Trusted Agent profile · Newbury
★★★★★
646 reviews across 2 platforms
51 Northbrook Street, Newbury, RG14 1DT
Carter Jonas's office in Newbury, at 51 Northbrook Street, is rated 4.3 out of 5 across 646 reviews on two platforms, including 152 Google reviews rated 4.6.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
TrustpilotI have dealt with Carter Jonas Barnes…
I have dealt with Carter Jonas Barnes office for many years as a landlord and always found them to be helpful and professional. Most recently dealing with Aileen and Pauline who has been updating me weekly. A very good service which I can recommend.
Hello Anthony, thank you for taking the time to write us some feedback. Our team are always happy to hear how well we have supported our clients.
5/5
TrustpilotI would just like to say
I would just like to say , we received fantastic service from Aileen Robertson in the Barnes branch when we sold our property in Westfield Avenue . First class service from start to the finish Thank you for all your help . Mary Worley
Hello Mary, thank you for taking the time to leave us a review. Our team are always happy to hear how well we have supported our clients. Please do not hesitate to contact us in the future.
5/5
TrustpilotProfessional and Helpful Service Throughout
I recently sold my house through Carter Jonas, Newbury and received a professional, reliable service throughout the process. Ed provided excellent levels of communication, advice and assistance from start to finish!
Hi John, thank you for your review. We are pleased that you are happy with the service provided to you by Ed and our Newbury team. Please do not hesitate to get in contact if there's anything else we can help you with.
5/5
TrustpilotThank you, Carter Jonas for your job
Thank you, Carter Jonas for your job. All process from start to finish, was absolutely great. We are successfully rented the flat and very excited. I highly recommend Carter Jonas to all.
Hi Oleksandr, thank you for your review. We're so pleased to have been able to help you with your rental flat. Please do let us know if there's anything else we can help you with in the future.
5/5
GoogleCarter Jonas helped us with renting our property for 2 years before we put it on the market to sell with them. We found them to be very professional in a helpful, friendly manner. I would have no hesitation in using them again.PositiveProfessionalism
Hi Gill, thanks for your feedback, it means a lot to the teams to hear from a happy customer. You know where we are if you need us again!
5/5
GoogleThe team at Carter Jonas were excellent during the purchase of the property we were buying through them. It was made more complicated due to lockdown but they were very proactive, helpful and responsive throughout the whole process. I have no doubt the move would not have happened without their support, suggestions and flexibility. If ever we need an estate agent they will be our first port of call. Cant recommend highly enough.PositiveResponsiveness, Professionalism
5/5
GoogleMyself and my sister were recently in the position of having too sell our elderly Uncles house in order to fund his residential care. Not living in the Newbury area ourselves, we took care to meet and assess the main agents selling property in the area, knowing we needed someone who was professional, trustworthy and most of all that we could work with. I am glad to say that ,Andrew Maddock, from the Newbury, Carter Jonas office proved to possess all those qualities and more. We were very happy with the outcome of the sale and enjoyed our time dealing with Andrew.. Many thanks to all those involved.
5/5
TrustpilotHelped me to find a house for me and…
Helped me to find a house for me and three of my friends who were looking for a place in Fulham. They allowed to view the property as and when we needed and were really helpful in the process.
Hello Sophia, thank you leaving us some feedback. Our team are always happy to hear how well we have supported our clients. Do not hesitate to contact us in the future.
5/5
TrustpilotCarter Jonas Newbury recommendation
I have used Carter Jonas Newbury twice in 3 years to buy and sell my houses. I would highly recommend their services as an estate agent. Good responsive communication with the office, prompt and helpful staff. I would definitely recommend them.
Thank you for taking the time to write us a review. Our team are always happy to hear how we have supported our clients. Please do not hesitate to contact us in the future.
5/5
TrustpilotFulham flat
Professional and accurate valuation, and we achieved our asking price in a difficult market. Thereafter we had friendly and effiicent support to a successful completion. We thoroughly recommend CarterJonas. Many thanks.
Hello. Thank you for taking the time to leave us a review. We're so glad we were able to help you with the successful sale of your home. Please don't hesitate to reach out in future if we can help with anything else.
5/5
GoogleExcellent service from valuation to completion. Have already been recommending Carter Jonas to friends. Thank you to everyone I dealt with, especially Andrew Maddock for keeping me calm!
5/5
Google(November 17) had a tenant leave. Carter Jonas have been VERY helpful and co operative in finding a new tenant. Although it has been over Christmas, CJ have found a new tenant and today (12th Jan 18) they took possession. The whole process was simplified, by CJ explaing what is required of Landlord, and assisting in suggesting suitable contractors for works required. All in all, I will be continuing to use CJ and have and will recommend CJ. The three persons involved, and I hope continue to be involved in the future, were, in no particular order, Monika, Catherine and Sarah. Very helpful and welcoming every time I contacted them. Either in the Office, email or telephone.
1/5
TrustpilotTHEY WOULD KILL ONLY FOR LANDLORDS ( WHO CARES ABOUT TENANTS?)
