Andrew and Co Estate Agents New Romney reviews

★★★★★ 1/5

Trustpilot

Do not rent with this company.

We rented through Andrew and Co over the last year and never again would we go through them for any future rentals. Their communication was poor throughout our tenancy. Often, we were chasing them for information, when it was their job to liaise with us. On the rare occasion when they did call (usually when they wanted something), they would call early hours on the weekend, despite asking them not to and asked if they could instead email, but this was always ignored. At no point did they help us with the issues we had in the tenancy. It seems they are very one sided, always on the landlords side and not the tenants, even if the landlords are in the wrong. Yet, we always paid our rent in full and on time despite the issues we had. Upon leaving Andrew and Co, after speaking to neighbours, they said they have also rented through Andrew and Co and had very similar issues to ourselves. Avoid if you want to keep your sanity!

Jade · 20 November 2020

★★★★★ 5/5

Google

Neil and all of his team at Andrew and Co have been exceptional throughout the whole process of selling my property. 1 viewing and 1 offer was all it took after having had the property on the market with another agency in New Romney for 3 months. Superb communication, nothing is too much and always honest and fast advice. A pleasure to deal with and would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Adam · 13 June 2022

★★★★★ 5/5

Google

In Dymchurch, Neil’s our guiding light, With skill and care, he set things right. Our home’s now sold, with ease and grace, …

Daniel · 16 April 2025

★★★★★ 5/5

Trustpilot

Letting department Ashford

The Ashford branch helped us find our house and they were so nice and helpful.The whole process was very easy and we would definitly use them again. Special thank you to Emma , Rachael and Mark.

Mariya · 19 September 2018

★★★★★ 5/5

Trustpilot

Great local estate agent

A feeling of a very personal and local estate agent, very flexible and accommodating whilst providing great service. A big thank you to Matt for being so friendly, helpful and making the process as smooth as possible.

Declan · 18 September 2017

★★★★★ 5/5

Trustpilot

Couldn't have asked for a better and…

Couldn't have asked for a better and smother sale transaction, Sanyell & Richard kept me informed all they way through and made the whole experience far less stressful. The weekly updates on may sale we spot on along with the free advice on my purchase etc. Would certainly be back next time I want to sell.

Steve · 17 January 2022

★★★★★ 5/5

Trustpilot

Thank you Cheriton branch for being…

Thank you Cheriton branch for being kind and helpful, professional and going the extra mile. Much appreciated.

Kathy · 13 September 2022

★★★★★ 1/5

Trustpilot

Massively inconvenienced by their utter inertia!!

I have never left a review for anything ever before, however, the sheer ineptitude of Andrew & Co has compelled me to leave this review here today.I and my partner have been in agreement with Andrew & Co about moving into an apartment, having provided the initial formal documents, as early as January the 9th. By January 10th, we agreed on a move-in date for the first weekend of February (2nd). A few days before our move-in date, we were told that we could not move in on the agreed upon date as there was a problem with the apartment, despite Andrew & Co having over half a month to prepare the apartment for our arrival. Although annoyed at the fact it had not been sorted earlier, and with my partner and I having already told our respective landlords that we will vacate the premises on the first weekend of February, we accepted and were told that we can move in the second weekend of February (9th). Now, just today, I receive a phone call from Andrew & Co telling me that they are not able to sort the apartment for the already postponed move-in date on the second weekend of February (9th), and instead, they ESTIMATE that It should be ready by the third weekend of February (16th), A WHOLE TWO WEEKS AFTER THE ORIGINAL DATE!Angered, I tell them the unbelievably compromising situation that their utter inertia has put me and my partner in. So, I ask for recompense, so that I can store the rest of our belongings, as well have enough money to afford temporary accommodation for me and my partner until the apartment is ready. They, HAVING STILL NOT EVEN GIVEN ME A CONCRETE DATE TO MOVE IN, say they will not recompense me in any way to help alleviate the stressful situation they have forced me and my partner in, despite this situation being ENTIRELY THEIR FAULT!This situation has made me very weary of them, not only as an estate agent, but as a Landlord to any rented accommodation; as who’s to say they won’t act with the same snail pace speed and disinterest should something go wrong in the apartment?Moral of the story: Beware of renting from this agency, they can screw you over without so much as a pittance for your massive inconvenience.*Edit 06/02/2019 18:29 My point was, why, when you had over half a month to do these check, were they not done sooner? had you opted to do a review and check of the place sooner than perhaps I wouldn't have such issue with your agency's practices and would be moved in by now*Update 07/02/2019 17:08I have now been informed that the property is unlikely to be finished even by the third weekend of February (16th) and that there is no clear date in sight as to when I and my partner can move in.Had it not been for the good grace of my current landlord, I and my partner would now be out on the street with no place to stay and not enough money to temporarily house us and our belongings whilst we try and look for a new place.

