Trusted Agent profile Β· Nantwich

Leaders Lettings Nantwich reviews

4.6

β˜…β˜…β˜…β˜…β˜… Excellent

163 reviews across 1 platform

4, High Street, Nantwich, CW5 5AR

Leaders Lettings's office in Nantwich, at 4, is rated 4.6 out of 5 across 163 reviews on 1 platform, including 163 Google reviews rated 4.6.

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4.6 / 5

163

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Nantwich office, from every platform, shown as written. First names only.

5/5

Google

From the very moment we stepped in to my property of choice for a viewing which was guided by the incredibly attentive employee Kirsty, right through to the moments leading up to moving in to the property the staff at Leaders Nantwich were very helpful at understanding our concerns and time constraint circumstances. The process was very smooth with no hiccups.

Kamran Β· 13 June 2019

Agent replied Β· 11 June 2024

Hi Kamran, thanks for taking the time to leave us with such a great review. We are so happy to hear that Kirsty and the team at Nantwich have been able to provide you with such a wonderful experience by offering so much assistance and support throughout your dealings with them. We're delighted that the team were able to ensure your move went so smoothly. If there is anything further we can do to assist then please do not hesitate to get in touch. Kind Regards, Leaders

5/5

Google

My partner and I searched for a house for 3 months during lockdown. We dealt with loads of estate agents, but Leaders was by far the most professional, friendly and efficient. Our Property Negotiator, Jack was so flexible and transparent during the whole process - so thank you!PositiveResponsiveness, Quality, Professionalism

Gabriella Β· 14 June 2021

Agent replied Β· 13 June 2024

Hi Gabriella Tavini, Thank you for the great review of our Leaders Estate Agents Nantwich team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team

5/5

Google

Great efficient service , particularly Jack who looked after us in finding our new tenant . He is reliable ,polite and went out of his way to organise the smooth change over to our new tenant. Thank you so much Jack for all your help 😊PositiveResponsiveness

Hilary Β· 25 August 2021

Agent replied Β· 11 June 2024

Hi Hilary, your wonderful feedback and rating mean a lot to us. We appreciate your time in leaving positive comments about Jack, thank you. Kind regards Customer Care Team

5/5

Google

Always found that Nick and the team at Leaders have been proactive and professional in finding new tenants for our properties. He anticipates the availability and understands the local market dynamics which provides us confidence that we can avoid letting voids while getting the right rental value.PositiveProfessionalism

Phil Β· 12 June 2021

Agent replied Β· 11 June 2024

Hi Phil Holland, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Nantwich. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

5/5

Google

Recently moved using Leaders. Joanna is our property manager on behalf of leaders and has done a great job so far. She is extremely responsive and has been happy to answers or refer all our questions as soon as possible. Very happy so far.PositiveResponsiveness, Professionalism

Reece Β· 12 June 2021

Agent replied Β· 11 June 2024

Hello Reece Morgan Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team

5/5

Google

Leaders are a very good letting estate agent in Nantwich. I rented a property through them for 2 years. Joanne Lawrinson was my contact and always got back to me quickly and professionally with any issue I had. I'd recommend Jo and Leaders.

Neil Β· 12 June 2021

Agent replied Β· 11 June 2024

Dear Neil Turton! Thank you for taking the time to review your recent experience with our Leaders Estate Agents Nantwich branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

5/5

Google

I have let my property with Leaders and Nick has been reliable, friendly and helpful throughout not only the initial set up but whenever I have needed any assistance. He is an asset to the team!

Nikki Β· 16 April 2022

Agent replied Β· 11 June 2024

Dear Nikki Hewitt, Thank you so much for your positive review, we will ensure Nick and the team are aware of your comments. Thanks for choosing Leaders.

