Trusted Agent profile · Newbury
★★★★★
646 reviews across 2 platforms
51 Northbrook Street, Newbury, RG14 1DT
Carter Jonas's office in Newbury, at 51 Northbrook Street, is rated 4.3 out of 5 across 646 reviews on two platforms, including 152 Google reviews rated 4.6.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleEd and the team at Carter Jonas have been brilliant in helping me with the sale of my flat. They've been really efficient and supportive and I'd definitely recommend them.
Hi Adam, thanks for the positive feedback, we're happy to have helped! We're only a phone call away if you need us again.
3/5
GoogleIt was all fine untill it was time to move out. Agent went on holiday and noone deal with my case for a week. Not the best service I received.
1/5
TrustpilotDishonest, unhelpful, not professional
The agent of Carter Jonas is very dishonest, unhelpful and not professional.
5/5
GoogleExcellent service from Carter Jonas in Newbury. All staff involved in my recent property let were professional and helpful and responded promptly to my queries, however small. Great work! No hesitation whatsoever in recommending this office.
Hi Karen, thanks for the feedback - always appreciate hearing from a happy client! If you need us for anything else please don't hesitate to get in touch.
5/5
GoogleCarter Jonas has been the perfect partner to find our next home. They are a professional team willing to help anytime. The letting process was smooth and easy. We highly recommend to use them!PositiveResponsiveness, Quality, Professionalism
Hi Enrique, thanks for taking the time to leave us such a lovely review - we're always happy to hear from a happy client! If you ever need us again, you know where we are.
5/5
GoogleWe had a really good selling experience with Carter Jonas through a series of difficult market conditions the last being the Pandemic. Having agreed on the asking price we never came under any pressure to reduce it when the market went quiet. Sticking to our guns we achieved the price we wanted. At every stage Carter Jonas were professional and responsive to our situation. I would highly recomend.PositiveResponsiveness
5/5
GoogleOur property tenancy-manager Jessica has been outstanding and has helped us out and kept in touch all the time. Great service throughout, would recommend
5/5
TrustpilotIt's always a pleasure dealing with…
It's always a pleasure dealing with Carter Jonas and in particular, Jessica - they're communication is excellent, they are polite and extremely professional. I would recommend them to anyone looking for the services Carter Jonas offer.
Hello Roland, thank you for taking the write such a positive review. We are happy to have helped. Please do not hesitate to contact us in the future.
5/5
TrustpilotVery impressed and will use again
I have just dealt with Carter Jones Lettings, Mayfair and what a pleasant experience from start to finish. I was given regular updates, polite mannerism and excellent customer service, very impressed overall and will use again.Jennifer
Hello Jennifer, thank you for taking the time to write us such positive feedback. Our team are always pleased to hear how we have supported our clients. Please do not hesitate to contact us in the future.
5/5
GoogleGreat service and very friendly. Thank you to to the team.
Hi Lee, thank you for your review. It's great to hear that you received such a great service from our Newbury team. Please do not hesitate to contact us if there's anything else that we can help you with.
5/5
TrustpilotA professional operation.
I've been a client of Carter Jonas in Fulham before - this is a professional operation with excellent communication at all times. Highly recommended.
Hi Steven, thank you for the review for our Fulham team. Please don't hesitate to let us know if we can help you with anything in the future!
5/5
TrustpilotFantastic, reliable estate agents
We bought our house in Fulham and the agent and advice we received along the way was excellent. We would definitely use Carter Jonas again.
Hi Eon, we're so glad to hear you were happy with the service we provided you with. Please let us know if you need any help with anything in the future.
5/5
TrustpilotFantastic estate agents
The whole team at CJ gave us excellent advice and help throughout. Good communication during the whole process, and Mandy really pushed the sale through.
Hi Alexander, thank you for your positive review. Please don't hesitate to contact us in the future if you need help with anything else.
5/5
GoogleVery happy indeed with the service in what was a difficult sale. Always responsive and quick to update information for us. Very pleasant to deal with and excellent value. Warmly recommendPositiveResponsiveness, Quality, Professionalism, Value
Hi Tim, great to hear from you - so glad we could help. You know where we are if you need us for anything else!
5/5
TrustpilotCarter Jonas Barnes - superb service
Carter Jonas in Barnes (and their predecessor firm Sargent & Young) have managed my property for 18 years and have done a fantastic job; always professional and efficient, and they have a great team!
Hello Peter, thank you for taking the time to leave us some feedback. Our team are always happy to hear how we have supported our clients.
5/5
TrustpilotRenting experience in Newbury
Very effective, clear and professional, I recommend.
Hi Thomas, thank you for your review. We are so pleased to hear how happy you are with the professional service offered to you by our Lettings team in Newbury. Please do not hesitate to contact us if you need anything else at all.
5/5
TrustpilotExcellent estate agency which I would…
Excellent estate agency which I would recommend to anyone. During my selling process I always felt that they had me central to their thoughts and advised me along the way. Very friendly and professional.
Hello Paul, thank you for taking the time to leave such wonderful feedback. we pride ourselves in providing helpful advice - we are very happy to have helped.
1/5
TrustpilotAbsolutely terrible
Absolutely terribleContacted them 4 times regarding a property for sale with no return contact4 phone calls and and online viewing with no responseI would never use this company for any of My business
Hello Martin,We're very sorry to hear about your experience.We would very much like to find out what happened here. Please could you send your details to marketing@carterjonas.co.uk so we can look into the matter for you?
5/5
TrustpilotGreat company to deal with
All the staff at Carter Jonas are very helpful and quick to respond to all enquiries and questions.
Hi Claire, thank you for your review. We are so pleased to hear that you are happy with your experience with Carter Jonas. Do not hesitate to get in contact if we can help you with anything else.
5/5
TrustpilotI have been working with Carter Jonas…
I have been working with Carter Jonas Mayfair for a number of years as one of their approved contractors. They are extremely professional and a pleasure to work with. I highly recommend them.
Hello Richard, thanks for the great star rating! We look forward to continue working with you in the future.
1/5
TrustpilotI rent out a really old house that…
I rent out a really old house that requires constant maintenance and the property manager is rude, shouting over the phone when simply asking to follow up on a request - no manners at all.
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
5/5
TrustpilotBought and let through CJ - superb!
For Carter Jonas in Newbury - bought a house through them and then rented it through them. Wonderfully supportive and helpful through both processes. Don't think I could have asked for more.
Hello Phil, thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported our clients. Do not hesitate to contact us in the future.
5/5
TrustpilotThoughtful and personal service
Thoughtful and personal service. Good strategic and tactical thinking. Skilled in identifying opportunities and risks and then managing the sale process appropriately. Tenacious in ensuring that other parties performed.
Hello Mark, thank you for leaving us some feedback. Our team are always happy to hear how well we have supported our clients. Do not hesitate to contact us in the future.
5/5
TrustpilotGoing the extra mile
Carter Jonas went the extra mile to help me sell my property. I was particularly impressed with their marketing support, which pitched the property perfectly and attracted the right type of buyers
Thank you for taking the time to write us a review. We pride ourselves on making a complicated process simple. Please do not hesitate to contact us in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Carter Jonas's Newbury office has 646 reviews across two platforms: 152 on Google, 494 on Trustpilot (across the whole business).
Carter Jonas Newbury is rated 4.3 out of 5 across all 646 reviews, and 4.6 out of 5 on Google from 152 reviews.
Carter Jonas Newbury, 51 Northbrook Street, Newbury, RG14 1DT.
