Trusted Agent profile · Nantwich
★★★★★
1,247 reviews across 2 platforms
20 Beam Street, Nantwich, CW5 5LL
Butters John Bee's office in Nantwich, at 20 Beam Street, is rated 4.3 out of 5 across 1,247 reviews on two platforms, including 180 Google reviews rated 4.8.
Every review we hold for the Nantwich office, from every platform, shown as written. First names only.
5/5
GoogleGreat service from page, who made the two viewing on a property run very smoothly. Very knowledgeable thanks
Hi Margaret, thanks for taking the time to leave a review for Paige. We're glad she was able to assist you with your property search. Nantwich BJB Team
5/5
TrustpilotThanks to Jenna and Rebekka for their…
Thanks to Jenna and Rebekka for their help in finding a tenant for our property. They made the whole process straightforward and took on any questions we had using their experience of the market etc. Always polite and attentive each time we spoke, nothing is a problem for them. The decision to engage BJB to manage the property has been the right one for us.
Dear Mr & Mrs Wiley,Thank you for your review regarding the service that we have provided. I am delighted that you were satisfied with the process and hope that you will consider us for any future ventures.Kind regards,Jenna Stelfox Lettings Manager
5/5
TrustpilotI dealt with Fay Gribbon whom was…
I dealt with Fay Gribbon whom was managing my property for us.l found Fay extremely professional ,knowledgable with excellent communication skills and outstanding customer service.Fay was very patient,polite and understanding and l felt supported during my time with butters nothing was to much trouble for Fay she went above and beyond to other us an excellent service and she is a real asset to Butters.
Hello Tracey, what a fantastic review! It's great to see that Fay has gone above and beyond for you, she's a fantastic member of the team! I will ensure your kind words are passed on to Fay. Kind regards, Charlotte Foden - Assistant Branch Manager
5/5
GooglePaige was extremely helpful with searching for my new home, she is a great asset to the business!
Hi Aaron. Thank you so much for taking the time and trouble to leave such a great review for Paige. She's only been at this office a short time but is already making a great impression and she is a superstar. We're delighted to have her here! Regards, Gary Fear, Branch Manager, Butters John Bee, Nantwich
5/5
TrustpilotAbsolutely superb service from start to finish!
Absolutely superb service from start to finish!I sold my property via the Nantwich branch of Butters John Bee and cannot fault the service received! Lisa and the team provided clear communication at every step of the process and were very helpful and supportive throughout. Lisa and the team really did make selling my house as stress-free as possible and I would highly recommend them. Many thanks.
Hi and thank you for taking the time to review the service you received from us at Butters John Bee in Nantwich.We're delighted you were satisfied with the service you received and it's always good to know we get it right with communication too!Good luck in your new home and please let us know if we can do anything for you in the future.Kind regardsGary FearBranch Manager
5/5
TrustpilotRental upkeep/maintenance
Having dealt with Andy Pass over many months with ongoing issues with my rental property, I would like to share my complete satisfaction with the level of promptness, effecency and professional attitude at all times to any issues I have raised. This is especially appreciated as I live in Cyprus and cannot be hands on as it were. Keep up the good work....
Hello Alison,Thank you for your review and such kind words. If we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
GooglePaige was lovely, informative and knowledgeable about the property, very professional, highly recommended.
Hi Karl. Thanks so much for leaving such a nice review for Paige. I'm delighted she was able to help you and great that she had the right knowledge of the property for you. All the best with the property and Happy New Year too! Regards, Gary Fear, Branch Manager, Butters John Bee Nantwich
5/5
GoogleCharlotte is great, so friendly and willing to help cover any areas where I needed! Thank you
Hi Chloe. Thank you so much for taking the time and trouble to leave such a great review for Charlotte. We're delighted she was able to help you. Regards, Gary Fear, Branch Manager, Butters John Bee, Nantwich
5/5
TrustpilotExcellent service
Bjb helped me move into my first property. I had excellent service from Lucy Strassmann. I received quick reply’s and phone calls to make sure any questions I had got answered with as much detail as possible. Lucy was very kind and friendly and she made a very exciting and nervous experience very enjoyable. Would recommend using bjb again and especially Lucy.
Good afternoon Jade, Thank you for your review regarding our team member Lucy, we hope you are very happy in your new home. If you need anything please do not hesitate to contact us. Kind regards, Rebekka GillBranch Lettings Manager
5/5
TrustpilotMy property letting experience
My experience with Butters John Bee in Newcastle-Under-Lyme has been great! Couldn't have asked for better customer service from start to finish. Many thanks to Abbey the manager, Chelsea and especially Lydia whose customer service was second to none, extremely helpful throughout my experience of letting my property. Would highly reccomend these girls to anyone looking to let there property Mrs S Singh
Dear Sanj, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.
5/5
TrustpilotNow, that's what I call Customer Service
Thanks a million for a great day.Great customer service, extremely patient, answered all my questions in great detail, took me round to see additional properties and spent the extra time talking me through the process. If that isn't customer service then you must be an alien. Great tattoo as well. Elle Cooper was amazing...🐝🐝
Hello Taiwo. Thank you so much for your 5 star review of Elle Coope. Elle is absolutely delighted that she was able to offer you a great service. If you need any other assistance, please do not hesitate to call us. Kind Regards. Phil Jones. Branch Manager. Hanley.
5/5
GooglePaige has been extremely helpful and exceeded all high expectations i had of this company. Thanks Paige!!!
