2024
Hello Peter,We're very sorry to hear about your experience.We would very much like to find out what happened here. Please could you send your details to marketing@carterjonas.co.uk so we can look into the matter for you?
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Carter Jonas Newbury
How many reviews does Carter Jonas Newbury have?
Carter Jonas's Newbury office has 646 reviews across two platforms: 152 on Google, 494 on Trustpilot (across the whole business).
What is Carter Jonas Newbury's rating?
Carter Jonas Newbury is rated 4.3 out of 5 across all 646 reviews, and 4.6 out of 5 on Google from 152 reviews.
Where is Carter Jonas's Newbury office?
Carter Jonas Newbury, 51 Northbrook Street, Newbury, RG14 1DT.