5/5

Google

I have been so impressed by the service at leaders in letting my property, I couldn't have asked for more. Sammii was so helpful, she is very knowledgeable and kept me up to date on progress. Would highly recommend.PositiveProfessionalism

Hannah Β· 25 August 2021

Agent replied Β· 11 June 2024

Dear, Hannah Massey, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Google

Nick at the Nantwich branch has been extremely helpful in securing a rental property for me, even proactively seeking a solution for my situation. He has been in regular contact and has provided expert guidance throughout the process. From my first contact with Leaders, all agents have been helpful, polite and friendly. Nothing appears to be too much trouble for them! I am very grateful for Nick's assistance and I would highly recommend Leaders to others.PositiveResponsiveness, Quality, Professionalism, Value

Lois Β· 10 June 2022

Agent replied Β· 9 June 2024

Dear Lois Sayers, Thank you for the great review of our Leaders Estate Agents Nantwich team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team

5/5

Google

We have rented a property with Leaders for the past 6 years. Jo Lawrinson has always gone above and beyond to help and assist us with repairs and general management of the property. Now as we finish with the checkout process that has run extremely smoothly and we've been kept informed and updated I cannot fault our experience from start to end. Thanks Jo for your help and the whole team throughout our time renting with you. Many kind regards Donna

Donna Β· 16 April 2022

Agent replied Β· 11 June 2024

Dear Donna Marshman, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Leaders is a professional letting estate agent in Nantwich. Jack Clark was my contact and was very responsive and attentive. It was stress free professional experience with Leaders. Highly recommend.PositiveResponsiveness, Professionalism

Red Β· 25 August 2021

Agent replied Β· 11 June 2024

Hi Eranda, it's experiences like yours that really keep us motivated and we welcome your positive feedback, thank you! Kind regards Customer Care Team

5/5

Google

Leaders were always responsive and professional agents. In particular Amy Gibson has been a big help in dealing with the termination of our lease and the prompt return of our deposit.PositiveResponsiveness, Professionalism

Stephen Β· 14 June 2021

Agent replied Β· 13 June 2024

Hi Stephen Jones, Thank you for the great review of our Leaders Estate Agents Nantwich team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team

1/5

Google

What a very bad experienced!!!!!!!We said we want the property, they take r details, they explained how much we need to pay etc, then we are waiting for the next step,they said they will call the same day what to do next but we wait wait wait no call., so we decided to email them, they said waiting for the decision of landlord, next day wait wait wait again and stil no call, again I send email still dsame reason, then I check the property on the Rightmove and we SAW ITS NOW LET AGREED:((((( Please be professional and responsive!!!!!!!!!

Enj Β· 12 June 2021

Agent replied Β· 11 June 2024

Hi Enj, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with our Nantwich Branch. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to receive further details about the service you have been given. If you are willing, please email us at customerrelations@lrg.co.uk and we can investigate this for you. Thank you from the Customer Service Team.

5/5

Google

Smooth process from start to finish. Good communication and kept up to date throughout. Special thanks to Jack for his work to get the move sorted. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism, Value

Andy Β· 12 June 2021

Agent replied Β· 11 June 2024

Hi, Andy! Thanks for the great review! All the best ,Customer Relations Team

5/5

Google

I have been working with Leaders for the past 4 years and have been extremely impressed with the level of service that they have delivered. In particular, their Head of Property Management (Kelly Jeffries ) is outstanding at dealing with the management of my property in Nantwich. Her attention to detail and persistent follow up to any work that needs doing to make sure the tenants experience is the best it can be is amazing. As an overseas landlord, it is imperative that my property is in safe, trustworthy hands. And therefore I have no issues in recommending Kelly or Leaders in managing your property!

Richard Β· 12 June 2021

Agent replied Β· 11 June 2024

Hi Richard Wilcox, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Nantwich. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

5/5

Google

Amy Gibson is our property manager and is doing amazing job to always have any issues fixed as soon as possible. Leaders is great I really recommend this agencyPositiveResponsiveness, Quality, Professionalism

C Β· 12 June 2021

Agent replied Β· 11 June 2024

Hi CΓ©line Kaslin, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Nantwich branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

5/5

Google

Jack C has been a fantastic help throughout our application and move and nothing was too much trouble. Highly professional and prompt. Would definitely recommend! Thank you Jack.PositiveResponsiveness, Quality, Professionalism

Olivia Β· 12 June 2021

Agent replied Β· 11 June 2024

Dear Olivia Cole, Thank you for the great review of our Leaders Estate Agents Nantwich team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team

5/5

Google

I had a viewing for a property with Sammii at Leaders, she was incredibly professional, knowledgeable and made me feel comfortable during the visit. Although I did not take the property, I left the visit knowing exactly what I am looking for it terms of space and location. I will always consider renting using this exceptional company and hope to find my ideal home in the near future. Thanks Sammii!

