Every review we hold for the New Forest office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI've used H and W for many years now…
I've used H and W for many years now and always found them first rate.I guess the real test for an agent is how well they deal with things when they don't go well not when they do. I have recently had some problems with tenants (not the agents fault), but Tina at H and W has been brilliant and resolved a difficult situation in a thoroughly professional manner.
TM · 10 April 2019
Agent replied · 22 October 2024
Thank you very much for your feedback. We endeavour to make sure we do all we can for our Landlords and Tenants. We appreciate your feedback. Kind regards Hythe and Waterside.
★★★★★ 5/5
GoogleThe staff at Hythe and Waterside in Hythe are helpful, energetic and always ready to help. . and they LISTEN. They listen to any problems, patiently then act on that almost immediately.
Morag · 17 April 2024
Agent replied · 22 October 2024
Thank you Morag, it’s always great to receive such a fab review, it keeps our standards high and staff motivated in going ‘above and beyond’. Much appreciated. COMMUNICATION and LISTENING is key. Thanks again. Darren & The Team
★★★★★ 5/5
TrustpilotIncredibly attentive service from …
Incredibly attentive service from everyone. I have a property that has been let by H & W for 5 years and every time I have changed tenants they have found a new occupier very quickly and made all the arrangements efficiently. All staff both on sales and lettings care greatly and go beyond what is required of them to help. They are totally reliable and have my full trust !
Julia · 7 February 2018
Agent replied · 23 November 2024
Dear Julia, Thank you so much for taking the time to leave us such a lovely 5 star review. We really appreciate your feedback. We strive to deliver an over and beyond service so its great to hear that come across to our clients. As always if there is anything we can do to help, just ask. And we look forward to seeing you soon.Kind regards,Hythe & Waterside
★★★★★ 5/5
TrustpilotThe team at Hythe and Waterside Estate …
The team at Hythe and Waterside Estate Agents, really do care.Nothing was too much trouble for Wayne and his team.Well done guys!
Tony · 29 January 2018
Agent replied · 22 October 2024
Dear Tony & Sue,Thank you so much for your review and a huge congratulations on your purchase. We wish you the best of luck with your move. Kind regards,Hythe & Waterside Estate Agents
★★★★★ 5/5
TrustpilotElizabeth at Hythe and Waterside is an…
Elizabeth at Hythe and Waterside is an absolute angel. She was excellent at sorting out any problems. She was very helpful and very friendly while getting the jobs done without any delay. I cannot recommend her highly enough! Thank you Elizabeth for getting us in the perfect property!
Jennifer · 1 November 2020
★★★★★ 5/5
TrustpilotCompassionate and hard working
The only agents to treat us like humans, so full of kindness and compassion they went above and beyond to help us find our next rental property. We couldn’t appreciate them more, such a wonderful team with an astounding attitude and work ethic.
Claire · 13 July 2023
Agent replied · 22 July 2025
Thanks Claire for your honest, heartfelt review. It will go a long way to inspiring the team to keep providing a first class service, going ‘above and beyond’, and will give credit to that all important ‘job satisfaction’ 😊
★★★★★ 5/5
TrustpilotFantastic service
Having not moved home for 15 years the thought was rather daunting. We used Hythe and Waterside to both sell and purchase our properties, the service was exceptional with both Wayne and Joe being readily available for any queries, questions no matter how trivial. I would recomment using them as the service was both professional and hassel free.
Maria · 26 November 2021
Agent replied · 22 October 2024
Thank you Maria and Gary. Very kind of you to send this lovely review. You were a pleasure to work for. Best wishes, Wayne & Joe.
★★★★★ 5/5
TrustpilotCompletely open and honest
Wayne has been excellent. We have seen this from both buying and selling. He is completely open and honest, a rare bread. Would only ever use Wayne and find it odd why anyone would not. He is someone on the Christmas card list .
D · 29 June 2021
★★★★★ 2/5
TrustpilotNot a brilliant first attempt
Not a brilliant first attempt. We felt that H&W were only concerned with keeping our buyers happy. Our property was initially undersold which we would of lived with. The final straw was a particularly unsettling telephone conversion with H&W which resulted in our pulling out. With a change of consultant we stayed with them and things did improve.
J · 30 October 2021
Agent replied · 22 October 2024
Dear Ms SmithWe are naturally disappointed that you felt that your first experience with H&W did not meet expectations. This is very unusual, our Vendors and Landlords are very complimentary about our service, hence our ‘excellent 4.9 TP score’. As you will appreciate, since we came out of lockdown ‘Sales’ has been extremely busy with people relocating ‘South’, this has led to prices increasing dramatically on a sliding timescale, it takes traditionally 3 months for a sale to complete and inevitably during this unusual period, prices may change, it is usually taken that each house within a chain will have increased in price too. You pointed out to us that you thought your house had been undersold, it’s price May have increased out of the blue, however when you pointed it out, H&W staff immediately addressed your thinking and a sale was agreed at a higher price. A happy ending to a sometimes unpleasant set of extenuating circumstances, changes implemented well by H&W, all was not lost.Whilst writing we thank you for your review and for giving us the opportunity to address your concerns. We welcome all feedback and hope to that you will keep in touch. Many thanks.
★★★★★ 5/5
TrustpilotExcellence
Right from the onset, the care and attention given by all the staff at Hythe and Waterside has been great!! Their emails/phone calls are prompt and clear. They’re a great team who are willing to help in sometimes stressful situations. Highly recommend.