Hi Alfie. Thanks for taking the time and trouble to leave such a great review for Paige. I'm delighted she has been able to help you. Regards, Gary Fear, Branch Manager, Butters John Bee Nantwich
5/5
GoogleCouldn’t fault my experience with this company. Had a lovely lady called Nicola phone me straight away and has helped me massively throughout the process of looking to buy my first home. She’s done so much over the last 2 weeks, couldn’t ask for much more Thanks Nicola! X
Hi Danni. Thanks so much for leaving such a nice review for Nicola. She is an asset to us and I'm pleased that she looked after you so well. Good luck in your new home.
5/5
TrustpilotThe Awesome Michael @ bjb Crewe
The Awesome Michael @ bjb CreweWould like to mention Michael @ bjb crewe who was amazing during the process of my family renting a house in Northwich.Really impressed as we had a small time frame and it was during lock down when Michael was working from home. Michael even dropped the keys off at the house on his day off.Thanks againFranc.
Dear FrancescoThank you so much for your fantastic 5 star review, we appreciate your feedback and will ensure your lovely comments are passed on to Michael, we hope you enjoy living in your new home. Please do not hesitate to contact us if we can be of further assistance to you.Kind RegardsButters John BeeLettings
5/5
TrustpilotProviding me with insightful knowledge
Been speaking to Michael during the last few weeks, he has provided me with insightful knowledge and information during this difficult time regarding the current rental market and the dos and don't of the area, I feel that he will be my go to guy when I need him to find me tenants. Thank you Michael for your time and patience.
Dear Mrs ThompsonThank you so much for your great review, please do not hesitate to contact us if we can be of further assistance.Kind RegardsButters John BeeCrewe - Lettings
5/5
TrustpilotThanks to Debbie Birks
Thanks to Debbie Birks, who responded to my requesting a Tenancy Agreement to be sent to my email.I have been with Butters John Bee now (fully managed service) for approx 10 years, & even though I am approached by other estate agents to take over my entire portfolio, I am very much happy to stay with Butters John Bee.Would highly recommend.Paul Tawn
Hello Paul, Thank you for such a brilliant review! Kind regards, Charlotte FodenAssistant Branch Manager
5/5
TrustpilotMy Experience with Butters John Bee
My experience with Butters John Bee has been brilliant. My agent Chelsea was so kind, helpful and professional...She genuinely was spot on with everything. To the success in my new move. Chelsea is very quick to get back in touch with any query’s asked. I would definitely use them again! I can’t thank Chelsea enough for her support with this process. Thank you!
Dear Phillipa Thank you for your kind words regarding the service Chelsea has provided you. On behalf of the Butters John Bee team we wish you all the best in your new home.Kind RegardsAbigail IliffLettings Manager
5/5
TrustpilotI have recently rented from Butters…
I have recently rented from Butters John Bee, and have to say the service was excellent. Jenna was fantastic and friendly and kept me up to date throughout the whole experience. She was always contactable and answered my issues very promptly. Before this rental i have always gone private. But i would be very happy to recommend and use this company again.
Dear William,Thank you for taking the time to review the service at Butters John Bee Winsford Lettings. I am delighted to read that you found is easy to communicate with us and I do hope you are happy with your new home.Kind regards,Jenna StelfoxLettings Manager
5/5
TrustpilotI have been a tenant fo about 2 years…
I have been a tenant fo about 2 years and I would highly recommend them Especially Natalie from crew office who goes out of her way to help you and keeps to her word highly recommend thanks.It took not even 6 hours to do a complicated situation I just can’t thankHer enough Thanks again
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
GoogleGreat service from all at BJB with the sale of my property. Especially Ellie who always kept me informed with progress. Turned into a very challenging sale but a happy ending thanks to all their hard work
Hi Nick - -many thanks for this. Yes, Ellie is a superstar and I'm delighted that you are pleased with the service you received.
5/5
TrustpilotA very happy customer
Elisha was brilliant when taking me for a viewing. She was so easy to talk to and was happy to help with any questions that I had. I felt really comfortable throughout the whole viewing and will definitely remember this for future reference. It is quite clear that Elisha is a great asset to Butters John Bee. Thank you for the lovely experience.
Dear Keyleigh, Thank you for leaving such great and detailed feedback about your experience with butters john bee Wolverhampton Lettings. We hope to see you soon!
5/5
TrustpilotJenna was a joy to be in touch with
Jenna was a joy to be in touch with! She updated me and my partner of every detail to do with the house we’ve now happily moved into! My partner, son and I would like to thank her for her time, care and 10/10 customer service! If we were to have another move we would hope to have Jenna again! Thank you!
Dear Callum,Thank you for taking the time to review the service received from Jenna. I am delighted to read that you are happy with your move in process and wish you all the very best of luck in your new home.Kind regards,Rebekka Gill Lettings Manager
5/5
TrustpilotExperienced and efficient
The team at Butters John Bee in Sandbach are experienced, friendly, and efficient, focussing on supporting the vendor in the sale process. My particular thanks to Natasha who was in regular contact on the basis that a sale is not done until completion day. Her help and support to move on has been much appreciated.
Thank you very much for your lovely feedback. It has been wonderful working with you and we all wish you the best for your onward move. Take care, Natasha & the BJB Team.
1/5
TrustpilotPoor Customer Service
Really poor customer service. Both me and my wife have had dealings with them to book viewings on properties and each time they have been really short and rude with us. There is no way i would get them to sell my house if that is how they treat potential buyers.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
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