Judy Β· 13 June 2018

5/5

Google

The team at Leaders Nantwich - Chelsea & Vicky - were amazing! They were professional and so helpful at every step!!

Dawn Β· 19 May 2025

Agent replied Β· 30 July 2025

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

Collected the keys to my new flat this weekend was a pleasure to deal with Nick and the team who are a great support throughout the process. thanks

David Β· 12 June 2021

Agent replied Β· 11 June 2024

Dear David Llewellyn, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Nantwich. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

5/5

Google

I would like to say how grateful we have been for the service we have received by Kelly Jeffries from Leaders Nantwich. Since she took over the management of the property we rent she has been extremely helpful and responsive, in all aspects of our dealings with her, and we now feel a lot happier working with Leaders. I would highly recommend her services to anyone looking to rent out a property.PositiveResponsiveness, Professionalism

Adam Β· 25 August 2021

Agent replied Β· 11 June 2024

Hi Adam Brazendale, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Nantwich branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

1/5

Google

This review is no reflection at all on Leanne Rowlands who has been extremely helpful but to walk into our new home today to find it extremely dirty & uncared for was a shock. Knowing the responsibilities & requirements as current tenants of another Leaders property, we were horrified to find it in this condition, we did not expect to be faced with the prospect of having to thoroughly clean the property before we can move in properly. The Leaders property we are vacating has been looked after, is clean & is ready for anybody to move in to but we have been faced with cleaning spills from walls, window frames that need cleaning, doors wiping, numerous cobwebs, I replaced light bulbs & an awful amount of dust & rubbish left by the previous tenant, at least the weeds were growing well. I’d be interested to know when the last property inspection took place & when the property was last decorated as the walls & ceilings are looking very tired. Not a good experience I’m afraid! Nearly a month later and guess what nothing has been done! At our expense we have painted, cleaned, replaced and the property is unrecognisable!!!! We have raised the issues with Leaders and a gate has been fitted this week. A terrible experience for us and what is already a stressful time has been made 10 times worse. Don’t promise to call me back and then don’t!!!!

Lisa Β· 13 June 2019

Agent replied Β· 11 June 2024

Hi Lisa, we’re really sorry to hear of the issues you have faced when moving into your new property. We always aim to provide our customers with the best possible experience and are saddened to hear that we haven’t been able to provide you with this on this occasion. I understand that since receiving this review that Richard Prescott the branch manager at Nantwich has reached out to discuss this with you, offering his apologies for the situation and providing transparency as to what went wrong. I am aware that Richard is also attending the property to discuss this with you directly and hopefully by doing this it will allow us the chance to turn your experience with us into a more positive one. We would like to offer our apologies for issues you have faced and that the service you’ve received fell below the high standards we expect of Leaders. We will learn from this to try and ensure other customers do not face similar issues in future. We really hope that we’re able to deliver a level of service that you are happier with throughout the remainder of the tenancy and restore some of you faith in us here at Leaders, perhaps if we are able to do this then you would consider editing your review to reflect this. Kind Regards, Leaders

5/5

Google

Totally professional, informed every step of the way,. Special thanks to Jack and Nick for their help and honest advice, a pleasure to deal with.

Conrad Β· 12 June 2021

Agent replied Β· 11 June 2024

Hello Conrad Bonell Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Leaders Estate Agents Nantwich

5/5

Google

Received a very professional, friendly and informative house viewing by Jake Gallimore. Jake was very attentive and answered all my questions. Definitely recommend this company.PositiveProfessionalism

Julie Β· 12 June 2021

Agent replied Β· 11 June 2024

Hi Julie Gray, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Nantwich branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Nantwich

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Read Leaders Lettings's Google reviews

Questions about Leaders Lettings Nantwich

How many reviews does Leaders Lettings Nantwich have?

Leaders Lettings's Nantwich office has 163 reviews across 1 platform: 163 on Google.

What is Leaders Lettings Nantwich's rating?

Leaders Lettings Nantwich is rated 4.6 out of 5 across all 163 reviews, and 4.6 out of 5 on Google from 163 reviews.

Where is Leaders Lettings's Nantwich office?

Leaders Lettings Nantwich, 4, High Street, Nantwich, CW5 5AR.

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