Mrs · 21 July 2023
Agent replied · 22 July 2025
Thanks Morag, this fab review means the world to us and our ’Buyers, Sellers, Landlords & Tenants’, very proud 😊
★★★★★ 5/5
TrustpilotGold standard customer service
Gold standard customer service, knowledgeable, experienced, hard working, affable, courteous and problem solvers when required. Thank you Darren and Angela.
John · 14 December 2023
★★★★★ 4/5
TrustpilotOur first time using Hythe and Waterside and pleasantly surprised!
Our first time using Hythe and Waterside. We had a viewing with Elizabeth Davies on Saturday. She was very friendly, knowledgeable and patient. We don't know the area at all and she gave is a lot of information. Some agents treat a prospective tenant "like a number", but Elizabeth really listened to our needs and concerns. We hope to find a property through her very soon!
Jen · 22 July 2019
Agent replied · 22 October 2024
Hi JenThanks for taking the time to leave a review. We are pleased you had a positive experience with Hythe and Waterside and are happy to help you in the future. Hythe and Waterside
★★★★★ 5/5
Trustpilotthe commitment and effort by Wayne and…
the commitment and effort by Wayne and Richard was exceptional and I thank you both for for all your efforts.
Jack · 28 February 2018
Agent replied · 22 October 2024
Dear Jack, Thank you for taking the time to leave us a 5 star review. It was a pleasure selling your property. We look forward to assisting you with your move!Kind regards,RichardHythe & Waterside Estate Agents
★★★★★ 5/5
TrustpilotBeing LPA for my mother and living over…
Being LPA for my mother and living over 100 miles away could not just pop in and sort the house sale out personally. Joe and Wayne have been a huge asset to the completed sale and always kept me in the loop as to the proceedings.Would recommend this estate agent as being very professional and courteous.
Guy · 3 December 2021
Agent replied · 22 October 2024
Dear Guy. Thank you so much for your kind words, it has been a pleasure acting for you and the family. Best wishes, Wayne & Joe.
★★★★★ 5/5
TrustpilotProfessional and helpful
Wayne went above and beyond to manage our new house purchase. Making himself available for viewings outside of normal office hours, dealing with all queries/requests in a professional, timely and helpful manner. Would definitely recommend to all. Thank you so much for your help!
Anna · 8 January 2021
★★★★★ 5/5
TrustpilotGreat service
We have just bought our new home through Hythe and Waterside, in fact we move in in two days. The service from H&W has been excellent from start to finish. Wayne kept us updated at all stages and even did some hasselling when required.RECOMMENDED!!
MelA · 19 December 2020
★★★★★ 5/5
TrustpilotI am a landlord with just one property…
I am a landlord with just one property to let. Every aspect of this has been managed for me by the Hythe and Waterside team for over 12 years now. While obviously there have been incidents over such a long period of time, for me the most important aspect is that I have sufficient confidence in the team for this to be a completely hands off activity for me and I very, very rarely need to attend either their office or the property. My confidence in the team is I think a reflection of their experience, knowledge and competence.
Ross · 1 November 2022
★★★★★ 5/5
TrustpilotReally helpful and straight forward
Darren was really helpful and straight forward, all our questions were answered promptly and honestly. We didn't feel like a nuisance at any time and the whole process was pretty smooth from viewing to collecting the keys. Would definitely recommend.
Aiden · 17 September 2021
★★★★★ 5/5
TrustpilotProfessional and friendly
I've been very pleased with Wayne and Joe at Hythe & Waterside. They produced excellent pictures of my property and showed potential buyers around with enthusiasm and ideas. They have kept in touch with me throughout the process and, importantly, they have also kept in touch with my buyers. All in all, I would highly recommend Hythe & Waterside.
MRS · 4 February 2021
Agent replied · 22 October 2024
Thank you for your very kind review Mrs Sims. Kind Regards, Wayne and Joe.
★★★★★ 5/5
TrustpilotWayne and the team have worked really …
Wayne and the team have worked really hard to sell our property, thank you so much for everything.
Mrs · 10 January 2018
Agent replied · 22 October 2024
Dear Mrs Griffiths,You are very welcome, congratulations again on the sale of your property.Thank you for taking the time to leave us a 5 star review, we really appreciate it.Wishing you all the best,Hythe & Waterside Estate Agents
★★★★★ 5/5
TrustpilotGreat service from Hythe and Waterside
We can't recommend Hythe and Waterside enough!Especially Wayne Kennealy and his team, who went over and above to deliver a seamless service which was thorough and professional at every level. Timely communication, when events were more complicated!Would not hesitate to recommend their services.
Rachel · 19 December 2020
★★★★★ 5/5
TrustpilotThe best estate agents by far!
Flawless service which I would recommend to anyone. Wayne, Richard and Jack secured a full-price offer on my property within two weeks of being put on the market. If you want personal, attentive and thorough service, Hythe and Waterside Sales and Lettings is the estate agent for you.
Mr · 20 December 2018
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, everyone is very friendly and helpful with all your enquiries, especially Tina and Helen.
Rachael · 18 December 2018
Agent replied · 22 October 2024
Thank you for taking the time to leave this feedback.. We are pleased you have found us friendly and helpful.Kind regardsHythe and Waterside
★★★★★ 5/5
TrustpilotAmazing Service
Thank you Darren for an amazing and professional Lettings service! Found the whole experience easy from start to end. All round friendly guy, communicated everything I needed to know well, efficient and highly responsive to any further queries. Couldn’t fault it!
Josephine · 14 April 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
