Peter Morgan reviews

★★★★★ 1/5

Google

I wouldn't recommend anyone to rent a property from Peter Morgan as there not helpful or easy to get hold of for repairs and we are struggling to get the bond back and it's been 3 months since we left that place . It's now been over 10 …

Derek · 16 October 2025

★★★★★ 5/5

Google

I had the pleasure of dealing with Jess & Leah throughout the process of buying our home. Excellent service and communication, kept me updated throughout the whole process. Everything was completed smoothly! Great experience and grateful for all of their help :)

Melissa · 17 March 2024

★★★★★ 5/5

Google

Stacey-Claire Davies xxx A Huge Thank You for your support during the convencying of my parents property at Crymlyn Parc Skewen Stacey acted in a highly professional manner throughout and dealt with everything with great empathy! Out of all the staff at Peter Morgan Neath I would highly recommend Stacey A great asset to the Company and definately future Management or quite simply her own Branch! Well done. Thank you Mr and Mrs Kathleen Anderson xx

Adele · 17 June 2019

★★★★★ 1/5

Google

Was informed that the letting agency I was will be are under new management which is Peter Morgan which coincided with the notice period for my previous residence. I have been emailing for almost two months now to receive the deposit back - which the landlord has agreed to- and only received one reply saying I should hear back from the DPS in a couple of days. Guess what? It’s been almost two weeks, no updates, absolutely nothing and they keep ignoring my emails. Communication is non existent. If I could submit a no star review I would.

Irene · 17 August 2024

★★★★★ 1/5

Google

If I could give 0 stars I would. We rent a property out and use these to manage it, however they really are terrible. They fail to respond to any communication sent to them and then when you eventually get hold of them and express the disappointing service, they completely ignore what you're saying, reply with a bad attitude and make you feel like you're bothering them even though you're paying them for a service where all you want is rent paid on time or at least questions or concerns addressed regardless of the outcome. After 10 years of being with this company, it's never been great and is unfortunately getting worse. Occasional issues are expected as nothing goes perfectly but with Peter Morgan, there are issues nearly every single month, we have to chase them which can be ongoing and stressful. Clearly this company doesn't see customer service as a priority so we are currently in the process of looking for another company to manage our property. What proves all the negative comments that are highlighted on this site is, if you look at the feedback, they only respond to the positive messages and completely ignore people that have issues or have concerns which is the same when you phone or email them.

Robert · 17 August 2024

★★★★★ 2/5

Google

Promised much but unfortunately an unprofessional service received, I even got got an email referring to me as 'Dafydd BLOODY Crisp' at one point! Seriously?! Shocking! Advised them I would be reviewing them on Google as wanted to try and raise their online profile, sadly I hadn't anticipated what was in store for me. Several areas for improvement meaning I lost time and money here. Mistakes made and opportunities missed. It could have been so easy!

Daf · 17 June 2018

★★★★★ 1/5

Google

Awful company, steer clear unless you want your money to go missing or not be paid! They make no attempt to help l, ignore all emails/messages/calls, have changed their company so they don’t have to pay the thousands they owe people back! They might look the part on social media but once you’re stuck with them totally different ball game. I will keep letting people know so you can’t do this to any more people!

Tammy · 26 October 2025

★★★★★ 1/5

Google

Don't use .. they don't answer phones .. wasted an hour of my life waiting to view a lovelt property.. booked and confirmed over a week ago .. nobody showed up .. nobody rang.. i feell sorry for the owner of the home .. how will they …

Lainey · 16 August 2025

★★★★★ 1/5

Google

Absolutely worst place you can rent from!!! Stay far far away! I’m not the only one who’s having issues getting my security deposit back! It’s been 37 days since I’ve moved out of the property and I’ve been passed from pillar to post it’s alway their in a meeting or they will call back but never do! Not it’s got to the point where they are just hanging up on me! I have taken legal action against them and reported to rent smart wales where there is an investigation underway! They have absolutely no idea how to run a business or how to speak or handle customers! !!!!!!!! STAY FAR AWAY !!!!!!!!! It’s been 2 months and till now 1 email back from the office! Still the same news on the phone every time they’re out of office or in a meeting! Now they’re just being very awkward and not realising my bond and that I have to do it myself! Please stay far far away from this company!! They’re a scamming bunch of people!! Have no care in the world.

