Mann Totton Sales reviews in New Forest

★★★★★ 1/5

Trustpilot

Honestly I don´t know where to start

Honestly I don´t know where to start. But after speaking to their Regional manager it all makes sense. First thing they wanted was to get us to speak to their specialist panel of mortgage brokes that can get more deals etc. In contrast to the last estate agents we bought from they wanted a fee up front etc. They were also keen to market our house for us and I asked multiple times to send me a some information oin their fees etc which was avoided 3 or 4 times. We have seen house that has been on the market for overa year, I spoke to the vendors son while at the viewing and he explained they weren´t in a rush and wouldnt need us to have a an offer on our house to accept an offer. I asked him and he said no he was happy because they arent in a rush. We were loking to put anb offer in when a reginal manager i have never spoken to calls up again trying to market our house, I told him I didnt get a good feeling from them and chose another estate agent we had a better experience withg and he went on to bash them for not being able to get photos for 2 weeks. I said the marketing on the other company and the treatment is much better and I was going to use them anyway and he proceeded to send a whstsap message. I get my name is difficult but I am dyslexic and a sales person and I make sure I spell people name correnctly so I mentioned like I said before about trust and I will post the transcript below of teh cinversation.. You make up your minds if you would trust this person running a bussiness.

Ferran · 6 May 2026

★★★★★ 5/5

Trustpilot

Catherine Picard

Catherine Picard, Property Manager from the Sittingbourne Branch is responsive, proactive and pleasure to speak with. Thank you Catherine!

Claire · 2 August 2026

★★★★★ 1/5

Trustpilot

Not recommended

My family had rented a house with Mann agency Gravesend for which paid all the fee in advance including rent and deposit. When it comes to day of moving 14th December 2024, we received a call from jay squire (manager) that we can't take the keys since gas certificate is not in place and there might be gas leaking. He was not even sorry while speaking to us. Since we had paid until 14th December to our current landlord who had already rented the room to someone else who was also coming on same day evening 5pm . Even that person came as well. We were panic because we had no place to go. Our moving van were also rented and ready. My sister who was also moving with us she is heavily pregnant and I already have a 4 year old kid. Due to which we all were panic . We visited the office mann properties, what the staff treated and spoke to us very rudely especially Katie Garrett except sales manager( I am not sure if think his name is Rob ) and one more member of staff i think Dan they were the only one who talked to us nicely. Otherwise Katie totally refused to help us and said she can't manage anyone and left us almost homeless. She even said we should go to council to get a house , do you really think they will give us a house in few hours instead of helping those people who are already in queue since years. Renting manager was also not helpful at all. Eventually Katie told us to go out from the office and told us she will call police which was obviously not a solution for atleast us. They closed the office earlier and locked it inside so we had to sit outside in cold with our kid just in hope that they will do something. But no it was just the worst day of life. Then on Monday 16th December when I visited to the office to take the money back jay told he will not give us our full money back even we were not faulty we were ready to move but they were the one who breached the contract . Even I reviewed on Google for it they deleted it as well which was even not including a single word like violence or abusive or something like that. Which is totally against the uk law as well. Kindly choose the good company if you are really looking for a peaceful experience never go to them

SARABJEET · 16 December 2024

★★★★★ 5/5

Trustpilot

Excellent service

Andrew Cherry made the process of moving very pleasant and left me feeling at easy, smooth process and couldn’t fault service. Looking forward to using Manns

Tdawg · 29 May 2026

★★★★★ 5/5

Trustpilot

Sydney - Mann Woolwich - Patient, Cooperative and Understanding

Sydney from Mann Woolwich was our representative for house viewing. Sydney was very professional, patient and understanding towards us during our house viewing (for the third time). We took our own time to look around and she was really patient throughout the process.When we had queries about a few things inside the property she diligently checked with the sellers to keep us informed. There have been circumstances when we had been delayed to our visit, she was very understanding and helpful.

Jey · 19 October 2024

★★★★★ 1/5

Trustpilot

Agent was late no apologies rude to…

Agent was late no apologies rude to ourselves and home owner for letting us in said she would ring ! And didnt

Diane · 16 May 2026

★★★★★ 5/5

Google

Rented a property through this agency and the speed they got through the process was great, no hiccups and was fairly simple. From viewing the property to collecting keys I was given friendly and professional support. Thank you Emily and Rose for the pleasant experience.