Chris · 7 February 2019

★★★★★ 5/5

Trustpilot

Lettings Department - Ashford

We have used the lettings department at the Ashford branch for about a year to manage a property we rent out. Andrew & Co offer exceptional service for a very reasonable price. We'd used another company for a number of years, but decided to leave them as their service was becoming increasingly poor.Andrew & Co are a revelation! Their service is very efficient, organised and professional. Our tenants are impressed with the service and how quickly maintenance issues are resolved. All of the team are knowledgeable and a pleasure to deal with. I'd have absolutely no hesitation in recommending Andrew & Co.

James · 28 August 2018

★★★★★ 5/5

Trustpilot

Never Again!!

After beginning my search to sell my house and down size, I never thought that the day when I actually moved into my new home would come, but it did on the 4th October. I had no idea about estate agents and blindly chose Andrew and Co. Matt Skipper helped me above and beyond the call of duty. As an older woman on her own he worked tirelessly to help me sell my house and was always there when I needed to vent my frustrations, never once complaining and really lifting my spirits. He is my HERO and an asset to the company. He works so hard to make his customers feel valued and important. I will tell everyone from now on to go to him should they want to sell their property.

Mrs · 9 October 2017

★★★★★ 5/5

Trustpilot

Excellent service!

Excellent service! I recently changed the estate agent that was managing my property as I was not impressed with the service I received. Andrew & Co have been the opposite - I've received contact via email and phone and kept informed at all times about the progress of the management of my property. Any queries I've had have been addressed quickly and whoever I've spoken to, they've been very helpful or put me through to someone that knows about my property.

Katherine · 7 October 2017

★★★★★ 5/5

Trustpilot

Great Service Great Team

Mark and his team were professional as always. Friendly easy to chat always keeping us informed. This is the second time we have used them.I would certainly recommend their services.Well done team.

Mr · 29 September 2017

★★★★★ 5/5

Google

Highly recommend Neil and his team. Professional and helpful nothing too much trouble. A great service.

Sue · 13 June 2022

★★★★★ 5/5

Trustpilot

Thank you so much for helping me and my …

Thank you so much for helping me and my son move.emma, Gemma and Kirsty were so so helpful.i can't thank them enough.5star+ as far as I'm concerned.. absolute diamonds.

Mr · 10 November 2017

★★★★★ 5/5

Trustpilot

Great work from Harry and the team at…

Great work from Harry and the team at Andrew & Co. Made a very difficult time and process for me as easy and pain free as possible.

Mr · 2 July 2018

★★★★★ 5/5

Trustpilot

We had a very complicated sale

We had a very complicated sale. The staff at Cheriton went above and beyond to help us and we finally exchanged after months of negotiations. Thank you!

Miss · 13 December 2017

★★★★★ 5/5

Trustpilot

Friendly, polite and helpful, excellent service

From day one when we had our first viewing with them they have been superb. They were so helpful with the property we purchased that we also used them to sell our place after our buyer pulled out. They went above and beyond throughout what turned out to be a lengthy process! Very quick correspondence by both phone and email, and every member of staff at the Ashford branch were polite, friendly and helpful

Mari · 4 December 2017

★★★★★ 1/5

Google

Personally wouldn’t recommend. They never get back to you even when you have personal email for one of the colleagues, when phoned they blame website error. If your lucky to get booked in for a viewing, they don’t turn up! No wonder their properties keep getting relisted.

Charley · 13 June 2023

★★★★★ 5/5

Google

Well, all I can say is what and efficient and professional service received last Friday, it has certainly refreshed my opinion of estate agents, Neil Buckley you are a credit to the profession.

Paul · 16 April 2024

★★★★★ 5/5

Trustpilot

A great company with great staff.

From our first contact with Andrew and Co they were friendly and professional. Mr Andrew Neal visited and took pictures with suggestions on how to improve our presence in the property market place. Within hours our details were emailed to us for approval and once corrected, were bringing prospective buyers to our door.There staff were always polite and instructive and I would recommend Andrew and Co to any buyers or sellers.

Mr · 7 November 2017

★★★★★ 5/5

Trustpilot

Martin and Ellie were fantastic sold my …

Martin and Ellie were fantastic sold my mums property within a month. Kept me fully updated at all times, cannot fault themLouisa

Louisa · 20 November 2017

★★★★★ 5/5

Google

We would like to thank Trina from the New Romney office for the exceptional effort she put in trying to help us find a property. Trina has been the most helpful estate agent that we have come into contact with during our search, Many thanks

Dave · 13 June 2021

★★★★★ 5/5

Google

No hassle service and very helpful. Would recommend.

Diane · 26 February 2025

★★★★★ 5/5

Trustpilot

Matt is so friendly and super helpful

Matt is so friendly and super helpful. Thank you Matt

Jo · 21 April 2021