They only value landlords and they treat tenants like we are beggers. Utterly obnoxious and unacceptable. You will learn in time real estate agents when you begin losing
Hi Helin, we're sorry to read your review. If you would like to provide some more details about your situation to feedback@carterjonas.co.uk, our team will be happy to look into this issue further for you. Thank you.
5/5
TrustpilotWayland Ward-Smith and Mandy Jacobs…
Wayland Ward-Smith and Mandy Jacobs from the Fulham Palace Road Branch dealt with the sale of our home, and the process was very professional and efficient from start to finish.
Hi Jackie, thank you for your review for our Fulham team. We're so glad to have been able to help you with the successful sale of your home. Please do let us know if there's anything that we can help you with in the future.
5/5
TrustpilotTop class service
Excellent experience from initial negotiations and discussions through to exchange of contracts and to final completion of the sale. Very pleased we partnered with Carter Jonas for our property sale
Hello, thank you for taking the time to write us a review. We're so glad to hear we were able to help you with the sale of your home. Please don't hesitate to contact us in the future.
5/5
Google5 star service. We dealt with Andrew and his team for our recent house sale. They were responsive, honest and professional. We would certainly use them again.
1/5
GoogleWorst letting estate agent experience ever We have rented neumerous houses in the past, but we have never had to deal with such an unpleasant estate agent as Carter Jonas at Newbury branch and landlord who was represented by this agent. We rented 19 Shepherds Mount in Compton through them for over a year. We were extremelly unhappy with the letting agent, with their unprofessional and very rude attitude. At the end we had to take a legal advice how to continue dealing with the estate agent and also had to get their head office involved in dispute. Numerous times they accused us of damage caused to the property and asking us to repair which then proved to be not true. I would definatelly NOT RECOMEND them to anybody. We are now renting a lovely house, bigger and better for less money and without having to deal with in my opinion the worst estate agent in the UK - Carter Jonas Newbury.
5/5
TrustpilotThe team at Carter Jonas were…
The team at Carter Jonas were professional and efficient in selling my mothers house. We are grateful for their services and would recommend them.
Hi Christine, thank you for your review. We are so glad that our team were able to assist you and your mother with her sale. Do get in contact if we can help you with anything else a all.
1/5
GoogleWe were involved with this company as perspective tenants. When we called to view a particular property we had to wait 4 days to see it. DH saw it on his own and really liked it and so I went the next day. We had some concerns over safety as we have small children -open ponds, narrow pathways round the house with at least a 2ft drop onto concrete and a balcony where the spindles had rotted through. The agent didn't seem to know much -is there a septic tank, do the fires work?? Our questions and concerns needed to be addressed to the owner and we waited a day for a response. We replied with an offer and waited almost two days. When we called up, we found that the agent had gone on holiday and no one picked up her e-mails and they let the house out from under us!! Even though we'd seen it twice and were negotiating on the things we wanted sorted they didn't even call to let us know there was another interested party! Shoddy, underhand, disorganised and their fees most certainly are not justified. If you're a landlord, beware how off putting they are to prospective tenants. Tenants -don't expect to be treated fairly.
5/5
TrustpilotSimple communication with Seline
Simple communication with Seline, all done whilst we were on holiday. Thank you for managing our expectations and prompt replies.All the best
Hi Karinel, thank you for your review. It's great to hear that you have had such a positive experience with Carter Jonas, and with Seline in particular. Please do let us know if there's anything else that we can help you with.
5/5
TrustpilotThanks Carter Jonas
Thanks Carter Jonas . A great team, great team leader :Igor , great team member : Sam, Ana. They given me lots of hleps .
Hi Cindy, thank you for your review. We are so pleased that you are happy with the service provided to you by our team in Fulham. Please do not hesitate to get in contact if there's anything else we can help you with in the future.
5/5
GoogleEverybody was very professional and the service we received was excellent, I cant recommend the Newbury team high enough, thank you!PositiveProfessionalism
5/5
GoogleMy boyfriend and I have just rented our first flat together through Carter Jonas. They are one of the best estate agents I have ever come across. They are friendly and helpful, they always respond quickly and the whole process of renting (references, contracts etc) is very efficient and can all be done online easily. We are very happy with their service so far and hope to deal with them when we one day buy a house!
5/5
TrustpilotA great experience with the Mayfair office
I had such a great experience with Carter Jonas in Mayfair during my recent search. In particular with Kate who was so helpful through out the process!
Hi Daisy, thank you for your review for our Mayfair team. Please don't hesitate to contact us if there's anything else we can help you with in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Carter Jonas's Newbury office has 646 reviews across two platforms: 152 on Google, 494 on Trustpilot (across the whole business).
Carter Jonas Newbury is rated 4.3 out of 5 across all 646 reviews, and 4.6 out of 5 on Google from 152 reviews.
Carter Jonas Newbury, 51 Northbrook Street, Newbury, RG14 1DT.