Benjamin · 12 October 2024

★★★★★ 1/5

Google

Very disappointed with the service. Don’t let them trick you as they have done this to me. Don’t believe what they say to you, when you are applying to rent a property. That is my advice. There are better agencies out there.

Monica · 25 November 2024

★★★★★ 1/5

Google

Very disappointed with the service. Don’t let them trick you as they have done this to me. Don’t believe what they say to you, when you are applying to rent a property. That is my advice. There are better agencies out there.

Kasia · 7 November 2024

★★★★★ 5/5

Trustpilot

Fantastic experience from start to…

Fantastic experience from start to Finish , we are in our second house now through manns, alexia has been lovely to us, she's a credit to the company , always deals with people with a smile and up lifting , we are very happy with the service for the second time. Also thanks to Tim ,very good at what he does. All the best

Neal · 6 March 2025

★★★★★ 5/5

Google

I have bought and sold many properties in my life and I can say without doubt that the service I received from Jack and the rest of the team at Mann & Co. Totton was the best I have ever known . Jack took the trouble to fully understand our circumstances and to keep me up to date on a regular basis . From accepting the offer to completion took just a month which illustrates what can be achieved when everyone is pulling in the same direction . I have absolutely no hesitation in recommending Mann & Co. Totton . Finally I would add that although sharing the same surname I am not related to Jack .PositiveResponsiveness, Quality, Professionalism, Value

Raymond · 26 October 2021

★★★★★ 5/5

Google

Chris, Josh and the team provided and excellent service, helping us to sell our house for a great price with minimal hassle. We were regularly kept up to date with progress and would highly recommend

Rachel · 25 December 2024

★★★★★ 1/5

Trustpilot

Deeply Disappointing Experience, Strood Mann Sales and Letting Agents

Our experience with Mann Sales and Letting Agents Strood has been deeply disappointing. As someone with experience in leadership, I can confidently say that the issues my family faced clearly stem from leadership, as the agency has failed to take accountability for their poor service. The signs were there from the very first calls and continued all the way through. Appointment punctuality and coordination were major issues from the beginning. Scheduled viewings were consistently delayed, leaving us in uncomfortable situations and forcing us to personally show prospective buyers around our property. This lack of punctuality and disregard for our concerns was unacceptable. This not only inconvenienced us but also left us feeling uncomfortable and vulnerable. Moreover, prospective buyers also expressed dissatisfaction with their poor experience e.g left waiting outside properties, unclear instructions and poor communication.Transparency regarding the terms of the sole agency contract was also lacking. Critical details, such as the length of the agreement, were not adequately discussed, leaving us feeling misled and questioning the integrity of the process.Furthermore, the advertising of our property on Rightmove and other platforms was subpar. We were left to request enhancements and updates, reflecting poorly on the agency's commitment to effective marketing.Despite our attempts to address these issues, the agency has refused to take responsibility and has closed ranks. Even after following the 'official' complaints process, they have refused to allow us to alter the length of the contract or even to move to a multi-agency agreement, which is a basic and straightforward solution that can easily be done and has been advised by other professionals in the industry.I strongly caution against entrusting your property sale to Mann Sales and Letting Agents Strood. Should you decide to proceed with them, heed this advice: never concede to a sole agency contract, demand meticulous attention to the advertising of your property, and scrutinise every detail of the contract, particularly its duration. I firmly advocate for a contract length of no more than 4 weeks or 28 days. Furthermore, be resolute in avoiding coercion into utilising their in-house financial services. Despite our repeated insistence on retaining our trusted brokers, Mann Co persistently pressured us until we were compelled to inquire whether our decision to use our own brokers would pose a problem, emphasising the importance of asserting your preferences firmly.Overall, our experience has been disappointing, and we hope our feedback prompts Mann Sales and Letting Agents to reassess their practices, processes, and procedures and strive for improvement in the future. Now, we find ourselves left to wait out the length of the contract as they refuse to alter it. As a family with two young children, aged 2 and 4, it's evident that our needs have been consistently overlooked and disregarded throughout this entire ordeal.

