Andrew and Co Estate Agents New Romney reviews

★★★★★ 5/5

Trustpilot

A very good experience …

Martin and Ellie in the Charing office have been friendly, helpful and professional throughout our recent purchase. They have always responded to questions and messages promptly and have kept us informed of developments.We would be happy to work with them again and to recommend them to others.We were slightly disappointed with their otherwise quality brochure, as it contained no pictures of any first floor rooms!

Chris · 22 November 2017

★★★★★ 5/5

Trustpilot

successful sale

Always available to answer any queries, kept informed at all times. Thanks, especially Matt and Charlie.

W · 21 September 2018

★★★★★ 1/5

Trustpilot

I rented a 2 bed house in Ashford…

I rented a 2 bed house in Ashford through Andrew and Co a few years back. I was browsing trust pilot and came across the company page which has prompted me to share. All I can say is when we picked up the keys we were told the house had been inspected that morning, only to find the boiler had broken down. We reported to Andrew and Co in the first instance who were not at all helpful. We couldn't reach the landlord to resolve and was told by Andrew and Co that if we paid for a boiler engineer to come out, they would not support with the costs. Andrew and Co were also verging on belligerent when we moved out regarding the check out process. When dealing with them, I found them to be disingenuous and only interested in acting on the landlord's behalf. I guess they would; that's now their bread is buttered. When we were buying a few years later, we dealt with the sales team at Andrew and Co who were more useful in handling enquiries and were polite, unlike the lettings team. I have also seen Andrew and Co have replied to another review, sharing a fair bit of detail of the particular case. A bit unprofessional and it would be more becoming to invite reviewers to get in touch with a direct email or phone number, should the reviewer want to discuss further, rather than airing 'dirty laundry' in public.

Reviewer · 16 August 2022

★★★★★ 5/5

Google

We marketed our property with Andrew and Co new Romney, and had offers placed within 3 days for well above the asking price. Great work from Neil and Sade who communicated everything that was happening all through the sale. Many thanks, I would highly recommend the new Romney team.PositiveProfessionalism

Aaron · 13 June 2022

★★★★★ 5/5

Trustpilot

I found Andrew & Co to be friendly

I found Andrew & Co to be friendly, helpful and efficient. Thank you Trina & colleagues.

Joshua · 20 September 2017

★★★★★ 5/5

Trustpilot

Quick, responsive, honest and professional

Quick, immediate service. Honest people with honest answers . Patient, not in for a swift kill, rather say your place isn't worth as much as some estate agents suggest....ie. profound knowledge of local market. Reply in a phone call or email to any query - whether little or large - straight away. Best in town I would say ....from experience with other firms.

Mr · 6 October 2017

★★★★★ 5/5

Trustpilot

Excellent service....

Mark has been brilliant from start to finish. Would definitely recommend Andrew & Co.

Mrs · 21 July 2018

★★★★★ 5/5

Trustpilot

Had a brilliant service from Mark and …

Had a brilliant service from Mark and Trina at Andrew and co in new Romney. Kept us up dated regularly and were very supportive answering any questions throughout the whole transaction in a kind relax manner . were more informative than our solicitor I would highly recommend them they went above and beyond. Thank you very much for a lovely service

Simone · 9 February 2018

★★★★★ 5/5

Trustpilot

Best Realestate agent!

Roni from Andrew & Co was by far the best support we could ever get throughout our move from Manchester to Ashford. Eventhough the first house we viewed together was not what we were looking for, this didn't hold her from spending lots of time helping us with great advice and tips and also sending school and area information.

Mohamed · 10 October 2017

★★★★★ 5/5

Trustpilot

Worth their weight in gold!

We recently bought a house through Andrew & co, they were so efficient and helpful that it made the process so much less stressful. Natalie especially who went above and beyond to ensure things ran smoothly. I would 100% recommend them to anyone needing an estate agent.

Nicola · 28 November 2021

★★★★★ 5/5

Google

Great service. Always helpful in regards to our purchase. I would highly recommend them.

Jane · 29 July 2024

★★★★★ 5/5

Trustpilot

Outstanding service

Andrew & Co went above and beyond our expectations with the service they provided us on the sale and purchase of our new property. Matthew and Charlie have been outstanding and suppprted us every step of the way even when I asked a million and one questions on a daily basis. I couldn't recommend you enough thank you.

