Every review we hold for the Neath office, from every platform, shown as written. First names only.
★★★★★ 5/5
Googlea massive thank you to rebecca williams and her manager from neath branch for all her communication through emails and helping with everything to be ready for my move in date, you have been amazing and an enormous help.
Abbie · 19 October 2024
Agent replied · 26 October 2024
Thank you so much for the kind words! We're thrilled to hear about your positive experience with Rebecca and our team. We're dedicated to making your move-in process as smooth as possible. Let us know if there's anything else we can assist you with!
★★★★★ 5/5
GoogleI do not often make comment or leaving review to any firms or staffs. Unless I feel this is exceptionally outstanding.
One of the Staff from Peter Morgan shows full commitment to find tenant for me.
Most important she will give the progress update from time to time.
Well done, keep it up !!
Albert · 18 December 2023
Agent replied · 24 August 2024
Thank you for taking the time to share your experience with us! We're thrilled to hear that our staff provided outstanding service and kept you informed throughout the process. We will definitely keep up the good work. If you need any further assistance, feel free to reach out!
★★★★★ 1/5
GoogleAwful, do not let your property with this company.
I am a landlord who let my property with Peter Morgan’s, I am still missing two months rent off them from just under a year ago. I have been promised different …
L · 16 September 2025
★★★★★ 1/5
GoogleHorrendous. Rotten at the very top, I feel for the staff having to deal with the management.
Andrew · 9 April 2026
★★★★★ 5/5
GoogleFantastic service provided, the staff are knowledgeable, approachable and very helpful. The flat was let out with all paperwork, character references and credit checks completed promptly and payments transferred immediately. We would most definitely recommend Peter Morgan Lettings & their staff to any other landlords looking for support in letting their properties.
Sam · 18 November 2023
Agent replied · 24 August 2024
Thank you for the glowing review! We're thrilled to hear that you had a fantastic experience with our knowledgeable and approachable staff. We strive to provide prompt and efficient service, and we're glad we could assist with all the necessary paperwork and payments. We appreciate your recommendation!
★★★★★ 1/5
GoogleNumerous emails (mostly I responded to!) regarding missing rental payments. Also no deposit back although it’s been around 6 months !!!
Caroline · 8 April 2025
Agent replied · 24 April 2025
We're very sorry to hear about your experience and sincerely apologise for any inconvenience caused. At PM Group, we are currently working tirelessly to resolve communication issues within our Lettings department, as we understand how frustrating this can be.
To help us address this matter promptly, please reach out directly to our Lettings Manager, Luke Williams, at Luke@petermorgan.net. He will be happy to assist you and ensure your concerns are resolved as quickly as possible.
Thanks for your feedback, it’s so important and helps us improve.
★★★★★ 5/5
GoogleWe recently bought our new home through Peter Morgan's Neath branch, we would like to give a special thank you to Stacey Davies who was amazing throughout the whole process.
Mike · 16 June 2020
Agent replied · 24 August 2024
Thank you for your kind words! We're thrilled to hear about your positive experience with Stacey Davies at our Neath branch. We appreciate your feedback and we'll be sure to pass on your thanks to Stacey. Enjoy your new home!
★★★★★ 1/5
GoogleFrom experience, a man would be stupid to believe that the positive reviews here are genuine, and not from 'customers' who have personal benefits. Be aware of this company!
Kareem · 4 November 2024
Agent replied · 11 November 2024
We take all feedback seriously and strive for transparency. Please contact us directly with any concerns so we can address them promptly. Thank you.
★★★★★ 1/5
GoogleEngaged Peter Morgan to value a property in their area, with a view to a sale. Valued it at £175,000, but we subsequently sold it for £250,000. It’s either a potential set up for an internal deal or complete incompetence. Either way, don’t touch them with a bargepole.
Steven · 19 October 2023
Agent replied · 26 October 2024
We are sorry to hear about your experience. We strive for accuracy and apologise for any discrepancies in the valuation. We take your feedback seriously and will review our processes to ensure better service in the future. If you would like to discuss this further, please feel free to reach out to us directly.
★★★★★ 5/5
GoogleJonathan is an absolute star - thank you so much for your help and good luck for the future. 🤝 …
Dragos · 16 June 2021
Agent replied · 9 January 2025
Thank you for your kind words! We are thrilled to have been able to assist you. Wishing you all the best for the future too!
★★★★★ 5/5
GoogleWhen we arrived at the property we were greeted at the door and she was so lovely to us both. Kept the conversations going spoke to us in every detail she could about the property, answered all our questions we had and very honest.
Bethan · 18 December 2023
Agent replied · 24 August 2024
Thank you for your kind words! We strive to provide excellent customer service and informative interactions with all our guests. We appreciate your positive feedback and look forward to welcoming you back in the future.
★★★★★ 5/5
GoogleAbsolutely effortless process from us as clients with the amount of effort and support from the staff at Peter Morgan. They really went above and beyond in the selling of my property and the purchase of my new one. This is the second time I have dealt with Peter Morgan with a move and it has yet again been a simple and easy experience. Thank you.PositiveResponsiveness, Professionalism
R · 16 June 2021
Agent replied · 24 August 2024
Thank you for your kind words! We're thrilled to have made your property selling and buying experience effortless. We appreciate your repeat business and look forward to assisting you again in the future. Feel free to reach out if you need any further assistance.
