Carter Jonas Newbury reviews

★★★★★ 1/5

Trustpilot

Do not use these Agents

I wish there was a zero option. Shocking service whilst renting. They tried to keep our entire deposit and claim for things they themselves had removed and damaged that they had never resolved. Had to go to arbitration and we got our deposit back. Bunch of crooks. Our case was particularly stressful and I will be going public with it.

KAREN · 24 May 2021

★★★★★ 1/5

Trustpilot

Awful from start to finish.

Awful from start to finish.. crooks never get a deposit back even when you’ve had professionals come in done deep clean always find something wrong to keep your deposit

Mark · 1 May 2024

★★★★★ 5/5

Trustpilot

Great team

Really helpful team made our relocation to a rental property very easy. Good communication and friendly service.

Jerry · 4 November 2024

★★★★★ 5/5

Trustpilot

Ed and the team at CJ are Great!

We dealt with Ed and the team at CJ on our recent purchase. They were knowledgeable about the property and the area, accommodating and most importantly excellent communicators and readily available to progress things at the right time. I would thoroughly recommend them to others.

Ed · 10 March 2023

★★★★★ 5/5

Trustpilot

Couldn't have been better

Couldn't have been better! All of our dealings with the Newbury branch met expectations, staff were professional and helpful. Rupert helped us negotiate the tricky issues that go hand-in-hand with trying to co-ordinate sale and purchase, and soothed ruffled feathers during the most stressful moments! Wouldn't hesitate to recommend.

Sally · 14 October 2022

★★★★★ 1/5

Trustpilot

This company does not settle its…

This company does not settle its accounts. It acts on behalf of National Highways and is grossly inefficient.

Christopher · 11 October 2024

★★★★★ 5/5

Trustpilot

Fantastic estate agents

The team have been brilliant with progressing our purchase. It was a really seamless process and made very easy by the very responsive and helpful guidance of Ed Westmacott and Rupert Reeves. I would definitely recommend using Carter Jonas Newbury if you are looking to buy or sell. Thanks for all your great work guys. Ken

Ken · 14 October 2021

★★★★★ 5/5

Trustpilot

A big shout out to the team at Carter…

A big shout out to the team at Carter Jonas! Great to work with, professional, organised, friendly manner. Thanks for everything - its been a pleasure working with you.Kind regards

Nortons · 5 March 2024

★★★★★ 5/5

Google

Andrew and the team were very helpful in the sale of our property, always keeping a calm persona and guiding us in the correct direction when needed. Always available when needed and an efficient and friendly service, cannot ask for more.

Stephen · 13 June 2021

★★★★★ 5/5

Google

We have been working with Carter Jonas Newbury as a contractor for a number of years. Fiona, Jess and the team are very professional, prompt and great fun. We hope to continue a mutually beneficial working relationship with them over the coming months and years. Kim MJ Butterwick Ltd

Kim · 14 June 2018

★★★★★ 1/5

Trustpilot

Worst Experience with a letting agency

Worst Experience with a letting agency. They never do the job unless you tell them you are going to complain to the council or sue them, and more than that, they are extremely rude, arriving at the point they insult their customers. Oh, I should not forget to mention they lie when advertising their properties!

Sterie · 8 October 2021

★★★★★ 1/5

Trustpilot

-Mess about with people and waste…

Fulham Branch, 361 Fulham Palace Road-Mess about with people and waste buyers’ time...lie.-GDPR: asks for bank statements but did not provide any guarantee that this information would be stored safely. Did not ask for my permission to be added to their database.-Sales manager was borderline racist, explaining to me what “a round number meant in English” with a very patronising tone...AVOID at all costs!

Mr · 3 October 2018

★★★★★ 5/5

Trustpilot

We sold our property in Fulham with the expertise of Carter Jonas

We sold our property in Fulham with the professional help and expertise of Wayland Ward-Smith of the Fulham Palace Road office.Wayland achieved the asking price and the property sold with little fuss or stress so I can only thoroughly recommend using Carter Jonas to sell a property.

Tim · 7 October 2022

★★★★★ 5/5

Trustpilot

Considerate Estate Agents

Aileen, Alison, Ann, Debbie and Stan have all been absolutely amazing over the years. They have a personal investment not only towards the Landlord but also more importantly towards the tenant. They are a true vision of how estate agents should be. Thank you for restoring faith back into this industry!

Alyma · 20 March 2022

★★★★★ 5/5

Trustpilot

It is the beginning of our search for a…

It is the beginning of our search for a property and we met with Sam and Charlotte who were charming and well informed. The viewings went well which could also mean it is the end of our search! We would certainly recommend Carter Jonas - they are very much a cut above many other agents.

Mail · 3 June 2021

★★★★★ 5/5

Trustpilot

Professional service

Ed was extremely helpful and professional, he made the whole process go smoothly.

Matt · 7 November 2024

★★★★★ 1/5

Trustpilot

In my personal experience and opinion…

In my personal experience and opinion these people are criminals plain and simple. When you point out their mistakes they treat you like dirt, I had never encountered evil people like this before. I would warm anyone thinking of renting or buying with them to think again, I never want to be treated like this again it was a horrible experience.

Rob · 31 July 2019

★★★★★ 5/5

Trustpilot

I would highly recommend Carter Jonas

I would highly recommend Carter Jonas. I have used them for many years. Their service is outstanding, they always give solid advice and have always found high quality tenants for my properties. They are also proactive in giving support to busy landords. I always ask for their advice before making any property decisions as well.

Sue · 18 May 2021

★★★★★ 5/5

Trustpilot

Their letting team that we dealt with…

Their letting team that we dealt with was very good and professional. Zoltan from their Fulham Palace office was very responsive and good at sorting things out very quickly with the Landlord for us. All in all a very smooth experience between the viewing and singing the tenancy. I would recommend them.

Htet · 27 October 2021

★★★★★ 5/5

Google

We dealt with Rubert when looking for a new home. We found him to be honest, professional and very personable; a credit to his industry. Sadly we lost out on the property but would not hesitate to use Cater Jonas in the future. Regards

Karl · 14 June 2019

★★★★★ 5/5

Trustpilot

Smooth sale through Carter Jonas

We sold our house in Fulham through Wayland Ward-Smith at the Fulham Palace Road office.Wayland achieved close to asking price and the house sold smoothly with Wayland keeping a close eye on the conveyance progress. I would recommend Carter Jonas to sell a property.

Ed · 8 October 2022

★★★★★ 5/5

Google

Did a great job of getting us a buyer during the challenging times of the pandemic. Gave a realistic valuation of our property and worked very hard for us. Big thanks to Ed, Andrew, Izzy and Rupert as well as the rest of the team for getting us over the line.PositiveResponsiveness, Quality, Professionalism

Ian · 13 June 2021

★★★★★ 5/5

Trustpilot

I found dealing with Alison Norton on…

I found dealing with Alison Norton on the purchase of the property very professional.

Andrew · 26 September 2024

★★★★★ 5/5

Trustpilot

A pleasant experience

We have been in our rental property now for near on a year, the experience with dealing with our letting agent has been easy and simple. As it’s a new home there are always snagging issues, however with either a simple call or email the issues have been resolved. Highly recommend.

Ricky · 20 October 2021