Claudine · 27 October 2017

★★★★★ 5/5

Trustpilot

Amazing experience selling our flat…

Amazing experience selling our flat with Andrew & Co. Charlie from the Maidstone branch was incredible - from my initial phone call enquiry all the way through to completion of sale. She was so invested in the successful sale of our property from ensuring we had the best photos and description to chasing solicitors and buyers enquiries. She is an absolute asset to Andrew & Co Estate agents. Thank you for providing such a friendly, professional and efficient service! We would 100% recommend Andrew & Co.

Cass · 14 January 2021

★★★★★ 5/5

Trustpilot

If your a landlord then look no further as you won't be disappointed

Right from the initial phone call to Andrew & Co Ashford, the experience and professionalism just showed straight away and that is very rare to find but if your looking for someone to rent your property out then look no further as you will be wasting your time. Helpful the whole way through and sorting out problems as they arose, nothing seemed too much for them to deal with and have been polite and professional the whole time. So much so I have moved my other property to them too. I can't recommend Andrew & Co Ashford enough for the lettings if your a landlord or tenant you will be in great hands so thank you to the whole team at Ashford for your help in everything and also especially to Elli who always went the extra mile throughout the process. Thank you once again Andrew & Co Ashford.

Martin · 12 December 2020

★★★★★ 5/5

Trustpilot

Outstanding lettings performance

Absolutely delighted with the quality of service and performance of Mark Henderson and the lettings team. The property was launched to the market and within a few days we had multiple viewings resulting in 2 asking price offers! Always wary of sales people, however Mark fully backed up his words and I am delighted.

Paul · 23 November 2023

★★★★★ 5/5

Trustpilot

Great solicitors

They did our probate for us and took a load off of our shoulders at a difficult time. Totally professional and easy to communicate with. Can't fault their service.

Jim · 4 May 2023

★★★★★ 5/5

Trustpilot

Andrew & Co EXCELLENT ESTATE AGENTS…

Andrew & Co provides an excellent service and the staff maintained close oversight on all aspects of what could have been a very stressful time in vie of the Covid pandemic lock down which started 4 days after we sold our house. Charlie Wyatt Kept us fully updated on all aspects of the move and was on the ball as soon as it was possible to complete the move. An exceptional service and we would highly recommend the company to others who may need their services

Mr · 2 July 2020

★★★★★ 5/5

Google

Trina from Andrew & Co New Romney has been excellent to deal with during the process of buying our house in Littlestone. She went above the requirements to help us with her personal approach.

Leslie · 14 June 2019

★★★★★ 5/5

Trustpilot

A great team of people

A great team of people. Everyone couldn't have been more helpful from Sales and Lettings helped out with a matter too. Very good communication as the house sale progressed. I have dealt with other Agents in Ashford Town before and that was less than satisfactory. I would highly recommend Andrew Estate Agents.

Mrs · 10 December 2017

★★★★★ 5/5

Google

Very happy with the service received from Andrew & CO at New Romney; especially from Neil Buckley. Our property purchase took a very long time due to complications but throughout the whole process Neil put in huge effort and expertise to ensure completion. Thank you.

Lena · 16 April 2024

★★★★★ 5/5

Trustpilot

An Estate Agent that cares

Trina has gone above and beyond what you would expect. From registering and viewing, all the way along she has been contactable, even helping when on her days off. Can’t Thank her enough for all her help and support. Would recommend in a heartbeat.

Viv · 1 November 2020

★★★★★ 5/5

Trustpilot

Andrew and Co were very efficient

Andrew and Co were very efficient, helpful and they kept me informed every time someone viewed the property and gave me feedback from each one. They answered any questions I had however trivial they were. I would recommend Andrew and Company to everyone.

Sue · 17 November 2020

★★★★★ 5/5

Trustpilot

I have worked with Andrew and Co

I have worked with Andrew and Co. for many years both in sales and Lettings. They are a very professional company who's staff are always ready to help and advise. If I had to sum them up I would say they always go that extra mile for their customers.

Elaine · 18 September 2017

★★★★★ 5/5

Trustpilot

Very professional estate agent

Very professional estate agent. Property photos were expertly done. They followed through the sale process and took care of the many hurdles. We were kept well-informed at all times. Having experienced poor estate agents in the past, this team are professional, helpful and a pleasure to deal with.

John · 14 December 2017