★★★★★ 5/5
GoogleSelling with Peter Morgan was a great experience from beginning to end.
Peter himself took great care and attention to detail- our house sold within two days!
Stacey in the office was so friendly & kept in touch by phone & email throughout the process.
We can’t thank you enough- We would definitely recommend to all we know!PositiveResponsiveness, Quality, Professionalism
Gemma · 16 June 2022
Agent replied · 15 June 2024
Thank you for sharing your positive experience! We're thrilled to hear that Peter and Stacey provided excellent service. We appreciate your recommendation and look forward to helping others in the future. Feel free to reach out if you need anything else in the future!
★★★★★ 1/5
TrustpilotDo not get involved with Peter Morgan…
Do not get involved with Peter Morgan estate agents. Do not pay rent or manage property well. Consistently lie to landlords just to put off paying. They owe me two months rent and are saying that landlords have to go through a claims procedure to get it back.
David · 24 February 2025
★★★★★ 1/5
Googlethe house i seen was not worth the money in my opinion the sockets were cracked and the garden looked like a jungle the front door and windows were stinking never been cleaned
Jay · 25 May 2024
Agent replied · 26 October 2024
We apologise for your experience. We take your feedback seriously and will address the issues with the property immediately. Please reach out to discuss this further and find a solution.
★★★★★ 1/5
TrustpilotIncompetent and criminal
My friend rented from them for 2 years. They did not register with rent smart Wales. They didn't put the deposit in a deposit scheme. They did no urgent repairs leaving the house unfit for human habitation causing health problems to the occupants. And no response to complaints.
Stephen · 8 February 2025
★★★★★ 5/5
GoogleSuper service provided by all the team at Neath when selling our house.
Property marketed well, viewings arranged at a preferred time with advanced notice.
Kept fully informed at each stage of the process by the team who were quick to respond to any queries/requests we had.
Lawrence · 16 June 2023
Agent replied · 15 June 2024
Thank you for the glowing review! We take pride in our service and are thrilled to hear about your positive experience with Neath. We strive to keep our clients informed and cater to their needs. We appreciate your feedback and look forward to working with you again in the future.
★★★★★ 5/5
GooglePeter Morgan have been amazing throughout my sale, Peter himself did our valuation and took the photos, he was incredibly friendly, approachable and very knowledgeable. Stacey their Branch Manager handled our sales progression; she was fantastic, so proactive and couldn't do enough for us; Stacey secured this sale for us and I couldn't recommend their team enough! Thank you all, HannahPositiveResponsiveness, Professionalism
Hannah · 25 August 2021
Agent replied · 15 June 2024
Thank you for your kind words, Hannah! We are thrilled to hear about your positive experience with Peter and Stacey. We strive to provide excellent service to all our clients. If you need any further assistance in the future, feel free to reach out. Thank you for recommending our team!
★★★★★ 5/5
GoogleThe team at the Neath office were extremely helpful with what turned out to be a long drawn out sale in the end. I was kept informed of all the viewings and feedback during the initial period as well the progress of the sake afterwards.
Gareth · 16 June 2023
Agent replied · 15 June 2024
Thank you for sharing your positive experience with us! We are thrilled to hear that our team at the Neath office provided you with excellent service throughout the sale process. Keeping you informed every step of the way is our priority. We appreciate your feedback!
★★★★★ 3/5
GoogleBarely looked at my house, spent more time taking his mask off face and complaining about having to wear one. Very outdated ideas about the price of local property. The office manager I spoke to was lovely but I wouldn’t let the owner sell my house even if it were free to do so!
Louise · 16 June 2022
Agent replied · 24 August 2024
We appreciate your feedback and apologize for any inconvenience. We will address your concerns with our team to ensure a better experience in the future. Thank you for bringing this to our attention.
★★★★★ 1/5
TrustpilotMisleading, again?
So after the mess Peter Morgan got itself into. And the owner telling everyone he would repay all outstanding monies personally.
Mark · 15 October 2025
★★★★★ 5/5
GoogleExcellent choice to sell my home of 23 years. Ben Todd dealt with most of the front end work and was superb. Highly recommended.
Mike · 25 July 2024
Agent replied · 24 August 2024
Thank you for choosing us to assist with selling your home. We greatly appreciate your positive feedback about Ben Todd's superb service. We are thrilled to have exceeded your expectations and look forward to assisting you with any future real estate needs.
★★★★★ 1/5
GoogleAbsolute shambles.
Travelled 1 hour for a viewing for them not to show up. No phone call no email either.
they dont answer the phone or reply to emails. When
eventually got back in touch all sorts of excuses.
Nick · 19 September 2023
Agent replied · 26 October 2024
We sincerely apologise for the inconvenience you experienced. This is not up to our usual standards, and we are taking steps to ensure it doesn't happen again. Please contact us directly so we can make this right for you.
★★★★★ 1/5
GoogleTruly awful company to deal with! Staff make everything difficult and their communication is very poor.
Luke · 25 November 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
