Trusted Agent profile · Newbury
★★★★★
646 reviews across 2 platforms
51 Northbrook Street, Newbury, RG14 1DT
Carter Jonas's office in Newbury, at 51 Northbrook Street, is rated 4.3 out of 5 across 646 reviews on two platforms, including 152 Google reviews rated 4.6.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleVery helpful and friendly letting agents. Let out my 2 apartments through them (also purchased through them). The lettings team are great, nothing is too much trouble, management issues are dealt with promptly and the tenants are great and happy with the service too. I can certainly recommend them.
1/5
TrustpilotPoor
As a landlord I won't use them again - released the tenant's deposit without making proper checks.
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
1/5
TrustpilotThey are disgusting
They are disgusting, bad service with bad manners.
Hi Natalie, we are sorry to see this review, if you have any specific feedback for teams to improve our service, please get in touch marketing@carterjonas.co.uk
5/5
TrustpilotMaddy Peris
Excellent service from Maddy Peris
Hi Tiffany, thank you for the five star review!
5/5
GoogleBeing from outside the UK, Catherine and the rest of the Carter Jonas team were nothing short of fantastic helping me and my family rent our home with a short timeline. They were professional and patient explaining the process and answering my questions, highly recommended!
5/5
GoogleCarter Jonas has managed our flat in Newbury for the past two years and during that period we have found all the letting staff very efficiency in dealing with all matters relating to the rental and we would certainly recommend Carter Jonas to others in the future.
5/5
TrustpilotGreat Mayfair Team
Great Mayfair Team! Excellent service.
Hello Hugh, thank you for the great star rating!
5/5
GoogleWe have used Carter Jonas as our letting agents for many years. Their service has always been first class and they communicate regularly to let us know if there are any issues the tenants would like sorting out and this maintains a good relationship.
5/5
GoogleHighly recommended as they sort out reviews and references, so quickly as it was urgent after other agency company let us down.. Loved how they manage to work everything out for us. Lovely people working there!
5/5
GoogleGreat support, quick and efficient response. Jessica and Fiona based in Newbury have gone beyond their daily remit to help. Reassuring to know there is always someone to help when needed Great team
5/5
Google'Fiona and her lettings team were always brilliant, responsive, helpful and professional, in 13 years the property was continually let and always well looked after, right up to the point of sale'
5/5
GoogleGreat, they usually solve our issues very quickly. Jessica Chalmers have been taking care of us for the last three years and we don't have anything but good words for her.
5/5
GoogleI don't have word's to describe how helpful and friendly were the entire team during renting a property through them. Very friendly and always willing to support .Can recommend this estate agent without any doubt.
5/5
GoogleA really professional letting agent who I would happily use again. They followed all the best practices and responded thoroughly to my many questions!PositiveQuality, Professionalism
5/5
GoogleI have worked with Carter Jonas as a contractor for three years. In that time I have always found Jessica very professional, responsive and easy to work with.
3/5
GoogleTypical estate agents office. You can view properties online and book a viewing by phone. No parking except in nearby expensive car park, so why bother to visit the shop?
5/5
GoogleExcellent services, very prompt and Carter Jonas understands the exact need. I recommend them for any property related requirements and they never let you down.. thanks
5/5
GoogleCarter Jonas were very helpful at all stages of the process, and Moniker Vickers provided a warm and very friendly approach fully supported by her colleague Sarah Horlick. Highly recommended!
5/5
Google'Ed our partner from Carter Jonas was amazing during all stages, his support, advice and availability ( answering emails and calls without fail) was what stood out. Thanks a lot. '
4/5
GoogleExcellent to deal with, advertised our property well with great pictures & presentation. Were a little slow handling recent letting renewal but otherwise no complaints. Recommend over other Newbury-based agents
5/5
GoogleGreat estate agent. Professional and friendly. Nothing is to much trouble for them. Definitely would recommend and use again.PositiveProfessionalism
1/5
TrustpilotUntrustworthy Newbury branch
Untrustworthy, underhand Newbury branch.I Would not recommend even contacting them.
5/5
Trustpilot⭐️⭐️⭐️⭐️⭐️
Hi Laura, thank you for your review. We are delighted to hear that you received such a supportive and professional service from Ed. Please do not hesitate to contact us if you need anything else in the future.
5/5
GoogleVery kind and understanding members of staff, very quick and stressless application process.Couldn't be happier to be renting through Carter Jonas! Many thanks
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Carter Jonas's Newbury office has 646 reviews across two platforms: 152 on Google, 494 on Trustpilot (across the whole business).
Carter Jonas Newbury is rated 4.3 out of 5 across all 646 reviews, and 4.6 out of 5 on Google from 152 reviews.
Carter Jonas Newbury, 51 Northbrook Street, Newbury, RG14 1DT.