Matthew · 22 April 2024

★★★★★ 5/5

Google

I dont really do reviews but I felt I had to on this occasion, I've just rented a flat through Mann & Co & I was looked after by Rose, I'd just like to say how polite & professional she was through the whole process, she is a credit to your company 👏, thanks Rose …

Leon · 26 October 2023

★★★★★ 5/5

Google

We can't thank Gina, Chris, Sam, Jack and the team at Mann Estate Agents enough... They really went above and beyond to assist us throughout our sale and purchase. We have been in constant contact with the team throughout the last 8 months and I can honestly say we felt supported throughout the entire process. This without a doubt is customer service at its best, there has always been someone to talk too and someone to help me when help was needed. What a great team and I will actually miss them all now we have completed! Thank you Mann Estate Agents #Teamtotton!

Gemma · 26 October 2020

★★★★★ 5/5

Google

Rose Cottrell is fantastic. She is so lovely and so ready to help. She responds rapidly to any query and put my mind at total ease with regular updates. She went out of her way to get me something sorted so I could apply for schools for my children. Couldn't recommend her more highly.

Abi · 26 October 2023

★★★★★ 5/5

Google

A big Thank You to Rose and Emily for helping me find a new tenant for a property in Marchwood. Both ladies are very professional, responsive, brilliant at keeping customers updated and easily available to advise or answer questions. Highly recommend ✨

Karolina · 27 June 2024

★★★★★ 5/5

Google

We have been looking for a new home big enough to cater for our big family, after 4 years of searching we found it with Mann. We met Laura at the house and immediately felt this was it, laura was fantastic with us and showed us around and …

James · 17 November 2025

★★★★★ 5/5

Google

We had a great experience buying a house several years ago where Gina worked hard at making sure the conveyancers were moving everything along. We decided to use them for selling recently and Jack and Chris were fantastic at dealing with some tricky problems. The team are really proactive, professional and friendly - I would always recommend them to anyone selling in the area!PositiveProfessionalism

Isy · 26 October 2022

★★★★★ 5/5

Google

Popped in one afternoon to have a quick nose , Chris approached and was fantastic. Sold us a great house with so much potential and a fantastic first family home. After choosing a house we dealt with Samantha the mortgage advisor and once again Sam went above and beyond with Not just doing her job and getting the best deal but we had so much trouble with solicitors and Sam went above and beyond to get it sorted 10/10

Robert · 27 October 2019

★★★★★ 5/5

Trustpilot

Mann Estate agents in Ashford were…

Mann Estate agents in Ashford were amazing from start to finishCarlton who has been professional and friendly from the startI have been really impressed with the service and positive experience shown by Tony and Carlton who worked extremely hard to help me get the right property and tenancy agreement for meThey kept me up to date throughout the whole process and the turn around fromviewing to moving in was incredible and I Can’t thank them enough for all their efforts Thanks again

Hayley · 10 January 2024

★★★★★ 5/5

Google

Emily Draper made such a difference to my moving experience and I can't thank her enough. My house move, with a young child, was the result of a relationship breakdown and the kindness and profressionalism she showed me at such a difficult time was so very appreciated. Thank you Emily x

Pippa · 26 October 2023

★★★★★ 1/5

Trustpilot

Worst estate agent (£1200 not refunded)

Worst estate agent, whole company is full of scam (its mortgage advice, solicitor panel). They have taken advance payment of £399 for solicitor search and £798 for mortgage for my potential buy. Later the seller pulled from process and I have asked for refund, but they are not refunding my money. This is worst company in the UK to deal with property, mortgage, solicitor panel.

YR · 6 March 2026

★★★★★ 5/5

Google

I have just completed our house buying from Mann Totton. I absolutely couldn’t fault the team whatsoever. Jack Proudley was fantastic, giving us updated multiple times a week to keep us in the loop on a complicated transaction, Chris Parnell took over Jack’s updates while he was away and I am sure my house buying process would have been 10 times more stressful if they were not there to help me. Thank you so much

Ellen · 27 October 2019