Mason · 25 May 2024

★★★★★ 1/5

Google

Absolutely terrible company to deal with. Been waiting nearly 18 months for my bond to be returned to me. Every time I call I get palmed off with the same excuse of a Freud investigation. The worse thing I ever did was rent a house from these people. Maintenance never done. Would never recommend this company

Ruth · 16 March 2026

★★★★★ 1/5

Google

Avoid at all costs. If I could do less them 1 star I would. Poor communication, lots of misinformation, rude members of staff, did not keep me informed ( had to chase them), never anybody to speak to when I phoned their …

Anne · 16 September 2025

★★★★★ 1/5

Google

Advertising properties that are not available to get users info: Ive seen the same property constantly re-uploaded, but when you ask for a viewing for some reason its always under offer! Then 2 weeks later its uploaded again as if its newly …

Keagan · 16 September 2025

★★★★★ 5/5

Google

Marc is extremely knowledgeable and helpful and thoroughly deserves recognition for his skills and dedication. His expertise in the letting market made the whole process go smoothly from start to finish and I would definitely recommend Marc's services to anyone considering letting their property.

Lucy · 16 June 2023

★★★★★ 5/5

Google

Very professional and friendly service from Ben at Peter Morgan can’t thank him enough for everything he has done. Been with us from the beginning and always approachable. Nothing was too much trouble. Non in the office was also very helpful. Thank you all.

Nichola · 16 August 2025

★★★★★ 5/5

Google

We used Peter Morgan lettings recently to find us a tenant at one of our properties. Jamie was great from the start, keeping us updated to the process, arranging small maintenance jobs etc - what we really liked is how accessible he was, always answering the phone etc. We would highly recommend Peter Morgan seeking a professional managed tenant service.PositiveProfessionalism

Nick · 16 June 2021

★★★★★ 5/5

Google

The agent, Sam Green, was very professional and well prepared. On our first meeting we were handed an information pack with the current market research. The photos taken were great and the marketing of the house was such a smooth and quick process. On our 4th viewing, we had an offer for the full asking price! We would highly recommend the Peter Morgan team!

Mrs · 15 November 2024

★★★★★ 1/5

Google

I've had to chase them over my bond no communication regarding it at all until I messaged, been told multiple times itwill be in my account end of working day, yet still not recived it a month later. Keep getting fobbed off, when I phone now I get told someone will call me back and yet no one has, only email from caitlin. Will be going down there tomorrow and not leaving until I have my 980 pounds back.

Kyle · 16 February 2024

★★★★★ 5/5

Google

The Neath branch of Peter Morgan have been amazing with helping us move! From viewing to getting the keys and moving they were all amazing! Thank you Lucille for everything! We are now happy and settled in our new home!

Kirsty · 16 June 2023

★★★★★ 5/5

Google

We recently purchased our new home through Peter Morgan Estate Agents and received exceptional service and support from all the team. In particular, we would like to thank Gemma for all her help, kindness and patience. Jen and Steve Mills

Jennifer · 16 June 2023

★★★★★ 5/5

Google

Jess howells dealt with the sale of my late mothers property, she was very compassionate and professional. She kept me updated throughout the whole process and explained everything to me that I didn't understand

Ann · 15 October 2025

★★★★★ 5/5

Google

Amazing friendly, efficient and professional service. My property was sold within 3 weeks of listing at a price I was very happy with. Marc Hopkins and Jess Howells were amazing.

Aron · 17 January 2024

★★★★★ 1/5

Google

I never leave reviews , but this company please stay away. They are very unprofessional and it shocks me that they have won awards as i have a feeling they probaly have voted for themselves. Think four emails, two live chats and 20 minutes of the phone constantly ringing and that was just to complain. My partner and i viewed a beautiful property to rent and we both understand in life some you get and some you dont and maybe you just dont fit the criteria for the property. However i do not agree with them not letting you know and ignoring emails for feedback. To make matters worst they re advertise it. So you literally have to find out about not getting the property through the repost. Finding a house to put a roof over your head is stressful enough without unprofessional people.Do not have this business running if you cant abide to the rules as tbh the service here is frustrating. I will say however the bloke who showed us around the property was such a lovely and friendly bloke , it is What you need to promote the landlords property. Just stay away and dont bother as you could probaly build a house quicker and tbh reading the reviews about previous lettings who deal with this company, we dodge a bullet!!!! If i could leave less then one star i would

Melissa · 3 May 2025

★★★★★ 1/5

Trustpilot

More bullshit??

So now we are months down the road, since Peter Morgan was exposed for fraud. When it was discovered the owner Mr Jonathan Morgan wrote to landlords saying "It wasn't his fault, but his manager". The fact was it was his company and he wasn't checking on what was happening. Then came the promise he would make restitution for monies owed. HAS ANYONE RECEIVED MONIES OWED? or is that also bullshit......

Mark · 12 August 2025

★★★★★ 5/5

Google

Leah was a credit to your company and made the whole process effortless. It's such a big thing to do when purchasing a new house but Leah made it easy and stress free. Thanks Leah.

Craig · 20 August 2023